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Instant Consult

Instant Consult

 VerifiedABN: 58617811337
Instant Consult
4.5

331 reviews

Positive vs Negative
86%14%
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Value for Money
4.1
331 reviews
4 MONISHA  · Great service by the doctor, got prescription and saved my pain. App gets Medicare details but never received any Medicare subsidy.
5 Tarsh  · The whole process was professional, helpful and made me feel at ease.
5 Happy Person  · Happy with service especially on the weekend or when its impossible to get in your own doctors.
5 Tah  · Quick and easy to do from home. Perfect manners, very professional and courteous.
5 RED Bathurst  · App was intuitive and easy to navigate, backed up by excellent service, prompt and efficient. Outstanding!
5 Grule  · I felt so bad that I couldn't get out of bed and the Dr was so kind and warm. She understood me so well & got me onto meds immediately. Thanks you

Reviews with attachments

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James W.
James W.NSW5 posts
 

I wasted half a day in extreme pain and missed getting my X-rays. A complete nightmare. The tech is diabolical. Nothing works. The sign-up process had massive problems. Getting an actual doctor was impossible! What a joke. (Update, I signed up to another service called Hola Health. The tech worked immediately, no problem. The doctor then… Read more

connected within 30 seconds. 3 minutes later, the referral was in my inbox. And InstantConsult's tech is still telling me I'm waiting still waiting for their doctor 4 hours later!! [Content Removed] You can't make this [Content Removed]. This is unconscionable. You're dealing with people's health, you could seriously injure or kill someone.)

Given almost every part of their process was broken, I'm very, very skeptical about all these positive reviews.

I sat and stared at this orange and white screen for two hours with broken ribs and a broken toe. I think I tried 9 times over more than two hours. The support people just hung up on me.

It never connected to a video call once.

And then they call me from a blocked number. Who on earth lets blocked numbers ring in this age of mass spam calls

After they hung up on me, they must have kicked me out of the app. So I can't even log on.

And now they won't answer my call.

I'm a proud Australian, but some Australian companies seem to have horribly broken tech.

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Gab
GabQLD11 posts
  Verified

Booked and paid online - dr called but call disconnected - I was charged and when I called to see what happened, advised dr can’t see me as they are with another patient, I will need to book and pay again… for it to happen again and need to wait 7 days for a refund. So, basically, if you’d like to pay $45 for 35 seconds with no result, go for it. But I say Don’t use.

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Jac
JacQLD
  Fair Incentive Verified

Twice in Three Weeks – I was sick enough that my husband wanted to drag me to the hospital, I just couldn't go. Instead, I opted for my Instant Consult ap and within 5 minutes I was face to face with a doctor who was excellent and sent a script for my husband to pick up for me. The medication worked a treat, and I was given a doctor's certificate for my employer too.… Read more

Two weeks later, after peeling some prawns, I had a swollen and infected finger. It was incredibly painful. It was Sunday, I was passing through my closest town, when I decided that my finger was not going to get better on its own. I pulled over outside a pharmacy and used my Instant Consult ap and voila, I showed my finger to the doctor and had my script filled within minutes.

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Mezza
MezzaNSW3 posts
 

Useless dont download app – Down loaded app .waited 25 min .then get a text saying sorry video didnt work we will call within 5 min but they all ready had on private number .phone didnt even ring rang bk number left mg 2 hrs later still waiting . Got charged $45 rip off dont download

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dichotomy
dichotomyVIC9 posts
 

Great addition to healthcare !! – I've used this service for the last few years...I find it hugely helpful as living regionally often means long waits for drs apt...Most recent apt was a Sunday feeling dreadful and had a telehealth with a lovely friendly doctor...the video didn't work but didn't matter. Had a very efficient apt with an understanding doctor...got a script for… Read more

antibiotics and also pathology request ..paying the extra is worth it rather than waiting 2-3 weeks for a face to face..was able to fill my script on a Sunday...always happy with this service..On DSP can be expensive not being bulk billed and aware of restrictions of types of scripts .. overall a brilliant service and have never had to wait long ..Keep up the good work!!!

Latest follow-ups

margaret d.
margaret d.5 posts
  Fair Incentive

Timely review of pathology results. Accurate information. Suggestions to help improve health. Very happy with the service and the speed with which I was seen.

 Follow-up  · Suggestions: continue to drink plenty of water. Keep body warm. Wear comfortable underwear. Followup wasn't necessary.

ANNETTE
ANNETTESA2 posts
  Fair Incentive

I had recently been I. Hospital ( had phlebitis and a uti. Path forms and help all occurred very quickly

 Follow-up  · I had a 5 minute wait with a very good ? Knowledgeable session. Good results and answers

Sandy M.
Sandy M.NSW
  Fair Incentive

I have used this service many times and always had a great outcome. I recommend this app because the Doctors are helpful and kind.

 Follow-up  · Just a follow up: *The booking is very easy to make, just press "REQUEST CONSULT". *The wait time is usually 10-20 minutes, this doesn't cost towards consultation. *I couldn't get in to see a Doctor in my city and needed my script repeat, they gave me my scripts.

Positive reviews

Michelle
Michelle
  Fair Incentive

I have used Instant Consult a number of times & been very happy with the quality of support from the online doctors. When my GP didn't order an ultrasound scan (recommended in the CT report), I was able to get this done quickly & conveniently from my home saving a trip to my local town & the usual wait time at the doctors. Within a few minutes I… Read more

was speaking with a doctor & getting the form I needed. It's time saving & out of pocket expenses are similar to presenting in person to a doctor's clinic.

Emma
EmmaSA2 posts
 

So living in a regional South Australian town, I rely on Telehealth quite a lot as the GP that I would like to see here, does not come to town often. Shout out to Dr Julian Lee and also Dr Peter Scott for understanding that rural/regional residents do face this sort of thing, for listening to me when I tell them what I know works for my pain/body. Also for just having a nice chitchat! Always appreciated Show details

Karen P.
Karen P.WA
  Fair Incentive

First time I used Instant Consult (on a long weekend) and I am impressed. It took less than 2 minutes before I was speaking to a doctor and I had my script filled less than 30 minutes after that. Highly recommend.

Negative reviews

Jaimie
JaimieNSW3 posts
 

Well when signing up through the app it says you'll pay $45 up for under 10 minutes and 55 for over 10 minutes if your Medicare card is rejected mine wasn't rejected I paid 55 dollars I'm on a pension I call them and all them as such and they said… Read more

well yeah of course it's States only for children under one said no it doesn't and that's all them what it said and they said sorry I'm doing anything either way the doctor [Name Removed] if you Google her it's the one with purple hair tried to say that a schedule 8 drug for binge eating and ADHD I should be on for autism no I'm chubby but I'm not fat no I know the difference I'm very well aware I used to be obese I did I was morbidly obese then I became obese and then I became fat and now I'm I'm chubby I can admit what I am most people say no you're not too quite healthy I say no it's still chubby technically if you think about it in the 90s it is because that's what I go off what I saw as a child either way she tried to put me well sorry she's screamed at me that I should be on that for my mood because 13sick broke me and destabilize my mental health and I went hunting for any other service on a Sunday and they picked up within like five minutes of the other people breaking me waiting hours a mean like over seven hours and I said I'm so sorry the other place broken and I was in the middle of crying about it and I tried to pull myself together so you know Dr help me the way she refused to listen to me she refused to believe with my psychiators are told me about coming off my other medication and how it retains fluid and you're probably going to need a fluid pill either way she demanded that it was my heart I should be 25 years she's a moron if it was my heart I would have been dead three days ago and I counteracted her 25 years since she screamed it to me your mood so oh that's why she said what I said my psychiatrist has been a GP and a psychiatrist for over 60 years 30 plus for each so she wrote a script for the pills I needed but for two two yeah go to another doctor you know how many I was supposed to have 100 she made a pensioner hey all price speak to her and the medication yes and for two pills and the other one she was trying to scream at me to go on for autism was one for binge eating in ADHD I can really imagine what would happen if she had the right to give me a schedule to drug prescription all I can think right now is medical tribunal they're going to have a lot of fun with me the Australian or I'm taking them all down now anything other doctor wants to do this to me I hope that read these reviews no screw me over and you're coming to the tribe you're not with me you should never ever screw with the twice exceptional where exceptionally smart and exceptionally dumb I'm exceptionally dumb in English exceptionally smart in maths science patterns and I do see myself pattern if you dare say the word autism or Asperger's in Australia you're screwed how do I know because I haven't used it that much before the last three months I have and I can show you it's been a wild three months and I'm in my 30s I'm not an 18 year old saying this walking into the adult world for the first time n I've been here for a long time worry a lot about everyone else on the other side of the spectrum a lot

 Follow-up  · What about the apps other features I don't understand there's no features it's fucking doctor thing you're sick you get a doctor and it's a shit doctor and you get shit's that's it it's shit yes of course it was easy to book is built for a fucking two-year-old customer service were cunt fucks hey if you're willing to let them lie to you give your… Read more

Find out how Instant Consult compares to other Online Doctor / Telehealth Services

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Bazz D
Bazz DVIC64 posts
 

First experience asking for a referral was okay. Called to get the results and was hung up on. Had to call the 1300 number to get the $45 refunded As I only had $20 in my bank account. Money refunded and the same thing happened again No conversation with the doctor and asked again for the $45 to be refunded. Third time lucky. Spoke to the… Read more

doctor and he explained the results of my CT scan. My account has now been closed by me. Good luck if you are using this service.

Susan
Susan6 posts
 

All of the one star reviews were unfortunately confirmed my own experience. They asked me about the purpose of my consult, then stopped me from replying after about two sentences. Clearly wanted to make it as short a conversation as possible. I was asking for something very straightforward, got it, but the GP was stern and expressionless. Would have had more chance of humanity from a brick wall.

Recent reviews

melanie mchugh
melanie mchugh
 

Instant Consult is fantastic when you need to see a doctor short notice, are away and unable to see your normal doctor or when you can’t wait a week to see a local doctor. Book an appointment on line and within minutes you are speaking to a doctor. I have used this service multiple times and every doctor has been great. Highly recommend.

Cameron
CameronVIC
 

Brilliant service. Had my tropical ulcer diagnosed in minutes and antibiotic script emailed in minutes. What a game changer and time saver. It was also on a Sunday where seeing a local doctor was impossible. This app i have passed on to near and dear.

AnnieG
AnnieGQLD2 posts
  Fair Incentive

Great service - short waiting times to get professional help when you don’t feel well enough to visit your local GP. Prescriptions received via text message which were easy to get at the pharmacy. Would use again thank you

Jillian H.
Jillian H.
 

Really good service. Most often I cannot get an appointment with my own GP for over a week so I go to Instant Consult and am able to be seen by a doctor on the day.

Craig W.
Craig W.2 posts
 

Fantastic service I didn’t have to wait long. Paying $45 is more affordable than the $95 I usually pay to see my family GP. I was given a referral for blood test. I found it hard to find information about who the results of the blood test would you go to me or my family GP. Instant consult are hard to contact. I gave up trying to get through so I haven’t don’t the blood test, I still can’t get an answer. Show details

Oliver M.
Oliver M.
  Verified

Very speedy service. The physicians I dealt with were professional, thorough and came across as quite empathetic compared to many of the medical professionals that I have dealt with in the past. Would recommend.

Bill
Bill
 

Helpful prompt and professional. I would highly recommend. Great service

Find out how Instant Consult compares to other Online Doctor / Telehealth Services

Know better, choose better.

Compare all
NHG
NHGQLD4 posts
  Fair Incentive

Easy to use and don’t have to wait too long most times. Would use them again. Pricepoint isn’t too bad.

Col
ColNew South Wales
 

Quick and easy to get a new script. However, less repeats were issued compared to a regular GP appt

Paul W.
Paul W.VIC
  Fair Incentive

Instant Consult makes getting access to medical advice so easy.

ici G.
ici G.2 posts
  Fair Incentive

Great service,quick and efficient.The Doctor was knowledgeable,thoughtful and caring.Electronic script great.Will definitely use again

XMart
XMart29 posts
  Fair Incentive

I was offered $5 off my next consult for a review. So here it is. $5 off is pretty lame, especially when it only lasts 1 month. The service however is handy, quick, and the Doctors are usually smiley and polite. Discounts for pensioners would be nice. Being seen within a few minutes is great, I guess that's the sacrifice you make for paying for a… Read more

quick service compared to waiting days for a free appointment. If you're incapacitated in some way there's big benefits in phone consultations, made even better if your small local pharmacy does deliveries. Overall, a great quick handy service. Just a bit stiff on pensioners.

Jason, QLD.

Angelina S.
Angelina S.NSW
  Fair Incentive

Fast, Talk on video chat with doctors, Awesome will be using again dont need to wait in line for ages

Craig
CraigQLD
  Fair Incentive

It was great to get a fast service. It was impossible to get an actual booking in Cairns. The doctor was very helpful.

Greg N.
Greg N.NSW2 posts
  Fair Incentive

Instant Consult is very convienient when you are sick and don't feel up to driving/walking to the GP. Worth thee money.

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