AI reviews summary
MyHouse receives high praise for its responsive and solution-oriented customer service team, which consistently resolves issues related to damaged goods, incorrect orders, and shipping errors. While there are recurring reports of products arriving damaged or with quality defects, the company’s proactive approach to replacements and refunds generally maintains high customer satisfaction. However, some dissatisfaction exists regarding in-store refund policies and technical website glitches.
Pros
Cons
Verdict
MyHouse is a reliable choice for homewares, backed by a standout customer service department that effectively mitigates delivery and product faults. While shoppers should be mindful of strict in-store return policies and the potential for fragile items to arrive damaged, the company's willingness to provide swift replacements makes it a low-risk option for online shopping.
Reviews with attachments
I was honestly surprised to find that this teapot doesn’t include an infuser, which means it’s only suitable for tea bags and not loose leaf tea. That was quite disappointing, especially because the teapot itself is beautiful and the size is perfect. That said, I really appreciate the excellent customer service I received from Robert A. He was… Read more
kind, understanding, and handled my feedback professionally. While I’m disappointed with the product design, I’m grateful for the outstanding customer support. Thank you, Robert A, for turning a frustrating experience into a positive one. I hope the supplier considers adding an infuser in the future because this teapot has so much potential.
Received the item in wrong colour in pink (ordered green face decor vase) and seemed a lot smaller than what it shows in the ad. I find the description of the item is not clear at all. Stated available in 2 sizes - small and large but it doesn’t say whether it is a small or large size when I actually order the product. Customer service Maryda… Read more
was lovely and helped me sort out the problem promptly. Love the quality and price of the bath towels. But won’t recommend the home decors.
This post follows up my post on Sunday, 15th March, “I confidently wait for the original order to be honoured and delivered shortly”. As expected, the parcel was collected on Wednesday, 19th March, complete as originally ordered and incredibly well wrapped. Many thanks to Mary Dasmariñas, an absolutely gem, of MyHouse Customer Support Team for her role in sorting the warehouse glitch. Colin (long retired science teacher)
I bought a Baccarat The Boiling Point Kettle last December and started using it a month ago, but the printed measurement markings are starting to wear off. Mary assisted me with this and solved the problem straightaway. Now, I will be waiting for my new replacement to be delivered. Thank you, Mary!
I recently bought a n airline crate for my dog but the water bowl arrived with a manufacturing fault. Robert sorted it for me & kept me in the loop as to when a replacement would be sent. I appreciate the prompt communication & help from him. So thank you again Robert.
Bought a king pillowcase last week at **MyHouse – East Gardens. Went back to exchange it and found out they don’t do refunds — only store credit or forcing you to take something you don’t need. Be careful shopping here, or better yet don’t bother. Plenty of other stores will actually give your money back. Also, they didn’t return my receipt
Bought a Neale Whitaker cushion and within a few weeks, the seam was coming apart (I noticed other's here have had the same issue, hopefully it does not happen again). I chatted with Robert who organised a new pillow to be sent out. Great service from Robert. So very helpful. He honestly could not do enough. Thank you so much!
Latest follow-ups
I needed to return a product and was apprehensive. It was a real surprise how simple the with process was. Maryda clearly explained the process and reacted very quickly to each step. I could not be happier the whole process, thank you Maryda.
Follow-up · The refund started with a email and next day phone call. I asked for a replacement product delivered four or five days later. Highlighted experiences by others with other retailers made me apprehensive. This return process was made simple by Mary.
I requested a replacement on a very recent purchase as the pillowcase obviously was of faulty workmanship. Otherwise my bedspread itself was perfect. Mark has responded and is sending me replacement pillowcases (which is what I requested as a resolution). Good work and thank you Mark.
Follow-up · The bedspread is as described- great price -on special! Washes and dries easily. Love the cotton feel and nice weight for summer.
I ordered 1 bath mat and 2 bath runners. Bath mat arrived but no runners. Said it was on order but no response as to where or when I would get it l. They offered a refund but won't explain what happened and won't return a response to my email. I… Read more
want a refund, but can't raise a response. I am stopping the credit card transaction and listing as a disputed item. Why take the money from my account My House when you have no stock. Don't trust this company. Not worth dealing with. Such a waste of time. They don't have checks and balances in place.
Follow-up · Not a good experience at all. No delivery tracking and did not update. Customer service was not good from the start. I returned the bath mat for a refund. It took ages. I won't be buying from my house again. No explanation as to why I did not receive the Runner in the 1st place.
Positive reviews
I am very happy with the bedspread I purchased and even though the pillowcases I received were the wrong size, Razelle promptly arranged an E-voucher so I could order another size. I’m very happy with the products and customer service.
Unfortunately an item was missing out of my order. I spoke with Sheen who replied to me straight away and is sending me out a replacement item. Very happy with the service I received today, thank you!
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Razelle was very helpful with my query. In fact it was lovely to know how accommodating and helpful she was, and what a good company My House is to deal with. Sorry, I can't provide proof of purchase.
Negative reviews
These guys are criminals!! After purchasing items which were received damaged, Adam stated they would refund me which I have in writing. And since asking for my refund they have ignored me!! REFUND ME!!
I bought a hooded towel for my 13 year old grandson for Christmas at “My house” Miranda. He didn’t like the colour so I took it back for a refund. The lady said they have a non refund policy and a store credit would be issued. I was never told that at the time of purchase. I mentioned that a store credit is not useful for my young grandson as… Read more
he wouldn’t buy “sheets or towels.” Anyway, I feel that it’s their responsibility to tell customers at the time of purchase that the store has a No Refund Policy. I’m very upset as I wasted $60. I will never return to that store ever again. Thanks for nothing!
The website doesn’t seem to be optimised for mobile devices. Also I signed up and never got my $20 voucher so a bit disappointed. You also can’t use multiple gift cards on the site so I have break up my order. However, the support I got from Vanilyn was brilliant. She quickly identified the issue and sent me a resolution. Overall I think the… Read more
website needs some work for all the reasons listed above. I will put up another review once my order arrives.
Recent reviews
Razelle was wonderful at helping me organise a replacement for my baking dish which unfortunately had a chip in it - she made the process very easy and stress free. This type of customer service entices the consumer to keep choosing MyHouse and their partners!
I have NOT had a good experience with MyHouse, they charged me $155 for a set of 6 bowls, but only sent me 1, without telling me that was going to happen, BUT when I called customer service, a very nice man , MARK, helped me and gave me, or said I was going to receive a refund in 3-5 business days. MARK was great, but not impressed with MyHouse.
I recently contacted MyHouse regarding two faulty king single sheet sets that both developed the same manufacturing fault. While I found the online chat system frustrating to use, as it frequently timed out and disconnected, I would like to specifically acknowledge the outstanding assistance provided by Razelle. Razelle was professional,… Read more
understanding, and prompt in addressing my concerns. She took the time to review my case thoroughly, arranged a replacement set, and ultimately provided a fair resolution when it became apparent that the issue affected both sets. Customer service can make all the difference when things go wrong, and Razelle's communication, empathy, and willingness to help turned a disappointing product experience into a positive customer service experience. Thank you, Razelle, for your patience, professionalism, and excellent support throughout the process. It was genuinely appreciated.
My crockery set i received had one bowl broken. I sent a photo along with my receipt in an email to customer service. Van replied a week later saying that they had organised a replacement bowl to be sent out. Easy process, no issues, good customer service.
Mary provided exceptional customer service today. I had a gift card that I had accidentally forgotten about, so I spoke with the store staff, who kindly advised me to contact customer service. That's when I began communicating with Mary. From the very beginning, Mary was incredibly helpful, patient, and professional. She took the time to assist… Read more
me with my enquiry and continued to keep me updated throughout the day until the matter was successfully resolved. Her friendly attitude, excellent communication, and genuine willingness to help made what could have been a stressful situation a very positive experience.
Thank you, Mary, for your time, patience, and outstanding assistance. Your dedication to providing excellent customer service is truly appreciated. I would also like to thank MyHouse for employing such caring and supportive staff. I am extremely grateful for the assistance I received and couldn't be happier with the outcome.
Find out how MyHouse compares to other Home Decor Shops
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@Razelle was outstanding—highly responsive and very efficient to deal with complaints. She resolved my issue thoroughly and to my full satisfaction. Thank you, Razelle; I truly appreciate all your efforts.
Recently I purchased a product that unfortunately wasn't quite the quality it should have been. However, in my correspondence with Van from customer service, the issue was rectified without delay and I was treated with respect and courtesy. I felt listened to and felt that the feedback was genuinely appreciated. Well done to Van from customer service for being a fantastic representative of My House.
I just want to say that I love the product I brought from my house, the service was great. I had an issue with registering my product & the company needed a list of requirements from me which Mark from the My House team provided very quickly & efficiently. A huge thank you to Mark and I will definitely be using and recommending My House again.
Great experience. Van was so helpful with following up about my order, even checking back in with me after he didn’t get my reply because my email didn’t send properly. Resolved my query in a timely and professional manner.
I had issues with a product I purchased online and contacted My House. I received a response within a couple of days from Robert and he handled the issue promptly and efficiently by sending out a replacement. I was very happy with how smooth the process was.
Purchased a mattress topper and hot water bottle for my 90 year old mum and she is over the moon with both! Sleeping better than she has in months now thanks to these excellent products, and when I had a question about my delivery, Robert could not have been more helpful! His customer service skills are second to none, so impressed I will definitely purchase from My House again and will recommend them to all family and friends
Ordered 3× super queen fitted sheet sets without tealisinf till they were delivered. Contacted Myhouse via Email., to see if could exchange for 3× super queen sheet sets & pay difference. Unfortunately had to return & re-odrder. Spoke to Maryda who was very helpful in providing a return link for return for refund. And was very helpful with letting… Read more · 1
me know that my refund in the end was coming in 5-7 days. Reodered the super queen Graphite sheet sets. And recieved a $20 voucher which was quite helpful after paying $14.95 for the return of the ones by mystake. I loved purchased myhouse sheets as such good quality & last so long! Sad they no longer have stores in canberra. As use to purchase that way previously. Thank you Maryda for your help regarding my purchases & the return! Tina ☺️
Sheen has provided me with excellent customer service and has helped me solve a problem that I encountered with my gift card. She has been very generous throughout the process and really understanding!
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