Robins Kitchen

Wonderful to deal with. I felt listened to, understood and certainly helped. Then I learned the money would be refunded. Amazing customer service. Sheen was wonderful to deal with. Such service belongs in the past hardly found today. Thank you Robins.

I recently had a warranty claim for my Cuisine::pro Diamond 9 Hard Anodised Non-Stick Ultimate Pan, and I couldn’t have been happier with the service I received. Angeli was incredibly helpful, professional and friendly. The issue was resolved quickly and easily through the chat service, making the whole process completely hassle-free. Thank you, Angeli, for your professionalism and excellent customer service. It was a pleasure dealing with you!

Maryda from Global retail brands was very helpful in resolving my issue. She was open to discuss my available options for either replacement of the faulty product or reimbursement.

Useless customer service. Went in store - advised to order click and collect - can’t get voucher to work - spent over half an hour waiting for live chat without response. They’ve wasted so much of my time today

Well I am over the moon as I purchased from Robins Kitchen a Baccarat non stick roast n grill 2023. Unfortunately I found a spot lifting inside the pan recently 2025. This amazing caring RK Product Review Consultant Maryda listened and so kindly… Read more

offered a one time replacement. I so much appreciate RK doing this and it was a pleasure to deal with this company. I recommend their products highly and look forward to using my Roast n Grill, woohoo

We had a problem with a toaster under warranty that was discontnued. Mary has been very helpfull as we had specific requirements (one size toasting). As there was no such prodcut, we got a full refund. Thank you again Mary and Robins

I ordered a Soffritto Professional Bake Cookie Press Set 21 Piece set which arrived in days. Sadly, the clear lid on the carry case was smashed and the trigger on the cookie press was broken. I contacted Robins Kitchen to inquire about an exchange rather than a refund. Thank you Robins Kitchen for your prompt response. No wonder I love shopping with you (and have done for many years).

Giving 4 stars only because i actually had to lodge a warranty claim for my baccarat stone fry pan which had a slight warped on the base. 5 stars because they owned it. I emailed and Razelle replied on my case and offered a brand new fry pan as gesture of good will which I highly appreciate. I owned 2 other pots from this series and never have any problem with for almost 10 years now.

I felt very frustrated 1 month waiting for my label to return my online product. I had the return code and was not contacted when I queried if I had missed an email. Somehow I eventually found Robert from the online contact . He was courteous and said he would deal with it right away. Received the label, have retutned the product and had notification re my refund. I am now satusfied. Thank you Robert.

I must say I found your reply somewhat underwhelming; the sort of formulaic deflection one might expect from an enterprise still finding its feet, rather than an established retailer with any meaningful grasp of customer service or basic human reasoning. The explanation offered for the cancellation is, frankly, difficult to accept at face value.… Read more

What I find genuinely perplexing is this: you had my name, my address, and my contact number on file. A single phone call, or even an email would`ve resolved any supposed discrepancy in a matter of minutes. Instead, the matter was left to fester through an entirely avoidable misunderstanding.

The irony, of course, is that the entire cancellation stemmed from nothing more sinister than an abbreviation. My bank records my address using “U” in place of “Unit.” I, in turn, wrote “Unit” in full on your order form, the correct, unabbreviated version of precisely the same address. That an automated system, or indeed a human reviewing it, couldn`t reconcile “U” with “Unit” is not merely disappointing; it borders on the absurd. This was not a fraudulent transaction. It was not an obscure edge case. It was a sizeable, legitimate order intended as a gift for my niece’s daughter, cancelled over a discrepancy any reasonably attentive person would have resolved in seconds.

Compounding this is the matter of timing. I raised three separate tickets before receiving any response at all, and it was only on the fourth day that someone finally attended to the matter. By contrast, I`ve dealt with other retailers who encountered the exact same “U” versus “Unit” discrepancy and in every one of those instances, a staff member simply rang to confirm the address, cleared the matter within the same conversation, and had my goods dispatched and delivered within two to three days. It`s not unreasonable to expect the same basic competence here.

I don`t say any of this to be unnecessarily harsh, but rather because the experience, taken as a whole, reflects a standard of service considerably below what customers are entitled to expect in 2026. No explanation offered at this point will undo the ineptitude and inconvenience already caused, and I suspect I`m not alone in having encountered it. I`d simply hope that others considering your business take note of how a straightforward clerical matter was allowed to become an entirely unnecessary ordeal.

After a problematic $2.5k online order I attempted on numerous occasions to be in contact. No response but plenty of notifications my query "will receive a response shortly but they are very busy". Still waiting after many days. They say they are contactable. They are NOT. I would NOT recommend online purchases. In store may well be different but the store does not have the range.

I had the pleasure of Angeli from support chat helping with an inquiry about a dinner set I was interested in buying but couldn’t get it on line as it was sold out. Ask if I Chermside store had them. Angeli promptly replied with the answers I was looking for. Thank you so much great job helping me Regards Helga

⭐⭐⭐⭐⭐ Exceptional customer service from Mark at Robins Kitchen. I purchased a dinner set during a clearance sale and only realised about a month later that, being the display set, it was missing a few pieces. I reached out, not really knowing what to expect. Mark could have simply pointed to the fact that it was a clearance item, but instead,… Read more

he listened, sympathised, and treated me like a person rather than a problem. He took my details, organised a replacement, and even told me to keep the incomplete set.

That kind of kindness and genuine customer service stays with you. Thank you, Mark, for making what could have been a frustrating experience so easy and positive. And thank you, Robins Kitchen, for having someone like Mark representing your business.

I’ll admit, keeping an incomplete dinner set is going to test my OCD every time I open the cupboard… but for Mark’s kindness, I’m willing to let it slide.

Five stars, without hesitation.

Had a mishap with my new airfryer and contacted help through Robin's kitchen in regards to my issue, had the pleasure of being helped by Maryda, she was fantastic and very helpful and I appreciated her help very much. Show details

Purchased a reusable coffee cup 12 months ago (not used until recently) & had an issue with the lid being difficult to clean. Contacted Robins and the customer service was great, quick replies and despite it being so long ago, I had photos and proof of purchase so Mark was able to sort out a gift card to cover the cost of the product.

Whent to our local store to purchase two rock coat frypans as we have an old one the store attendant talk us into ceramic frypans after six weeks we have gone back to the old frypan new ones do not hold heat on our cooktop absolutely useless regret the purchase. Show details

I visited your shop last week and purchased some cookware at Robins Kitchen Macarthur Square I must say I had exceptional service. The lovely Lady who served me went to a lot of trouble showing me the products and help me choose it makes a difference if the business has good staff serving. Her name was Tina will be returning again to shop. Many thanks Mrs Cooper Show details

I placed an order online and after checkout realised I didn’t put my street number on the address. After reaching out to customer service for help, MARK went above and beyond to help stop the shipment to fix up this error before it was too late. He made sure it was fixed up and I had the tracking number with my correct details. Cannot thank mark… Read more

enough for that! Without his help and understanding, my purchase would have went to a whole different state.