413 reviews
AI reviews summary
The Talked Therapy platform is highly regarded for its accessibility and user-friendly interface, particularly for users in rural areas or those with busy schedules. Users consistently report finding high-quality, professional therapists through a transparent matching process that includes detailed profiles and introductory calls. The platform's integration with Medicare and private health insurance is frequently cited as a significant benefit.
Pros
- Effective Therapist Matching: The ability to browse detailed practitioner profiles, filter by specialisation (e.g., ADHD, trauma, ASD), and utilise free 15-minute introductory sessions ensures users find a suitable personal match.
- Seamless Administrative Experience: The platform simplifies the therapy process by automatically handling Medicare rebates, providing instant invoices for private health claims, and offering a clear dashboard for booking and payments.
- Convenience and Accessibility: Telehealth options via video or phone allow users to attend sessions from home, which is noted as a "godsend" for rural residents, parents, and those with disabilities.
- Integrated Support Tools: Features such as AI-generated session summaries, in-platform messaging with therapists, journal prompts, and wellness trackers add significant value to the therapeutic journey.
Cons
- Cost and Pricing Concerns: Recent significant price increases have been flagged as a barrier to continued care, with some users noting that online therapy costs are now reaching parity with in-person sessions.
- Technical and UX Friction: Occasional technical glitches with video/audio and non-intuitive navigation within the app's search filters have been reported.
- Account Management for Families: The platform currently lacks a robust system for managing multiple family members, requiring separate email accounts which can lead to booking confusion.
- Diversity of Practitioners: While the database is large, there is a noted desire for a more culturally diverse range of therapists to better serve all segments of the community.
Verdict
Talked is an excellent choice for Australians seeking flexible, professional mental health support without the waitlists of traditional practices. It is particularly effective for those who value administrative ease and the ability to "vibe check" a therapist before committing financially. While pricing is becoming a concern for some, the platform’s integration with Medicare and private health rebates remains a standout feature.
I am so much happier now! The therapist I choose to help me on my mental health journey is absolutely lovely who only wants to help me in the best way and give me the best tips. If you are anxious to reach out for help, like I was, please don't! Asking for help and having someone listen to you and understand how you feel may just be what you need. I love Talked Therapy and I would recommend it to everyone!
Such an easy option for a busy life, from getting mental health plan to securing a therapist that I connected with, I've been able to do it all from my home, around my schedule, and without needing to source child care- amazing!
Reviews with attachments
Talked is such an easy and convenient platform to use. Finding the right professional was simple, and the whole process—from booking to connecting—was seamless. It’s reliable, user-friendly, and has made a real difference for me. Highly recommend! Melissa Harris is absolutely wonderful! She is warm, professional, and easy to talk to, which made… Read more
me feel comfortable right away. Her guidance has been supportive and practical, and I always leave our sessions feeling clearer and more confident. I’m so grateful I found her through Talked and would highly recommend her to anyone looking for genuine support.
Recent reviews
Talked has made accessing quality telehealt very simple and straight forward. The session summary delivered very quickly after the session has completed is a great review tool. I found the Tech is easy to login with. My practicioner has been very helpful and we are making prompt progress with my health it feels thus far after a couple sessions.
This is a wonderful service and I’m grateful for it. I prefer face to face but it has been a real blessing to have such a wonderful therapist all the way in a different state able to see me while I’m in my own home or car. Very grateful.
Revolutionary platform making therapy accessible and convenient around real life. No being put on waitlists. You can find someone quickly that meets your needs, at a time that suits you. Couldn't recommend more highly.
Incredible company, the journals are really reflective and the insights after really help to understand strategies afterwards and summarise what your brain is going through
I have found the Talked app and website to be laid out in a way that makes sense and is easy to find what you are looking for. The pictures and profiles made it easier for me to pick a therapist that was knowledgeable in the areas I believed I needed help and found a face that I found a connection or looked as though I could trust which was… Read more
important to me. All the gentle reminders help me keep track of the appointment, payment and notes on my sessions. I am over all very impressed with this service and I look forward to continuing with my progress.
I used the TALKED platform to access psychological support and found the experience to be positive and straightforward. The platform was easy to use, making it simple to connect with a psychologist without the added stress of travelling to appointments. The convenience of being able to access support from home helped reduce some of the barriers… Read more
to seeking help, particularly during a difficult period. I found the service professional, accessible, and supportive, and I felt listened to throughout the process.
For anyone looking for a convenient way to access psychological assistance, I would recommend the TALKED platform. It provides a user-friendly and effective way to connect with qualified mental health professionals and receive support when it is needed most.
Pretty helpful, does your medicare rebate for you. Also, nice interface with a search function, screening and message function. Also had a wonderful first session.
The ease of booking appointments through this platform has been amazing. I've completed two sessions so far and have already booked my next one. Being able to message psychologists beforehand to check whether they offer specific services is a great feature. There is also a wide range of professionals available, making it easy to find someone who suits your needs whenever you're looking for support.
Was referred to Talked through a GP and found the platform very easy to use, got to select my own therapist and found a very good match. The summaries are very helpful and payment processing is simple.
Find out how Talked Therapy Platform compares to other Online Doctor / Telehealth Services
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I’ve only just started with Talked but the app is so easy to use and picking a therapist is made easy by detailed profiles of them all. I find my therapist lovely and easy to talk to it and feels quite personal even by just video call. I highly recommend Talked
due to a few traumas in my life, i was always afraid to dive into therapy. but meeting my therapist on Talked was such a comfortable experience and i'm finally in a situation where i feel fully supported, cared for, and listened to! its so convenient to access within the time i need a session, and living in a more rural/remote area, being able to… Read more
have online therapy and still feel very much connected to a professional has helped greatly. thank you Talked and i highly recommend this platform!
I was really struggling to find someone to talk and then came across talked.com. I have found a wonderful psychologist to talk to about my issues and have found it very beneficial to my mental health and well-being. Highly recommend
Disclaimer: this review is response to a reward offer - but is genuine. I've used talked many years ago and have started to use it again. For someone who is not able to go to in person therapy, it's a very good platform for telehealth options, reducing one aspect of barrier to entry. One thing I'd really prefer to have is that all therapists and… Read more
counsellors on the platform be required to do a 15-min free consult call, only because a session costs alot, and it would be nice to have a quick chat to see if they fit needs before paying a big sum.
Otherwise, the platform is great. I've only used video telehealth and the video quality and audio just depends on your wifi connection. Booking in is easy, and there are many therapists to choose from; hopefully one will suit you.
Talked has enabled me to ensure that I receive the appropriate care I need by matching me with a variety of psychologists to choose from. I was able to select Dr. Simone as my ADHD therapist, and my first session with her has been amazing so far. I know that I will be able to access my best self through this platform. The Talked dashboard is also… Read more
amazing - I was so surprised to see that it had journal prompts for me to dump all my thoughts into, a wellness checker amongst other features. I am also able to message my therapist quickly on reminders or basic things before our face-to-face session. The overall vibe I get from Talked is that it genuinely cares for your wellbeing, not just a simple platform to randomly place you with a therapist for the sake of, but truly to encourage you to take that first step into seeking therapy for your welfare and mental wellbeing. Thank you Talked for being so user-friendly and warm!
I was under the impression that online therapy wasn’t a thing that could be covered by private health insurance until I came across Talked. No websites were ever clear if private health could cover sessions but Talked helps you sort therapist that COULD be covered by your private health. I sorted to my insurer and found the person provider for me.… Read more
Talked gives you a photo and a description written by the provider so you can learn about who you’re talking with - you actually get to choose who to start your journey with. I was able to read through everyone’s profile and find the perfect fit for me. Price is up front and the ease of getting the invoice for private health is so easy. I’m so glad I found Talked.
As a single working mum it’s so hard for me to manage appointments for myself . Talked has allowed me to pursue therapy I’ve been wanting to do for so long from my own home at a time that suits me. I’ve loved being able to find a therapist suitable to my needs
Talked made it easy and comfortable to find the right psychologist. They offer introductory sessions and are flexible and helpful in matching you to the right therapist
I really appreciate Talked. Ive been paired with an incredible psychologist who meets me where I am and has been so helpful. I love the convenience and ease of booking and going to sessions as well.
Find out how Talked Therapy Platform compares to other Online Doctor / Telehealth Services
Know better, choose better.
I used Talked platform for one of my client and I was surprised to see how the platform was able to connect me to different allied health professionals and they all are excellent.
Extremely easy to use platform to use when filtering psychologists and who accepted Medicare rebates. Got matched with an amazing psychologist for my first time using therapy!
So far my experience with Talked (7 sessions) has been excellent. I have seen multiple counsellors/psychologists in the past 10 years and I think the counsellor that I have been matched with through Talked is well trained, experienced and right for me. I love that there is a message feature within the Talked platform (app/website) that allows you… Read more
to touch base with your counsellor outside of sessions if required. My counsellor will use it to check in with me the day after a session if required which I feel is a great practice. Another thing that I have appreciated with Talked is that I have been able to continue to see my counsellor whilst travelling out of the country (although Medicare rebate is not available while you are not in Australia for anyone else considering this option).
Overall I must say I don't have any negative points or things that I feel Talked needs to improve on. I do want to mention that AI is used for note taking and providing a summary, however the data is not shared or used to train models and you can opt out of AI note taking at any time.
I cannot recommend this platform enough for anyone looking to start or continue their therapy journey. From the moment I signed up, the process felt supportive, professional, and remarkably easy.
Easy-to-use platform that makes starting therapy feel really accessible. I like that you can read through therapist bios and their areas of interest, which makes it easier to find someone who aligns with what you’re looking for. I’ve really enjoyed working with my therapist, and the platform makes it easy to stay consistent and on track with… Read more
sessions. The AI-generated summaries are also a great feature as they allow therapists to stay fully engaged without needing to pause and take notes.
Very helpful the platform is linked with hola health - made it extremely easy to access therapy after a short GP appointment to get my referral. There are lots of session times available so it’s easy to fit in with my busy life style.
Easy-to-use service. Straightforward and wasn't at all hard to find a therapist to help me. Their customer service so far has proven to be really excellent and helpful as well.
I really like Talked as a platform. I was matched with a psychologist with whom I've developed a wonderful relationship. The appointments are easy to book (there should be a waitlist feature), convenient to send messages and the appointment reminders are thorough. However, I'm disappointed that the most recent price increase is so significant that I have to consider moving to another platform.
Extra Information
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