Tech And Lock

Rude locksmith and made me feel like a criminal when I'm just trying to get inside my place. Demanded to see my call/text history with my husband and still asked several times if I was allowed in our house despite our latest texts being LESS THAN 10 HOURS AGO. Also told me that he'd still charge 380 dollars even if my husband came outside and unlocked our door before the locksmith does.

If you are locked out, do not use this business. I called Tech & Lock Services and was hit with an extortionate $836.11 invoice after the job was completed. The technician failed to disclose the true cost upfront. Instead, they wait until your door… Read more

is open and then hit you with a complex structure of hidden "stacked" fees. My final bill included a $399 base fee, a $149 "Early hours fee", a $100 "Matter of urgency" fee, a 15% "Labor" fee ($97.20), and a 2% Credit Card Surcharge ($14.90).

If you have been scammed by them, you should know that their tactics are in direct breach of several Australian Consumer Law (ACL) statutes. You can use these to dispute the transactions, as advised by Consumer Affairs Victoria.

- Section 18 ACL (Misleading or deceptive conduct): They fail to disclose the true total cost or the existence of stacked fees before commencing work.

- Section 21 ACL (Unconscionable conduct): They exploit vulnerable consumers in emergency lockout situations, presenting a massive unquoted bill only after the service is completed, placing you under duress to pay to get the technician to leave your property.

- Section 36 ACL (Wrongly accepting payment): They materially alter the transaction by forcing payment for massive, undisclosed surcharges that were never agreed upon.

- Section 55B of the Competition and Consumer Act (Excessive payment surcharges): They apply a flat 2% credit card surcharge, which is well above the legal cost of acceptance for a standard Mastercard or Visa. Worse, they calculate the 10% GST on top of this illegal surcharge.

A final warning: Avoid them at all costs. If you have already paid, lodge a formal complaint with Consumer Affairs Victoria immediately and demand a full chargeback from your bank for unconscionable conduct.

Hi all well over $ 520 to open a house door is well beyond a joke i should have smashed the small windows and paid $110 for a replacement. All he took was ten minutes, I don't recommend using this company as a quote was asked for before the job … Read more

The last locksmith I used only charged $175 Rip off merchants Sorry but I paid $189 to get my door opened look at photo

Called them at about 8:30pm last week after locking myself out and they were there within 15mins and I was back inside about 5mins later! Friendly too. If I ever need a locksmith again, this is who I’ll call! 10/10

I had an incredibly positive experience with Milan from this locksmith company. In a moment that was genuinely stressful, he showed expceptional empathy and calm, which made all the difference. He understood how overwhelmed I was and handled the situation with kindness, patience, and real professionalism. Milan arrived promptly, got straight to… Read more

work, and resolved the issue quickly without adding any pressure or fuss. His service was not only efficient but also very reasonably priced, which I truly appreciated in an already difficult moment. I strongly recommend him to anyone needing a locksmith who goes above and beyond.

Matteo went above and beyond to help us at a late time to open our door inside from locked and changed the lock and barrel for a cheap price, will definitely recommend him friends and family. Had a nice personality and was funny.

I was charged $832 to unlock my door, despite repeatedly asking for a quote both over the phone and again when the technician arrived. He was very vague about the total cost and initially told me it would be $475 to open the lock. After the door was opened, he informed me that the total charge was actually $832, which came as a complete surprise.… Read more

He explained that the additional amount was due to GST, after-hours service, and other charges, none of which had been clearly disclosed beforehand.

To make matters worse, I was not provided with an invoice at the time of payment. It has now been two weeks, and I am still having to chase them for an invoice.

Overall, I found the pricing to be unclear and misleading, and the lack of transparency and follow-up has been very disappointing.

(Tech and lock) Never ever use again this people charge me 450$ just open the door lock. Regularly use lock smith charge me 150$. Total [Content Removed] I refuse to pay 450 I just pay 300$ only

Technician arrived quickly however the charges were excessive (more than $1500 to replace a front door lock mechanism) and let me know at the end of the job that had I contacted him directly it would have been cheaper. 3 months later the mechanism was loose and the handles about to fall off. I called the 1800 number and was never able to get a… Read more

manager to call back and the call centre staff hid behind the fact that the job was completed more than 3 months ago. I would never recommend this company.

Matteo from Tech & Lock responded very quickly after hours and went above and beyond to help. He not only unlocked the door but also fixed the broken inside door handle, resolving the issue completely. Matteo provided excellent customer service throughout the entire process. He was knowledgeable, professional, and very understanding. I highly recommend Tech & Lock, especially Matteo, for their prompt and outstanding service.

Very happy with service provided having a lock changed. Matteo was friendly, respectful and professional. He got the job done well and with ease. Highly recommend