572 reviews
AI reviews summary
Pros
Verdict
Feedback regarding Locksmiths Now is sharply divided. Customers who report positive experiences frequently highlight the rapid response times, polite technicians, and efficient, damage-free unlocking services. Conversely, a prominent subset of reviewers expresses strong dissatisfaction with the pricing structure, reporting unexpected fees, high costs relative to the time spent on the job, and a lack of transparency regarding upfront quotes.
Was here super quick and got my keys out of the car in seconds. In future, I just call these guys! Great price! Nice to see people still take pride in their work. Good job and again thank you!
Say no to Omnix Solutions Pty Ltd. It's too late for me now but on 11 August 2025 a charming locksmith came in an unmarked car to fix two doors and charged $1,291.62. A case of buyer beware, I know. Trouble is, I didn't know who he was. Another locksmith recommended him. I should have got a quote from him first. He told me that it was… Read more
approximately $300 - but once he'd done the job charged $1,291.62. I don't even have an invoice. He talked on his phone in a language unknown to me. I asked him what it was and he said Hebrew but it could have been anything. I hope he made good use of my hard earned money. Watch out for charming rogues.
Great friendly locksmith. Will use again. Came within 20min of locking myself out on a Friday night. Was able to get a difficult deadlocked door open without having to break the lock. Made sure I was aware of the cost beforehand. Was back inside enjoying my friday night within the hour. Highly recommend. Thank you.
Reviews with attachments
Terrible overpriced service. Asked locksmith to replace two locks and key for entry handle. Was advised the handle could be “fixed” as the key could not be cut. Three hours later, the handle would not work at all. Customers and staff locked in. No one could get in or out of store. Locksmith said he could “maybe” come back in an hour. Absolutely disgusting and dangerous. Imagine if there was a fire! Show details
I spent two hours trying to reinstall the deadbolt before calling for help. Jack was fantastic. We negotiated a fair price. Very pleased with the result.
Charging 575 aud to open a unit door that took 5 minutes, 5:30pm on a friday
Had this company come out to my flat in StKilda to re-key a lock as keys stolen. I didn’t organise them but wish I had of instead of the property manager. $1567 to re-key a Lockwood lock that they said could not he re-keyed so they replaced the lock. Unfortunately Paid by property manager. Got my locksmith out and handed him the lock they removed… Read more
which they said couldn’t be re-keyed. This company should be disgusted in its blatant rip off behavior.
Isaac was awesome! Drive a long distance and have a super efficient job done! Great to have him!
Avi is the best thank you avi. Avi is so efficient
Scam company, watch out. Had called two companies. This one didn't quote even when asked for an approx price but said they were going to come anyway and said they'd be here in 30mins. Called another straight after who said they'd be here in 5 mins. Called 1st one back and told them not to come. Received absolute abuse via message and text… Read more
message, whilst other locksmith company was here. And they said it was a scam and to call police if they showed up. Have informed police for quicker call out. Not only that but continued to get calls saying they were coming to collect the money for a job not done by them for something that was cancelled within 5 minutes.
I had locked myself out of my apartment and needed a locksmith ASAP. Mr David came out within 5mins of my call. He was professional, reliable and went above and beyond to open 2 doors without having to drill into the lock. I couldn't recommend him highly enough. You will not be disappointed!
Came quick and was very helpful. I would recommend him to friends and family.
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Beware - charge like wounded bulls. Do some googling first on prices they charge for parts. Extortionate. I made the mistake of not doing. Should have turned them away.
SCAM DO NOT USE!!! Report them to ACCC, like many others on here. The good reviews on here convintely have only one review completed.... Whatever you do, please do not use these guys. They charged $984 for putting a wire under the door and pulling the handle down but somehow this was a tough complex lock... Took 2 minutes. He also never disclosed… Read more
the full pricing until after he completed the service. The guy meet me at the door and was asking if I had used a locksmith before, I answered truthfully and said no. I now know this was just so he can gauge how much I knew and how much he could overcharge and fee stack. They take advantage of people in need. He showed me that my lock was in the top tier charge, where is said smart lock. It is a simple lock and given no tools were required to open it this clearly was a lie. EFPOS machine was convinietly not working and he wanted a bank transfer, he then stood in my house ( i am a young female on my own) charging the efpos machine. He did not offer to send a link for me to pay via card, even though the email I got sent with the recipt after had this option. I felt scared and uncomfortable and ended up paying the the bank transfer so he could just get out of my house. Invoice attached, funny they remove the naming convention for the tier they charge on the invoice. At time of paying he said random things and had number showing on his iphone calculator. He also never disclosed final price prior to starting service or provided % attached to labour fees and other things. AFTER he got the bank transfer he got me sign the invoce but only showed me the signature line. For you own safety please don't use these guys, especiallly if you are a women living on your own.
I also called for the locksmith at 5:47pm...
Update: I have lodged an application through VCAT. I encourage everyone who has been wronged to do the same. Also report to scamwatch!
Avi was really friendly and opened the lock without any damage. Excellent service.
Great service and friendly staff. Will recommend for those who need it
Very thankful to Avi for helping us opening our door at 9pm when other places would be closed by now.
I cannot recommend David highly enough for his help with my door lock. From start to finish, the experience was seamless and truly professional After experiencing issues with my lock, David arrived quickly and handled the repair with impressive efficiency. His service was exceptionally fast, but he didn't sacrifice quality for speed—he made sure… Read more
everything was functioning perfectly before finishing the job.
What I appreciated most was the peace of mind he provided. Beyond just fixing a piece of hardware, his expertise and thoroughness truly made me feel safe in my home again. If you are looking for good, reliable service and a true professional, David is the person to call!
Latest follow-ups
Unlocked door and fixed handle for me Good service, thanks
Follow-up · Insisted on a review then told me how its costs which was $400 ish
DO NOT USE THIS SERVICE !! I needed an emergency call out to unlock a door. It was late on a Saturday night so I did not expect this to be cheap. I was charged over $1300 for a simple 20 minute unlocking with no room to negotiate. Horrific price gouging with this company taking advantage of consumers. Absolute scam
Follow-up · I’ve since submitted a report to VCAT about their shoddy business practices. Judging by some of the comments there are a few cases against them already !
BUYER BEWARE - SCAM ALERT If I could give no stars I would. These people are scumbag scammers. They took advantage of my elderly mother when she was locked out due to a faulty door mechanism. Two men arrived in a vehicle with no signage. They… Read more
provided a verbal quote to fix the door of around $500 which my mother approved, then produced a bill in excess of $1,200 when the job was finished. And next day still having trouble with the door. I have reported this company to Consumer Affairs Vic.
Follow-up · No different. I have issued a VCAT application to try and recover the money they scammed from me. They prey on vulnerable people. Do not deal with this company.
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Positive reviews
I highly recommend Pablo! He arrived promptly, very professional and friendly, and had my door unlocked quickly without causing any damage. The whole process was stress-free, and they explained everything clearly. Excellent service, fair pricing, and someone I wouldn't hesitate to call again or recommend to others. Thank you so much for your help!
Don't go anywhere near these guys.My own fault,when the guy couldn't even find the house ,alarm bells should have rung.Had a deadlock that wouldn't open,so with the call out fee and the lock opening fee w as already 125 dollars down the gurgler.399 dollars for a new lock,150 for door adjustment fee,then gst on top of everything,795 dollars all… Read more
up.Did I mention couldn't open door from outside with key.3hrs later ended up with very shoddy job.I don't know what happened,I googled locksmith in my area(Semaphore,South Aussie) and ended up with this junk.Buyer beware!
⭐⭐⭐⭐⭐ Isaac was absolutely brilliant. Fast response, professional service, and genuinely great to deal with. He got the job done quickly and efficiently, and his knowledge and attention to detail were obvious from the start. Honest, reliable, and highly skilled—exactly what you want in a locksmith. I wouldn’t hesitate to recommend Isaac to anyone needing locksmith services. Outstanding experience from start to finish.
Negative reviews
Just has a lovely young man attend, prompt and polite to unlock an internal key lock for a bedroom door. Took him 20 mins to unlock and replace the key lock. Cost. Would believe it was $466. For 20 mins and basic lock handle that retails for $39. Complete rip off and beware as they say $29 call out fee. Advice. Work is good but complete rip off
Totally abusive, they don't give you a quote before doing the work, and then they charge exorbitant prices, want immediate payment, and only give you an invoice after a lot of effort—abusive and dishonest.
SCAM!!! 3 hours to cut a key that was would unlock the door if you wiggled it, 9 different key attempts . Ignored questions. Oh and said the ignition was bad. Called another locksmith from a different company , 1st attempt key cut and works for doors and ignition. Grease all over door and left mess inside vehicle.
Recent reviews
Scam Beware. They try to overcharge and pressure you into paying with physical intimidation after quoting an unreasonable price. Will hide the price until they arrive. They will also try to enforce a call out fee the moment you call. Stay far away.
The guy told me he would arrive within 30 min to our place and he took more than an hour at the time there was no traffic. He quoted us a price from 99 to 270 max (we had another quote for 330 fix cost and 40 min arrival) so we decided to go with his faster arrival. Curiosity his number and the company numbers were flaged as scams in my phone.… Read more
When he got to our place, he said it was the most complex case and he would charged us 150 for after hours plus 270 plus something else which would be almost $500 for a job than took literally less than 1 min to fix. The guy was not at front with the cost even we asked him for what would be the maximum cost to pay, the was dishonest with the time and the hidden cost.
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Just in case you're wondering how I know the company name - it is in my bank statement. That is the… Read more