1,259 reviews
AI reviews summary
Pros
Cons
Verdict
Schmick Car Care Club delivers a polarised experience for members, largely depending on whether claims fall within their strict cosmetic repair guidelines. When services are successfully booked, customers are generally very satisfied with the high quality of workmanship, professionalism, and convenience provided by mobile technicians. However, a significant number of members report frustration regarding claim rejections, policy limitations, and delays in customer communication.
Simon not only communicated a timeframe the day before, but he was on time, efficient and such a lovely guy!! It was a pleasure to have him and he did an awesome job!!
I purchased Schmick specifically for minor dents and scratches, but I’m disappointed with the assessment process. Several minor damages were rejected based only on photos. For example, a rear quarter scratch was assessed as being deep enough to require a respray, while I’m confident it can be removed with compound/polish. I understand there are… Read more
exclusions, but I feel it’s unfair to make these decisions from photos without a physical inspection. I paid for the service expecting help with minor cosmetic repairs.
Manuel from Sydney came out to touch up a scratch on my boot liner today. He was super friendly, professional and efficient. You can clearly see how much pride he takes in his work. Now the dent is non-existent thanks to his craftsmanship and for $50 is a steal! Will definitely book Manuel again in future!
Reviews with attachments
First time I used the service and was very satisfied with the service. Very good, very professional.
Last time I ever purchase – After 3 attempts on repairing a scratch on my passenger side pillar on my GTI, and some weeks later, I’m still waiting on a call to complete my repair. I have overspray on the windows and roof and it is full of swirls. Update Feb 25 purchased my new TRoc R. Schmick balance was transferred to this vehicle but wouldn’t let them near it. They never… Read more
completed my repair nor contacted me when I asked to speak to management. So clearly they do not give a fook.

- +1
Excellent car and customer service – Excellent service. From the day our car got the scratch, I was worried about the cost. Glad that we had schmick membership - the repair costed minor charges of 50$. They have excellent car repair services. They even washed my car for no additional cost. My car is looking new again.
Excellent Service – Brilliant work by Bolis on my vehicle today Outstanding service!! Highly recommended! Thanks Show reply
I took out my Schmick Care membership on a new Hyundai just three years ago. After recently purchasing a new Camry and disposing of the Hyundai I transferred my membership to the Camry. This was done through one phone call and a response with an email. So transfer of membership does work with very little effort: Phone operator courteous and… Read more
informative.
With the Camry I experienced a heavy graze on the front lower cowling just a few mm off the ground by hitting a kerb which was parallel to the car when turning into the park. I contacted Schmick through their NEW App and two emails later I provided images of the damage as well as location for repair; and an appointment was arranged. The technician arrived on time and carried out a superb repair. I was impressed with the care taken particularly that this damage was so close to the ground requiring the tech to lay on the ground for the whole procedure. Brilliant completion of what was disappointing damage to my new Camry.
I want to say that I have dealt with numerous problem businesses, particularly parcel delivery companies, but I can say that Schmick fits into the "professional category". Right from the start of vehicle transfer to the final paint job the whole experience was excellent, reliable. courteous and believable. Schmick is a professional organisation which carries out its promises.
I had a fantastic experience with Steve P at Schmick Dent and Scratches. Steve was professional, friendly, and took great care with my car. The quality of the work was excellent, and the finished result was even better than I expected. He kept me informed throughout the process and made everything easy and stress-free. I highly recommend Steve… Read more
and the team at Schmick Dent and Scratches for anyone looking for quality workmanship and great customer service. Thanks again Steve!
I last reviewed Schmick in 2024. In August 2026 I had need for their service once more, having sustained duco damage (scratches) in a car park. I was pleased that once more Martin, from Schmick, turned up to do the necessary work. Martin is a most approachable and easy to talk with man. His skills are excellent. Once more, on the completion of… Read more
the work there was absolutely no way anyone could ever have told that there was damage. The fee I pay is worth every dollar as my car (A 2023 Subaru Forester) looks as good as it ever did.
I definitely recommend Shane from Schmick as Shane demonstrated his expertise in removing the curb rash to a perfect new rim look on my wife’s car. Shane is excellent as demonstrated by his work ethics and attention to detail throughout his work. I can validate Shane is customer focussed, professional and extremely knowledgeable with his work. His… Read more
punctual communication and high-quality automotive workmanship are second to none. If you are wanting an excellent mobile service for your curb rash definitely reach out to Shane at Schmick as you shall be extremely impressed!!
My second scratch and dent repair using Schmick. Like the first repair, the technician (Dominic) did an excellent job, was quick because of his skill, and was very courteous.
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Daniel was great and did an awesome job with my repairs. He takes pride in his workmanship.
Excellent job and no evidence of any scratches or a damage
Very impressed, the technician who fixed the scratch did an amazing job.
Huge thanks to Steve at Schmick for the incredible job on my iX. He handled the repair with such precision that you'd never know there was ever a mark on it. It’s rare to find such high-quality workmanship and attention to detail. Steve is an absolute asset to the company. Highly recommend his services!"
They refuse to fix my little dent of 3 cm, absolutely contradictory from what their claim on their advertising and brochure. Very late response (in 5 days) once you submit your job request. What a waste of money, don't fall in their trap. Go somewhere else better and stay away from this kind of scamming.
I'm extremely disappointed with the service I received from Schmick. Although Simon was great and did his best, the outcome was underwhelming. I had to wait three months for the appointment, only to be told that they couldn't fix the issue due to the 3-coated paint. This raises the question of why they sold me the program in the first place. The… Read more
whole experience felt like a waste of money. However, Simon's professionalism and decision not to charge me the $50 fee were appreciated.
Latest follow-ups
Can’t praise the workmanship enough – Had a pile of chips, dents and scratches on my Forester. I had read a lot of negative reviews about Schmick using lots of “red tape” to get out of fixing scratches and dents. However, Jake from Schmick visited me twice and did an exceptional job,… Read more
firstly in simply buffing out some deep scratches which I thought needed painting, arranging “Dents Away” to come and remove all those niggly shopping trolley dents in the doors and then returning to paint two doors. My car looks like brand new. So happy and impressed with Schmick and glad I spent the money buying this protection.
Follow-up · Booked the Schmick service for the second time to fix a couple of small nicks/scratches in the paint and some dents from shopping trolley "accidents". Easy process now that I have the app loaded on my phone. Took a while to get a date for the work to be done as they were busy but on the day, a very smooth process. No painting required this time as… Read more
Got them when we got a new car a few years ago from Toyota. It cost $1600. They took the money. The end. There’s always an excuse as to why the… Read more
scratches can’t be removed. Always. It’s been going on for many years. Stay away. I’m in the process of reporting them. I’d like to be paid for my time. Maybe a refund by them, for their appalling service.
Follow-up · I got an email out of the blue from them, saying that they have tried calling me several times on the day but there is no answer. I replied to the email to ask them to state the number they tried, as I did not receive any missed calls on the day. No reply from them. I think it is a huge money making scam on their side.
Follow-up · Nothing has been done. It’s theft in a very sneaky way.
Jake was excellent. We met on time and he inspected the scratches and stone chips, explained what he would do and time he would be finished. He texted me when he was almost finished which made our timing for car pick up easy. He then showed me all the work he had done which was excellent. Great service and can highly recommend.
Follow-up · How long did it take? 3 hours What was the scratch type? One lot on the panel just above the left rear tyre were superficial scratches from wire inside a blown tyre. They polished out. Another was damage to a wheel rim which was polishing out, and there were 2 small stone chips on the driver’s side door. Total cost $100.
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Positive reviews
Highly recommend. Dave was a total professional. I had a couple of scratch’s one on the bonnet that would be visible every time I drove. Now it is completely gone.
Like magic, Anthony made my wheel scrapes disappear. He was very professional, arriving on time, working without any fuss or mess and leaving without a trace. It feels good to have a brand new car again. Thanks Anthony!
Could not be happier with the result of service. Was somewhat concerned with the weather not being the best, but rain held out and Schmick professional did an absolute incredible job. The paint work looks better than from factory and perfectly matched. And paint chip marks were covered up so well done that it simply looks like no stone chips… Read more
ever existed. Schmick car care truely exceeded my expectations and highly recommend them to anyone. AAA+++ from a very satisfied customer.
Negative reviews
Purchased the Schmick Car Care Membership for $995 and DO NOT RECOMMEND! Every time I have lodged a repair included in their included repair list they say they will not cover it. This has now happened 3 times in 18 months. Have to fight with them each time even for minor scuff marks. When they finally agreed to 1 the guy came out and buffed it out… Read more
it 2 mins. DO NOT purchase this package from them as they take your money and do not honour the membership. Disgusting behaviour!
Very disappointing experience – extremely poor communication I made a claim back in April, and Schmick kept pushing me back to the dealership. The dealership had already provided all the required information, but I still received no meaningful update for months. Eventually, I was given an appointment for September. When the repairer finally… Read more
arrived, I was told they couldn’t complete the repair because the scratch was larger than what they were able to repair under their policy. There was also a dent, and the repairer said that this was not a job they handled and that someone else would need to do it.
I contacted Schmick again and was told that the third-party repairer should have contacted me and that I should call them directly. It has now been 15 days, and I still haven’t heard anything.
I’ve spent money on this insurance expecting the claims process to be handled professionally, but the delays, lack of communication, and constant back-and-forth have been incredibly frustrating.
What a waste of time and money. I expected much better service and support when making a claim.
In reality, although the product evens out to a bit more than $200 a year, the policies and customer support for the repair requests are so terrible and avoidant that nothing is worth that much. You're better off going to a panel beater and paying $200 for one small collection of issues. Also your dealership will not take responsibility and act… Read more
like they don't know you. They will not honour multiple issues and they do not have a fixed location. If you're anything rural/out of the CBD, you will not be heard by their team.
Recent reviews
Fantastic service from Schmick. The process of ordering, the courtesy of the booking through to the actual work completed by the technician was first class. Satisfied customer
I attended on 12/7/2026 and I was served by Corey. I accidentally put a $1 coin in without reading the signage, and didn't have another coin. I asked the attendant, Corey, to remove the coin however, it looked like the keyhole in the machine was bunged up. Instead of letting me drive away down $1 and a dirty car, the generous bloke gave me a few… Read more
minutes to wash my car. He was polite, professional and went above and beyond for my mistake. Your boss should be proud he's got a great worker like you around to keep an eye on things, keep up the great work mate.
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Hi Mr x123, I was unable to locate your… Read more (+5 replies)