Swoosh Finance
VerifiedABN: 67118176631450 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Swoosh Finance is largely positive, with many customers praising the efficient application process and supportive customer service team. Reviewers frequently highlight specific staff members for providing quick responses and clear guidance. However, a subset of reviews points to frustrations regarding unexpected fees during top-up offers and unexpected outcomes after receiving conditional approval.
I have been assisted by Arli throughout my loan application process, and I would like to say how helpful and professional Arli has been in getting everything organised. I highly recommend Arli for anyone looking to apply for a loan. I am now awaiting the outcome, and hope to have my loan approved very soon. Thank you, Arli, for your wonderful support and assistance.
Just want to thank Taylor for her time receiving my application keeping me informed the whole way through and providing assistance to any questions I had of the process. I highly recommend Swoosh.
⭐⭐⭐⭐⭐ I had a great experience with Billie. Billie was friendly, professional, helpful, and made the whole experience smooth and easy. I really appreciated the excellent customer service and attention to detail. Highly recommend!
Reviews with attachments
Wow I am very impressed with JELENA she has helped me with the whole process. her customer service skills are excellent and she is very responsive and clear with instructions l!!! Thank you Jelena you’re a star Show reply
Good customer service and I’m glad satisfied thank you have great day Show reply
Thank you you're an angel. Im grateful for Jelena she was great Show reply
would like to recognize one of you staff members for Arli! their outstanding support and teamwork. They are always willing to help whenever needed, especially during busy times, and consistently show a positive and supportive attitude toward the team. Thankyou Swoosh Finance.
Latest follow-ups
Very quick in responding to my emails and helping me out
Follow-up · Sometime within a few minutes the reply was if it’s a business day.
Excellent customer service provided by Isabella one of the best Show reply
Follow-up · No didn’t get the loan never go to this company again service was good but not the good outcome didn’t help me
Cr#p service lead you on Misleading wasting people time Especially [Name Removed] should be working in the tax office
Follow-up · Still the same trash service!!!!
Positive reviews
This process was very easy and I feel very quick I had Billie helping me through the information and steps that I needed to provide and overall was a very good and easy experience
The application was an easy process and the communication with the Swoosh representative, Billie, was very quick and respectful. Billie made the process relatively easy.
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I had a great experience with Arli. The service was professional, friendly and straightforward from start to finish. Communication was clear, the process was quick and easy, and everything was explained well. I would definitely recommend their services to anyone looking for a reliable lender.
Negative reviews
I had an appalling experience with Swoosh Finance and would never recommend them to anyone. They heavily advertise quick processing within business hours and claim to be far superior to other providers, yet their service falls completely short. I submitted my application well within business hours on Friday, but the entire process was a nightmare… Read more
from start to finish. Their Credit Sense link for uploading bank statements was entirely frustrating and broken; despite successfully completing it multiple times, I kept getting automated text messages demanding that I upload my statements again through the exact same loop. To make matters worse, my application was conditionally approved on Friday, but no one ever got back to me before the end of the day. I was left completely in the dark until today, only to be told that my application was now declined because I didn't meet their lending criteria. Immediately after declining me, they tried to set me up with their partner lenders, claiming I qualified for them instead. It makes absolutely no sense how I could be conditionally approved, ignored for days, suddenly fail their criteria, and then conveniently be pushed toward third-party options. Save yourself the time and headache and avoid Swoosh Finance altogether.
Stay well away, they are being taken to court by ASIC for dodgy operations, they don’t care about the customers they just want your assets you used for your loan, [Name Removed] is a piece of work and should not even have a job, they will be out of business soon
Call you a VIP customer and then tell you of sorry we cant help you. Even though you currently have a loan with them anyway so its not like they can't see consistent payments
Recent reviews
ARLI was a big help. Very calm especially since i was being stressful. thank you for guiding me through this process. CONOR was good as well as DALLAS. Very good customer service. Sorry for the stress and thank you.
Billie has done a great job helping me understand all that is wanted for a loan,he is friendly polite,and easy to work with,I’d give him a five star rating for his experience, understanding and commitment to help out,I sincerely appreciate his help and give him all the recommendations, thanks Billie I appreciate your support:) Show reply
Billie has been exceptionally helpful throughout my application process. Everything was handled promptly, courteously, and with great professionalism. I will certainly be recommending Billie and Swoosh to my friends and colleagues. Show reply
I had the pleasure of dealing with Billie whilst refinancing through swoosh, he made the process extremely easy for myself and explained things so that I would understand. Show reply
Good straightforward strategy to bring the best outcome for you. I respect and like the simple process and honest questions. Quick replies and outcomes mon-fri. Thanks again to Swoosh Finance. Show reply
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⭐⭐⭐⭐⭐ Arli has been absolutely amazing to deal with. She has been friendly, helpful and professional throughout the application process, and always made everything easy to understand. I really appreciate how quickly she responded and helped me with everything I needed. I would definitely recommend Arli to anyone looking for someone who genuinely cares about helping their customers. Show reply
Isabella Was very helpful respectfully and politely with questions about my application. Isabella Was able to process and respond quickly and effectively to my emails. Thank you for you support and assistance today Isabella I really appreciate it. Show reply
Swoosh Finance has given me the opportunity to rebuild my credit history and prove that I am capable of making my repayments on time. I am very satisfied with the service I have received and truly appreciate the support and assistance Swoosh Finance has provided throughout this process. I would especially like to thank Billie, who has been… Read more · 1
incredibly helpful throughout my application. Billie assisted me with progressing my application through the queue for approval and has provided excellent support along the way.
I am very grateful for the opportunity Swoosh Finance has given me and for the assistance I have received throughout the entire process.
I have been a client of swoosh for quite a while and found them great to deal with ARLI was the Person I dealt with making it quite fast& Efficient great customer support thankyou 5Stars Show reply
SWOOSH offer you the option to refinance. Numerous emails back-and-forth requesting in-depth information, they then decline your loan and do not even have the decency or respect to inform you. This has happened to me three times now. I have paid every single month. They email you from a VIP address and address you as VIP yet they reject you.… Read more
Total marketing scam and only out to destroy your credit score. I will no longer request anything with this terrible company. Loan just about paid in full. Change the way you process your applications.!!
Billie was great with supporting me through my loan application as times are tuff out there these days and it’s nice to interact with kind understanding support. Thanks Billie Show reply
Kept on asking me to top up then decline me I’m making more money now then when I did , I missed some payments but payed then , had a rough trot but hit back in my feet
Swoosh Finance has been great to deal with. The customer service is always impeccable. Isabella especially made the process quick and easy and any questions I had she answered straight away. I highly recommend Swoosh Finance to family and friends. Show reply
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