161 reviews
Very impressed with the care and efficient service to attend my vehicle late at night with battery issue. Polite and careful attention to check battery charged and testing in good condition. Thank you :) Show reply
Outstanding Insurance! In our case, National Roadside Assist was a separate component of a 3rd party extended warranty car maintenance policy now on its last year of 5. National Roadside Assist provided coverage for nearly 3 weeks of car hire while car repairs were completed. The care hire claim through National Roadside Assist was professionally… Read more
handled from the first point of contact and was directly paid to my bank account within a half hour of submitting final documentation from Hertz. Thank you Fabian!
I have a Disabled sticker, I was told at first it would be an hour and when I remembered to let them know I had a sticker, they were there before the hour. Very friendly young man. Show reply
Follow-up · The spare tyre was put on very fast. An I ordered a new tyre that afternoon
Reviews with attachments
Forgot to get the man’s name, he was really quick getting here. I think I waited for just under 35 minutes for him to arrive. He was very quick to rectify the problem which was a dead battery. Replaced with a new one in a matter of minutes at a reasonable price. Couldn’t be more satisfied! Show reply
Unexpected experience – I had a puncture on a car I'd had only 2 weeks. I was able to talk to a helpful lady on the phone who organised help. She rang me a few times to check I was ok and let me know to wait and hour for help. A young woman arrived in a battery van and changed my tyre quickly and efficiently, I was very impressed! Show details · 1
Very handy to have – Car engine warning light came on. I rang national road side assist and they organised a tilt tray to pick up car and deliver to dealership for repair. Staff were very helpful and explained what l had to do and what they would do. Show reply
Latest follow-ups
Efficient. On time. Good communication. Helpful and personable. Very professional. Show 2 replies
Follow-up · To answer questions I’ve been requested to answer…. • the issue was a flat battery • the price of the new battery was comparable to other places • I don’t remember how long they took, but I do remember that it was a lot quicker than the eta I had been given.
Positive reviews
Making the call-out was as simple as pressing a button on an app. They came within an hour and fixed me up with a replacement battery on the spot. Very quick and painless. Show reply
I was unable to start my car at home and contacted National Road Assist. Someone came within 30 mins and was back on the road in no time. Keep up the good work it is greatly appreciated. Show reply
Arrived within a reasonable time customer services was very good Show reply
Negative reviews
[Content Removed] staff left me hanging – Very rude when asked for help and stopped answering the phone. [Name Removed] is the most [Content Removed] person I have ever come across. While I was begging for help and wanted to stay safe, he rather got very angry. I would never recommend their service.
Did not send anyone to diagnose the problem - just booked a tow truck. Then I had to pay for another one – I had the misfortune to have to call this service after five years of paying for it. The issue being, there was no roadside assist for me - no one came out to diagnose the problem - they just booked a tow truck. And only for the next day, as I called in the afternoon. It was towed to my mechanic, but because it turned out to be an issue for an… Read more
auto electrician, I had to pay for it to be towed again, because they only pay for one tow. If they'd sent someone, or simply asked me to pop the hood and send a photo, this extra cost and delay could have been avoided. I don't need a call centre for a tow truck company - I need roadside assistance, and that's what I thought I was paying for - since the company is called 'National Roadside Assistance.'
Hi Jan, Thanks for your honest review… Read more (+1 reply)
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Terrible Service – Request roadside assistance to change my flat tyre. I was told wait time is up to 2 hrs. Happy to wait as my car is at home and I have my mates car to do some errands. 2 hour later received a call from person attending the site that he will be there in some time. 4 hours of wait no one showed up. Upon calling I was told job was marked as complete.… Read more
That’s Terrible service. Ask them to book again and it’s been more than one hour again I am waiting still
Hi Sohail Apologies again for the… Read more
Recent reviews
Excellent reponse time and service. Got my car up and running in no time. Highly recommended. Show reply
the guy was great quick and gave 5 star service Show reply
Quickly fixed by on road mechanic and car was back on road Show reply
The person I spoke to on the phone was polite and professional and actioned my request immediately. I was told that roadside assistance would be arriving in 60-90 minutes, and they arrived in 10, identified the issue immediately, fixed it with no hesitation and left me with a fully functional care again. This is the best experience I have ever had with a roadside assistance claim. I will be renewing my membership when it comes due. Show reply
I had a flat battery and they arrived really quickly—super friendly and helpful too! Got me back on the road in no time. Great service and very reliable. Show reply
Fast help provided. Job completed efficiently. Would recommend to anyone. Show reply
Quick and efficient service friendly staff. Restarted car and provided freely advice Show 2 replies
Quick and great service – Requested service for checking car battery as it was drained out due to not getting used for long period, got the quick response from Nation roadside Assist and got the car battery replaced quickly (within 60 mins from 1st call) Show reply
Find out how National Roadside Assist compares to other Roadside Assistance Providers
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Amazing Service – I was advised 60-90 minutes wait time. Assistance arrived within 45 minutes, replaced a flatbattery - excellent service carried out extremely professionally. Show reply
Quick and print had me back on the road in 40 minutes Show reply
It is so quick and efficient, the advice is useful Show reply
Very professional, friendly and called when said he was going to call. Very satisfied with the service i got provided. Show reply
Got the Service in a Timely Fashion. Thank You !! – I phone up and got instantly connected. They were really helpful and organised for someone to come out. told me anything from an hour - 90 mins. They attended in less than twenty mins. They helped me out really quick and I was on my way. Show reply
Wonderful customer service – Hi ,I would like to thank Tracey who helped me when I needed it,she was wonderful, very caring when I was stressed about my car,she rang me back to see if I got a tow truck to take my car to the dealership, what great customer service, don't get that often these days ,she deserves credit for the help she gave me,Donna Show reply
5 STAR – FAST AND QUICK RESPONSE FROM THE TEAM, WAS REALLY HELPFUL Show reply
Amazing: fast, friendly and reliable (very grateful) – I was locked out of my vehicle by an electronic key fob (shouldn’t/couldn’t happen but did) leaving my home, house keys and handbag locked in the car! I was I desperate need! Show reply
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Hi Ricky. We are very sorry to hear… Read more