Nationwide Appliance Repairs

Booked Nationwide Appliance Repairs to fix our washing machine and were really impressed. Adem arrived early, was polite and easy to deal with, and worked cleanly and efficiently the entire time. Genuinely one of the best tradesperson experiences we've had, highly recommend this company.

My daughter needed an appliance replaced. Nationwide Appliance Repairs provides a 4-hour time frame in which they claim they will show up. Three times, they have failed to arrive within or around the 4-hour period they nominated. I have spent 15 hours waiting for them to arrive. Including travel time to my daughter’s home, they have wasted over 17 hours of my time. The appliance is still not installed. Make of that what you will.

The issue was suitably and satisfactorily resolved albeit over 3 visits. Show reply

Very professional in every aspect of my dealings with this company. The technician arrived as planned and on time,He presented in a very professional way,uniform,with a very happy attitude and introduced himself. He checked my machine and talked me… Read more ·  1

through everything bi t by bit. Thank you. I found the salesman trying to sell me a new machine to be a bit over the top,don’t be giving too much information to your client.Listen to your client and answer their questions.

Marsh, the technician was polite, presentable and diagnosed the issue with my gas Dryer very quickly and fixed it and informed me that replacement parts may be needed if the problem reoccurs. Show reply

Nationwide Appliance Repairs was an excellent choice for the repair to our electric oven. The serviceman arrived on time, diagnosed the fault and then promptly carried out the repair. He also provided knowledgeable advice on a problematic gas cooktop without and suggestion of upselling. We wouldn’t hesitate to use NWAR for any future repairs. A big thank you from Kim and Ray. Show reply

Brilliant experience. The booking process was very professional. When Josh attended the site, he very quickly identified and rectified the fault. Very professional, very efficient, very courteous. Highly recommended. Show reply

I recently used Nationwide Appliance Repairs for a repair to my ILVE oven and was very impressed with the service. The technician arrived on time, was friendly, professional, and clearly knowledgeable. The repair was completed efficiently, and the oven was thoroughly tested to ensure everything was working perfectly before the job was finished.… Read more ·  1

The whole process was smooth and hassle-free. I would happily recommend Nationwide Appliance Repairs to anyone looking for reliable and professional appliance repair services.

DO NOT USE THIS COMPANY THEY ARE A NIGHTMARE TO DEAL WITH AND DO NOT APPEAR TRUSTWORTHY. We contracted Nationwide Appliance repairs to fix our oven door which had come apart, a simple job really requiring application of heat proof glue to put it back together, nothing more, a job which shouldn’t have taken more than a day or two. Their… Read more

subcontractor turned up on the 18th June, and after assuring us the door would be back the following Monday, four days, we were required to pay $500 (an exorbitant fee) up front for the door to be fixed, in hindsight a massive red flag. Under time pressure and needing to fix the oven quickly we agreed. Monday came about and there was no confirmed timing, no call from company, eventually after many calls from our side they eventually agreed a time the following Tuesday (now two weeks from receiving the door), a time which was inconvenient for us, but we managed to get someone to be available in the house. The contractor did not turn up on the associated date with the excuse that the contractors van has broken down. After further attempts to contact them, they then told us they had lost a contractor and were unable to confirm an installation date due to only having one staff. 18 days afterwards, with the communication driven from our side and no material obvious attempts from Nationwide to rectify the situation. We put in writing our frustration to Nationwide Appliance Repairs, still no action.

Following this we contacted them again to express the inappropriateness of the situation and their lack of action to be told that they had the lost all contact with the staffer. They explained the door had been fixed and passed to the staffer but he was no longer answering their calls. There was no attempt to present any form of resolution to this other than to try and keep calling him from their end. It very concerning that they clearly cannot manage a relationship with their staff / contractor to the extent it degrades in this fashion. It suggests that as a company they have serious issues. Their staffer if you believe them, has our door, however given continually changing reasons and the lack of contact with us or attempts at resolution I’m not sure you can take their word. We spoke to them again and indicated we wanted a daily update on their attempts to contact their staffer, and again there has been one update from the company since. Nationwide Appliance Repairs in their own email to us stated that whilst they contacted their staffer, he hung up on them and then blocked their number upon realising who it was. Their email then followed that they would continue calling which is completely senseless. This further indicates that the company has serious issues. We asked to speak to their senior manager. They tell us he is not available and when we formally requested him to call, they do not call. One would ordinarily expect in a situation like this, if you believe their excuses, a senior manager would be calling to provide sincere apologies and frequent updates as to how they were working to resolve the matter, however most updates come after our contacting them and are from a junior employee with no ability to do anything other than call. THAT IS NOT ACCEPTABLE IN THIS CIRCUMSTANCE. We are now more than a month into what should have been a four day job for which we paid a total of $680 dollars (call out fee plus $500), we would have been better doing it ourselves which would not have cost anything close to that, or had to deal with the poor communication. NATIONWIDE APPLIANCE REPAIR show no interest in resolving the matter, providing any form of assistance other than sporadic attempts to call their staffer. They must have an address for the staffer that they could attend to seek return of our property if this is genuinely a breakdown in working relationship, but don’t appear to have tried that even. This is now a stolen property matter, for which they are responsible, and reading some of the other reviews this does not appear to be an isolated occurrence.

WE WILL NEVER USE THIS COMPANY AGAIN

Be careful about pricing of parts. Had a technician provide temporary fix for drain hose on washing machine. Very happy and gave 5-star review. In fact was asked and gave reviews to 2 sites because tech said they have a quota to meet for 5-star reviews. Then requested quote to replace the hose. It arrived by email and listed the cost of the hose… Read more

as $167 plus GST plus postage of $25 plus GST. Researched getting a hose (to fit myself) and bought a genuine LG hose from a supplier in Brisbane $55 including GST.

I'm in the process of repairing and/or replacing my integrated refrigerator and have hit a few speed bumps which I'm trying to resolve. I'll let you know how it goes with more details to follow.