Best Optical Retailers

Very pleasant experience and happy to explain each eye test carried out.

Tanny is very friendly and patience to explain all the different features in the lence to select which one suits for my daughter & wife

Great styles and staff at the store I visited were very helpful. Glasses are a good style, but are too heavy on my face. I may be more sensitive to… Read more

heavier glasses since these are heavier than my old ones, so over time they feel annoying. So anyone who may have sensory issues might need to be wary of the weight of the glasses on their face. No returns/exchange for change of mind so I am stuck these.

Sunglass Fix did a great job replacing the lenses in my Versace sunglasses. They are an uncommon model so they custom made them to fit and installed… Read more

them too before sending them back. I can see through them properly now (no more scratches) and they're much better polarisation compared with the original Versace lenses that I sometimes had to take off when driving or looking at my phone. Would recommend!

Horrible company with terrible quality glasses that break very easily! Poor customer service. Do not buy anything from this company or you will regret it. Total waste of time and money! Disgusting!

Loved the service and funky glasses . Alex at Newtown was patient and showed me how to interchange .

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

Lenses took some time to arrive but the prescription was very high. Otherwise, the product quality and ease of purchase was great.

I won't use Optically again as there have been lengthy delays in receiving my orders. For the latest order, the "72 hour" glass are a joke. I still… Read more

haven't received them 25 days after I place my order! Terrible customer service, their claims and promises are not to be trusted unfortunately.

Wont refund even over 2 weeks after I returned the package. Emailed twice and 4 times in the chat function and they keep ending the chat and asking… Read more

me to wait extra time. Ive used clearly contacts for a decade and am extremely disappointed. Never had this issue before :(

I would not recommend Just Sunnies based on my experience. I ordered a pair of sunglasses that was listed as in stock on their website. After… Read more

waiting two weeks, I was told the item was actually not in stock and that I would need to wait another four to six weeks.

After waiting four weeks, I contacted them for an update. Instead of providing a clear timeframe, they told me they still did not know when the sunglasses would be available. It could take another eight weeks, or even longer. My only options were to keep waiting, choose a different pair, or accept a refund.

I chose not to wait any longer. I went over to Great Southern Sunnies ordered the exact same sunglasses. They were $10 cheaper, genuinely in stock, and arrived within three days.

The most disappointing part was not the delay itself. It was the lack of accurate stock information and the poor communication. If an item is not in stock, be upfront about it. Customers are far more likely to appreciate honesty than being left waiting for weeks with no certainty.

Unfortunately, this experience means I will not be buying from Just Sunnies again, and I cannot recommend them based on the service I received.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs… Read more

from them and I wanted to get 4 wooden arms so I change the petrol made plastic arms over into wood. But nope no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.

I purchased a pair of sunglasses from Great Southern Sunnies about six months ago and unfortunately managed to damage them. I reached out to see if… Read more

there was anything they could do to help with a repair.

Without hesitation, the team went above and beyond and arranged a replacement pair for me under warranty. The whole process was incredibly easy, and the customer service was exceptional.

It’s great to see a business that genuinely stands behind its products and looks after its customers. I highly recommend Great Southern Sunnies!

Pete - Melbourne VIC Australia

I had such a great experience with Baxter Blue's customer service. From the moment I reached out, the team was friendly, helpful, and genuinely cared… Read more

about resolving my issue. Nothing felt like too much trouble, and I really appreciated how easy they made the whole process.

One thing that really stood out was that they have a direct phone number where you can actually speak to someone. That's so rare these days, and it made such a difference compared to companies where you're stuck waiting for email replies or chatting with a bot.

It's nice to know there are still companies that stand behind their products and value their customers. I'd happily recommend Baxter Blue to anyone looking for great products backed by excellent customer service.

The repairs are more than double the price in Australia than it is in the USA. A frame repair is $50 USD ($71 AUD) in America on there .com website.… Read more

In Australia it’s $145 AUD on there .com.au website. I’ve reached out asking why they charge Australians twice the price for repairs with no reply. There claim on there website is reasonably priced repairs. But I fail to agree.

Got a pair of sunglasses just over a year ago. They looked great but lenses started developing a halo fro the outside in making them unusable.… Read more

Contacted the store - they did not offer a replacement pair and do not have/sell replacement lenses. Very dissappointed.

I went to ampliphon, got told to go next door to spec savers. Maybe i dont look old enough to have pension card. Best thing they could have done for… Read more

me. I met kate at spec savers. A down to earth, honest person who did a hearing test for me. We made an appointment for a follow up test and she was able to reccommend a number of options in hearing aids for me. Two weeks later i went to have my hearing aids fitted. She was very helpful with how to fit and care for them. Even set up the bluetooth connection on my phone and showed me how to use it. Kate never tried to upsell me on anything. Gave me options to select from, price, size etc. Cost less than 2 grand and boy am i happy. Thanks kate and bella. Dont worry about the whingers out there. You guys are great. Graham

⭐️⭐️⭐️⭐️⭐️ Absolutely love my sunglasses! They’re slightly bigger than I expected, but honestly, they look amazing and I’m really happy with them. They’re stylish, flattering. I’ve already received lots of compliments. Definitely recommend! ✨

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Tried this optometrist after having a very bad experience with a well known optometrist. They are fantastic. Very knowledgeable and friendly. They made me feel comfortable and I'm extremley happy with the service and product I received.

BUPA Camberwell - Very good service. Very accurate with getting my Prescription correct. I have not had a Migraine since getting my new Glasses ! … Read more

I was actually booked in for a Brain MRI - but new Glasses did the trick. Very professional. Great Staff at Camberwell - and Michael is so helpful and attentive ... TOO EASY !!!

Deceptive Conduct and a Written Promise to Mislead the Regulator: Reviews by others describing this exact pattern of Australian Consumer Law… Read more

violations were visible before I purchased. You read them and assume it will not happen to you, especially when you have owned two previous Prada models of the same line without issue. Then it does.

I purchased a pair of Prada sunglasses from BrightEyes. The lenses had a significant manufacturing defect, stress-induced birefringence reaching the centre of both lenses, confirmed by a qualified optometrist. The defect caused visual halos and distortions during normal outdoor use, making the glasses unfit for purpose under the Australian Consumer Law.

Their e-commerce supervisor dismissed the claim without seeing the glasses, relaying a supposed Prada warranty assessment conducted solely from photos and processed in 24 hours. She then advised me not to use a polarised screen to test the lenses, despite it being the standard diagnostic tool for detecting birefringence. She also refused to share the written Prada response she claimed to have. Only after I pushed back did she concede that a physical inspection by Prada would be required, rendering the photo assessment irrelevant.

After the glasses arrived at BrightEyes' warehouse, the same supervisor photographed them against a backlit polarised screen, the exact method she had told me not to use. Those photos confirmed severe birefringence and showed a crystalline, irregular cluster consistent with coating delamination, a secondary failure consistent with the level of internal stress present in the lens substrate.

She called the delamination "scratches" that I had caused, despite the absence of scratch characteristics, and argued scratches were responsible for the stress-induced birefringence I had been reporting from day one. I pointed out that this implied they had sold me sunglasses that were not only defective but scratched, that their own photos confirmed both defects, and that surface marks cannot cause internal, stress-induced birefringence regardless of their origin. Despite promising to follow the correct warranty procedures and to actively resolve this issue as quickly as possible, BrightEyes kept the defective product, never processed a refund, and went silent.

Throughout this process, I requested a replacement under the ACL. When said supervisor claimed the glasses had been dispatched to Prada immediately after receipt, while BrightEyes' own warehouse photos were taken the very next day, I informed her I would escalate to the Office of Fair Trading. She replied in writing, pre-announcing BrightEyes' intent to mislead the OFT by claiming the matter was still pending manufacturer review, even though the glasses were sitting in BrightEyes' warehouse with nothing sent to Prada.

I lodged a formal complaint with the OFT. True to their written pre-announcement, BrightEyes declined to offer any remedy, retaining the product and never processing a refund. The OFT directed me to the Queensland Civil and Administrative Tribunal (QCAT) and independent legal advice to recover my funds and consequential losses, both of which I am now pursuing. I separately lodged a report with the ACCC.

In preparation for QCAT, I accessed the full OFT case file under Queensland's Right to Information Act. The case activity log records that BrightEyes replied to the investigating officer, then attempted to recall that email twice within the same minute but failed. The file also revealed that their OFT response is currently blocked from release by another government body pending a separate process. Combined with the failed recall attempt and heavy redactions under law enforcement provisions, this suggests an active investigation into BrightEyes' conduct and their compliance with the ACL. There is hope that a regulator will finally teach BrightEyes to comply with the law.

Buyer beware.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

OPSM are dishonest and unethical. I asked to have new lenses put in my existing frames, which I purchased from the same store 16 months ago - the… Read more

staff at first told me I have to get new frames as they don't make those lenses anymore, then changed their mind when I said I will go elsewhere. Then, they charge $59 to put the new lenses in my existing frames instore. It took less than 5 minutes to do this. When I complained to the store manager, they said this is just a standard charge - $59 for less than 5 minutes work - that works out to be $720 per hour! Very unhappy with the whole experience!

Very disappointing. Lens of reading glasses were extremely poor quality, compared to reading glasses I've previously purchased from 3 other major… Read more

optical retailers. The quality was comparable to a cheap pair I bought at a chemist. The frame was also so 'light weight' that it fell apart within a week, yet it wasn't covered under warranty.

I have been to a couple of optometrists, and I found the optometrist at this Cairns central store Mr Prodipto Peter Prottoy deserves 5 stars because… Read more

He checked my eyes thoroughly and gave me good advice on glasses. I then recommended him to my husband. Once again Mr Prottoy performed an exceptional job in examine his eyes and also found a problem with his right eye using the latest technology and straight away sending him to Cairns hospital emergency. Many thanks for the caring we have had from this optometrist. Unlike some other stores, this one is more about quality service and eye health of customers. Highly recommended this place.

Very bad customer services both girls are so rude and was laughing and making fun that I'm going the return and it was so hard to communicate and I… Read more

asked to manager to call back and no response after that never shop sunglass hut there return policy is pathetic