555 reviews
AI reviews summary
The sentiment surrounding Locksmiths Now is highly polarised. While many customers report fast response times and professional technicians, a significant volume of feedback alleges predatory pricing, deceptive quoting, and aggressive collection tactics. There is a stark divide between users who received efficient service at perceived fair prices and those who claim to have been charged between $400 and $1,600 for basic tasks after being quoted a $25 call-out fee.
Pros
Cons
Verdict
Locksmiths Now appears to provide technically competent and fast service, but this is overshadowed by widespread reports of extreme price inflation and lack of financial transparency. Consumers should be cautious of the advertised $25 fee and are advised to secure a written, total quote before any work commences to avoid potential overcharging.
The guy told me he would arrive within 30 min to our place and he took more than an hour at the time there was no traffic. He quoted us a price from 99 to 270 max (we had another quote for 330 fix cost and 40 min arrival) so we decided to go with his faster arrival. Curiosity his number and the company numbers were flaged as scams in my phone.… Read more
When he got to our place, he said it was the most complex case and he would charged us 150 for after hours plus 270 plus something else which would be almost $500 for a job than took literally less than 1 min to fix. The guy was not at front with the cost even we asked him for what would be the maximum cost to pay, the was dishonest with the time and the hidden cost.
I highly recommend Pablo! He arrived promptly, very professional and friendly, and had my door unlocked quickly without causing any damage. The whole process was stress-free, and they explained everything clearly. Excellent service, fair pricing, and someone I wouldn't hesitate to call again or recommend to others. Thank you so much for your help!
Quick yes, but overpriced. I phoned the main number and questioned the cost it has to be discussed with the technician, so technicians can charge you as much as they want. Scam!
Reviews with attachments
Terrible overpriced service. Asked locksmith to replace two locks and key for entry handle. Was advised the handle could be “fixed” as the key could not be cut. Three hours later, the handle would not work at all. Customers and staff locked in. No one could get in or out of store. Locksmith said he could “maybe” come back in an hour. Absolutely disgusting and dangerous. Imagine if there was a fire! Show details
Isaac was awesome! Drive a long distance and have a super efficient job done! Great to have him!
Avi is the best thank you avi. Avi is so efficient
Scam company, watch out. Had called two companies. This one didn't quote even when asked for an approx price but said they were going to come anyway and said they'd be here in 30mins. Called another straight after who said they'd be here in 5 mins. Called 1st one back and told them not to come. Received absolute abuse via message and text… Read more
message, whilst other locksmith company was here. And they said it was a scam and to call police if they showed up. Have informed police for quicker call out. Not only that but continued to get calls saying they were coming to collect the money for a job not done by them for something that was cancelled within 5 minutes.
I had locked myself out of my apartment and needed a locksmith ASAP. Mr David came out within 5mins of my call. He was professional, reliable and went above and beyond to open 2 doors without having to drill into the lock. I couldn't recommend him highly enough. You will not be disappointed!
Came quick and was very helpful. I would recommend him to friends and family.
Beware - charge like wounded bulls. Do some googling first on prices they charge for parts. Extortionate. I made the mistake of not doing. Should have turned them away.
SCAM DO NOT USE!!! Report them to ACCC, like many others on here. The good reviews on here convintely have only one review completed.... Whatever you do, please do not use these guys. They charged $984 for putting a wire under the door and pulling the handle down but somehow this was a tough complex lock... Took 2 minutes. He also never disclosed… Read more
the full pricing until after he completed the service. The guy meet me at the door and was asking if I had used a locksmith before, I answered truthfully and said no. I now know this was just so he can gauge how much I knew and how much he could overcharge and fee stack. They take advantage of people in need. He showed me that my lock was in the top tier charge, where is said smart lock. It is a simple lock and given no tools were required to open it this clearly was a lie. EFPOS machine was convinietly not working and he wanted a bank transfer, he then stood in my house ( i am a young female on my own) charging the efpos machine. He did not offer to send a link for me to pay via card, even though the email I got sent with the recipt after had this option. I felt scared and uncomfortable and ended up paying the the bank transfer so he could just get out of my house. Invoice attached, funny they remove the naming convention for the tier they charge on the invoice. At time of paying he said random things and had number showing on his iphone calculator. He also never disclosed final price prior to starting service or provided % attached to labour fees and other things. AFTER he got the bank transfer he got me sign the invoce but only showed me the signature line. For you own safety please don't use these guys, especiallly if you are a women living on your own.
I also called for the locksmith at 5:47pm...
Avi was really friendly and opened the lock without any damage. Excellent service.
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Great service and friendly staff. Will recommend for those who need it
Very thankful to Avi for helping us opening our door at 9pm when other places would be closed by now.
I cannot recommend David highly enough for his help with my door lock. From start to finish, the experience was seamless and truly professional After experiencing issues with my lock, David arrived quickly and handled the repair with impressive efficiency. His service was exceptionally fast, but he didn't sacrifice quality for speed—he made sure… Read more
everything was functioning perfectly before finishing the job.
What I appreciated most was the peace of mind he provided. Beyond just fixing a piece of hardware, his expertise and thoroughness truly made me feel safe in my home again. If you are looking for good, reliable service and a true professional, David is the person to call!
Absolutely shocking experience with Locksmith Now — by far one of the most unprofessional services I’ve dealt with. From the beginning, the pricing was completely misleading. I was given an initial quote, but by the end of the job, nearly $2,000 in additional charges had been added without any clear explanation or proper approval. These extra… Read more
fees were not transparently communicated upfront and only appeared once the work was already done, leaving no real option to question or decline them. It felt extremely deceptive and poorly handled. The company that completed the job was Omnix Solutions PTY LTD
What makes this worse is that the job itself was not even completed to an acceptable standard. Not only was the work left unfinished, but additional damage was caused to my door during the process — something I now have to deal with separately.
Trying to resolve the issue has been even more frustrating than the service itself. There appears to be no proper customer resolution process in place. I’ve been repeatedly told that someone would call me back, yet no one ever follows through. Emails go unanswered, and there is a complete lack of accountability from the company.
The communication from management was just as disappointing — dismissive, unhelpful, and unwilling to take any responsibility for what happened. At no point did I feel like my concerns were being taken seriously or that there was any genuine effort to fix the situation.
Overall, this experience reflects a serious lack of professionalism across the board — from pricing transparency to workmanship, communication, and after-service support.
I would strongly recommend avoiding this company if you value clear pricing, quality work, and basic customer service.
This was the worst service experience I have had. When I called, I was told the price would be around $99. However, when the technician arrived, I was told the charge would be $469 because it was a “special key.” This was never mentioned during the phone call. I explained that I had a similar situation a little while ago. I randomly called… Read more
another locksmith on Facebook, and they opened my door in about one minute and charged only $130.
The technician then told me I had two options: pay $99 for the inspection (because I called after hours) and he would leave, or pay $469 for him to open the door. At that point it was already 10pm, and my phone battery was about to die, so I could not make more calls to check on other companies. After negotiating, they reduced the price to $350.
The technician then opened the door in about one minute — the same amount of time it took another locksmith a few month ago. There was nothing special or difficult about the key.
I feel the situation advantage of the fact that I live alone, it was late at night, and my phone battery was about to die. The price increase from the initial quote to the final charge was unreasonable and not transparent.
The locksmith service provided by the technician is beyond expectation. They have the skills to open smart locks with ease.
Latest follow-ups
DO NOT USE THIS SERVICE !! I needed an emergency call out to unlock a door. It was late on a Saturday night so I did not expect this to be cheap. I was charged over $1300 for a simple 20 minute unlocking with no room to negotiate. Horrific price gouging with this company taking advantage of consumers. Absolute scam
Follow-up · I’ve since submitted a report to VCAT about their shoddy business practices. Judging by some of the comments there are a few cases against them already !
BUYER BEWARE - SCAM ALERT If I could give no stars I would. These people are scumbag scammers. They took advantage of my elderly mother when she was locked out due to a faulty door mechanism. Two men arrived in a vehicle with no signage. They… Read more
provided a verbal quote to fix the door of around $500 which my mother approved, then produced a bill in excess of $1,200 when the job was finished. And next day still having trouble with the door. I have reported this company to Consumer Affairs Vic.
Follow-up · No different. I have issued a VCAT application to try and recover the money they scammed from me. They prey on vulnerable people. Do not deal with this company.
The most despicable service I have ever used. The guy was abusive, wanted $700 for less than 10 minutes and to take out 2 screws. Then charged $399 for removing 2 screws and did not complete the job. Do not use this business! It’s a scam and very… Read more
dishonest! They subcontract and very dodgy. They sent me a complaint form and then replied with a ‘bad luck’ attitude despite uploaded pictures of what the tradie did/did not do!!! He failed to provide an invoice and was a bully. This business is not to be trusted
Follow-up · They’re a totally useless company and a scam! Please do not use them unless you wish to lose money. They did nothing but remove the entire door handle and lock, were there for less than 10 minutes and did not explain their pricing but were misleading stating that it’ll be $99. They charged just under $400 after the guy displayed aggressive behaviours
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Positive reviews
Don't go anywhere near these guys.My own fault,when the guy couldn't even find the house ,alarm bells should have rung.Had a deadlock that wouldn't open,so with the call out fee and the lock opening fee w as already 125 dollars down the gurgler.399 dollars for a new lock,150 for door adjustment fee,then gst on top of everything,795 dollars all… Read more
up.Did I mention couldn't open door from outside with key.3hrs later ended up with very shoddy job.I don't know what happened,I googled locksmith in my area(Semaphore,South Aussie) and ended up with this junk.Buyer beware!
⭐⭐⭐⭐⭐ Isaac was absolutely brilliant. Fast response, professional service, and genuinely great to deal with. He got the job done quickly and efficiently, and his knowledge and attention to detail were obvious from the start. Honest, reliable, and highly skilled—exactly what you want in a locksmith. I wouldn’t hesitate to recommend Isaac to anyone needing locksmith services. Outstanding experience from start to finish.
Avi came incredibly quickly and exceeded our expectations. We thought the only option would be to break to lock, but he was able to quickly get it open without any damage! Thank you Avi!!!
Negative reviews
The locksmith now is a scamming company. In the day time working hours, they changed me for the emergency $490 to open a regular door knob. They made up prices like open door key as $250, Emergency service $99 and also another service fee for $99. All they used was a screw driver and air pressure pads. They should be reported for scam customers… Read more
with outrageous prices to BBB. There should be a law not to overcharge a customer and monitor any makeup fee.
Thu, 25 Jun at 2:36 pm I had left $155 with my mum -l need door knob replaced with one which is lockable with keys -person inside and out cannot open without key I don't want my child to open door at night so I want door locked so they cannot open without a key COMMUNICATING SECURITY KNOB LOCK KEYED ON BOTH SIDES Don't Just Lock I, SECURE IT Door… Read more
Knobs Communicating : Ball Entry Door Knob Keyed On ... Key on both sides When the locksmith came, he did not have the lock I had asked for specifically. The lock would be opened from inside even when locked from the outside. They also demanded me for more money $180 cash instead of $155. This is an unethical business. I wouldn’t go here unless you want to be ripped off!
Called to have a locksmith come out and agreed to a set price after they said they'd be there in 15mins. After 30 minutes and no one showing up or calling, I called again and they said the technician would call me in 5 minutes and that they were on their way. 30 minutes again goes by, no one calls, we cancel the service by calling back. The… Read more
technician arrives maybe 45 minutes after we cancel and rudely insists we still pay when no service was performed and the service was canceled--we did not end up paying. Do not use this service!
Recent reviews
Very Shady... I should have come and read these reviews.... called to get service was told a tech would call. Made me text his cell directly....quoted 3-6 hundred...charged me 967 without itemized receipt to review. All they did was put in a door knob website says should be 350 plus service and parts...I guess the door knob is pure gold not brass.... I still Have not got a receipt.
One of the worst experiences I have ever had with a trades business. I engaged Locksmith Now to repair a lock and paid the technician in cash at the time of attendance. No receipt was provided. What should have been a straightforward job turned into an absolute nightmare. Not only did the technician fail to fix the problem, but the lock is now… Read more
in worse condition than it was before they touched it. I have been left with no choice but to pay another locksmith to come out and rectify the damage and complete the job properly.
The customer service was just as bad as the workmanship. When I contacted the office the following week to request a receipt for the cash payment, I spoke with Jo, who incorrectly claimed that the job had been cancelled. I explained that the job had not been cancelled, that the technician had attended, and that I had paid cash. Instead of investigating the issue or attempting to assist, she hung up on me.
I then provided my email address multiple times and repeatedly requested a receipt, yet no receipt was ever sent. My attempts to resolve the matter were simply ignored.
As a customer, I expect three very basic things: competent workmanship, proof of payment, and professional customer service. In my experience, Locksmith Now failed on all three.
I paid for a repair, received a worse outcome than I started with, could not obtain a receipt for my payment, was hung up on when trying to resolve the issue, and am now forced to spend additional money fixing their work.
I would not use this company again under any circumstances and would strongly caution others before handing over their money.
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Update: I have lodged an application through VCAT. I encourage everyone who has been wronged to do the same. Also report to scamwatch!