Robins Kitchen

Had a mishap with my new airfryer and contacted help through Robin's kitchen in regards to my issue, had the pleasure of being helped by Maryda, she was fantastic and very helpful and I appreciated her help very much. Show details

Useless customer service. Went in store - advised to order click and collect - can’t get voucher to work - spent over half an hour waiting for live chat without response. They’ve wasted so much of my time today

Well I am over the moon as I purchased from Robins Kitchen a Baccarat non stick roast n grill 2023. Unfortunately I found a spot lifting inside the pan recently 2025. This amazing caring RK Product Review Consultant Maryda listened and so kindly… Read more

offered a one time replacement. I so much appreciate RK doing this and it was a pleasure to deal with this company. I recommend their products highly and look forward to using my Roast n Grill, woohoo

writing an email and getting a helpful reply – I haven't ordered the product yet as I emailed Robin's Kitchen to ask a few questions re the product and Vanilyn replied with such helpful information that I will be ordering one now. It's great to deal with a company that responds to your enquiry,… Read more

not like another company I bought something from and will never ever use again. I just wanted to do a review in here to say Robin's Kitchen online or even going to their store is such a pleasure. Always helping you out and even apologises if they are late in replying to an email. Five stars for this company for sure.

Purchased a reusable coffee cup 12 months ago (not used until recently) & had an issue with the lid being difficult to clean. Contacted Robins and the customer service was great, quick replies and despite it being so long ago, I had photos and proof of purchase so Mark was able to sort out a gift card to cover the cost of the product.

I visited your shop last week and purchased some cookware at Robins Kitchen Macarthur Square I must say I had exceptional service. The lovely Lady who served me went to a lot of trouble showing me the products and help me choose it makes a difference if the business has good staff serving. Her name was Tina will be returning again to shop. Many thanks Mrs Cooper Show details

I placed an order online and after checkout realised I didn’t put my street number on the address. After reaching out to customer service for help, MARK went above and beyond to help stop the shipment to fix up this error before it was too late. He made sure it was fixed up and I had the tracking number with my correct details. Cannot thank mark… Read more

enough for that! Without his help and understanding, my purchase would have went to a whole different state.

I felt very frustrated 1 month waiting for my label to return my online product. I had the return code and was not contacted when I queried if I had missed an email. Somehow I eventually found Robert from the online contact . He was courteous and said he would deal with it right away. Received the label, have retutned the product and had notification re my refund. I am now satusfied. Thank you Robert.

I must say I found your reply somewhat underwhelming; the sort of formulaic deflection one might expect from an enterprise still finding its feet, rather than an established retailer with any meaningful grasp of customer service or basic human reasoning. The explanation offered for the cancellation is, frankly, difficult to accept at face value.… Read more

What I find genuinely perplexing is this: you had my name, my address, and my contact number on file. A single phone call, or even an email would`ve resolved any supposed discrepancy in a matter of minutes. Instead, the matter was left to fester through an entirely avoidable misunderstanding.

The irony, of course, is that the entire cancellation stemmed from nothing more sinister than an abbreviation. My bank records my address using “U” in place of “Unit.” I, in turn, wrote “Unit” in full on your order form, the correct, unabbreviated version of precisely the same address. That an automated system, or indeed a human reviewing it, couldn`t reconcile “U” with “Unit” is not merely disappointing; it borders on the absurd. This was not a fraudulent transaction. It was not an obscure edge case. It was a sizeable, legitimate order intended as a gift for my niece’s daughter, cancelled over a discrepancy any reasonably attentive person would have resolved in seconds.

Compounding this is the matter of timing. I raised three separate tickets before receiving any response at all, and it was only on the fourth day that someone finally attended to the matter. By contrast, I`ve dealt with other retailers who encountered the exact same “U” versus “Unit” discrepancy and in every one of those instances, a staff member simply rang to confirm the address, cleared the matter within the same conversation, and had my goods dispatched and delivered within two to three days. It`s not unreasonable to expect the same basic competence here.

I don`t say any of this to be unnecessarily harsh, but rather because the experience, taken as a whole, reflects a standard of service considerably below what customers are entitled to expect in 2026. No explanation offered at this point will undo the ineptitude and inconvenience already caused, and I suspect I`m not alone in having encountered it. I`d simply hope that others considering your business take note of how a straightforward clerical matter was allowed to become an entirely unnecessary ordeal.

After a problematic $2.5k online order I attempted on numerous occasions to be in contact. No response but plenty of notifications my query "will receive a response shortly but they are very busy". Still waiting after many days. They say they are contactable. They are NOT. I would NOT recommend online purchases. In store may well be different but the store does not have the range.

Whent to our local store to purchase two rock coat frypans as we have an old one the store attendant talk us into ceramic frypans after six weeks we have gone back to the old frypan new ones do not hold heat on our cooktop absolutely useless regret the purchase. Show details

I bought a set of stainless steel bowls, measuring cups and spoons. One of the cup handles broke sometime later. I reached out to robins kitchen, team member, Van, replied. He organised for a new set of cups, they came quickly, these will definitely last me years. very happy with the customer support. Show details

I purchased a Swiss Diamond Premium Kitchen Cutting Board 60 x 40cm. It was damaged in transit due to poor packing. I let Robins Kitchen know and within a two weeks a replacement cutting board was at my door. Exceptional service. Thankyou. Show details

Terrible experience with this retailer. Items delivered were different to the description. Online customer support have ignored many emails so I took the goods to the store which refused to accept the goods. No customer support what so ever. I will avoid in the future. Show details

Had an issue with Baccarat Baking Dish. Dealt with Robert from Robins Kitchen. He was very understanding, so friendly and helpful and very professional. I love this cookware and I love dealing with Robin's Kitchen at Earlville, Cairns.

I contacted Robins support to report a defect with an item. I was very pleased with the response from Sheen in customer support. She was very courteous and made the process a breeze and I had the item replaced. A big thank you to Robins Kitchen, Baccarat and to Sheen : )

Outstanding serivice and support from Michelle when my order came damaged. I’m extremely happy with the whole interaction. It took less than a day (half) to solve my issue.

Mary assisted me with a return. Her replies were prompt and the action taken by her to return the item occurred quickly. Her communication was very clear and she was very pleasant to deal with.