NRMA Car Batteries

From the time of ringing the NRMA for assistance until the Roadside Patrol Officer attended my home was 10 minutes. Outstanding response time. The Patrol Officer named Ace, was extremely professional, polite and reassuring. He was very thorough and identified the problem was my vehicle battery. After further testing he advised me that I needed… Read more

a new battery and he had a new battery available on his truck. I bought the new battery at NRMA Members cost and Ace replaced it. Extremely professional service.

From the telephonist at the call centre to the patrolman who attended my vehicle, my experience with NRMA Roadside was faultless. Both NRMA staff were kind and patient and made me feel safe,at ease and respected. "Somebody said 'thankyou' NRMA" and this time it was me!! :) Show reply

Thank you for your punctuality, politeness and professionalism. Top team work

Thank goodness for my NRMA membership as they saved the day after I found that my car's battery had completely died. I was lucky in that I was home and the waiting time was surprisingly short (because the service man was already in the area). I opted to get a new battery, and it was installed expertly. I was very happy with the whole experience.

My car battery died without any indication there was a problem. I was by myself and initially concerned as to how to overcome this dilemma. I have never used the app for roadside assistance. It was exceptionally good. The patrolman was there in no… Read more

time at all and solved my problem. The patrolman was exceptionally good and I could not be happier. It is times like this that you realise the benefit of being an NRMA member.

I would like to acknowledge the exceptional service I recently received from John. I had just arrived back in Sydney from an overnight flight to Bali and wasn't feeling well. I was then facing a 5.5-hour drive home down the South Coast, so when I got to my car and discovered it wouldn't start, it was the last thing I needed. Thankfully, I'm an… Read more

NRMA member. After I called for assistance, John rang to confirm my location within 10 minutes. From the moment I spoke to him on the phone, I felt reassured. He came across as knowledgeable, professional, and genuinely helpful, and I immediately felt confident that I was in good hands.

When John arrived, it felt like I was being helped by an old friend. He was approachable, kind, patient, and incredibly knowledgeable. At a time when I was tired and stressed, he made me feel safe and supported. It was such a relief to have someone who knew exactly what the problem was and was able to resolve it straight away.

John was also experiencing some technical difficulties with his iPad and needed assistance from the NRMA Help Desk. Unfortunately, I can't remember the name of the gentleman who helped him, but he was absolutely lovely as well. He was friendly, patient, and helped us work through the issue. In the end, I was able to pay for the new battery that was installed in my car over the phone with his assistance.

Both John and the Help Desk representative provided outstanding customer service and turned what could have been a very stressful experience into a positive one. Their professionalism, kindness, and willingness to help were greatly appreciated.

Couldn’t be happier with the battery replacement service from NRMA. My car died on me early in the morning and I wasn’t sure what to do, but the roadside tech arrived quickly, ran a full battery health check, and had me back on the road in no time with a brand new battery fitted on the spot. The technician was friendly, explained everything… Read more

clearly, and didn’t make me feel rushed at all. He tested the alternator and charging system too just to make sure everything was in order — that kind of thoroughness really stood out.

Pricing was fair and transparent — no surprises. The whole process from call to completion was smooth and stress-free.

I’ve been an NRMA member for a while but this experience reminded me exactly why it’s worth it. Highly recommend their battery service to anyone who finds themselves in a bind. Top-notch service from a team that genuinely cares.

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I recently needed roadside assistance from NRMA, and while the actual technician who attended was very friendly, professional, and helped make a stressful situation much better, the process of contacting NRMA was extremely frustrating. If someone is stranded on the roadside, stressed, anxious, or even panicking, the last thing they need is an… Read more

automated phone system with endless options, advertisements, and multiple sub-menus before being able to get help.

During the experience, I felt frustrated, overwhelmed, and unsupported while trying to get through the phone system. Instead of feeling reassured that help was on the way, I felt more stressed having to carefully listen through long automated messages and repeated options just to reach assistance.

The technician who arrived was excellent and made the overall experience much better with his friendly attitude and helpful service, which is why I’m not giving a lower rating.

NRMA should seriously simplify their phone system, especially for roadside emergencies, so customers can get help quickly without added stress.

What an uber efficient battery issue solution by the NRMA! When I called for assistance, I was unsure if my flat battery just needed a jump revive or if a new one was required. Each question was answered with courtesy and knowledge by the NRMA assist patrol, and digital proof was provided to reassure me that indeed a new one was required. Replacement was swift, all warranty aspects were explained and I was off and running! Highly recommend.

I called NRMA for assistance because my car wouldn’t start yesterday. The whole experience was amazing from beginning to end! The app is easy to use. The call was scheduled. I got updates along the way. It only took 25 minutes for their roadside assistance van to arrive. Wally diagnosed that I needed a new battery promptly he replaced it and was… Read more

gone within 15 minutes. He was professional friendly efficient and told me he loves his job!! It is people like Wally and every other Service person I have had when I’ve used the roadside assistance service that make me feel like a membership is value for money. NRMA you have a lifelong member here - do not stop delivering the human touch combined with great tech. You do it so well

Overall I am extremely satisfied with the service that the NRMA provide, over the years of my membership I’ve had to rely on them only a few times but it has been so well worth it to get me going again.

Once again the NRMA battery division needs to account for its shoddy service. A battery that was 11 months old, originally fitted by the NRMA, failed to start my car. I called the NRMA who sent out a technician. He checked the battery and said that its voltage was too low for them to do their tests! HELLO... Its your battery that has failed! They… Read more

wanted me to take the battery to a battery shop to get it "Bench tested". I argued that the battery has failed and surely its up to them to either replace it or test it. No, that wasn't acceptable by their tech or manager, so the techie left. So I had to call out my mechanic to get the battery 'force' charged to bring it to a point where the NRMA could test it. This private test also confirmed that the battery was not capable of holding a full charge, even though it was only 11 months old. I then recalled the NRMA to carry out their test. They came back and were now able to carry out their test. They said that the battery was charged and so it didn't need replacing. WTH??? The battery had failed and showed that it was below standard in a test. Anyway that's how it was left and the NRMA tech left. I was also in the middle of changing my number plate from a private one to a standard one, so there was no registration plate on the vehicle for a couple of hours. The NRMA manager told me that because the car was 'unregistered' she wouldn't allow the techie to work on it. I argued that it was the battery that was under guarantee, not the car, but they wouldn't accept this. So my mechanic fitted the new plates onto the car, now registered, but that still wasn't good enough for them. So I ended up with a dud battery, waiting for it to fail again so that I can call them out again. BUT; I won't be doing that, nor will I ever be using the NRMA again for this purpose. They are unreliable and fall far short of any guarantees that they give you. So my advice is to give their battery division a WIDE berth.

Surely , if reviews are found necessary, they should be short and too the point. “ Are you satisfied with the service? If not, why not.” The star rating is for the survey, not the service!

Assistance amazing but 25 year membership does nothing when it comes to battery replacement costing. NRMA replacement batteries on the highest end. Opinion is taking advantage when, due to your situation, you have no choice but to purchase.

My vehicle had a dead battery at home. Used the app to ask for assistance. Technician arrived within an hour and a new battery was installed and tested. Great service and great result.

My call for help was handled courteously, the waiting time was well within what I was told, and the gentleman who got my car running again was incredibly professional. Really impressed with the experience — thank you for the great service!

The young man who arrived was friendly, knowledgeable, didn't talk down to us, explained things, gave us good advice without us even asking. He even checked my Mum's car nearby to be sure her battery was OK as well. Have always had good experiences with NRMA Roadside Assist.

From my first call to the NRMA central office to the moment the technician resolved my car trouble, the service was excellent. They had me back on the road in no time, turning an unpleasant situation into a quick and smooth fix.

I had a fantastic experience with NRMA when I was unable to start my car. Their service was incredibly professional and prompt — they arrived within just 15 minutes, quickly identified the issue, and replaced my car battery on the spot. Being an NRMA member also meant I received a discount, which was a great added benefit. I’m really happy with… Read more

the service I received and would highly recommend NRMA for their efficiency, professionalism and excellent customer service. Thank you!

I booked in NRMA to order a new battery due to registration. Nickolas came, checked the old battery to see if it still had charge. Totally on zero and replaced it with a new battery. Nickolas did a great job

All aspects provided by Patrolman were satisfactory. What was questionable was the price of the replacement battery. Original call to request battery replacement failed to provide likely cost. It would be assessed on arrival. This is despite offering model number and associated detail of existing battery. Price charged was $121 higher than locally… Read more

available after a 7” drive and included removal, fitting and disposal. I expected a competive price !

Fantastic service at a great price. My battery was factory so that meant it was 8 years old. Mechanic explained things very clearly and professionally. I was back on the road within minutes. Quick and efficient. Highly recommend.

NRMA were quick to respond and got me back on the road in no time , i am so glad I am a member of NRMA , they are excellent they have u back on the road in no time , I highly recommend NRMA to all road users

Your Patrolman was very Professional and Friendly. I was surprised when he told me he lived very close to me. THAT IS FRIENDLY AND professional service. Many Thanks.