Queensland Country Bank Car Loan

We had a great experience with our new car loan. Peter was very knowledgeable and friendly, made everything very simple and easy. We will be refinancing our mortgage to QCB based on this interaction with Peter. Highly recommended!

Convoluted loan process and unreliable time frames advertised – Applied for a loan on the Monday while putting a car on hold with a dealer, as website advertises loan outcomes within 2-3 days. After 3 days repeatedly called to enquire for loan offer but call staff (who were fantastic) could not reach loan team on any occasion and sent messages to call me back which didn't happen over 3 days. Lost our car hold… Read more

and then after calling and emailing to withdraw loan application, I then received a call to complete loan and was told they only receive it a day earlier and given a range of excuses about how busy she was and blaming it on referral process within the bank. Was told by one call operator that a credit check would not have been completed until they spoke with us, while the loan consultant later told us it definitely has been done, so my credit score has been affected through this experience. Internal processes seem convoluted and unreliable, and advertised time frames are inaccurate.

Car loan – Professionalism, friendliest staff, competitive rate. Cant believe a company like this exists still. Great decision i went with QCB. Show reply

New Car Loan – Outstanding customer service through loan application and approval process, and assistance in securing insurance. Show reply

Great rates and excellent service – Very happy with the service. With all the information, the car loan was approved in 2-3 weeks. Rhys is the go-to guy. Thanks a ton. Show reply

2 x Interest Rate Increase in 4 months – I understand variable loans, however I have had many car loans at lower fixed interest rates. This bank has increased my car loan interest rate twice in 4 months. Bet it won’t go back down when they interest rates come down.

Great rates but process was a bit outdated – I found there whole process a bit outdated. My application was made online and then I received an email saying it was been received and was being processed. The email did not contain specific details about the rate, loan term, or type of loan and I actually had to email to ask because I couldn't recall. Personal details had to be sent in via… Read more

email, which isn't the most secure method and it made me a tad nervous.

I would feel much more comfortable if there was a portal where I could access what I needed on demand and also submit documentation via a more secure channel.

Despite that, the process was simple, fast, and when I did email and express concerns or need information, the customer service was exceptional.

They decline the loan before even getting it assessed – Both my wife and I have good incomes never missed payments on anything, got lots of savings and the manager of the Booval has decided before submitting the application we not eligible. unbelievable. They got a good rate, but not good service.  Show details

Incredible rate matched by best service – Been years since I've applied for a loan, let alone a personal loan for a car. Trisha at the Cairns branch of Queensland Country was extremely informative and helpful, matching me to the correct loan when I didn't think my chosen car would qualify and thus giving me the lowest interest rate. When I was doing research with interest rates and… Read more ·  1

comparisons, QCB's rates were the lowest in the market, so much so that even finance brokers said they weren't able to beat it. Trisha gave me information straight up and was incredibly supportive when I was going through the paperwork and submission. She was transparent and honest thorughout the process. It didn't take very long - less than three days for me to know the outcome. A really big plus with using Queensland Country is that it's very personal service - you really are speaking to A) a human being B) A professional C) a Queenslander. Trisha ensured that communication with the dealer happened on time and initiated contact and didn't wait for the dealer. In fact, the worst thing about the whole process is how slow the dealership has been. She also gave me a very competitive quote with insurance - it was half of what I'd been quoted by competitors for the same insurables. I have no hesitations recommending QCB or Trisha for any loan or mortgage requirements and look forward to dealing more with this regional bank. Also, despite being a local, I never once had to pop instore to complete documentation, saving me a lot of time. Bonus!

Such a life saver. She helped us and walked my partner and i through wverything. Explained clearly and effectively – Provided me with full information with repayments, insurance, policy and fine print. Could hold a yarn and not make loaning appointments awkward. Really helpful 10/10 would recommend Show reply

Awesome customer service I have ever received from any bank – Karrine has helped me throughout the process and always keep me updated about the process. She is very responsive and a great asset to the bank. Their customer service is just next level which I have never ever experienced from any bank or any other organisation. I would love to do business with them in future. Thank you QCB once again. Show reply

Quick, easy, no fuss application – The whole process of applying and getting finance for a new car was quick, easy and simple with a very competitive interest rate. Staff were very friendly. Would highly recommend QLD Country Bank! Show reply

Best rates I could find – Customer service was exceptional ... polite, friendly, efficient, always willing to assist. Best interest rates I could find Australia-wide for a personal loan to buy a plug-in hybrid. Didn't matter that I lived in Western Australia. So glad I found them and have told everyone I know about them. :) Show reply

Fantastic service – We decided to go with Queensland Country for a loan on our new plug in hybrid car. We live in Melbourne but their rates were attractive. I’ve recommended QC to all of my friends and family. Their app is pretty smooth too! Show reply

Great communication quick efficient – Loan staff were super quick at replying to our questions and were clear in what they required from us. Loan processed very quickly. No unexpected costs, very transparent. Show reply

Great value car loan – I shopped around for the best value car loan I could find, QCB left the rest for dead as far as value for money goes, a great rate, great service and one very happy customer. Do the sums and see how much you will save over the life of the loan, like me you'll be pleasantly surprised. The service I received from Clarke was outstanding. Well done to the QCB loans team. Show reply

The Qld Country Bank team was just amazing Kym was the best – I would definitely recommend the team to my friends and family Show reply

Car loan – We were able to contact them and have questions answered straight away the loan went so smooth all the team there are amazing and so friendly Show reply

Very bad service – Online Loan application was not user friendly, was hard to contact loan staff. Website did not disclosed that joint loan is assessed as full liability despite it being a joint loan. I called and asked the customer service and explained my concern about my joint home loan and was assured that they will look into my rates documents. Had i know they… Read more

will be assessing my joint liability as full liability i would not go ahead with the application! They are just attracting people with the low rate and fees, be prepared for the lengthy application and outdated system. You are priding yourself as bank for the community / people. I guess you are just ready to serve QLD based customer. Won’t recommend this bank at all.

Efficient, approachable and friendly – The service was great from start to finish. It took shorter time than I expected. Brendan was nothing but professional, helpful and friendly in his approach. Everything was explained very well and nothing unexpected occurred. I am 10/10 satisfied with the process Show reply

Great service and quick approval – This is our second loan with QCB and they continue to provide excellent service and products. Communication throughout the process was second to none and they make the entire process of a car loan stress free. Show reply

Hassle free Car finance – Customer service was exceptional, very quick to acting on correspondence between myself and loans consultant. Very competitive rates and the whole transaction with car dealer was effortless. Show reply

Polite, old fashioned service – Simply the best rate available by far. Super impressed. Efficient and friendly service. Show reply

Great customer service and very competitive, great experience all round – Friendly staff, easily contactable and no over seas customer service centers Show reply

Loan Car with awesome rates and service – I am 100% satisfied and recommend their services to all people that I know. Seamless process. Show reply