NRMA Roadside Assistance

9 years and first time asking for help. Called, left my details, yet there was a technical issue. 1st attempt fail. Went onto the app, could not process my request. 2nd attempt fail. Third attempt I got through. Robin, the amazing NRMA man saved me from a stressful situation & got me back on the road. I wasn't at home, I wasn't even anywhere near… Read more

it. I'm just glad it was in the daytime & wasn't worried about my safety. NRMA always had a good name. I will find another service. Your automated system is a fail from me & when I can't rely on a service that put more stress on what was already a stressful situation, then that is a fail.

Service I received from NRMA was first class. Spoke with operator when car was smoking. She quickly arranged for a roadside technician (Sam) to attend. Sam arrived quite quickly (less than 20 minutes). He was polite, professional and knowledgeable. He quickly identified problem and provided resolution options. After determining tow was necessary… Read more

he arranged. About 90 minutes later tow truck arrived. Operator was very good. It is very reassuring to deal with a company as reputable as NRMA in an emergency.

I was 20 kms from home stopped for a snack and a stretch got back in car to drive home, car would not start. AHHH! NRMA, Anthony, diagnosed issue, fixed and started my car! LOVELY, Relief! THANK YOU!

It was a cold, very wet day when I discovered my Hilux would not turn over; fortunately the vehicle was in the garage at home, front to the wall, so it just had to be rolled back slightly to be looked at under the bonnet. The problem was quickly… Read more

addressed (flat battery)and vehicle was started using a special piece of equipment, and the vehicle was then left running for (maybe) 10 minutes while technician advised me that he did not carry a suitable battery BUT that I could get one fairly close by. His meter apparently showed only average charge being generated from alternator, so he advised me to have that checked out by an auto electrician ASAP. Through the entire process, the technician was cheery and helpful and I very much appreciated his attitude and professionalism, especially given the absolutely lousy weather conditions I had called him out into. As per his advice and immediately he left, I drove the vehicle to the Battery World store a few k's away and a new battery fitted within 15 minutes. All's well that ended well.

Having an ev, I was concerned when it failed to proceed, patrol man was all over the technology and identified the problem with the 12v battery and I was soon on the way.

Went out to the garage to go and get petrol and the car wouldn't start. Major electrical problem or something like that. I tried to jump start my car with the battery pack but didn't work. Had to call NRMA. Was told it would be an hour but the technician turned up within 20 minutes. Came into the garage and tested the battery...completely flat.… Read more

Did some tests, suggested that I recharge the battery overnight, gave me a jump start with his huge battery jump starter and suggested that I leave it running for 30 minutes then go and get petrol and it will be alright by then. Make sure I put it on charge overnight. Went and got petrol, turned it off at the bowser, restarted no problems after fueling and then charged it overnight. Battery was fully charged this morning. Bloke was a genius and very easy to deal with. He suggested that I lock my car at night to stop the battery from draining. I had heard that just recently so that is now a deffinate thing to do every time we park the cars in the garage.

Two weeks prior the NRMA has provided me with a new battery for my car but after a very long trip to the airport and back the battey was flat when I got home and turned off the ignition. The NRMA came promptly and recharged the battery and the technician advised that the problem was probably due to the engine automatically stopping and starting at… Read more

traffic lights to save fuel, a process that calls upon the battery each time. He advised me to turn off this feature each time I drive, reassuring me that if this is not the solution the NRMA will come out and get me started again. This seems like a good plan to me and I was very satisified with the information provided and the overall friendliness and professionalism of the technician. He provided the same high standard of care that I have come to expect from the NRMA whenever I call upon them. For me, being an NRMA Roadside member is great value both for the level of service and reassurance it provides, but also for the fuel discounts that keep an extra dollar or two in my pocket each time I'm at the pump.

⭐️⭐️⭐️⭐️⭐️ I wish to convey my profound appreciation to NRMA Roadside Assistance for delivering a level of service that exemplifies the very highest standards of professionalism, integrity, and customer care. From the initial point of contact through to the successful resolution of my situation, every interaction was characterised by exceptional… Read more ·  1

courtesy, competence, and genuine concern for my wellbeing. The reassurance provided during a potentially stressful circumstance instilled an immediate sense of confidence, security, and peace of mind.

What distinguished this experience was the unwavering honesty, transparency, and ethical conduct demonstrated throughout. The staff member’s professionalism, attention to detail, and commitment to service excellence were truly exemplary. In an era where outstanding customer service is increasingly rare, NRMA continues to set a benchmark for reliability, trustworthiness, and operational excellence. I commend the organisation and its dedicated personnel for their steadfast commitment to supporting members with dignity, respect, and the highest level of care. This was, without question, a first-class experience that exceeded all expectations.

The serviceman who assisted arrived promptly. He was very knowledgeable and also respectful. He identified an issue noone had noticed previously and fixed it. He took the time to explain the issue and to do tests I could tell my mechanic about. This was fantastic. I have only ever had good experiences with NRMA.

Battery went flat in my car. Phoned NRMA and would have preferred to speak to a human. Felt like I was being herded to other online and app options and whole call logging process was too long and too complicated. The resolution of my issue was brilliant. The patrolman, Aaron was quick and very knowledgeable and super friendly. He had my issue… Read more

sorted in minutes. Couldn't have been more satisfied with Aaron's efforts. Sort out the call logging and stop trying to force people to the app or the website to log their call.

I was stuck down Kiama, felt helpless and stressed. Thank you to the mechanic that came out to me so quickly, got me up and running again, so I could return home safely. He was caring, full of information and very professional. Thank you for your help.

NRMA is extremely friendly and they can find the problem of you vehicle really fast, the texts that they send you about there ETA it’s great as the map of how far they are from you. I am extremely happy with NRMA, I highly recommend calling them.

The NRMA attendee who helped me was friendly, informative and when it was determined I needed a new battery, was happy to go collect the correct model and come back to install it securely for me.