AI reviews summary
MyHouse receives high praise for its responsive and solution-oriented customer service team, which consistently resolves issues related to damaged goods, incorrect orders, and shipping errors. While there are recurring reports of products arriving damaged or with quality defects, the company’s proactive approach to replacements and refunds generally maintains high customer satisfaction. However, some dissatisfaction exists regarding in-store refund policies and technical website glitches.
Pros
Cons
Verdict
MyHouse is a reliable choice for homewares, backed by a standout customer service department that effectively mitigates delivery and product faults. While shoppers should be mindful of strict in-store return policies and the potential for fragile items to arrive damaged, the company's willingness to provide swift replacements makes it a low-risk option for online shopping.
Reviews with attachments
⭐ 1 star Really disappointing experience with MyHouse. I ordered a rug and was sent the completely wrong product due to a warehouse error , something their own return paperwork actually confirms. I first contacted MyHouse on 12 August and have had to continually follow up just to get the issue resolved. Instead of simply correcting their… Read more
mistake and sending the rug I actually paid for, I’m now expected to fully repackage a huge 330 x 240 cm rug in heavy-duty plastic, print and attach return paperwork, and make myself available for a courier collection anytime between 8am and 5pm.
What makes it even more frustrating is that after all of this, I STILL haven’t been given confirmation of when my correct rug will actually be dispatched or delivered.
Mistakes happen , that’s understandable. What matters is how a company handles them. A customer should not have to spend this much time chasing a resolution or be significantly inconvenienced because of a company’s own warehouse error.
For a large retailer, I expected much better customer service and a much simpler resolution. Unfortunately, based on this experience, I would be very hesitant to order from MyHouse online again.
Incredible service - replacement broken vase! I just wanted to give the biggest shout out imaginable to the amazing staff member MICHELLE who prepared my replacement vase with such meticulous care, precision and professionalism. I am truly shocked at how attentive they were and the considerable care shown. I will have MyHouse as one of return top… Read more
searches now because not only is it a beautiful product amongst the others I earlier purchased but the entire customer service experience has been stellar. Thank you!
I was honestly surprised to find that this teapot doesn’t include an infuser, which means it’s only suitable for tea bags and not loose leaf tea. That was quite disappointing, especially because the teapot itself is beautiful and the size is perfect. That said, I really appreciate the excellent customer service I received from Robert A. He was… Read more
kind, understanding, and handled my feedback professionally. While I’m disappointed with the product design, I’m grateful for the outstanding customer support. Thank you, Robert A, for turning a frustrating experience into a positive one. I hope the supplier considers adding an infuser in the future because this teapot has so much potential.
Received the item in wrong colour in pink (ordered green face decor vase) and seemed a lot smaller than what it shows in the ad. I find the description of the item is not clear at all. Stated available in 2 sizes - small and large but it doesn’t say whether it is a small or large size when I actually order the product. Customer service Maryda… Read more
was lovely and helped me sort out the problem promptly. Love the quality and price of the bath towels. But won’t recommend the home decors.
This post follows up my post on Sunday, 15th March, “I confidently wait for the original order to be honoured and delivered shortly”. As expected, the parcel was collected on Wednesday, 19th March, complete as originally ordered and incredibly well wrapped. Many thanks to Mary Dasmariñas, an absolutely gem, of MyHouse Customer Support Team for her role in sorting the warehouse glitch. Colin (long retired science teacher)
I bought a Baccarat The Boiling Point Kettle last December and started using it a month ago, but the printed measurement markings are starting to wear off. Mary assisted me with this and solved the problem straightaway. Now, I will be waiting for my new replacement to be delivered. Thank you, Mary!
I recently bought a n airline crate for my dog but the water bowl arrived with a manufacturing fault. Robert sorted it for me & kept me in the loop as to when a replacement would be sent. I appreciate the prompt communication & help from him. So thank you again Robert.
Bought a king pillowcase last week at **MyHouse – East Gardens. Went back to exchange it and found out they don’t do refunds — only store credit or forcing you to take something you don’t need. Be careful shopping here, or better yet don’t bother. Plenty of other stores will actually give your money back. Also, they didn’t return my receipt
Bought a Neale Whitaker cushion and within a few weeks, the seam was coming apart (I noticed other's here have had the same issue, hopefully it does not happen again). I chatted with Robert who organised a new pillow to be sent out. Great service from Robert. So very helpful. He honestly could not do enough. Thank you so much!
Latest follow-ups
I am very happy with the bedspread I purchased and even though the pillowcases I received were the wrong size, Razelle promptly arranged an E-voucher so I could order another size. I’m very happy with the products and customer service.
Follow-up · I received the correct size pillowcases - I’m very happy with the service and quality of the products.
Razelle was very helpful with my query. In fact it was lovely to know how accommodating and helpful she was, and what a good company My House is to deal with. Sorry, I can't provide proof of purchase.
Follow-up · I ordered a couple of sets of towels and a perfumed diffuser to give as a gift. The box for the diffuser arrived damaged. I received a $10 voucher which I probably won't end up using,but I thought it was a nice gesture.
I needed to return a product and was apprehensive. It was a real surprise how simple the with process was. Maryda clearly explained the process and reacted very quickly to each step. I could not be happier the whole process, thank you Maryda.
Follow-up · The refund started with a email and next day phone call. I asked for a replacement product delivered four or five days later. Highlighted experiences by others with other retailers made me apprehensive. This return process was made simple by Mary.
Find out how MyHouse compares to other Home Decor Shops
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Positive reviews
I was able to call MyHouse and request a cancellation on an online order. Ryan P (Global Retail Brands) was able to do this for me and responded fast, so it is much appreciated!
Thank you to Ryan for his patience and understanding sorting out my account. I truely appreciate the support you gave me. I have received my order and I can finally access my account. Terrific service
Razelle was wonderful at helping me organise a replacement for my baking dish which unfortunately had a chip in it - she made the process very easy and stress free. This type of customer service entices the consumer to keep choosing MyHouse and their partners!
Negative reviews
Absolutely appalling experience. I was kept on hold for over 40 minutes, only for them to hang up on me. I was sent the wrong item and have since been completely ignored. I’m now left $644 out of pocket with no refund, no store credit, and no response from the company. To make matters worse, they now have both my money and the item, which I… Read more
kindly organised to be returned to them, yet I am still being completely ghosted.
Absolutely unacceptable customer service. It honestly feels like I’ve been scammed. Do not recommend unless you’re happy to risk losing your money and being completely ignored when something goes wrong.
I would strongly advise anyone considering ordering from them to be extremely cautious.
I have NOT had a good experience with MyHouse, they charged me $155 for a set of 6 bowls, but only sent me 1, without telling me that was going to happen, BUT when I called customer service, a very nice man , MARK, helped me and gave me, or said I was going to receive a refund in 3-5 business days. MARK was great, but not impressed with MyHouse.
These guys are criminals!! After purchasing items which were received damaged, Adam stated they would refund me which I have in writing. And since asking for my refund they have ignored me!! REFUND ME!!
Recent reviews
I ordered the mattress topper in the wrong size and Robert was amazing. Because I’d not opened the box, he considered a return. I was so grateful, and ordered the Super King. It arrived within 2 days and is absolutely fabulous!! It’s like sleeping on marshmallow! Robert explained every step and was exceptional. Fabulous product and customers service!! I can not recommend more highly !!
I had a really great experience with MyHouse, particularly with Mark when I had a small issue with my order. He replaced it super quick and with no further effort required from me. Would definitely order again. Love the Ecology brand.
Van was so helpful and fast with helping me with my issue . He deserves a 5 star review as customer service is a lost art and I appreciate dealing with someone so efficient and kind .. Thankyou Van
Find out how MyHouse compares to other Home Decor Shops
Know better, choose better.
I recently contacted MyHouse regarding two faulty king single sheet sets that both developed the same manufacturing fault. While I found the online chat system frustrating to use, as it frequently timed out and disconnected, I would like to specifically acknowledge the outstanding assistance provided by Razelle. Razelle was professional,… Read more
understanding, and prompt in addressing my concerns. She took the time to review my case thoroughly, arranged a replacement set, and ultimately provided a fair resolution when it became apparent that the issue affected both sets. Customer service can make all the difference when things go wrong, and Razelle's communication, empathy, and willingness to help turned a disappointing product experience into a positive customer service experience. Thank you, Razelle, for your patience, professionalism, and excellent support throughout the process. It was genuinely appreciated.
Unfortunately an item was missing out of my order. I spoke with Sheen who replied to me straight away and is sending me out a replacement item. Very happy with the service I received today, thank you!
My crockery set i received had one bowl broken. I sent a photo along with my receipt in an email to customer service. Van replied a week later saying that they had organised a replacement bowl to be sent out. Easy process, no issues, good customer service.
Mary provided exceptional customer service today. I had a gift card that I had accidentally forgotten about, so I spoke with the store staff, who kindly advised me to contact customer service. That's when I began communicating with Mary. From the very beginning, Mary was incredibly helpful, patient, and professional. She took the time to assist… Read more
me with my enquiry and continued to keep me updated throughout the day until the matter was successfully resolved. Her friendly attitude, excellent communication, and genuine willingness to help made what could have been a stressful situation a very positive experience.
Thank you, Mary, for your time, patience, and outstanding assistance. Your dedication to providing excellent customer service is truly appreciated. I would also like to thank MyHouse for employing such caring and supportive staff. I am extremely grateful for the assistance I received and couldn't be happier with the outcome.
@Razelle was outstanding—highly responsive and very efficient to deal with complaints. She resolved my issue thoroughly and to my full satisfaction. Thank you, Razelle; I truly appreciate all your efforts.
Recently I purchased a product that unfortunately wasn't quite the quality it should have been. However, in my correspondence with Van from customer service, the issue was rectified without delay and I was treated with respect and courtesy. I felt listened to and felt that the feedback was genuinely appreciated. Well done to Van from customer service for being a fantastic representative of My House.
I just want to say that I love the product I brought from my house, the service was great. I had an issue with registering my product & the company needed a list of requirements from me which Mark from the My House team provided very quickly & efficiently. A huge thank you to Mark and I will definitely be using and recommending My House again.
Great experience. Van was so helpful with following up about my order, even checking back in with me after he didn’t get my reply because my email didn’t send properly. Resolved my query in a timely and professional manner.
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