From the first moment in the Osborne Park showroom to having the carpet installed, customer service was helpful, friendly, professional. Carlos sales service was outstanding. The carpet was great quality and Wes installer was experienced, highly professional, and installed carpet with such high quality. Thank you! Totally recommended Show details
Another perfect install – 4th time we've had carpets from the Cannington branch and each time they have been helpful and accommodating with all my requests. Install guys have done a great professional job. Carpet quality is always good. Very happy indeed. Keep up the good work Kieran and Chris, would highly recommend Show details
Reviews with attachments
- +4
Getting my house ready to sell and had all the painting done. 1 week later Trevor's Carpets Canning Vale removed old carpets and installed new ones but chipped all the skirting boards and even a window sill. Called them to put in a claim and ask them to fix it, was told their terms and conditions say chips 2cm above the carpet pile is unavoidable… Read more
and not their problem. Fair enough.
Sent these photos to the claims team where the top of the skirting is scratched, window sill was chipped and a lot of damage to the mid level of the skirting boards and they refused the claim and said everything is within tolerance.
Apparently the window sill and top of skirting boards are within 2cm of the carpet, what a joke of a company
I had to take time off work to fix the issues, took me 3.5h of patching
- +2
Workmanship guarantee is a lie – Trevors Carpets supplied and installed Firmfit flooring in our new house through our builder. We are happy with the product, but 2 defects were recorded during our PCI, which Trevors Carpets refuses to acknowledge responsibility. One of the boards has an entire edge folded up, and there is a noticeable lump under an other board which causes a… Read more
large area around it to flex. Trevors Carpets inspector took several weeks to attend our house, and would only give a vague "some time in the morning" when scheduling. When my pregnant partner was 10 minutes late because she couldn't abandon work at the drop off a hat, the inspector was extremely rude and full of attitude. The inspector claimed the folded edge was caused by direct sunlight, and the lump was 4mm which is within tolerance of less than 5mm. The inspector agreed they would fix the bent edge, but implied further warranty would be void, and refused to fix the lump. One of the key marketing points for Firmfit is it's durability to the sun, and sun damage doesn't cause only one edge to perfectly fold on a single board. If the lump is 4mm and within tolerance, then Trevors Carpets need to update their spec sheet because it is awful. Our construction supervisor was shocked at how bad it was when he saw it. Our PCI was in early May and we are still waiting for a solution. Stay away from Trevors Carpets, they don't uphold their policies
Had Braiden assist us in doing all our carpets and he went above and beyond. Will only use Trevors from now on! – Had Braiden assist us in doing all the floors in our new home and he went above and beyond to make sure we were satisfied. Will only be using trevors carpets from now on and recommending them to all of our friends and family! Not only is the customer service wonderful but the workmanship is also spectacular. Beyond impressed! Show details
- +3
DO NOT USE THIS COMPANY – We had our hybrid floors installed by Trevor's Carpets and it's the worse decision we've made in the entire build process. A number of our walls were damaged, a portion of the living room floor has a giant cut mark running across it, the floor in the study moves, and the house was left in a mess that literally took us hours to clean. I called… Read more
[Name Removed] on the 23rd October to advise of the damages and he said someone from the customer service team would call me 'early next week to discuss'. I told him that we were moving into the house the following weekend and I needed somebody to call on Monday so we could get this sorted asap. I sent photos of the damage to [Name Removed] via email. On Monday 25 October [Name Removed] from the customer service team called and said he would organise somebody to come and look at the damage on either Wednesday or Thursday. I advised him that as both my husband and I work full time it's difficult for us to take time off work to be there for the inspector, but if they called my husband when they were planning on coming he would try his best to be there. I also advised [Name Removed] that I had already sent some photos of the damage to [Name Removed], [Name Removed] replied "Oh, that will be useful in assessing the damage" - so I can only assume that this email hadn't even been forwarded on to him prior to his phone call.
On Thursday 28 October my husband received a call from the inspector that he was coming to look at the damage. My husband said he would try his best to be there. The inspector was rude, argumentative and had obviously come to our house with the intention of intimidating us into accepting that all of the damage was covered as 'acceptable' in the clause of the contract. He also basically implied that we had cut the floorboards ourselves, although I'm not sure how he thinks that this is possible considering we weren't living in the house and had no furniture in the house. He had the same attitude about the weird drip marks that had appeared higher up on the study walls, saying that they don't use glue so it couldn't have been them. Considering that the damage wasn't there prior to floor's installation I'm not sure who else could have made it. Also, apparently the moving portion of floor in the study is within the 5mm allowance, meaning we just need to deal with. He did mention if it becomes an issue later on we can contact them to let them know. (Not quite sure how much more of an issue it's supposed to become?)
After the visit, I called [Name Removed] from customer service and passed on the feedback my husband had given and asked him why they would send such a rude person to assess the damage who from the get go just set out to be argumentative and intimidating. I also reminded [Name Removed] that I had been the one pushing for them to come and inspect the house prior to us moving in because I had wanted to avoid the risk of them claiming we had damaged the walls etc ourselves and now this is exactly what the inspector was claiming. His exact words to me were "I don't exactly know what you want me to do?" I told him I wanted him to fix the issue. He said "Ok, I'll see what I can do."
This was six days ago and we still haven't heard back from them. I can only assume they send extremely rude and argumentative inspectors in the hopes of intimidating their customers to not to follow up on damages.
I've attached photos of the damage, and in some of them you can see the mess that was left behind. I didn't realise this was going to escalate so I hadn't bothered to take more photos of the house prior to us cleaning.
I know that the damage isn't huge, but because they are literal holes in the plaster it's still going to take quite an effort to patch and repaint. I haven't even included the more minor dents.
Save yourself the headache we're currently dealing with and go with somebody else.
EDIT TO ADD: I received a phone call this morning at 7:45am to advise that they had ordered some… Read more (+1 reply)
In-depth reviews
2nd time customer – This is my second time dealing with Trevors Carpets Midland. I was very happy with the service and help I got from Danny. He was very helpful. Lorry came out and laid the flooring on time and did a excellent job. The only issue we had was a join had been placed in a walk way. So we rang the store and got a different person on the phone, his… Read more
attitude was shocking. We tried to explain that we were very happy with the job, his cuts were brilliant the only issue was the join. The man on the phone kept talking over my husband and demanding we remeasure the floor now, he kept asking is that exact so we did as he was demanding it. The very next day Lorry came out the replace the flooring once again over the moon with his work and attitude. If it wasn’t for Danny and Lorry’s service and can do attitude I wouldn’t go back. We would have give a 5/5 rating just for those two. The only reason we are giving 4/5 is because of that rude dismissive and demanding man who didn’t even know the job and was telling us were our kitchen and laundry are one room. NOT
Wrong colour Scotia – My floors are currently being fitted today. The floor laying guy is lovely. The sales people at Trevor's Myaree were great. However, the Scotia that is supposed to be Jarrah is actually not a good match for the Jarrah timbers supplied. The Jarrah boards have a pinkish/ redish tinge and they only have Jarrah Scotia that is a Dark Brown… Read more
Honey Colour. I have told them I would like the Scotia to match. This mismatch of colour is very obvious. The Carpenter in charge, Danny, phoned me and said that he will talk to the Sales Person and sort something out. Not once could someone be bothered to come and look over the Boards and Scotia today, to try and understand the problem. Prior to Danny calling, another staff member had already told me that he would tell them not to actually Lay the Scotia today, just the Boards and we would look for a solution. However just 30 minutes ago another person from Head office phoned me and forcefully insisted that the Scotia must be laid today and they will look at it later! I refused as I felt this was inappropriate waste of my time and their's. The way I'm being treated right now is disturbing. I do hope this situation improves as this is a very unpleasant experience right now.
Delighted! We had carpets installed by Bunbury Trevor's around 10 years ago, and it was time to change them. We went to Bunbury shop, and immediately a lady approached us, and helped us to pick up vinyl for the kitchen and dining area, and carpets… Read more
for the bedroom and living area. Three days later, after visiting the premises, we received a quote for the lot, $2329.00. We wanted another quote, as it is prudent to do, so we went down the road to another shop. That experience was something completely "different" starting with "welcome". A week for person to take a measure on Friday midday. No feedback until Wednesday morning when we went back to the shop to ask about the quote. The three people busy on their computers, and the fourth, probably manager in the office. I asked about the quote, and they has a few excuses for not providing it. I asked for quote to be emailed to me, and that was good, because I was sitting when I checked quote: vinyl $2695.00 plus carpet $2150.00! Going back to the service of Trevor's personnel, installer came on time, completed the job a bit earlier than he mentioned when we left him to do the job. To be fair, probably the manufacturer price was the key for double the quote, but person has to ask themselves, what justifies that kind of difference in price. The final conclusion: check Trevor's before going anywhere else. I don't know what people experienced in other Trevor's shops, but Bunbury deserves 5+ mark. Thank you.
Follow-up · As it is a rental property, the lady in the shop offered a well known product, for durability and price. I would personally install it in my home. The complete installation - bedroom, kitchen and dining are, and lounge was completed in one morning, before the lunch time. We did remove the old vinyl and carpet in the kitchen and living area, to… Read more
Positive reviews
Trevor's carpets canningvale fantastic service by Phil and Garry and Brad who laid the carpets upstairs - Michael ☆☆☆☆☆☆ - vinyl flooring and doug - skirting - went beyond....highly recommend these guys.......thank you - Robyn....!! Show details
Absolutely great service from the time I walked in the door at Joondalup. Was guided to select the best product. Steve the installer arrived at the time he advised; great job Steve. Would definitely recommend Trevor's Carpets in Joondalup. Show details
I would like to leave a feedback on your salesman Sam Kelly. He is absolutely amazing - sooo helpful, friendly, professional and a wonderful person. I highly recommend his services. Evelyn Parnell- Dianella. Show details
Find out how Trevor's Carpets compares to other Home Decor Shops
Know better, choose better.
Negative reviews
Bad service do not use – Absolutely disgusting people to use pay if full 2 days before the stuffed up the job because they didn’t measure it right took them a long time to come back then forgot got a seam join so had to come back out again so it was 2 days before job was done they guy I used in Joondalup [Name Removed] was not helping or understanding of there stuff up would advise everyone to not use them
Bad service – Poor service and follow-up after paying for carpet. Pushy accounts department demanding money up front, but failing in follow-up care when customer service was required. Won’t be using Trevor’s carpets again and wouldn’t recommend them. Show details
Customer service not that great – We installed hybrid flooring by removing our tiles. The tile remover was recommended by Trevors. He did a good job but in some places the bottom of the walls was damaged. When we asked him about it he advised that the scotias will cover it. When the installer came he did the hybrid floor installation but left the scotias as he said the pins… Read more
wouldn’t go in properly because of the damage and we should get the bottom of the walls repaired & he would come afterwards independently to fix the scotias for an extra charge. After repairing the walls he did not bother to reply to my calls or messages so we called Trevor's customer service to get it done by them. The customer service manager called me back to advise that they will send someone if I pay their another invoice for an extra charge of $165. I found his manner of talking very rude & rough. After I paid the invoice he sent me an email to make sure that the walls are repaired properly & the furniture is moved as the installer will not do it & it will be a wasted trip & there will be additional charge of $250. I found his email very rude the way it was written. Finally the work got done. I asked him for receipt for the payment & got the reply that he had forwarded it to their accounts. After waiting for a week I wrote another email that I still have not got the receipt. I didn’t get any reply from him for two days so had to call customer service again & finally I got the receipt today. I wonder what kind of customer service they have where the manager himself is so rude.
Recent reviews
Couldn’t be better – The service was welcoming, helpful and with great advice from the time we entered the store till the finish of the installation. Punctual, friendly and a job well done! Show details
Excellent staff and workmanship – The salesperson Matt was really helpful with choosing products and keeping my selections within budget. My builder took 21 months from prestart to getting the flooring done and thankfully Trevor’s Carpets honoured the original quoted price. The quality of the carpet and hybrid, and quality of workmanship by the installer is excellent. I would definitely recommend and would use them again. Show details
Salesman Chris – Chris listened to what we wanted, made a few suggestions and wasn't pushy at all. He gave us some sample pieces to try out at home. Next day we came back to order and although very busy with two staff missing, Chris was very polite and helpful. It was nice not to get the "sales pitch" and false promises many others try to do. Show details
Job well done – From the meeting with Phil in your Cannington store to choose our carpet, to the home measure and quote, to the very precise laying, our experience has been seamless efficiency. Wouldn't hesitate to recommend Trevor's Carpets.
Excellent customer service – Garry from Osborne Park was quick to reply to my query. He quoted me a reasonable price to replace the carpets in my investment property. The installation was done to a high standard. The customer service provided was outstanding.
Brilliant product and Fantastic Service – I used Trevor's carpets to do my theatre in my new house and the price was very acceptable, the product and install was faultless and the service we received from Allan was amazing! Show details
Find out how Trevor's Carpets compares to other Home Decor Shops
Know better, choose better.
Great Service and products – I’ve dealt with Alan from Trevor’s Osbourne Park. He’s always been great to deal with and supplied quality hybrids to me. Highly recommend. Show details
Quality and customer service the very best – Timber stairs are the wow factor of my home thanks to the guidance of Alan from Trevor’s carpets thank you very much Show details
Couldn't be happier! – I have used Trevor's to supply and install the carpets and flooring in a total of 4 of my properties and 2 offices. Each time I have got exceptional service and they have gone above and beyond to help with my endless requests. As someone who works in customer service, not only is their customer service exceptional I have never had any issues with… Read more
the quality of their products. In my home have had the floors installed over 5 years ago and ( despite the 2 large dogs and children running on it all day) they still look like new. Whether your going in to spend $1 or $100000 they go out their way to help. Special mention has to go to Alan Woodhams for going above and beyond even dropping off samples after hours on his way home from work!
Don’t go anywhere else! – I have used Trevor Carpets on multiple occasions. Wouldn’t go anywhere else, the easiest and most helpful experience you could ask for. Thanks to Alan Woodhams! Show details
Could Not Be Happier with Experience and Final Result! – The buying experience with Laura of Osborne Park store was first class. Taking Laura's advice, we were super happy with how good the selection turned out to be and the high quality installation of both carpet and flooring. A tired house has been transformed and it now looks and feels like a brand new home! Show details
Top quality and service! – Just had my new carpet laid through the Osborne Park store and the quality and service was unbeatable. Paul is an absolute asset to the company, the only place I will source carpet from now on.
Would recommend!!!! Excellent service and quality – I had carpet installed in our bedrooms last year and I couldn’t recommend Trevor’s enough! Before choosing to go through Trevor’s, I went to several other stores, unsure of what I wanted but unfortunately I experienced poor service at each and every store. A colleague recommended Trevor’s and I am so grateful that they did! The salesman Paul at… Read more
Osborne Park was extremely helpful and made the whole process a breeze. The installers did a fantastic job, and ensured we were 100% happy with the job before they left. Overall I couldn’t be happier with the result and I will definitely be recommending Trevor’s to everyone!!
Awesome floors! Great service! – Trevor's provided wood floors and carpets for our whole house. Paul was very helpful and knowledgeable of the products and the guys installing the flooring did a great job. Show reply
Terrible and rude customer service – I was around shopping for carpets and getting quotes as I am building a house. I went into the Midland store and started to look at their inventory. I asked the store person about the underlay and how thick it is. The response I got was “why does it even matter?, it doesn’t matter” in an extremely arrogant and rude way. I am sorry to ask questions… Read more
about the product I was wanting to buy. Safe to say I walked out of there after that. Absolutely appalling social skills. Walked straight into Carpet Call afterwards and was actually treated like a person.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Kenny Feedback is important to Trevors. We have… Read more (+2 replies)