AI reviews summary
Pros
Cons
Verdict
Overall sentiment for The Luxuriate is largely positive, with consumers praising the exquisite craftsmanship, unique aesthetic of the natural stone vessels, and sophisticated fragrances. While a subset of reviews highlights frustrations regarding delivery delays and subscription terms, many find the overall luxury experience to be well worth the investment.
I had an issue with my shipment, but Aimee provided exceptional and responsive customer service. She was proactive and incredibly helpful, promptly replacing the Biscotteria pack, which had arrived completely broken in my initial shipment. I can’t wait to receive the replacement! I have already received the Ember Onyx and Blackwood Marble candles, and I absolutely love them. Thank you, Aimee, for your wonderful assistance! Show details
Very disappointed with my experience I am extremely disappointed with the way my recent orders have been handled and, in particular, the lack of communication from customer service. I placed two orders on 13/08/26. One order was delivered, but items that were supposed to be included were missing. The second order was never delivered, despite the… Read more
payment of $89.00 being taken.
I emailed customer service with a full breakdown of the orders, payments and missing items, providing all the relevant information needed to resolve the issue. Unfortunately, despite following up, I have received no response.
I understand that mistakes can happen with orders, but what is particularly disappointing is being left without a response after paying for products that have not been received.
I had hoped this could be resolved quickly and professionally, but the lack of communication has been extremely frustrating. I am now considering taking the matter up with my bank to dispute the charges.
I would strongly encourage the company to improve its customer service and communication, particularly when customers are trying to resolve genuine issues with orders and payments.
I’m so obsessed with this company! I have ordered three times already and i plan on continuing to. I have ordered their candies (which have a very effective scent throw without being too cloying or overwhelming) as well as their new line of housewares. The shipping can take a bit since I’m in the US but trust me. It is well worth the wait! Also, their customer support is super friendly and attentive.
Reviews with attachments
Stunning vessel and the Rose scent is so beautiful it can be smelt in my whole living/kitchen space. Keen to purchase another soon and look forward to the next scent!
The Luxuriate is such a good name for this product! These are luxury candles/ containers. No two pieces are the same and the way the light from the candle glows through the stone is beautiful. The burn process uses all the wax too, with many gorgeous fragrances to choose from. Burning Summer House fragrance right now Customer service is professional and prompt. Thankyou, I appreciate getting value for money. Show reply
I can’t recommend these candles enough! I have the onyx candle holders in multiple colours and the subscription for regular refills means I never run out of my favourite scents. I opt more towards fresh and floral scents, which the Luxuriate has so many options, but they have a scent to suit anyone. I believe they’re triple scented - the rooms I… Read more
have them in are filled with such an incredible aroma and leaves the atmosphere feeling warm and relaxing.
I received my candle today and am thoroughly impressed. The quality is exceptional, and its beauty exceeds my expectations. It is so exquisite, that I have already ordered another one. I regard this as a piece of art that I will treasure for many years to come. The customer service was top notch.
My green onyx candle holder arrived and it is absolutely beautiful!! With natural stone I understand you don’t quite know what you’ll get, so I’m absolutely thrilled with the stunning veins and colour! It is such beautiful quality and certainly luxurious, something I’ll treasure forever. The scent Jardin is beautiful, with hints of cut flowers and… Read more
pine, we felt we felt like it was Christmas. My contact with the support team, specifically Aimee when checking on my order was extremely prompt, friendly and helpful. She was a credit to the team. Thanks again, look forward to many years admiring my gorgeous candle holder.
The Luxuriate's products are otherworldly-beautiful. They are substantial and of the highest quality. I cannot recommend enough. Customer service is also very helpful and responsive. Opening each shipment is like being a kid on Christmas morning. And a wonderful community of collectors, too. A wonderful experience. Show details
Extremely disappointing experience After waiting weeks for our Green Onyx candle holder, it finally arrived completely smashed. For such a heavy, fragile and expensive item, it was astonishingly wrapped in paper with no bubble wrap or substantial protection. Customer support has also been poor, which only adds to the frustration after such a… Read more
long wait.
For a company marketing itself as luxury, the packaging, delivery experience and customer service have been anything but. I’d think twice before ordering.
I absolutely love my Eden vessel and candle.It took awhile to get but definelty worth the wait.Thank you so much! Show details
The candle scents are nice and the candle glass is beautiful, but I didn’t find the products noticeably better than other candle brands on the market. I was surprised to learn that the discounted starter pack required multiple refill purchases before the subscription could be cancelled. While this may be outlined in the terms, it wasn’t as clear… Read more
as I would have liked. I also found the website a little difficult to navigate when trying to manage my subscription. You can’t cancelled until 3 new refills are shipped.
Shipping took longer than expected, which added to the frustration. Overall, an average experience with some positives, but lost if room for improvement!
Thank you for your feedback. We’re really glad to… Read more
Find out how The Luxuriate compares to other Home Decor Shops
Know better, choose better.
Absolutely love my candle holders and the fragrances. I have 2 stone holders and the subscription for candle refills. Also love to shop during sales so I can stock up. The photos and videos truly do not capture the depth and gorgeous colors of the stone. About to order another holder, the discovery scents are awesome to help with deciding but the descriptions of each scent are very accurate. Show details · 1
I bought the natural Onyx candle holder at least three years ago and have kept my subscription of refills ever since. As an Interior Designer it’s nice being able to change the mood with smells but keep the look of the candle consistent. Everyone always asks where I got my candle from and I’m happy to tell them! Show details · 1
Excellent customer service supporting a beautiful product. This is my new addiction & I’m here for it
I’m obsessed. I absolutely love my Luxuriate candle holder. I can’t stop looking at it and touching it, Thank you for making our home smell amazing too
I loved my white stone holder so much I had to get my hands on the amber stone holder. It’s beautiful and well worth the investment. You do need to be patient though for arrival. Show reply
I’m obsessed with this work of art candle holder and equally with the fragrance of the candles. Lighting this is one of my favorite daily luxury rituals. Show reply
Latest follow-ups
- +1
I originally gave these guys 5 stars and purchased quite a few. Then they had the seconds sale and the images showed small chips or unusual colours. I purchased a few for presents. When they came they were not small chips. Large chunks had broken… Read more
off and had been glued back on which clearly showed large cracks covered over with a lacquer. I argued with the owner about this. It doesn’t represent what the images showed on their socials and it was really disappointing. I would have kept buying from these guys but won’t purchase anything again. I think I had purchased 6 full price items before this. Check out my images and their advertising.
Follow-up · I dont think the response is adequate. These were ordered as Christmas gifts. The images provided by the company were of small blemishes or patches. The reality were solid broken off chunks glued back into one piece. It was embarrassing to give these out as gifts. Just market them realistically, not the best of a bad batch that leads to disappointment.
We’re really sorry to hear you were disappointed… Read more
Worst customer service? was going to buy presents from them in November. Had a bunch of items in my cart was about to check out and then didn’t. Fast forward to February 2026 they said that I had signed up for a subscription and refused to give me… Read more
back my money. They are thieves and have the worst customer service ever purchase at your own risk. I never authorize any transaction by the way.
Follow-up · Still awful, never returned my money. I have been in contact, but they insist that I am at fault; I never pressed any agree button or purchase button. I had subscribed to the item, a candle, but never committed to it, just placed it in my cart. Worst customer experience and worst communication with them ever.
Amy, we understand you are frustrated and we want… Read more
I want to buy 50 of these and give them as gifts to my friends. They are so very beautiful! This is such a delightful, uplifting fresh scent. Love. Love. Love yhis scent! It fills the house yet is not overwhelming. Beautiful, rich vanilla cake scent.
Follow-up · The scent fills our first floor, it’s subtle but present. It burns forever and it is a clean, even burn.
Find out how The Luxuriate compares to other Home Decor Shops
Know better, choose better.
Positive reviews
Absolutely beautiful holders and the service is impeccable - I currently have 4 holders , it’s hard to stop buying them and the Jardin scent reminds me of Christmas- it’s beautiful Show reply
The candles are beautiful and scents are amazing, highly scented and beautiful. The Culte scent was so good I ordered a second for the other side of my house. Customer service with Aimee has been fantastic - I accidently dropped and smashed my lid and the team have offered to send me a replacement free of charge. Thank you for your beautiful products and amazing customer service. Show details
I genuinely cannot say enough about my experience with The Luxuriate. The stones that they are sourcing for their candle holders are phenomenally beautiful. Each piece is expertly crafted to a supremely smooth finish, and every one is extraordinary and unique. But nothing can compare to the nighttime glow. Otherworldly. I have tried many of… Read more
their scented candle refills. Just when I think one is my favorite, I smell another and love it too. I cannot wait to give many as gifts this Christmas. But for me, where The Luxuriate has really shined is their exemplary customer service. They have promptly and kindly answered every inquiry and question, and have gone far and beyond for me. I am so glad for the day that I stumbled upon The Luxuriate. Loyal customer for life!
Negative reviews
Very poor and appalling service and shipping time. My order was dispatched 3 weeks after the expected shipment date and the store made no effort to respond to my queries or reached out to let me know that my order was delayed. Would not recommend!
We’re very sorry to hear about your experience and… Read more
The holders are beautiful, but the candles cannot be smelt in a room. I thought it was just my first scent but have tried others and they are the same. You end up locked into a subscription with a new candle sent out every 3 months. I have just tried to log on to cancel to see that you are locked in for 3 refills AFTER your initial order or you have to pay a fee to cancel. Show details
We’re sorry to hear the fragrances haven’t been… Read more
The candles vases are beautiful but the system this shop has is absolutely horrible. Once your accepted their model of sale is a nightmare to get out of it and you are trap for long time.
Recent reviews
Honestly this company is a joke. I ordered over 2 months ago. Have sent several emails asking for an update for the item that was meant to be dispatched over 6 weeks ago but has still not been sent! I asked for my order to be cancelled which they "confirmed" however no refund was issued. Currently awaiting a charge back. Avoid at all cost!!!
Hi Mel, we’re very sorry for the delay and… Read more
The candles are great , the poor customer service is terrible , the admin team take no responsibility for their mistakes and are horrible to deal with . Many mistakes from incorrect spelling and address then they say it was my mistake . Terrible service . Product good Show details
Hi Mathew, we incorrectly spelt your name with… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi James, we’re very sorry your holder arrived… Read more (+1 reply)