1,027 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment leans strongly positive, with customers frequently highlighting the exceptional in-store service, thorough eye examinations, and stylish, affordable frame selections. While the majority of experiences are seamless, a small group of reviewers report frustrations regarding product durability and prescription accuracy.
Reviews with attachments
Got an appointment last minute, service was thorough and clear. Didn’t push me to buy new glasses, tho I did anyways. But it was my decision! Show details · 1
Terrific range of great quality fun frames, the staff from sales to optomotrist all knowledgeable friendly and helpful. Have been a repeat customer as i find Oscar Wylee not only a more personal experience than other big brand glasses stores, but the frames are always better variety. Show details · 1
The optometrist lady was super friendly and professional in conducting the eye assessments. I was being indecisive in choosing between different frames but thankfully I got great insights from the staff members at the store, it was very helpful. The glasses looked really nice and they fit well on me! Show details · 1
Always great service, first time I used their services I was amazed at how much better the quality was compared to other big chain optometrists. Friendly and helpful and always happy to adjust or repair. Show details · 1
From the moment I walk in, I am met with friendliness and professionalism. From the eye test to selecting frames, they offer such a personal and professional service. Since I moved to OW, I won’t go anywhere else. And the prices are great. I highly recommend OW. And they have the best range of frames. I have about 8 now! Show details · 1
I’ve been going to Oscar Wylee for my glasses for nearly 10 years now. For a lot of reasons, but the main one being the transparent pricing. At no point does my brain have to question if only some of the frames in the store are within my price range, because literally all of them are priced in the same way. Also, it helps that they have such a… Read more · 1
lovely range of designs and that too, organised by shape. I’ve always been biased towards the geometric and cat-eye styles myself.
And of course, customer service and support 11/10. Anytime I’ve noticed an issue requiring repair, they’ve been able to tackle it within 30 minutes.
High quality frames, well designed. The appointment was very informative and all staff was friendly and professional. Show details · 1
I am a very happy repeat customer. Recent changes to my sight meant that it was not an easy task to test my eyes but I am very happy with my new glasses. Show details · 1
Excellent Customer Service at Whitfords Store WA in both my eye test and choosing frames. Being a Senior usually you're overlooked in most other brand stores when looking for new glasses but I will definitely be returning to this store next year when I want new frames as I haven't ever received as good a service anywhere else. The quality of the… Read more · 1
frames and price for both my multi focal glasses and sunglasses was absolutely amazing definitely not be ever going anywhere else now!
Quick and easy purchase, friendly service and comfortable and well made glasses Show details · 1
Amazing customer service! I was overdue for my eye examination and desperately in need of new glasses. The optometrist was so helpful as my prescription had changed. The sales staff at the North Lakes store were super awesome! I was going for a whole new look and needed help choosing frames that were right for my face and skin colour. The sales… Read more · 1
associate was spot on with her suggestions. With so many options it can be a little overwhelming with the choices. But once e narrowed don the particular frame material it was so easy from there. I have had so many compliments on my new glasses. I have been a repeat customer for many years me I will continue to be. Thank you to all of th amazing staff.
Very good service and the product is good quality. As for the price excellent won’t be going to spec savers against Show details · 1
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Greeted nicely by the staff straight away at front, looked after each step. The optometrist was very knowledgeable and discussed with me my questions, made sure to talk about if I wanted just normal glasses or a pair of sunnies to decide what would suit me best and came out to the front to tell them what we talked about I needed. I found it… Read more · 1
incredibly helpful that I had help to choose frames and she was knowledgeable about which frames were right for my face shape taking into consideration the type of frames I like, there are so many nice frames to choose from it can be hard. When picking up my new glasses, again I was met with a friendly face and information letting me know I can come back for adjustments. This is why I like to go to Oscar Wylee because it’s always a good experience and I leave feeling great. Also, I LOVE my new glasses, they got it exactly right once again!
All the staff were very professional & helpful especially CJ who helped me pick out my three different glasses everyday wear, reading glasses, and sunglasses polarised Show details · 2
Latest follow-ups
Highly recommend for all your optometrist needs.Both the product and customer service were excellent. The team at Helensvale went above and beyond to ensure a great outcome. I was genuinely impressed and will be a returning customer. Show details · 2
Follow-up · 1. The response to a post purchase question. I was really impressed with that, probably as good as it gets. Then the actions taken as a response, were excellent. 2. It was an adjustment to the lenses I bought 3. Very good, my wife also mentioned to me how good the service was. When she picked up the glasses.
Nice glasses – Have bought glasses from here before and have been very happy with them. Recently bought 3 more pairs, 2 normal pairs and 1 pair of sunglasses. The lady that tested my eyes was very thorough and answered a couple of questions I had. After that I… Read more · 1
took some time browsing to see exactly what I wanted. They have a lovely colour range. I was also able to use After pay which is a great help. About a week or so later, got a text that they were ready. When I went in, the girl that served me made sure they fit nicely on my head and then I was on my way.
Follow-up · Had my glasses for 2 years now. The frames and lenses are still going strong. Very happy.
Poor quality plastic frames – I bought multifocal glasses in March last year and was very happy with them. However they developed fine cracks on both nasal sides of frame, and at 15 months one of these cracks became full thickness, The plastic appeared to have deteriorated. I… Read more · 3
went to an outlet and asked for replacement frames. This was done, but I had to pay $80 for what I believe is a materials fault and should have been a free replacement. I have had cheap chemist glasses last better than this. I lodged a complaint via email when I was asked for feedback- no reply.
Follow-up · A good news story... well done Oscar Wylie My 2023 multifocal glasses had frame that cracked spontaneously in 2024 after 15 months, and I grumpily paid for the frames to be replaced, as note din my original post. Last week the frames cracked again and I went in to buy yet another set of frames, as I like both the frames and the lenses. I was… Read more
In-depth reviews
Today is the 27 April, two weeks after reaching out to Oscar Wylee via their Customer Service contact form, through instagram and even their facebook page, but they have chosen to ignore all my streams of communication. The following is a copy… Read more
of my complaint, which is comprehensive.
13 April 2026
Visited your Oscar Wylee Chermside store this morning, as my frame just snapped by the ‘nose bridge’, at one of the two joints, expecting a replacement or possibly repair.
The personnel at the store front had a quick look at the item and deemed it as ‘normal wear and tear’, hence not covered by their warranty - which in this instance expires in June 2026.
I asked to speak to the Manager of the store, but the Manager is only available tomorrow.
The lady attending to me was reluctant to disclose her full name, although she was wearing a name badge that was sadly facing the other way on her lanyard.
She mentioned that this could happen and I must understand this is the reason “they are cheap”….
Very disappointed as this was my first foray with Oscar Wylee Eyewear. Our family of six normally go to SpecsSavers but decided to try a new supplier.
Specssavers has replaced/ repaired my glasses free of charge in the past, whereas Oscar Wylee has offered a replacement frame at a discounted price of $80.
Makes me rethink of the quality of METAL FRAMES provided by Oscar Wylee and your after-service to customers.
Why isn’t a replacement or repair offered despite it being under warranty?
Follow-up · Part 2: Received a message from Oscar Wylee’s head office that a pair of replacement frames were being sent to their store in Brookside, Qld. A few days later, received a phone call from CASEY that the frames had arrived. Visited their store and my experience with Casey was a total 360 degree positive from the store in Chermside. Both Casey and… Read more
We had such a fantastic experience at Oscar Wylee getting my 11-year-old daughter’s glasses. From the moment we walked in, the staff were incredibly warm, patient, and genuinely lovely. They made the whole process so easy and enjoyable. The quality of the glasses is outstanding — super lightweight, comfortable, and beautifully made. My daughter… Read more · 1
doesn’t usually like wearing glasses, but this time she has to wear them for at least 10 hours a day… and she’s loving them! She even told me she sometimes forgets she’s wearing them because they’re so light and comfy — which says everything.
While we were there, I also had my own Oscar Wylee glasses adjusted, and the lovely staff member who helped me did an amazing job. They now fit perfectly — honestly better than when I first bought them.
As a bonus, we were given a free cute tote bag, and even that impressed me — great quality and such a nice touch.
Amazing service, excellent quality, thoughtful details, and a brand that really cares. We’ll definitely be back and highly recommend Oscar Wylee to anyone looking for stylish, comfortable glasses and top-notch customer service!
I found the staff and optometrist at Oscar Wylee-Kawana all awesome, very friendly, courteous and helpful. Following my eye test, I was advised about the best options for my complicated prescription lenses for both my reading glasses and for my sunnies. I was then assisted with choosing the frames from a large selection, quite modern and at very… Read more · 1
affordable prices for quality frames, of course there were some more expensive and some cheaper ones available as well.
I was given an itemised costing of my chosen frames and lens options before proceeding with the order, so there were no surprises later.
When my glasses arrived about two weeks later, I tried them on and had them adjusted for a comfortable fit before taking them home. Unfortunately after three weeks, I returned for another eye test for replacement lenses and was even offered a different frame for my sunnies which the optometrist explained would be more functional for me. The whole lot was free of charge and I’m pleased to report I received my replacements a week later and for over two months now, I actually enjoy wearing my new glasses with such vastly improved vision. I’m very appreciative for all the care and services I received free of any hassles.
Positive reviews
Very friendly and welcoming staff. Large range of glasses. The glasses we purchased are quite strong and have withstood quite a few knocks and drops with no damage at all. Show details · 1
Find out how Oscar Wylee compares to other Optical Retailers
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Cant recommend the Carindale team enough! Amazing service, were really great with explaining everything from the eye test and helped me find frames that suited me! Highly recommend. 10/10 service! Show details · 1
I have been a happy customer of Oscar Wylee for many years now and have been consistently impressed by their excellent service and wide range of affordable yet stylish glasses. My optometry tests are always thorough and I appreciate the continuity of care over the past years. It also helps to have somebody to help me choose a groovy pair of glasses that is age appropriate and that I can wear with confidence! Show details · 1
Negative reviews
Ordered 2 pairs of prescription glasses from the website and both pairs arrived after waiting 2 weeks without any type of prescription lens in them - very disappointing. Whilst the customer service team were polite when dealing with the issue no offer of any type of compensation or good will offer of a future discount was made for their error,… Read more
even when directly requested. I was not even given the offer o a refund - only to return the glasses to a store or via post and wait for the new lenses to be fitted, having to go out of my way to fix up their problem.
Hi Hannah,We’re very sorry for your disappointing… Read more
Frames continuously fall off my face. They felt like they fit well with the light lenses in-store but once my prescription in they are so heavy and constantly slide down my nose no matter how much they adjust them. No help in store measuring for frames or fitting correctly. For the price of frames you'd hope that they could assist with this. Frames also cheaply made for what they cost Show details
On 27 June 2027, I paid for 3 pairs of spectacles in their Loganholme shop (multifocal, for long distance and for reading). I collected the spectacles on 11 July 2026.I use the multifocal, the other 2 are for spare. After wearing the multifocal… Read more
spectacles for a few days after collecting the spectacles on 11 July 2026, I discovered I have double vision when wearing that spectacle. I asked another spectacle company to look at it. That company on initial inspection told me there were no markings on the lens which is unusual and told me to take it back to Oscar WYLEE for their action. I lodged a complaint through their website on 16 July 2026 but have not received any response.
Follow-up · On 7 August 2026, I attended their Brisbane city shop to recheck my vision. After that recheck they said they would order new lenses for me. I am waiting for their message informing me to replace the lenses on my spectacles.
Hey Leung,Thank you for contacting us, and I'm sorry… Read more (+9 replies)
Recent reviews
Great styles and staff at the store I visited were very helpful. Glasses are a good style, but are too heavy on my face. I may be more sensitive to heavier glasses since these are heavier than my old ones, so over time they feel annoying. So anyone who may have sensory issues might need to be wary of the weight of the glasses on their face. No returns/exchange for change of mind so I am stuck these. Show details · 2
This was my first experience with Oscar Wylee, and the whole experience was excellent. The customer service that I received both from the store staff and optometrist was excellent, friendly, professional and helpful. There was a good range of glasses to choose from, and the quality of the product I chose was excellent. I also felt safe in the… Read more · 1
knowledge that at any point if the prescription didn't feel right, or the glasses needed adjustment, they would sort me out. I would definitely recommend
Julie Anne & all the staff in the Northlakes store were very efficient & caring with my eye test & choosing my new frames. I needed to have a slight adjustment to my glasses the following week & that also was done with no fuss at all. Always a pleasure to go into the store for anything I need. Thanks for the opportunity to give a review. Joann Show details · 1
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Thank you for sharing your feedback. We sincerely… Read more (+1 reply)