682 reviews
Reviews with attachments
The plug – Very helpfully in a stressful moment after trying previous loan company's I have used before that couldn't make thing happen now finance come through . Little bit of a communication difficulties but understandable . Very helpful thank you Show reply
Absolutely pathetic! – This company is a joke! They along with many other finance companies just make sure they ruin your credit file through their ridiculous application stages. I say “stages” because you go through several “approvals” to be told no sorry we can’t help! They couldn’t even give me the courtesy of a phone call or email to discuss the loan, just declined… Read more
and thanks for applying! Also thanks for ruining my credit score at Equifax by dropping it 80 points! Obviously the credit reporting agencies are seeing this company as a “high risk” lender. They lie and lie throughout their application, please save yourself the trouble and go elsewhere. The credit rules in this country are ruining Australians lives and the government is allowing companies like this to get away with it! If I don’t get satisfaction from them to remove their pathetic “unjustified” enquiry, I will contact AFCA. **Attached are just one of the 5 or 6 “approved” emails you receive from them**
Latest follow-ups
Yes NOW Yes – Quick and efficient service with a smile you could hear on the phone.
Follow-up · No qualms no fuss everything still great
Positive reviews
Easy application process. Prompt response and great communication between parties. Approval and funds in under a week. Flexible repayment and competitive interest rates. ⭐️⭐️⭐️⭐️⭐️ Show reply
The experience was smooth and the process was practically instant. [mopre or less than 48 hours turn around]. I would recommend Now Finance to anyone who is looking for a quick and resonable assistance loan. Many thaks Now Finance. Show reply
Quick, efficient, lowest interest rate, no fees... great online portal 10/10 Show reply
Negative reviews
This company is not what it claims to be. I ultimately withdrew my application because I was uncomfortable with the way they operate. Despite their clear promise of line credit would not be affected unless the application reached an approval or decline stage - which is standard practice in most reputable businesses -they still proceeded in a way… Read more
that negatively impacted my credit score. Their lack of transparency and failure to honour their own assurances is deeply disappointing. I strongly encourage others to proceed with caution and fully understand the implications before engaging with this company.
We received a great rate, only because we added security. Unfortunately the processes was very long, it took a number of phone calls and emails to actually get stuff moving, when other companies could get it done in 1 afternoon. We went with Now Finance for the rate. Customer service can improve a lot for the staff behind the scenes (the people… Read more
not answering the phones). No extra costs within this, but it has another cost rise for the security, so a little frustrating. Hard to hear on the phone, my other calls have been fine so I think it might the their end. Also hard to understand, English is okay but heavy accent and the quiet phone makes it very hard to understand. Once we got over that, a lot of back and forward - and just slow - only moves very quick when I had another offer from another company come in. Will I use again? see how we go further into the contract period.
Thank you for your honest feedback. We're glad we… Read more
The whole process took an entire week application sent on Monday morning 13/01 and it was processed finalised in Friday afternoon 16/01 and the money hasn't been transferred yet. Should be called next week finance. The customer service was polite but took days to do anything, every time I was told I would be called back in the next 30 minutes I… Read more
would be waiting till the next day. And that's usually from mid-day phone calls. I was told that there was a line for the printer and we ended the call with me being told they would call back in 30 minutes. Didn't get a call till 2 days later. No extra costs have been encountered yet. I opted for 48 or 60 month loan and was given an 84 month contract, which is ok but I wasn't given a reason.
Recent reviews
This was my first personal loan, and I had a very positive experience with NOWFinance. From submitting my application over the weekend, I was kept informed at each step of the process. Maria provided excellent communication and took the time to carefully guide my application through assessment. The settlement team also followed up promptly, and… Read more · 1
the entire process was handled efficiently and professionally. I really appreciate how smoothly everything progressed. There were NO unexpected costs during the process. I'm very satisfied with the rate offered and truly felt that my application was considered fairly.
Receiving the funds by the end of the week (same week I applied) made a big difference, as it allowed me to consolidate my existing debt and purchase a vehicle- removing a lot of stress overnight!
Overall, I’m very grateful for the support and service provided by Maria and the settlement team. I will certainly be using NOWFinance again in the future if needed.
The process was easy to apply on-line and my Case Manager Dee was very helpful and informative . The plan I was offered suited my needs & my budget . I love that no monthly fees and I can make extra payments without being penalised . Show reply
Customer Service was very good. Email communication could be done with a little more clarity and speed, but overall, an excellent experience once we got the ball rolling. Comparison rate was on par with a few other quoted rates, though no brokerage fees, ongoing account or early exit fees were definitely a driving factor in choosing to go with NOW Finance. Thank you very much. Cheers Darren Show reply
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Total disappointment. Incompetent still receiving emails regarding non-payment even when I paid out the full amount. Will not use this organisation nor recommend to anyone.
Hi Mac, thanks for your feedback. In respect of… Read more (+1 reply)
friendly and efficient, very happy with the outcome great team Show reply
Now Finance seem like a fair lending specialist. They have helped me out, and I really appreciate it. Very easy process and friendly team representatives. Thank you Adhele and support team
Efficient service and great communication. It didn’t take long for my loan to come through. Show reply
Amazing team, friendly, upfront and overall, very helpful. A+++ Recommended! Show reply
BE VERY AWARE‼️ If you can borrow through a bank it’s much safer than this place. Here is an example of what Now Finance do. In a 4 year loan term, your weekly repayment that is in your contract is $150 including interest. Thats $600 a month in repayments that you think is being payed off your loan, right…... WRONG ❎. They will deduct more than… Read more
50% of that $600 for monthly interest. So after 2 years when you think you have payed $14,400 off your loan. NOW FINANCE will say you have only payed $7200 or less. Which means, If you are wanting to payout & close the loan after that first 2 years, you will literally have to pay the $7200 AGAIN. Theres no simpler way to explain it. Thats where these places get ya. When I applied for the loan I was not told about how they do this. I had no idea about there monthly 50% deduction that was taken off my monthly repayment. NOW FINANCE tried telling me it’s the Principal. What a load of [Content Removed]. BE VERY CAREFUL WITH ANY OF THESE SMALL WANNA BE LENDERS. How they do this is disgusting. No care or remorse for the paying customers. It is the biggest rip off scheme ever, that you will not get told about. With a personal bank loan through CBA, ANZ, WESTPAC (etc) your agreed upon monthly repayment comes off your total loan amount, in full. Example: $30,000 borrowed. You have payed $14,400 off in 2 years. $15,600 is left owing. Simple and perfect, just the way it should be.
Hi EulogyNotReady, thanks for your feedback. Now… Read more
Application through to approval all conducted online. Portal easy to use. Stress free and efficient process Show reply
Really easy process and great customer service. Highly recommend. I have now both car loan & personal loan through Now Finance. Show reply
Great service and very knowledgeable and easy to deal with. Show reply
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Very satisfied, Great customer service and able to help with my meeds Show reply
Applying for the loan, was a simple task, approval time was fast too... Show reply
Hi i found dealing with Phill a pleasure always helpful polite and a genuine guy hes definitely an asset to your company thanks again matt Show reply
Very helpful customer service made the experience very easy. Would recommend
Great company to deal with, they have great communication and reply promptly
Really helped us in a difficult situation. Great interest rate for a personal loan I really recommend these guys.
Very thorough with your process. Very understanding with our needs. Thank you Show reply
My experience with Now Finance was nothing but excellent. They were always available to chat to. They answered all my Questions.They were helpful , courteous and knew their business. They have changed my life financially and my well being. I highly recommend anyone to try One Finance if your looking for a loan. Show reply
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Hi Gordon, thank you for your feedback. Each… Read more