NRMA Car Batteries

Thank goodness for my NRMA membership as they saved the day after I found that my car's battery had completely died. I was lucky in that I was home and the waiting time was surprisingly short (because the service man was already in the area). I opted to get a new battery, and it was installed expertly. I was very happy with the whole experience.

Jake was prompt, professional, friendly and very helpful in diagnosing, explaining , and fitting a new battery in a Citroen c4 Cactus where battery fitting, odb2 port, stop start hardware, and software is somewhat non standard. He is an excellent representative for NRMA!

I required an NRMA attendance after my RAV 4 wouldn't start. Got a quick response from their reception who updated me with expected time frame. NRMA guy was there with 15 minutes, tested my battery (which was dead and showed me the test!) and then installed a new one. Driver was really friendly and professional and had me back mobile with 15 minutes

My second NRMA BATTERY always prompt honest and helpful. Price fair and got 5 years hopefully new one does too Explained the stop start feature and adviced

Had a flat battery which needed replacing. The battery was not a regular size carried by the patrol. They organised the right size replacement battery and it was promptly delivered and installed. They checked to see if there were any other problems… Read more

and then recoded the electronic system. I was very impressed by the way the patrol handled the matter. The patrol was very friendly, quick, efficient and effective and I have no hesitation in recommending NRMA Road Service.

A friendly NRMA face is always welcome and reassuring. The job will be done checked and made the member feel relaxed and informed perfect stages of repair. Show reply

Couldn’t be happier with the battery replacement service from NRMA. My car died on me early in the morning and I wasn’t sure what to do, but the roadside tech arrived quickly, ran a full battery health check, and had me back on the road in no time with a brand new battery fitted on the spot. The technician was friendly, explained everything… Read more

clearly, and didn’t make me feel rushed at all. He tested the alternator and charging system too just to make sure everything was in order — that kind of thoroughness really stood out.

Pricing was fair and transparent — no surprises. The whole process from call to completion was smooth and stress-free.

I’ve been an NRMA member for a while but this experience reminded me exactly why it’s worth it. Highly recommend their battery service to anyone who finds themselves in a bind. Top-notch service from a team that genuinely cares.

Want me to tweak the tone (more casual, more formal, shorter), add specific details like a staff name or location, or write a few different versions to choose from?

I recently needed roadside assistance from NRMA, and while the actual technician who attended was very friendly, professional, and helped make a stressful situation much better, the process of contacting NRMA was extremely frustrating. If someone is stranded on the roadside, stressed, anxious, or even panicking, the last thing they need is an… Read more

automated phone system with endless options, advertisements, and multiple sub-menus before being able to get help.

During the experience, I felt frustrated, overwhelmed, and unsupported while trying to get through the phone system. Instead of feeling reassured that help was on the way, I felt more stressed having to carefully listen through long automated messages and repeated options just to reach assistance.

The technician who arrived was excellent and made the overall experience much better with his friendly attitude and helpful service, which is why I’m not giving a lower rating.

NRMA should seriously simplify their phone system, especially for roadside emergencies, so customers can get help quickly without added stress.

Have been a member for ever and can't remember the last time I might have called. From the moment I called to the repair of my car I was so impressed with the service I received. The customer service person I dealt with was kind, caring and explained it may be a long wait. I explained I had an unwell husband in the car and a grandchild and on… Read more

a day where the wait time was 300 minutes due to their site going down, she promptly marked my job as priority which I was so thankful for. Some 10 minutes later I had a representative called Matt call and try to ascertain what the issue might be and he identified that it was probably battery. Then Moonee the tech arrived and he checked the car - agreed that it was battery and he left to secure one and returned to put it into the car. The whole process took 2 and a half hours from the call to completion, but because I was treated so well and knew what was happening I did not mind at all especially considering the pressure that NRMA was under due to their website crashing,. Well done and thank you NRMA.

My car battery died without any indication there was a problem. I was by myself and initially concerned as to how to overcome this dilemma. I have never used the app for roadside assistance. It was exceptionally good. The patrolman was there in no time at all and solved my problem. The patrolman was exceptionally good and I could not be happier. It is times like this that you realise the benefit of being an NRMA member.

New battery fitted & on my way after 12hr night shift on a cold Winters morning in 90mins from when I first requested assistance. Very helpful and professional service person.

I called NRMA & they made sure that i was safe firstly & made sure that they knew what the problem was & then stated how long the mechanic would take.I was told that the mechanic would let me know when He was close & provided a link so i could see on a map.This happened & the mechanic was there at stated time. The mechanic was friendly &… Read more

knowledgeable explaining anything i was unsure of.I have been a roadside member for over 35years because i feel safe that they are only a phone call away.

Surely , if reviews are found necessary, they should be short and too the point. “ Are you satisfied with the service? If not, why not.” The star rating is for the survey, not the service!

Assistance amazing but 25 year membership does nothing when it comes to battery replacement costing. NRMA replacement batteries on the highest end. Opinion is taking advantage when, due to your situation, you have no choice but to purchase.

I had a battery put in on 29 December 2023. The 7 February 2025 I find myself broken down with a battery with a dead cell. I called road service to find that the battery only had a 2 year warranty. She told me that because it was just out of warranty they will contact me when the battery was tested. It’s now 23 February and I am driving around… Read more

with a dead battery and I had to buy another one. DO NOT BUY BATTERIES FROM NRMA. I wish I read the reviews before buying but when I was stuck at n a car park by myself at night my choices were limited. After being a member for 44 years, it means nothing to them.

I had a flat battery that I couldn’t get going using my own jump starter pack. Testing the battery is was totally dead and I knew I needed a new battery. So simple and convenient to call out NRMA Batttery Patrol. They were there very quickly. They double checked my battery before offering me the option of a new battery to which I gratefully said yes. All done and dusted professionally and rapidly. Thank you

My flat battery was replaced without a fuss & very promptly from contacting Roadside service to completing the job by a very professional serviceman. My only wish is that after 50years & a Gold member, they could have given me a good discount.

I am so sorry I didnt ask the name of the person who came to help. But I can only give praise to how he look after me and the car. He is a credit to NRMA. All I can say is thank you thank you.

Joe the nrma mechanic, seems to be the only road side mechanic that actually listens to the whole situation and tries his best to get back on the road without the stress.

NRMA roadside assist determined the problem quickly and installed a new battery as the -5 deg C chilly winter morning had drained the life force from my 5-year old battery.

Battery died suddenly, needed assistance... NRMA were there in just over 30 minutes, did all relevant checks before advising a new battery was required... this was done, serviceman waited for me to drive around because the car electronics was in reboot mode for some time... This part was very much appreciated as there were many warning symbols on the dashboard...

Couldn’t be happier with the service NRMA delivered from easy booking for help via their app to their updates and able to track the NRMA vehicle. My dead battery was promptly replaced and his expertise also pointed to another urgent issue with my engine, I took the car after to the mechanic and also got this rectified. Happy and grateful for his… Read more

help and knowledge. You never know when you’ll need roadside assistance. It reminded me to get my young son who’s recently licensed to get his membership for him and his car too.

Everything went according to plan from online ordering to delivery and installation. Felt confidence in what the technician was doing especially given all the electronics in these later model vehicles

The NRMA Representatives is spoke to were extremely professional, understanding and helpful. Service provider for the battery was helpful and polite and prompt at helping with my car issue

I recently requested NRMA service because my car had a flat battery when I was about to leave a shopping centre to head home. I lodged a service request via the app and the Battery Patrol van was with me (in a large and busy underground car park) within less than half an hour. The technician was fantastic - tested the existing battery first to… Read more

determine the condition of it (was completely dead) and then installed a new battery in minimal time. I was so impressed with the process and particularly with the technician - no fuss, no problem, got the job done. This is what service should look like - well done, NRMA.