Reviews with attachments
Kardi dryer a pile of garbage. Not worth $5. Intermittently works or goes in ‘snail pace ‘ speed. Takes all day to dry a few towels.dont waste your money
Terrible! The Appliance Guys recently installed a dishwasher for us, and it was not correctly anchored in the cavity and it rocks back and forth by 5cm when opened. When they were approached to repair it they refused to guarantee that the repair - or to be more accurate correcting a dodgy installation job - would be free of charge as "it may not… Read more
come under the manufacturers warranty". The problem clearly isn't with the dishwasher, it's with the people who installed it. The dishwasher has been used four times. Either buy from someone else or don't let them install it.
Unacceptable service, rangehood exhaust not installed – I am extremely disappointed with the service your company provided. We paid for the full installation of our rangehood installation, and there was no indication in the confirmation that the ducted would not be done. I paid $700 for installation and they only installed a power point and failed to complete the ducted installation for rangehood. … Read more
This is unacceptable and feels like a deliberate attempt to cheat us. We trusted your company to deliver what was promised, and you failed to do so. They cheated on us and demand another $400 for ducting.
Terrible experience, i gave them 5 stars initially later changed to 1 star – Disappointed with follow up. Poor service experience. Many reminders and phone calls, on each followup the first thing customer say that they never received email. However to raise a concern raise an email. My issue- One of the gas connector connection is loose after Gas cooktop replacement job, and i am trying to follow up to get that addressed Show 2 replies
Professional and Careful Dishwasher Installation Service – Jerome and his team arrived at the scheduled time and installed the dishwasher very quickly. They were also very thoughtful in explaining how to use it. While entering the elevator and my apartment, they were careful to ensure that the dishwasher didn’t touch the elevator walls or the apartment walls. Everything was handled with care. Show reply
Positive reviews
I chose The Appliance Guys because they had the air fryer I wanted in stock. Normally I would have chosen one of the large shopfront retailers, rather than an online supplier, but in future, I will definitely check The Appliance Guys before buying… Read more
elsewhere. Delivery was free, plus I got a very good price on the air fryer. I was contacted to arrange delivery on a day that suited me, and as promised, I got a text the day before confirming the timeframe for delivery. The delivery man arrived promptly, brought the item to my front door and was polite and well presented. I was really impressed by The Appliance Guys.
Follow-up · As a follow up to my earlier review, the air fryer I wanted (a Russell Hobbs 5.7 litre model) was no longer available through the usual retailers. It was superseded by a larger capacity model that cost $50 more. I found the model I wanted on The Appliance Guys website, and the price I paid fitted into my budget. As for customer service, it was… Read more
Great service. Dylan and Sam arrived right on time, completed the oven installation super quickly. Very professional and friendly! Show details
Much appreciation to Haroon for fixing my oven's timer board and buttons. Highly recommend him.
Negative reviews
First Messaged then after no response call these guys about a delivery/install time on a product on site. After nothing for a couple of hours, then called their 1300 number, was encouraged to leave my number for the first call back. Nothing after 5 hours, also tried another message in that time, zero response. Obvsiously they dont need the business
We bought a stove, and were told we needed a quote from their electrician prior to install. The company’s electrician, despite us confirming multiple times that someone would be home, did not show and did not give any notice. An absolute waste of time. When my husband called they put him on hold expecting him to wait around indefinitely to speak… Read more
to “customer service”. We have bought close to a dozen appliances from appliancesonline and winnings in the last decade and have never had an experience like this. For the $100 saving on a $2.5k stove it’s not worth the palaver. Looking forward to a refund and an apology without being put on hold for the privilege. What a disgrace.
Extremely disappointed with this appliance repair company. They came out just to measure my oven, and during the process, they broke the glass door. Things only got worse from there. I had to wait two weeks for a replacement because they claimed all their technicians were fully booked. On top of that, they cancelled appointments multiple times and kept pushing the date further, showing zero urgency or accountability.
Recent reviews
We had some dishwasher issues and technicians Sean and Ryan came out to fix them this week. Both of them were super friendly, polite and highly professional! This follows another great experience earlier this month when Jack visited for a different issue and provided the exact same top-tier service! Both problems are now perfectly fixed and I… Read more
could not be happier. On top of that, the admin team responded to our initial enquiry incredibly quickly. Thank you so much, The Appliance Guys! Highly recommended!
Find out how The Appliance Guys compares to other Appliance Retailers
Know better, choose better.
I have had the best 10 out of 10 service from appliance guys , Sean was my appliance tech . From now on I am calling appliance guys when ever I have a problem , on time to the minute . , cleans up after he is finished which is not always the case with other tech. Also if my appliances break down I will be getting a new one from appliance guys no more shopping , they will give me a quote and deliver and install. Thank you Sean
Cam installed our new oven today - very happy with his efficiency and friendly manner. Many thanks
Purchased a Kleenmaid oven from them and opted for installation service too. From the date of purchase until installation it took me 5 days. How good is that! The support team were prompt and fabulous. The tradie who came in for installing the oven, did a fabulous job! Even cleaned up after. Great work guys! Thankyou so much. Show details
This company deserves a ZERO RATING, because of how they have treated myself. I purchased online one of their products because the website said that they had the product on hand. Received their normal email confirming the purchase. 3 days later received email stating the product had to be ordered. 2 days later received another email stating that… Read more
they could not get the model that I wanted. I asked for a refund. THIS IS WHERE THINGS WENT SOUTH. 4 days later I received an email stating the refund had been processed at their end & the funds should appear almost immediately & allow up to 2-3 days for funds to appear in my account. FUNDS DID NOT APPEAR. Thank heavens I made the purchase using PayPal because PayPal got my refund. 12 days after the purchase PayPal sent my Case details to The Appliance Guys. It took another 14 days for this Company to make the refund. IN TOTAL it has taken 20 days just to get the refund. If needed I can provide all emails & receipts. I have reported this company to the NSW Fair Trading.
Hi Chris Thank you for taking the time to… Read more (+1 reply)
Sean from appliance guys came, fixed our oven and gave some very helpful tips. Professional, friendly and at all times professional, we will use them again. Show reply
Guys did a good job and were on time. Good customer service! Show reply
The guys who come and installed my dishwasher were great. Called me before coming , polite, very efficient , took all rubbish . Highly recommend Show reply
Quick and efficient. No issues. The workers were respectful and fast Show reply
The entire process was smooth and efficient. All the support staff were incredibly helpful with my queries. The installers on the day were very friendly and super quick! Would 100% use their services again
Find out how The Appliance Guys compares to other Appliance Retailers
Know better, choose better.
I purchased an oven and cooktop, both of which were supposed to be ready for installation. I booked the installation for both items on the same day, only to receive a phone call stating that the oven would be installed on a different day. Shortly after, I was contacted to reschedule the cooktop installation. After some pushback, they agreed to… Read more
install it on the original day, but at an earlier time.
Then, just one day before the scheduled installation, I received another call saying they no longer had the cooktop in stock for installation, despite having waited a month for these items.
This company has absolutely the worst customer service. I would strongly advise staying away from them, as the stress they cause is simply not worth it. I rarely write reviews, but after this experience, I feel it's necessary to warn others from making the same mistake of purchasing from them
The Appliance Guys services are outstanding. From the sales team, the account payment team and even the technician are top notch. A week ago, they did price match for my rangehood purchase, kept me in the loop on every steps of the processes. The technicians arrived on time, friendly manner, did outstanding installation on the rangehood even… Read more
though the cabinet space is so tight. They even refund me for the adjust joinery that was not used during the installation. Really happy with the service and will purchase more from this business.
Absolute shonksters! Do not use these people, they attempted twice to make us buy a whole new range hood, when all it needed was a small replacement part that holds the controls. They advised they were unable to find the part as it was no longer available - we found it ourselves from the manufacturer within 20 minutes of their email! And the manufacturer sent it to us for free!! These guys are scam artists
Excellent customer service and professional workmanship.would highly recommend. Thank you,Appliance Guys.
The Appliance Guys were very professional with the job they done, They installed the stove very swiftly.
Get your act together! – Looks like your head office is based in new south wales so either the boss doesn't know or doesn't care about the numerous kids running around the queensland warehouse and car park and the danger that it creates for drivers like myself. I don't want to be the one that reverses a truck over a child and have that on my conscience. Get your act… Read more
together before someone is run over.
I will be also sending an email to safe work queensland with the information and what has been going on at the premises as it looks like people are living there.
Fast and effective! Well done guys! Would recommend for dishwasher replacement Show details
Poor admin, great repair staff – We needed the oven repaired in our rental, and it was incredibly difficult to schedule a time for someone to come out. Admin staff repeatedly ignored our requests for email communication, given that both my partner and I have limited availability for phone calls during the day. However, the person who came out to replace the oven this morning was… Read more
very lovely, polite and understanding. He was communicative about what he was doing, and how long it would take and was in and out very quickly.
Hi Ebony, We would like to apologise for the… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi B.Zon, We're really sorry to hear about… Read more