The Drain Man

Tom called to confirm he was on his way, very helpful in identifying the blockages in the laundry/kitchen sink/toilets and fixed the problem. Excellent service. Thanks Show reply

Good old fashioned service – Our sewer was blocked. I spoke to Jackson and he explained to me the procedure and the costs. Paul came out and worked hard to unblock the sewer. It was successful. This company provides good old fashioned service which is something I expect but is very hard to find. Show 2 replies

Tom was exceptionally efficient And whilst it cost WAY MORE than I was expecting I'm happy with the work he performed today. Just surprised at how expensive drain clearing costs these days Show 2 replies

Very pleased with drain blockage removal – Ben turned up on time, was very pleasant and personable, and quickly got stuck into the job, keeping me informed every step the way until the successful completion. Highly recommended! Show reply

Never call any other plumber for your drain issue ever again!!!!!! I had a plumber I've used before come to my property because of a blocked sewer pipe. He used his pressure hose and couldn't clear the blockage after an hour of trying. I got charged $550 for this and he said more than likely the pipes collapsed or there's a tree root causing the… Read more ·  2

problem. He then quoted me $6600 to dig up the back yard to find the blockage and replace the pipe.

Shocked at the ridiculous quote I received, I voiced my disappointment to one of my customers who then said "why don't you call The Drain Man? They've got cameras and all sorts of technology to be able to clear the drain." I thanked him for his suggestion and called The Drain Man immediately.

Darren who took my call was understanding of my situation and extremely helpful. The Drain Man arrived in less than 24 hours. Ben and Jayden immediately saw faults with what the previous plumber had attempted to do. They sent their camera and other equipment down the drain pipe and cleared the blockage almost immediately. They then sent the camera further down the pipe into the neighbour's yard over the back fence and discovered the tree root that was causing the problem.

As this is an issue with the Water Council's property, they then informed me that I'd be entitled to a reimbursement for any expenses incurred, and to help me support my case The Drain Man has supplied me with video footage of the whole process, proving that there was nothing wrong with the sewer pipe on my property, and instead the fault lies with them. Ben even called Western Port Water himself and reported the fault so they can action it themselves.

Ben and Jayden are absolute weapons!!!!! They smashed this job out in under 45mins and are truly experts in what they do. When Ben first arrived he said "don't worry mate, I'm pretty good at my job." What an understatement this was, he's beyond an expert, in fact if there was such a thing as a Doctor of plumbing this is the guy.

Apologies for the long review, but I've never been this impressed by a Company ever before.

Make sure you only ever call The Drain Man, and never waste your time and money on anyone else ever again.

Having used The Drain Man before, I called to arrange a visit for Friday. The initial plumber couldn’t clear the blockage because the boundary trap had been paved over by our back unit neighbour and he could not locate the boundary trap. We were left without working toilets and the task of locating the boundary trap — which wasn’t going to happen… Read more ·  1

easily. So I called The Drain Man back and asked them to handle the entire job.

Since the original plumber wasn’t available, Ben came out instead — and what a difference! He located the exact position of the boundary trap, cleared access, lifted the tiles, cut through the concrete slab, and exposed the area. He found that the problem was caused by roots invading the Yarra Valley Water pipes and cleared all the blockages. Ben is a true professional who takes exceptional pride in his work. He even tidied up the area afterwards — when was the last time you heard of a tradie doing that? His attention to detail and pride in his craft really stood out, and The Drain Man is lucky to have him. Both our neighbour and I were initially worried after the first visit, but we ended up super happy with the outcome Ben delivered.

Why would you go anywhere else... From my first contact with Jackson, he understood my situation and acted swiftly in getting staff members to my place in trying to rectify my major blockage. The following day Todd came over and with expertise he located some issues but couldn't fix all of the problems and referred it to Yarra Valley Water as he… Read more ·  1

thought the mains may have been blocked. when Yarra Valley Water arrived i was told the mains were clear and there's not much he could do about it, but he mentioned that if i found the inspection plate to see if it was blocked to make a call. I advised him I'm not a plumber and it wasn't my job to do this! He didn't seem to care and left.

That night i sent another email to the Drain Men and the very next morning Jackson again rang me and i explained what had happened, without hesitation he organized the next day Rob to come over and to have a look at the situation and to he's credit found the inspection plate and used he's camera to find the drainage pipe in the next doors property had been severely damaged. Again couldn't do much about it due to the time of the day and advised me he was going to follow this up. ( great job mate)

The next day i had a call from the drain people and advised staff were going to be there the next day to fix the problem and sure enough at 7.30 they arrived and got straight into the job. 2 girls were fixing 1 issue and the 2 guys were sorting out the other. All of the staff members were professional, courteous and explained everything in detail in what they were doing. I'm sorry i never got there names as i would've mentioned them in this review. In finishing, this company is highly recommended and i will not hesitate in putting their name out and as a member of a large golf club it will be mentioned around the members! Best regards Rob.

Kane from The Drain Man was absolutely fantastic! From start to finish, he was professional, friendly and extremely helpful. He took the time to explain what was required, carried out the work efficiently and left everything clean and tidy. It was clear that Kane takes pride in his work and genuinely cares about providing great customer service. I… Read more ·  1

was extremely happy with the quality of the work and would have no hesitation recommending Kane and The Drain Man to anyone needing their services. Great job, Kane!

Ben from the Drain Man provided a fabulous service! He was on time, diagnosed the problem efficiently, provided options for solutions and fixed the blockage all within the time frame of the initial call out fee. Ben was extremely professional & lovely to deal with. We would not hesitate to recommend Ben! Show reply

Required the services of the drain man today, the representative of the company Ben was punctual, professional, and extremely skilled. He clearly communicated the issues and continually seeked approval to continue being mindful of time and costs. Could not have had a better experience! Thank you Ben. Show reply

Drain man found a blockage using camera about 10 metres from downpipe in garage near front of driveway.Tried with high pressure hose inserted in garage downpipe, but stated it wouldn't maneuver to blockage. The apparent blockage was closer to council pit near driveway, but he wouldn't attempt to clear from said pit. As far as I can ascertain… Read more

there is nothing to prevent a plumber from accessing a council pit in order to see water flow and/or to attempt to clear a blocked drain as long as it is not major works. I was extremely disappointed that this possible remedy wasn't attempted. So I spent over $500 for 45 minutes with absolutely no result.

I’ve had a very disappointing experience with The Drain Man. When my drain was running very slow, I contacted them because I had heard them advertised on Ben Fordham on 2GB. (By the way, I’ll be feeding my experience back to 2GB.) In summary, they arrived without the tool (electric eel) needed to do the job. Plumber said he would give me a… Read more

credit due to this, but later they reneged on that commitment. Said they would be back the next day but never showed up. Arrived the day after that and, using an electric eel, cleared the drain. However, they overstated their time onsite. Charged me a total of $1,518 for 3.5 hours over 3 days. I firmly believe that had they used an electric eel on the first visit, the job would have been successfully completed in a much shorter time. I ended up paying more due to their lack of basic drain cleaning equipment. I have relayed my concerns to The Drain Man management but they just say that’s the way it is and I should be happy because they didn’t charge me one hour 15 minutes travel time for the second visit! If the problem had been resolved on the first visit, as it should have been, a second visit wouldn’t have been needed. Needless to say, I will not be using The Drain Man again and I would certainly not recommend them to anyone who has a plugged drain. All in all, for me, a very disappointing and expensive experience. Here is the full story…

Called The Drain Man on Tuesday morning and they arrived at my Baulkham Hills home (Sydney) in the afternoon. Plumber used a high pressure water hose to attempt to clear tree roots from my drain. The work didn't go very well. The high pressure jet wasn’t dealing with the roots and pump motor kept stopping. A lot of time was spent running back and forth to the ute to restart it. The plumber said it was going to take too long. I asked him why he didn't use an 'electric eel' tool to cut the roots and he said he didn't have one with him (?). Said he had come from a relining job and had taken it off his ute (I question who goes to a drain cleaning job without the prime tool needed to do that type of job?). At the hour mark, he said someone would come back the next day. He would only charge 40 minutes for this visit and I would have 20 minutes credit from this visit for the future work. Billed $528 and my sewage drain is still very slow. Not a good result. Next day, Wednesday, I waited all day and no one showed up. I had a call in the morning from the plumber saying he was on his way. He then rang back to cancel, said he would be there after lunch. No one showed after lunch. A call later in the afternoon said they couldn't get there and it would now be Thursday morning. My drain is still running very slow. Thursday morning, plumber arrived at 7:30am. I explained the problem to the new plumber and he started work with an electric eel tool. The drain was cleared and I was pleased with that result. They finished at 9:45am (although they said it finished at 10:05am which is not correct). The second plumber didn’t know anything about the credit from the first plumber and ignored what I had told him about it. My credit card was immediately billed an additional $990.

Kane was great. Arrived when he said he would. Assessed our problem and fixed it quickly. We've used The Drain Man previously and very happy with their service. Today was another good experience Show reply

Had Kane from the Drain man come out today and couldn’t be happier with his service. He was professional, honest and quick to resolve the immediate issue. I appreciated his transparency, he fixed the current problem but also explained some long term issues that would need to be addressed in the future. Show reply

First contact - Jackson on reception phone. He was helpful and friendly. Booked book job for same day. Plumber Paul arrived within 2 hours. Friendly and reassured us the problem will be checked and fixed. He explained the procedure and showed us the video. We are one happy customer. Thank you, Paul Show reply

My parents got Kane who was very professional and friendly. He was prompt and precise with his work in clearing their drain. Showed us the live video and gave us a quote and explained what to do next. Very happy with the outcome. Show reply

Huge thank you to the Drain Man Tom who was both very professional, respectful, knowledgeable and skilled. Tom assessed the situation and his solution provided the outcome needed - drains full of tree roots cleared and cleaned! Tom also identified an issue requiring SE Water to resolve. Tom contacted them on my behalf and let me know that they… Read more ·  1

will attend. I very much appreciate this level of service. Well done Tom and thank you so much! Definitely recommend using the Drain Man!

Plumber came out and performed his work very well and in the shortest of time. He also kept me informed regarding what he was going to do and what he was doing throughout the service. I have received my report. I would recommend The Drain man. Show reply

Alex arrived cheerful and ready to go at the appointed time. The job was to clear a root blockage from the storm water drain which quickly became a number of root blockages on camera inspection. He was totally unfazed and set about clearing the blockages quickly and efficiently with whatever apparatus he deemed best. Knew exactly what needed to be done and it was conducted in a very professional manner Show reply

Tom arrived on time and got onto the job quickly. He resolved our issue in a timely manner and kept us informed along the way. Great experience from booking to completion. Show reply

25/06/26 Ben from The Drain Man arrived today spot on time and was very fast to start and find the problem. He found it quickly and made the process completely stress free for me and explained it all so it was easy to understand. Everything was left clean and tidy and we could not have been happier with Ben and the service he provided. I would not hesitate to use The Drain Man again and Ben gets a 5 star review from us. Leah L Show reply

Kane what a legend really nice guys and extremely professional. I would 100% recommend The drain man and if you get Kane your issues will be 100% fixed. Thanks guys again very professional. Show reply

Ben and Jill provided a very professional and efficient service of camera checking and clearing of drains on site. They were clear with explaining the job at hand and performed a mess free task that was impressive. I will have no problem recommending their services. Thanks again to you both. Regards Dean Show reply