Best Accident Replacement Vehicle Rental

I had the pleasure of meeting Kaitlin this morning, who delivered a suitable replacement vehicle while my car is being repaired. Kaitlin was… Read more

punctual, professional, friendly and extremely informative. She went above and beyond to ensure I was completely happy and had all the information I needed. She even turned the heating on in the car while taking photos, making sure I was warm and comfortable on such a cold winter’s morning.

Her attention to detail and genuine care made the whole process so easy and pleasant. I highly recommend Kaitlin and Carbiz to anyone needing a replacement vehicle. Exceptional service from start to finish!

Accorn really helped me when I need a rental following a car crash where I was not at fault. They were proactive, communicative and everything went smoothly. Really highly recommended. Thank-you Acorn team. Show details

I got as far as in putting most of the initial form data as required and awaited call back. Never received a call back but still uploaded additional… Read more

data and called them back after a week or so of silence and was advised was "denied" as they could not contact myself by tel number left. Never received initial call or voicemail. They advised I would need to refill data in as previous case was closed. They advised no data from previous application could be used from their side in application. Decided to pursue other avenues as the experience left a sour taste

Oscar presented all the necessary information to me in a professional and courteous manner. Show details

Was provided a terrible vehicle (GWM truck - cheap, slow and dangerous) charged a $160 refuel charge when I returned it with the same amount of fuel it was dropped off with - Avoid these guys Show details

Incredible service! I was so stressed after the accident, but they reassured me that everything would be sorted. True to their word, a replacement… Read more

car was delivered the same day, and I drove it for weeks while my own car was in the shop. The whole process was completely free as promised. Thank you for making a stressful situation so easy.

Thanks Jason for excellent service – Thanks Jason for taking the time and making an annoying experience (The Accident) a better experience. It was a (is a) pain in the backside when… Read more

these things happen. Jason was very understanding, explained everything. We added things that were required that I had overlooked.

Indigovs and Compass are affiliates. Do not trust this company – Indigovs and Compass are affiliates. I searched for RAC Claims after a minor accident and inadvertently clicked on their ad number as it was the… Read more

first to appear in the search. They answered my call with the greeting 'claims dept'. I asked if they wanted my RAC policy number and they cleverly get you to give the details of the incident first, provide sympathy and then get your your personal details, I kept saying how I am fully insured on my RAC policy and if they could confirm but they avoid answering directly saying because it's not my fault I wont be charged etc don't trust this company. It was only when I spoke with the autoshop when they wanted to confirm my insurance and I advised it was arranged with RAC, the lovely lady at the autoshop warned me to contact RAC immediately as Indigo and Compass had intercepted my call (via the Google search). I contacted RAC and they confirmed that I had never spoken to them. When I contacted Indigo it was clear that it was all a scam I have sent them an email and I will be putting a complaint to DEPT of Consumer Protection.

Appalling customer service – Appalling customer service, did not receive the replacement car as promised. Numerous calls and on-line requests unanswered for days. Calls to their… Read more

1800/1300 numbers are through a third party call centre, standard response is “we will leave them a message” Suggest you try another company. Do not use Not My Fault

Shocking – Shocking scam they took my car told me it was RAC then left me with no car over Christmas nightmare don't recommend absolutely not