Best Optical Retailers

Amazing service from the team and love that it’s dog friendly!

madeleine was very helpful with all our optical needs. cheers to her!

Sunglass Fix did a great job replacing the lenses in my Versace sunglasses. They are an uncommon model so they custom made them to fit and installed… Read more

them too before sending them back. I can see through them properly now (no more scratches) and they're much better polarisation compared with the original Versace lenses that I sometimes had to take off when driving or looking at my phone. Would recommend!

On 27 June 2027, I paid for 3 pairs of spectacles in their Loganholme shop (multifocal, for long distance and for reading). I collected the… Read more

spectacles on 11 July 2026.I use the multifocal, the other 2 are for spare. After wearing the multifocal spectacles for a few days after collecting the spectacles on 11 July 2026, I discovered I have double vision when wearing that spectacle. I asked another spectacle company to look at it. That company on initial inspection told me there were no markings on the lens which is unusual and told me to take it back to Oscar WYLEE for their action. I lodged a complaint through their website on 16 July 2026 but have not received any response.

I purchased a pair of Cazal 6035 glasses, which I considered to be a premium-quality frame. After around six months of ownership, a crack developed… Read more

near one of the brackets.

To be completely transparent, I did drop the glasses once onto soft grass approximately three months before the crack appeared. However, I generally take very good care of my glasses, and the drop was very minor. Because the crack didn’t appear until months later, I’m not convinced that such a low-impact incident was the true cause of the failure.

The supplier believes the drop caused the damage, but I find that difficult to accept given the nature of the impact. It’s also impossible to completely rule out damage occurring during shipping before I received them, although there is no way to verify that either.

I’m not disappointed with the appearance or comfort of the glasses, but I am disappointed by what I consider to be a premature failure for a premium product. This is the first pair of glasses I’ve owned that has cracked in this manner.

I have owned several pairs of DITA frames over the years, many of which are older and have experienced far more knocks and accidental drops without any structural issues. Based on that experience, I personally believe DITA frames are of a higher build quality than Cazal.

Overall, I don’t believe the evidence supports the conclusion that a single, light drop onto grass was solely responsible for a crack appearing three months later. In my opinion, the failure is more likely related to the durability or quality of the frame than the minor impact itself

Easy to order and great to wear, excellent colour choices

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

I won't use Optically again as there have been lengthy delays in receiving my orders. For the latest order, the "72 hour" glass are a joke. I still… Read more

haven't received them 25 days after I place my order! Terrible customer service, their claims and promises are not to be trusted unfortunately.

Lenses took some time to arrive but the prescription was very high. Otherwise, the product quality and ease of purchase was great.

Faulty contact lense in batch of others that are correct & customer service not helpful and not willing to resolve. Rather stick with ordering with… Read more

other companies. I read before buying customer after sales support are terrible but went ahead to buy anyway hoping quality of product would be good.

I would not recommend Just Sunnies based on my experience. I ordered a pair of sunglasses that was listed as in stock on their website. After… Read more

waiting two weeks, I was told the item was actually not in stock and that I would need to wait another four to six weeks.

After waiting four weeks, I contacted them for an update. Instead of providing a clear timeframe, they told me they still did not know when the sunglasses would be available. It could take another eight weeks, or even longer. My only options were to keep waiting, choose a different pair, or accept a refund.

I chose not to wait any longer. I went over to Great Southern Sunnies ordered the exact same sunglasses. They were $10 cheaper, genuinely in stock, and arrived within three days.

The most disappointing part was not the delay itself. It was the lack of accurate stock information and the poor communication. If an item is not in stock, be upfront about it. Customers are far more likely to appreciate honesty than being left waiting for weeks with no certainty.

Unfortunately, this experience means I will not be buying from Just Sunnies again, and I cannot recommend them based on the service I received.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs… Read more

from them and I wanted to get 4 wooden arms so I change the petrol made plastic arms over into wood. But nope no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.

I had such a great experience with Baxter Blue's customer service. From the moment I reached out, the team was friendly, helpful, and genuinely cared… Read more

about resolving my issue. Nothing felt like too much trouble, and I really appreciated how easy they made the whole process.

One thing that really stood out was that they have a direct phone number where you can actually speak to someone. That's so rare these days, and it made such a difference compared to companies where you're stuck waiting for email replies or chatting with a bot.

It's nice to know there are still companies that stand behind their products and value their customers. I'd happily recommend Baxter Blue to anyone looking for great products backed by excellent customer service.

The repairs are more than double the price in Australia than it is in the USA. A frame repair is $50 USD ($71 AUD) in America on there .com website.… Read more

In Australia it’s $145 AUD on there .com.au website. I’ve reached out asking why they charge Australians twice the price for repairs with no reply. There claim on there website is reasonably priced repairs. But I fail to agree.

Got a pair of sunglasses just over a year ago. They looked great but lenses started developing a halo fro the outside in making them unusable.… Read more

Contacted the store - they did not offer a replacement pair and do not have/sell replacement lenses. Very dissappointed.

Ordered a pair of Ray Ban Aviators at best price i could find at the time..they were posted quickly with free express post with Australia… Read more

post..arrived quick in a box well packed..sunglasses as described real RBs ..no problem with this organisation would highly recommend...legit company well worth buying form ..thanks GSS....

I received 2 pairs of glasses after having eyes tested. I had problem reading with the glasses - vision on computer screen was blurred. I can read… Read more

clearly with one eye closed. I returned to store to advise them of the issue. I was told that I had dry eyes and was sold a bottle of eye drops. That did not resolve the issue. I again returned to the store and spoke to the Manager. I thought they may offer to re-test in case they made some error. To paraphrase the Manager, it was basically that they were sorry I was not happy. So now I have 2 pairs of glasses that are not fit for purpose.

I was sceptical at first but I received my glasses this week they are great. I have a prisms and short sited in my left eye and have a problem in the right. Great customer service and delivery. Highly recommended

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Tried this optometrist after having a very bad experience with a well known optometrist. They are fantastic. Very knowledgeable and friendly. They made me feel comfortable and I'm extremley happy with the service and product I received.

BUPA Camberwell - Very good service. Very accurate with getting my Prescription correct. I have not had a Migraine since getting my new Glasses ! … Read more

I was actually booked in for a Brain MRI - but new Glasses did the trick. Very professional. Great Staff at Camberwell - and Michael is so helpful and attentive ... TOO EASY !!!

Deceptive Conduct and a Written Promise to Mislead the Regulator: Reviews by others describing this exact pattern of Australian Consumer Law… Read more

violations were visible before I purchased. You read them and assume it will not happen to you, especially when you have owned two previous Prada models of the same line without issue. Then it does.

I purchased a pair of Prada sunglasses from BrightEyes. The lenses had a significant manufacturing defect, stress-induced birefringence reaching the centre of both lenses, confirmed by a qualified optometrist. The defect caused visual halos and distortions during normal outdoor use, making the glasses unfit for purpose under the Australian Consumer Law.

Their e-commerce supervisor dismissed the claim without seeing the glasses, relaying a supposed Prada warranty assessment conducted solely from photos and processed in 24 hours. She then advised me not to use a polarised screen to test the lenses, despite it being the standard diagnostic tool for detecting birefringence. She also refused to share the written Prada response she claimed to have. Only after I pushed back did she concede that a physical inspection by Prada would be required, rendering the photo assessment irrelevant.

After the glasses arrived at BrightEyes' warehouse, the same supervisor photographed them against a backlit polarised screen, the exact method she had told me not to use. Those photos confirmed severe birefringence and showed a crystalline, irregular cluster consistent with coating delamination, a secondary failure consistent with the level of internal stress present in the lens substrate.

She called the delamination "scratches" that I had caused, despite the absence of scratch characteristics, and argued scratches were responsible for the stress-induced birefringence I had been reporting from day one. I pointed out that this implied they had sold me sunglasses that were not only defective but scratched, that their own photos confirmed both defects, and that surface marks cannot cause internal, stress-induced birefringence regardless of their origin. Despite promising to follow the correct warranty procedures and to actively resolve this issue as quickly as possible, BrightEyes kept the defective product, never processed a refund, and went silent.

Throughout this process, I requested a replacement under the ACL. When said supervisor claimed the glasses had been dispatched to Prada immediately after receipt, while BrightEyes' own warehouse photos were taken the very next day, I informed her I would escalate to the Office of Fair Trading. She replied in writing, pre-announcing BrightEyes' intent to mislead the OFT by claiming the matter was still pending manufacturer review, even though the glasses were sitting in BrightEyes' warehouse with nothing sent to Prada.

I lodged a formal complaint with the OFT. True to their written pre-announcement, BrightEyes declined to offer any remedy, retaining the product and never processing a refund. The OFT directed me to the Queensland Civil and Administrative Tribunal (QCAT) and independent legal advice to recover my funds and consequential losses, both of which I am now pursuing. I separately lodged a report with the ACCC.

In preparation for QCAT, I accessed the full OFT case file under Queensland's Right to Information Act. The case activity log records that BrightEyes replied to the investigating officer, then attempted to recall that email twice within the same minute but failed. The file also revealed that their OFT response is currently blocked from release by another government body pending a separate process. Combined with the failed recall attempt and heavy redactions under law enforcement provisions, this suggests an active investigation into BrightEyes' conduct and their compliance with the ACL. There is hope that a regulator will finally teach BrightEyes to comply with the law.

Buyer beware.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

As a big consumer of Prescription Sunglasses and regular glasses, I tried the Optical Superstore in Ainslie Place CANBERRA, and was very impressed. I… Read more

have a weird prescription and graded focus lenses. The lenses and service were the equal best I've had over 5 countries and 30 years. Perfect progressive shading and focus. Very impressed and I will return. They're a little out of the way but still only 150m from Canberra Centre towards Canberra Theatre.

Been to Carousel Opsm and found the Optometrist Tansy was excellent and so professional plus very friendly.

Purchased a pair of Maui Jim in store at Sunglass Hut Pacific Werribee. Was made to enter all my details in store for an online purchase as they did… Read more

not have them in store. Received them & after several days (returns allowable up to 45 days) returned them for a refund due to several fitment reasons. They refused a refund stating that in store purchases don't warrant refunds. I explained that my reasons warrant a refund but the attendant was quite rude stating that the T&C's on the receipt stated "NO REFUNDS" I took her word for it as I did not have my reading glasses. When I got home I read the receipt which had no T&C's it simply read that the conditions are online. Online clearly states what I had initially been told from a different sales consultant at the same store when I made the purchase. I am clearly entitled to a refund. I feel as I have been lied to & that the sales consultant clearly does not understand the Sunglass Hut policies. I will never shop there again, a pity really as in the past I have purchased from Sunglass Hut without any hiccups. It takes an eternity to gain the loyalty of a customer & only seconds to lose it. Next stop will be Head Office first thing Monday

Visited Laubman & Pank today 24/7/26 to get a new pair of safety glasses. My form expiry is the 24/7/26 I was told my form was out of date, nowhere… Read more

on the form does it say an expiry time after 25 of getting my safety glasses from this store I’m very disappointed. I walked out but returned to ask where on the does it state the time of expiry. Thanks for nothing Laubman & Pank