What the hell is going on guys!!! I cant understand why you cannot pick up the phone and respond to emails! You have my money but where is my product! This is just an absolute joke, please refund my money!!!!
Good prices... arrived within a week. I was initially worried. Older store = delivery notifications aren't the best, but otherwise was a legit online store. Now have a good stash of pre-workout powders. Quality also seems good i.e., they weren't rock hard but still in powder form. Thanks SuppKings.
I buy my favourite protein powder from these guys – Purchased my favourite protein powder from these guys multiple times in the last 6 months. They always throw in a few freebies (I had to add them to cart) like a gym towel and pre-workout which I always appreciate. Items always packaged and arrived safely via tracked Australia Post shipping. Recently had a staff member call me to check in on a… Read more
possible duplicate order (it wasn't a duplicate) which I really appreciated as well. Will be buying from these guys in the future.
Reviews with attachments
Melbourne, VIC, AU – Very fast delivery. Product is a good quality. Free shipping for orders over $150 and few free samples added. Very happy with this online shopping. Thanks alot!!!
Terrible customer service – Ordered Giant Sports protein and received different brand, have emailed and called numerous times with no response
Love the products – I ordered two products and didn’t recieve a tracking number, 3 or 4 days went by and still nothing , I then came to read these reviews and got really worried so I called them up and told them my situation, the guy on the phone was really helpful and gave me a tracking number and told me I had been sent out. My products then came the next Monday so… Read more
the delivery took less than a week. The other reviews really scared me but just give them a call and they will be able to help you :)
Positive reviews
Fast delivery and excellent customer service! – I wanted to purchase an Owala bottle but was a little hesitant to purchase from SuppKings because of the reviews here. So I purchased my first one from Amazon. Then I wanted colours Amazon didn’t have and gave SuppKings a go. I have now purchased 2 different orders of Owala bottles for the whole family. Honestly, the shipping was fast and the… Read more
customer service excellent. The first bottle I ordered from Amazon now has a crack in the lid and since it’s past 30 days, they can’t do anything to help me because it was an international order. However, I have on two separate occasions now contacted SuppKings’ customer service team for warranty purposes. Both times I received a fast response and favourable outcomes. Both times I dealt with Bianca, who was just so great and helpful. I don’t know why there are bad reviews by others, but I’ve ordered twice, and claimed warranty twice and it’s been such a quick and easy process. Just emailed them and it was sorted within a day or two. If anyone is unsure, don’t be! They’re great and must have improved since those previous reviews. Happy shopping everyone!!
So far so good – Have placed a couple of orders so far with SuppKIngs for BCAAs caps and I have found their shopping site easy to navigate and their dispatch delivery times very acceptable. I would definitely recommend giving SuppKings a try.
Fast Shipping & Great Price – Unsure what the other 1 star reviews are about, however I ordered a bunch of protein yesterday, received today (under 24 hours). It is impressive as I am not close to the city or the distrubition centres. Easy website navigation, very satisfied with the whole process. Thanks team, will purchase after I am done with this lot of protein!
Negative reviews
unacceptable – Unacceptable and deceptive sales. Ordered two items of pre workout. Both arrived rock solid. When opened both are solid as concrete and has been subjected to extreme humidity. I would highly recommend buying direct from USA or a reputable source like iherb.
Terrible service – Terrible service - scam company. I have been a long time customer of SuppKings but there was one time that I ordered $160 worth of goods. I did not receive them and was told that it had been delivered even though there were no traces of it at all. Even though I like their products, I have been forced to stop ordering here as I cannot guarantee… Read more
that I won’t lose another $160 again.
For anyone looking to use their online website, I would not recommend this site at all. They have non- existence customer service.
I have sent multiple emails with no response except at the very beginning. I was very cordial at the beginning and only demanded an explanation. Their phone number also doesn’t work.
Pathetic Service – Ordered online on 3/12 and item was shipped on 4/12. Its now 20/12 and item has not been received. They use Sendle as their postal service, who are absolutely horrific. They are impossible to contact. Ive ordered packages from alternate stores in the meantime and they have all arrived but sendle keep saying it's delayed. They responded that… Read more
they have since parted ways with Sendle. Totally regret purchasing from SuppKings as I've since seen terrible reviews on Tik Tok. Would give negative stars if I could
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Recent reviews
Didn’t deliver my order – They sent my order to the wrong address and refuse to give me a refund. I gave notice of the wrong address the same day I placed the order, sent two emails, and called (before the order was shipped). I got a confirmation email from you guys confirming the address had been updated. In that email from you guys, there was no mention that the order… Read more
could still go to the wrong address, If it had been made clear that there would be a possibility of the order being shipped to the wrong address, I would have cancelled the order.
I paid over $80 for this drink bottle as a Christmas gift, and now I will have to get something else.
Please just give me a refund.
CH143508098AU is the Tracking Number
What a disgrace!! – My order was made on the 3rd of February payment taken immediately (so far so good) and then it all went down hill… I contacted suppkings 10 days after payment was taken as still showing processing, contacted again after 14 days and 16 days by email and phone with no response. Maybe if they were as prompt to respond as they were to take your money… Read more
there wouldn’t be half as many negative reviews. The website is misleading as they state 2-3 day’s delivery to Queensland WRONG! I was finally notified today that my order was posted and now have to wait between 3 to 8 days more. I STRONGLY ADVISE ANYONE TO GO TO A REPUTABLE BUSINESS LIKE NUTRITION KING THAT ACTUALLY CARE ABOUT THEIR CUSTOMERS..
No Urgency and Terrible Dispatch Service – Order online on 18/01 and still yet to receive any dispatch information. Have email 3-4 times and call multiple times but had no success with the product dispatch. Person answering the call keep giving false promises that it will be dispatched the next day. Still waiting for the product to arrive. Stay away from this supplier - you will be… Read more
disappointed with the service and the long lead time or risk the product not arriving at all. Recommend going to another vendor to save you time and money!
TERRIBLE – Place an Order a week ago and email a couple of time to follow up. Got no replies and the order is still processing. Even after a week. Had to call them and they werent respectful or helpful. They just said they still working on the order and it is what it is.
Bad customer service – I have emailed them multiple times about my order which has been processing for more than 3 days and on their website the estimated arrival time is 1-2 days for Western Australia and they have not been replying to any of my emails. I have not received my products yet my order number is #218577
TERRIBLE SERVICE – [Content Removed] company!!!! I placed an order on Black Friday, they didn't deliver and they still lacked respect for the customer. They should have more respect and deliver on time without lying and lack of commitment.
Terrible customer service – Terrible service. I've called many times with no answer and sent multiple emails after not receiving any shipping information after 1 week of purchase, when the website says that usually takes 1-2 to business day to be shipped.
Order number [Number Removed] Email sent on [Content Removed]
Best advice and best service you can get in the supplements industry – Just bought few products I could not find any where else. From jym supplements. Best service and advice I got form well trained and knowledge customer service . Even I got a call back from Tim to help me with general advice I needed without even trying to upsell or recommend products I don’t need .. the best I have encountered so far .. thank you again for a great service and can’t wait for my next order with you guys .
Terrible customer service. sent multiple emails after not receiving any shipping information after 3 weeks of purchase – Have got no emails following up on where my product is. I’ve tried emailing and had no help from there sales support.
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received wrong product and terrible service – I ordered chocolate flavour protein and I received vanilla flavour, suppking offered to fix the issue by sending me the correct flavour once i've returned the vanilla flavour protein which I did. They sent me vanilla AGAIN. I requested a refund and suppking provided 2 options. I can return the product for a full refund or keep the product and… Read more
accept a partial refund. I accepted the partial refund and suppking never followed through with the partial refund.
way better than expected, absolutely recommend – I palced my order sometime last week and came here to read the reviews, I got scared as there is many bad reviews about people not getting their order or or saying the custmor servise is bad. So I waited two days after my order and called them, they answerd fast and provided me with traking number and I recived my order withtin couple of days. Prices were great, they also gave me a gift with my order. Definetly will be ordering again :) Thanks
Suppking is the best store to shop at – SuppKing is the best, great range and always doing great deals, there staff are quick to answer any questions and give advice, thanks guys
Terrible Customer Service – I received the wrong product from an online order and sent multiple emails to try and rectify the issue that have been ignored for weeks now.
Amazing customer service! – Product I ordered was discontinued and I was notified immediately. Compensated with an upgraded product and everything was sorted quickly and easily. Gold standard customer service!
This company is trustworthy and very professional, I recommend this store to anyone who wants to get supplements – I found exactly what I wanted, the range of products was very surprising.
Always accommodating and assures I have the right product for my goal!!!! – Always satisfied with the Suppkings online store, it’s my go to supplement shop. They have a wide variety of products.
They make me feel like family – They're customer service is 10/10 and the variety of products they have are amazing if they don't have it they have a great amount of knowledge to assist you on you're goals and help you find somthing that will help you
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SV73DKM Tracking with sendle , you were contacted by… Read more (+3 replies)