I’m In The Right

I needed a hire car while my car was being repaired, they had a lovely guy drop the car off at my work,then when I needed to pick-up my car they aloud me to drop the car off at the repair shop and they picked up tha car from there.the car that was on loan was a Hyundai 130 and it was spotless when they dropped it off to me and drove really well. Communication was great I am a happy customer Show details

I just wanted to say a huge thank you to the team at I'm In The Right! The service I received was absolutely awesome from start to finish. Everyone was so helpful (special thanks to Ross), knowledgeable, and genuinely caring. They went above and beyond to make sure everything was handled properly and that I felt supported throughout the whole… Read more ·  1

process. It's rare to find a team that is both professional and so personally invested in helping their clients. I truly couldn't have done it without them. Highly recommend to anyone who needs reliable, outstanding service! ⭐⭐⭐⭐⭐

I've changed my mind after being coerced (offered a reward?) into giving a good rating during receipt of hire car. The next day, they called to say they needed their hire car back because RAA was refuting my claim again. I am in the right, confirmed again by my insurance, NRMA, who are, as we speak, organising a hire car for me. The crash… Read more

repairer organised the car through 'I'm in the right' on my behalf without the option to go directly through my NRMA. Would have saved me lots of angst and worry. Do better, 'I'm in the right' if you expect good ratings. Don't give our hire cars willy-nilly if you are deeming yourselves a reputable company. I do not recommend this company.

Excellent Service at i'm in the right sunshine. thanks ✌️U.✌️ Show details

Oscar presented all the necessary information to me in a professional and courteous manner. Show details

We received wonderful, prompt and very informative service from Oscar . He thoroughly explained the procedure and the replacement car, in a very timely manner . Thank you Oscar . Show details ·  1

'Im in the Right' short cuts the process of getting a hire vehicle to a 'not at fault' vehicle owner because they get their leads directly from tow truck drivers, then arrive with a car within an hour of an accident, under stressful conditions and have you sign a digital 50 page document, full of terms and condtions, without really knowing what… Read more

you've signed, get your credit card details, etc,etc. The system is great except you dont know whats happening behind the scenes, there is no direct contact to get updates from and they dont get back yo you until it suits them. Im wiser now and didn't like the whole experience so cant recommend.

Just had a person from their team ask me questions which is personally none of their business.

Bunch of [Content Removed] don't follow fairness or contract rules BEWARE DONT USE NIGHTMARE TO DEAL WITH [Content Removed] DISHONEST CONDUCT .BEWARE WOULD NOT USE OR RECOMMEND [Content Removed] NOTHING WAS HANDLED CORRECT OR AS POLICY CONTRACTS [Content Removed] DEALINGS LIES A TRAP FOR FURTHER SUFFERING DONT TRUST ,RISKY Show details

I was greeted by Fynn from the Prospect Location. He was very helpful and patient with me. He came to the repair hub location and was patiently waiting for me while I got stuck in traffic! Amazing service from him. I highly recommend them. And Fynn will surely look after you. Thank you again Fynn!! Show details ·  1

Have just received my temp car whilst my car is being fixed, I was pleasantly surprised by the fast & wonderful service my contact Jayde Fozzard couldn’t be more helpful & absolutely delightful in this transaction I must give a big Thank you for your assistance in this matter it was very much appreciated, Regards Show details ·  1

They've taken the guess work / running around after a traumatic event, which has given myself the time to recover & sort out my next move in regards to insurance claims etc. From the time I answered their call (0845hrs), they asked what time is suitable for delivery of a vehicle, and as I was doing shift work I've asked for a 1600hrs - 1700hrs… Read more ·  1

drop off, of which they delivered to my driveway at 1545hrs! Which enabled me to go to work, as if nothing has happened.

Efficient, professional, empathetic group that I would absolutely recommend to you, after a traumatic event / MVA's. 10/ 10 rating...

Adrian from Beresfield branch went above and beyond with helping me from the get go. Communication was A+ always. A pleasure to deal with, and nothing was a problem. Appreciate your services. Show reply

For the moment I was contacted regarding my car to drop off the service was second to none best smash repair vehicle lone service I've ever had the team members in the call centre were knowledgeable and more then helpful and Mikayla the member who dropped it tome was amazing she is professional and friendly went over and above my expectations Show reply

Joel and Lucas have been fantastic and really made the whole process easy. Highly recommend Show reply

Great service by Lucas, friendly and a great communicator. Highly recommend Show reply

Lucas was incredibly helpful, made a stressful situation very easy! Would highly recommend Show reply

Lucas was very and excellent I highly recommend this service he was on time and made the process easy Show reply

Great service from Lucas and straight forward process. Made things very easy Show details ·  1

It was like too good to be true! Everything happened seemlessly. They booked me a uber car to go home from repair centre whereas I was thinking of catching a bus, and later that day they brought me a hire car at home while my car’s being fixed. Made such a positive impact on my life! Show details ·  3

Thank you Lucas for the professional prompt service - very happy! Show reply

It was instantly good, I had a car within half an hour when the accident happened. And all interactions were fantastic and helpful. Emilie was so nice, then I needed a smaller car and they instantly swapped it for a car I was more comfortable with and Patrick explained everything so well. And when the car was ready to be picked up Oscar was very helpful and answered all my questions when he picked it up today. Show details ·  1

Lucas was wonderful and experienced in his work. Seamless communication and process. Show reply

Great service and punctuality by Anita !!! I highly recommend it Show reply