Best Roadside Assistance Providers

Needed the starter battery in my Merc replaced. Quotes ranged up to $1700 and several companies (incl the NRMA) would not take the job on due to… Read more

their system saying it was complex and too hard. Batteries on the Go quoted $800 but got a guy here within the hour. When Kris saw the job he said it would be much cheaper due to the battery location and charged me $555 for the factory equivalent battery including resetting battery faults via the OBD. He called on approach, arrived when he said he would, fixed the job quickly, took care of my car and was well mannered and competent. Couldn’t possibly fault him or the service. I could buy two batteries for the same price.

My advice: stay away from NRMA. I was a loyal NRMA customer for 16 years, with multiple policies under the NRMA brand, including home and car… Read more

insurance. Unfortunately, this experience has completely destroyed my trust in NRMA as a brand.

Following a flat-battery callout, an NRMA/AMS technician replaced the battery in my vehicle. Immediately afterwards, my vehicle’s onboard Condition Based Servicing (CBS) and digital service history records were no longer available. My vehicle’s service centre subsequently advised me that the records should have been restored as part of the battery replacement process and that manually restoring them would cost hundreds of dollars.

What has been far more concerning than the original problem is NRMA’s response. I raised the matter with their case managers and escalated it directly to their senior management team. Despite being fully aware of what had happened, they refused to take any accountability or meaningfully assist with resolving the issue.

This is what has fundamentally changed my view of NRMA. How can you trust an insurance and roadside assistance brand when, after 16 years of loyalty and multiple policies, its case managers and senior management team simply refuse to take responsibility when you raise a legitimate issue?

It feels like NRMA is happy to take your premiums and maintain the relationship while everything is going smoothly, but when you actually need them to stand behind a service provided under their brand, they are unwilling to help.

I would have expected NRMA to investigate the circumstances, establish what went wrong and work towards a reasonable resolution. Instead, I have been left to deal with the consequences and potentially pay hundreds of dollars to have the issue rectified myself.

The most disappointing part is the complete lack of accountability and the impression that, despite being a long-term customer, my legitimate concern simply does not matter to them.

My experience has left me with no confidence in NRMA, and I would urge anyone considering taking out insurance or roadside assistance with them to think very carefully about how the organisation may respond when something actually goes wrong.

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

I recently used 24/7 Roadservices Australia through my Integrity Roadside Assistance policy and was very happy with the service. The operator was… Read more

polite and efficient on the phone, gave a clear ETA, and kept me updated until help arrived.

The technician arrived within the quoted time, was professional, and got my vehicle sorted quickly with no hassle. The whole experience felt smooth and stress-free, which is exactly what you want in a roadside emergency.

I’m also pleased they offer a complimentary 1‑month policy extension for leaving feedback – a nice touch that shows they value customer input. I’d definitely recommend 24/7 Roadservices Australia to anyone needing reliable roadside support.

This company charged me $2000 per year than tried to charge me $6500 per year for my GTS. I have left this company and have insurance for $2000 per year. They are greedy dogs. I don't recommend this company.

I wonder how this company gets as many stars as it does. Maybe it’s because of how cheap the insurance is. But what’s the point of having cheap… Read more

insurance when you actually have to make a claim and they are unwillingly to payout or make you jump through hoops in already a stress full time. IMHO, there are insurance companies out there that charge slightly more, use them instead of budget direct or place your money in the bin.

I took out a new comprehensive car insurance policy with Belinda today. She was such a credit to this company... extremely knowledgeable with a great… Read more

sense of humour. Her quote, (roadside assistance was included at no extra cost), was great value compared to my previous premium history with a well known competitor, where roadside assistance was extra. I am very happy to recommend True cover.

Very impressed with the care and efficient service to attend my vehicle late at night with battery issue. Polite and careful attention to check battery charged and testing in good condition. Thank you :)

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

The sales person was excellent. I liked how he kept everything down to business.

Have had membership for a number of years now for my Suzuki DRZ400S, had the cover for peace of mind. After a cold night parked in the city and the… Read more

battery gave up when I tried to start it, I attempted a roll-start and that failed too. It was 2am, I wasn't sure if any one would answer the phone as it was in the middle of the night and I never had to call up for the bike before. I called Recover My Ride and the friendly staff answered right away! They organised a tow truck within the hour and updated me with the ETA. The Tow-Truck driver was very friendly and experienced, had the bike loaded securely and on the way home quickly. I am very happy with the service, the care taken and helpfulness when I called them. It was a sorry situation before I called, turned it into a trouble-free outcome and made me very happy! I can now recommend Recover My Ride very highly and it is well worth having for your bike for peace of mind. Thank you Nicole and to the Towing and RMR staff!

Don't bother. Waited 2.5 hours still not on site. Would have found my own solution if I knew it would take this long. Was told 45 minutes roughly....

What a wonderful helpful service this is!! Today i had to travel from Cairns past Mareeba & had an issue with the car. The bloke from Mareeba RACQ is… Read more

a legend. Was prompt, & fixed the problem so well we were able to drive back to Cairns. Absolutely love this bloke his attitude knowledge & top cracker service made us feel safe & very satisfied after feeling helpless & distressed... Thank you Mareeba Roadside Assist

Terrible experience with ADICA Insurance (Toyota Insurance). From what felt like intimidation during the claims process to delays and inconsistent… Read more

communication, the whole experience was extremely frustrating. I had to lodge a complaint to have an issue properly reviewed, and even after receiving a response, I was left chasing further answers regarding related repairs. Customer service was disappointing, and I did not feel supported throughout the claim. Based on my experience, I would strongly recommend looking elsewhere for insurance coverage. One star is more than generous. Beware

Last Saturday night at about 6.30pm I discovered I had a flat battery. I called MCAA and was answered promptly. I hadn't updated my change of… Read more

vehicle but that was sorted quickly with no fuss and my call out was booked. The service vehicle arrived well before the promised time and my battery issue was sorted quickly and pleasantly. It was my first call out and I received great service throughout. I have been a customer with two or three vehicles covered for over 3 years and I can't speak highly enough about this business and the excellent service provided by Nicole and her team. Its great value and the service is personal. I would recommend it over other similar services any day.

Very good staff. Friendly staff, explaining for me understanding, thanks for you help

Great fast service and they never let you down. These guys are a pleasure to deal with and very reliable

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

I am more than happy with happy with RACV Roadside assistance - from the 1st call to Lisa, to the timely arrival of Tim to the follow up call from Julie - 100% delighted - not forgetting the text messages and the tracking information

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

Classic you believe you are covered, when an unfortunate car accident happens, they are not there when you need them the most. The person who… Read more

initially picked up the phone is good, once it goes to the claims team, they are horrible. They tell me the claim might not be accepted, they ignore email messages, simply because they cannot identify the driver. Their inability to find or talk to the third party who is liable for crash somehow becomes my problem.

Rude and relatively incompetent staff on the phone, when asked a simple question where they are guilty they avoid. I have already made complaints through their complaints process, a supervisor responded, I asked him to look at the recordings to see the issue, with poor customer service and not responding any emails. He claimed he was happy with it, I know he didn't even check.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

I selected all options on platinum and paid. They sent the policy, it did not include roadside assist. I called them and they said they would add it for additional cost. It feels like a bait and switch.

They increased CTP 36% during 25-26 last year 550 thus year 750 aud

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

After smashing into the rear of a car insured by Coles who merged into my lane and suddenly stopped, he told Coles he had not changed lanes and I had… Read more

just run into him.

Coles listened to my story and agreed it was not my fault, despite his believable story.

Coles completely paid for all damages to my car. (My car had no insurance at all)

All I can say is Coles acted with integrity making a morally decent decision. They could have denied liability and no-one would have thought it unfair.

They were always polite and respectful on the phone, advising me of the process to appeal their decision if I did not agree.

If you want insurance from a company that has morals and the phone calls are polite and easy to understand......... and they allowed me to use my own repairer.

It does not get any better than that. They catered for my every need and could not have done anything more.

Long wait for tow track. Was advised it will take up to 90 minutes but it was over 2 hours. To make it worse, the operator had an attitude - told me it’s a large country and then hang up on me. Great service NOT.

I came here especially to report an instance of disgraceful service by Nationwide. I was on board with a driver as part of NRMA assistance. I was on… Read more

the phone with NRMA while I was with the driver. NRMA spoke with the driver directly to negotiate converting my tow to safely to my one tow per incident. After everything was agreed, management directed my driver to set me down and await a second tow truck. I spoke to management and asked them to review, but they persisted with farcical plan of setting me down only to have me wait for another truck.

Pictured is the truck who dropped me off after he had left me, done another job and then returned bringing another car to safety. In true farce, this driver was still unable to fill the job.

Avoid this company. Please NRMA, drop this contract and demand better from your partners.

Terrible service, rude arrogant call operators. Look to insure elsewhere