PrEP Health

I've been using PrEP.HEALTH for years, and their service is consistently outstanding. The platform is easy to use, and the support team is always responsive and professional. Highly recommended for reliable, stress-free care!" Show reply

After being turned away from 3 brick and mortar sex clinics because i didnt meet the "critical patient critetia" i was actually reccomended prep.health australia by chat gpt and oh my god i am so thankful. After one phone consultation with a lovely doctor, i was emailed a list of tests needed before i could be prescribed Prep. I printed the list,… Read more ·  1

went to my local pathology and within 2 days from chat gpts initial reccomendation i was in posession of my much needed prep script. I absolutely love these guys and they were so amazingly helpful at all stages of the process. I would like to give a special shout out to Dr R Tink who so patiently answered all my extra questions during the phone consultation. Oh and it was all bulk billed!!!! Absolutely incredible.

Fantastic service. Phone consult doctor very friendly and understanding. Great that it's so discreet and confidential. The new app is great. So easy to navigate. Show reply

Easy and speedy process. You can get appointments quickly. Doctors are friendly and understand the needs of the LGBTQIA+ community. Show reply

After my last one star review I was contacted via email by the practice manager for hyphen health ( [Name Removed] ) I was advised all had been fixed. Due for a renewal of Prep I thought I would log on and test before placing an order and pathology referral , and check all was working. Give it another chance ( I’ve been with these guys for years… Read more

for my Prep needs) Sent a message via the portal. Received an sms reply saying to check the message reply in the online portal. Sure enough, nothing has been fixed and the online portal is completely useless. It’s a shame, a service I used to use with ease has now been rendered completely useless to me because of some supposedly new and improved portal. I couldn’t make up how bad this service is if I tried.

The process has been fine up until my most recent rescript. No complaints with the doctors service however it feels and seems like the support personnel have gone out their way to make this script refill almost impossible. I paid up front for all charges including the additional fee for a non Medicare critical appointment - that still took 4 days… Read more

to happen. My referral was not sent for a further 3days and only after I contacted Prep Health. 2 days after my results came back still no script sent so I used I contacted them again only to receive a generic response. Now it has been 2 days and they ring to tell me my details were not in the system or that I inputted them incorrectly despite having g had 4 previous scripts sent to the same address. Overseas call centre and zero care or assistance from any of the admin/logistics team. AVOID PREP HEALTH AUSTRALIA

Avoid them. Clearly something VERY wrong with their systems and customer service ( non existent) Paid for a service and battling to get what I’ve paid for. Can never speak to a person. Bombarded via sms to check messages in portal and there’s never a message there. Numerous emails to try to find someone to fix the problems and actually get the… Read more

script I’ve paid for. Still nothing. Avoid the mess and just go to your doctor. These people are nothing but incompetent.

I used prep health for my regular sexual health screening and for accessing Prep. It’s quick, easy to access, bulk billed. The doctors are caring, take time to ensure you understand and can ask questions, and generally I can book a telehealth within 24-48 hours. The app is great for checking your results and co-ordinating treatment if needed. It’s a great service to make sure you and your partners are safe while you have fun. Show reply

Just wanna give Nick a great review as he is such a lovely guy very professional at his job friendly and caring and knows his job well and checked all my details and let me know that there are some current STI floating around and to make sure I’m up to date with all my shots Nick thank you for your phone call this morning and getting through our… Read more ·  1

appoiment smoothly you are a credit to the company 10/10. Also with saying this I’ve never had any trouble with any one from this company everyone has been great at what they do so congrats to everyone eles that I’ve deal with in the past highly recommend PH Keep up the good work guys

This service has been extremely useful and fulfilling my scripts and my regular health check ups. I used to go to the Sexual Health Clinics for both, but this service makes things so much easier. It is especially useful for people who are scrapped for time as you can book appointments online and everything is done digitally. Would definitely recommend this service to a friend. Show reply

Amazing service. So quick and convenient. The doctors are friendly, professional and have given me great advice on multiple occasions. I love how everything is managed through their online portal - all my STI test results are sent directly there, which makes it really easy to stay on top of my sexual health. It’s so much easier, cheaper and less… Read more ·  1

convoluted than going through my GP and It’s all bulk billed. Pathology and scripts are all sent via their portal. Couldn’t recommend it more for anyone wanting a simple, discreet and reliable way to manage their sexual health.

The team at PrEP Health provide a streamlined & caring service .Without the hassle of having of having to jump through hoops as many of us in regional, rural & remote communities often have to to get PrEP. Thankyou PrEP Health. Show reply

The team merged my 2 accounts into one which makes everything easy! I also messaged the team few times and they always replied within minutes and have been super helpful. Thanks for your hard work Show reply

As a gay man living in a small country town I have found the service easy to access and the staff super helpful. The changes have made it easier to access information and receive response to any questions. Keep up the great work. Show reply

Great service, super quick to get appointments (literally, same day!) and the doctors, nurses and support team are all really wonderful and personable! Have used the service three times now and I’ve been happy every time! Show reply

Unfortunately I can't give a negative review website does not work will not send the log in code i have tried 25 times including with and without the zero. At the pathologist and can't get the form I was told yo scroll down to find. Cant get help on the phone as they close at 2 pm absolutely useless

This is undoubtedly the worst service I've ever used. They NEVER answer their phones despite claiming to have a call centre which operates after 10am. They NEVER respond to online chat messages through the portal; and they have the worst website I've ever had to navigate. This service delights have making the customer experience as difficult as it possibly can for its users, and they have little regard for patient time.

I had an issue with some details on my referral, but Lorenz responded incredibly fast and updated everything promptly. This was my first time using the service, and I’m really impressed with how efficient and helpful the support team was. It made the whole process smooth and stress-free. I’m very happy with the experience and will definitely use this service again. Show reply

Exceptional Support from Teresita! – Teresita - Teresita was incredibly responsive, professional, and helpful. She communicated clearly and assisted me with tasks like requesting a manual script from the doctor. Her positive attitude and efficiency made resolving my issue easy. Highly recommend her! Show reply

Very helpful – Dealt with Lorenz and his been incredibly helpful with booking my appointment, his prompt responsive is truly appreciated. The service was easy and look forward to the next. Show reply

Perfect Customer Experience – Great service, always kind and understanding. The doctors answer any and all question simply and without any judgement. The customer service staff interactions I have had are always prompt and friendly. Not to mention the service the organisation provides is awesome Show reply

Thanks A+++++ – Lorenz was very helpful and very quick to reply and help the issues I was facing Show reply

Highly Recommend – Easy to organize and very helpful people. It was a convenient service with good follow ups and responses. Show reply

Friendly Staff – Lorenz was friendly and helpful in responding to my requests immediately. Thank you. Show reply

Good communication – Very helpful communication by email when I had an issue. Show reply

Fantastic support – Such a great support experience. Had an issue with the pathology lab and support found the issue, chased it down and had it solved in a matter of hours. So attentive and friendly too, couldn’t recommend enough. Show reply

Quick and easy – Quick and easy. I would definitely recommend this to a friend Show reply