Best Online Doctor / Telehealth Services

Based on 28,663 reviews
Location
Brand
Rating

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

updoc

updoc 🏆 2026

4.7 Summary
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Michelle5 posts
 

Stay away! They are a total scam! They have kept stealing $20 a month from our account, even though I've confirmed we don't have a subscription and… Read more

I've removed all banking details from their system. I had to cancel my card and get a new one to stop their theiving.

Kin Fertility

Kin Fertility

4.9 Summary
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Kara
 

Tried a few prenatals before settling on Kin, and I'm so glad I made the switch. They don't upset my stomach, don't leave a horrible aftertaste, and are much easier to take than the others I've tried. Highly recommend!

InstantScripts

InstantScripts 🏆 2026

4.6 Summary
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Glynnis41
  Verified

I have used Instant scripts in the past when I can't get to a GP. I have always found them to be very helpful and professional.

Stigma Health

Stigma Health

4.9 Summary
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J B.4 posts
 

Fast, simple, easy, cost effective, efficient - highly recommended to all

NextClinic

NextClinic

4.8 Summary
Odilia N.
  Verified

First time using NextClinic due to urgency. If you are aware that you can't prescribe Tamiflu unless for certain age group or high risk group. Please… Read more

state it clearly on the website as I feel like this can be done better. Wasted my $60 for nothing.

I have already confirmed I need the Tamiflu to get better due to urgent stuff commitment and confirmed no side effect on me which I have taken it before.

Prime Medic

Prime Medic

4.6 Summary
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Alb S.
 

Very professional, fast to reply attended to all my medical needs. Highly recommend this service.

Pilot

Pilot

4.3 Summary
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Frank M.WA
  Verified

Have been helped with ED by Pilot for longer than 12 months. I am grateful for the valuable help which has enabled a greater level of personal fulfillment!

Healthylife

Healthylife 🏆 2026

4.7 Summary
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AngelienVIC
 

Easy to navigate, order and receive the goods but I am disappointed about how difficult it is to receive reward points, my name & card # should suffice but no, I have to give my password which has disappeared in the mists of time...so, no points..

Youly

Youly

4.5 Summary
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Bea3 posts
 

Patient support takes multiple contacts to actually get a response. Treatment plan interface is buggy - in order to renew treatment plan you have to… Read more

contact patient support to manually skip it, then have another Telehealth consult because they don’t issue repeat scripts. This is not done with any urgency, I have had at least 3 instances where I have taken my meds late because I’ve been waiting for their patient support team to get back to me.

Don’t buy things from their “pharmacy” - prices are wildly inflated. E.g. they charge ~$615 for mounjaro 10mg - this costs ~$530 at chemist warehouse.

Avoid at all costs!

Abby Health

Abby Health

4.9 Summary
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Graham39 posts
 

Have had mixed results with this service. The professioanl (nurse) practitioners vary from very helpful to adequate. Support, well, they're another… Read more

story entirely. Worse than useless. Anyway, on the practitioners. Like every service providing prescriptions, they start with the scripted questions. Then they seem to go their own way. Each having a different way of handling repeats from no problem to no, now what's the next question. Support sucked 2 hours out of my life today while I tried to explain that I was unable to see their QR code in their app which their SMS kept sending me to, and then, tired to have them send me a PDF of the QR code. Most of that time was spent waiting for replies while they answered other inquirers. Clearly they're understaffed for the service, the result of which there isn't any. Overall, it's a good idea as long as there's a simple need. Once it gets past a single contact for a single prescription, it falls well short of expectations. Sincere repeated apologies do not compensate for the stress and loss of time to complete what should have been a simple task...I want the QRs for my prescritions. Two hours to get that is not good. I'm giving them 3 / 5 because three practitioners were good enough and 2 support need retraining.

Talked Therapy Platform

Talked Therapy Platform 🏆 2026

5.0 Summary
Alex
  Fair Incentive

I am so much happier now! The therapist I choose to help me on my mental health journey is absolutely lovely who only wants to help me in the best… Read more

way and give me the best tips. If you are anxious to reach out for help, like I was, please don't! Asking for help and having someone listen to you and understand how you feel may just be what you need. I love Talked Therapy and I would recommend it to everyone!

Burst Health

Burst Health

4.7 Summary
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Catherine RutterNSW
  Fair Incentive Verified

I’ve lost 12kilos and I recommend it to others Having to lose weight has made me feel great and look good again!

Hub Health

Hub Health

4.5 Summary
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Benjamin A.QLD
 

2 hours trying to get a prescription. Still I can't get it. They make me go to the different website, do this, do that ,do this again, you have to wait because of this. It ia the worst system every I experienced in many countries.

Simple Online Doctor

Simple Online Doctor

4.5 Summary
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MaryLambNSW9 posts
  Verified

Form was difficult to complete. I would have liked to be able to upload photos rather than take them on the app. I appreciate the professionalism of this site.

PrEP Health

PrEP Health

4.8 Summary
GmcNSW
 

Really happy with their service. Very easy to get in touch and people is very friendly.

Dr Jimmy

Dr Jimmy

4.9 Summary
Alexandra
 

I recommend doctor Jimmy, he has been very kind , patient and understanding with me

Instant Consult

Instant Consult

4.4 Summary
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Happy Person5 posts
 

Happy with service especially on the weekend or when its impossible to get in your own doctors.

Minute Health

Minute Health

4.0 Summary
Karanveer Singh K.ACT
 

Great service with excellent support was provided within the website.

Doccy

Doccy

5.0 
JessicaNSW2 posts
  Verified

They are great, fast and so handy when I can't get to a doctor.

The Lucy Rose Clinic

The Lucy Rose Clinic

3.8 Summary
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NikkiQLD
  Fair Incentive Verified

At 57, living with diabetes, I thought I was reasonably fit and healthy. I strength train three times a week, walk regularly, and eat a balanced… Read more

whole-food diet with plenty of protein, healthy fats, and carbohydrates.

Over a period of 3–6 months, I experienced rapid weight gain of around 12 kg, along with constant bloating. I could literally see myself getting bigger, and the harder I tried to lose the weight, the worse my symptoms became.

I tried countless approaches, including seeing doctors, therapists, and naturopaths, but nothing seemed to provide the answers I was looking for. As a last resort, I came across Lucy Rose Clinic online. After researching the clinic and reading the many positive reviews, I decided to give it a try.

I’ll admit I was sceptical at first, but I also felt there was a missing piece to the puzzle.

Since starting with Lucy Rose Clinic in March, I’ve lost 11–12 kg, my bloating has completely disappeared, and I genuinely feel fantastic. I can feel the difference from the inside out. My blood tests and other results have improved significantly, and my treatment plan has helped me get back to feeling like myself again.

If you’re struggling to find answers, don’t give up. My experience with Lucy Rose Clinic has been life-changing, and I’m so grateful I took that step. I only wish I’d found them sooner.

Our Sage

Our Sage

3.5 Summary
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ducksintherain69NSW
  Verified

Booked for a regular script repeat; I was away from home for exam period and hadn't kept track of how much medication I had left. The doctor was… Read more

rude and dismissive; she told me the dosage of my medication for my condition was extremely high. I told her it was actually at the low end and she simply told me "that is wrong". I have since confirmed that it definitely is at the lowest end.

She provided the repeat anyway (after a 1m 43s consult) so I'm unsure why she bothered being so rude to begin with.

If you actually need a skilled and knowledgeable practitioner I would not use this service.

Medmate

Medmate

3.9 Summary
HajibaWA2 posts
 

Excellent service, on time and reliable, easy app and received the right advice and care straight after being sick with chest/bronchitis for few days, and now I feel much better Thank you Medmate

Qoctor

Qoctor

3.4 Summary
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EladVIC3 posts
 

Bad service, they booked me in for an appointment, and the doctor never showed up.

Panraa Clinics

Panraa Clinics

5.0 Summary
jordan KNSW
 

Really quick and easy service to get a required prescription, emailed over to me whilst still on the phone and the Doctor stayed on the line until… Read more

I’d checked I received it which I thought was great too! Well worth the money I paid, cheaper than a consultation at my regular gp and much more convenient

someone.health

someone.health

3.0 Summary
Maz M
 

Absolutely terrible to try and register/pick a Psychologist. Poor communication, constant platform errors, and then quick to charge you $100 for an… Read more

appointment non attendance, when it was actually their platform error. Logged in 5 minutes before session and waited 20 minutes and messages not responded to. Do not recommend!

someone.health
someone.health    

Dear Maz, We're sorry to hear about your… Read more

Kantoko

Kantoko

3.9 Summary
HaydenNSW2 posts
 

I had a really great experience with Kantoko Australia. From the initial booking process right through to my appointment, everything was… Read more

straightforward, professional, and easy to navigate.

The psychiatrist was friendly, understanding, and took the time to listen to my concerns without making me feel rushed or judged. Being assessed for ADHD can feel a bit overwhelming, but the whole process was handled with care and respect, which made a huge difference.

The team was responsive, communication was clear, and I felt supported throughout the process. I’d happily recommend Kantoko Australia to anyone looking for ADHD assessment and treatment

Doctor Help

Doctor Help

5.0 Summary
Heath G.
 

Telehealth – I had a great experience with Doctor Help. The process was straightforward, and the consultation was convenient. The doctor was professional and… Read more

attentive to my needs, making me feel well cared for. I will definitely use their services again in the future and highly recommend them to anyone looking for reliable Telehealth services

Click Clinic

Click Clinic

2.9 Summary
michael b.NSW
 

Very poor turn around time to provide medical certificate….completed form on a Saturday and Monday lunch time I am still waiting. Contacted admin and… Read more

politely asked for an update to only be told 48 hours is the only time frame that they can provide.

I decided to pay for another medical certificate through updoc and received my certificate within the hour at a cheaper price.

I asked for a refund but was told they are only possible if you get over charged.

If you need your medical certificate promptly I would not bother using this company.

Click Clinic
Click Clinic    

Dear Michael, Our admin staff advised you that as… Read more

InstantMed

InstantMed

5.0 Summary
Cecilia McCoy
 

Used the service late at night and was impressed by how convenient it was. Smooth process from start to finish.

SwiftDoc

SwiftDoc

5.0 Summary
Paul BNSW
 

My Husband burnt his arm at work and didn't tell me till he got home at 7pm. The doctor helped us manage the wound without waiting hours at a… Read more

hospital or urgent care at 7.30PM. The video feature made it easy for the doctor to assess the situation and prescribe accordingly. He even suggested that because it happened at work it was work related and did the necessary paperwork for his boss. Premium service, will definitely use again

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updoc

Updoc Australia: 24/7 On-Demand Telehealth 🏆 2026

4.7 

Get 20% OFF your first Standard or Priority Telehealth Consult with "PRODUCT20" at the checkout. Request a consult from anywhere in Australia.

A woman wearing a surgical mask attending a telehealth appointment over video call.

What is telehealth?

Telehealth involves a remote consultation with a healthcare provider when it’s determined that a physical examination isn’t necessary. Telehealth services are also used when you can’t see your healthcare provider in person. They can include diagnosis, treatment, and prevention.

Healthcare providers that can provide telehealth services include general practitioners (GPs), specialists, allied health providers, nurses, and mental health professionals.

Before the onset of COVID-19, telehealth services were mainly used by those living in remote areas or who didn’t live near the medical specialists they needed to access. However, now these services are widespread and able to be accessed Australia-wide.

Is telehealth right for me?

Whether telehealth is right for you will largely depend on your location and how accessible your desired healthcare provider is, your access needs, time commitments, and personal preferences. There may be some instances where you’d choose to use telehealth services, and others where you’d attend face-to-face appointments.

Here are some pros and cons of using a web doctor or telehealth service.

Pros
More accessible and convenient than face-to-face healthcare, particularly for those who don’t live near the healthcare providers they wish to access.
Saves time travelling to and from appointments.
Reduces chance of infection, particularly during a pandemic or flu season.
Cons
Not all appointments can be done via telehealth, as sometimes there’s a need for a physical examination, procedure, or in-room treatment.
Technical difficulties or computer illiteracy may affect access to telehealth.
May be harder to discuss certain health topics over phone or video call.

Is telehealth covered by Medicare?

This depends on the healthcare provider. All Australians with a Medicare card can access telehealth services from certain healthcare providers without paying more than they usually would for an in-person appointment.

That means that if your appointments with your GP are bulk-billed, your telehealth appointment with the same GP will also be bulk-billed. If you pay a gap fee, then you’ll pay the same gap for a telehealth appointment.

There are also many online health providers, partiularly startups, that do not offer any Medicare rebate, which means you’ll pay the full cost of the service out of pocket.

Make sure you're eligible for a Medicare rebate with your GP

Check with your GP first to see whether you’re eligible for a Medicare rebate for a telehealth appointment. To be eligible for a Medicare rebate, you must have had an in-person consultation in the previous 12 months with the same GP or another GP at the same medical practice.

What to look for when choosing an online doctor or telehealth service

Services

You can find a variety of health services offered by different online providers. Some online health services specialise in certain areas of healthcare. For example, Kin Fertility specialises in reproductive health, and offers a contraceptive pill subscription service, which involves consults with a GP via text message and medication delivered straight to your door.

Similarly, Stigma Health offers discreet STI testing, allowing you to get a referral for testing without seeing a doctor, and sending results of your test straight to your phone.

Generally, e-health websites do not offer services for medical emergencies.

Communication

Check the communication methods offered by a provider, such as video, phone, email, or text consultations, and choose a provider that offers a method or methods that suit you.

Ease of use

Considering most or all of the service is done online, via video chat, or over the phone, it should be easy to navigate without assistance. Look for an easy sign-up process for online services, as well as easy-to-reach customer support, just in case you run into any issues on the website. If the service has a mobile app, look for a user-friendly interface that’s easy to understand.

Read reviews to see how accessible an online health service is

Reading reviews to see how simple an online service is to use will help you decide whether you want to try it or not. Reviewers on ProductReview.com.au discuss things like how easy it is to make an online appointment, how quickly their medication or results arrive, and how user-friendly they find the website or online portal of the service they’ve used.

Availability

Although telehealth doctors and services are seen as more convenient, you may still have to book an appointment well in advance. Check wait times, appointment duration, and compare your schedule to the operating hours of the service to ensure it’s easy for you to access.

Quality of care

Looking for reputable, experienced healthcare providers can help ensure you have a positive experience. Look for the credentials of a doctor to learn more about their area of expertise. Again, reading reviews can help you figure out whether practitioners are informative, helpful, and empathetic.

Privacy and security

If the privacy of your personal and medical data is a concern to you, make sure the healthcare provider has strong privacy and security measures in place to protect your information.

How can I get a medical certificate without going to the doctor?

If you’re too sick to leave bed but you need a medical certificate, then there are services that can help you. Now, there are plenty of online services, such as InstantScripts and updoc, that let you get a medical certificate without a face to face consultation with a GP. These completely online services usually come at a cost, usually costing between $20 to $25.

Some pharmacies, like Priceline, also offer medical certificates at a cost, letting you skip the doctor’s waiting room.

The bottom line

Online doctors and telehealth services offer a convenient way to access the healthcare you need, particularly when a face-to-face appointment isn’t necessary. Knowing what services are out there, whether you’ll have to pay, and how to choose a service that suits your needs will help you keep on top of your health and wellbeing.