Upskilled

I studied cert IV in biz operations (my first time studying online whilst working full-time) and found the whole course very comprehensive & complete, very relatable and easy to follow. The entire subject to study with was very modern and relatable. I liked the step by step assessments to full fill the bigger task at the end of each subject… Read more

including all real-life negative (what-to-do- if scenarios) and found them helpful. My program coordinator and main contact Sarah Marshall was really professional with quick and thorough answers if I had a question and clear instructions with her walk through videos at the beginning of more complex units. Even if she was not available someone else would answer my question. All up I would recommend Upskilled if anyone wants to take on online studies.

Completing the Diploma in Counselling has been a vision finished. I developed confidence and gained skills benefiting my whole sense of self. My teacher was insightful and encouraging the entire way through. I can look forward to seeing the world through a counsellor's eyes and respond accordingly. Thank you Upskilled

I had an amazing experience studying the Diploma of Community Services with Upskilled. The course was well structured and gave me the knowledge, confidence, and practical skills I need for a career in community services. A special thank you to my… Read more

trainer, Rosan, who was always responsive, knowledgeable, and incredibly supportive throughout my studies. His guidance, encouragement, and constructive feedback helped me stay motivated and successfully complete the course. The Student Support team was also excellent—friendly, professional, and always quick to assist whenever I needed help.

I highly recommend Upskilled to anyone looking to study online. The support from both the trainers and Student Support made all the difference in my learning journey.

I have just started my Diploma in Case Management, and I can already see my understanding expanding immensely. Coming from New Zealand, with previous experience in government departments and NGO sectors, I still feel that this course is adding… Read more

significant value to my knowledge. It is building my confidence, and I believe it is truly worth the investment. I would like to acknowledge my Program Coordinator, Rosan, who has been very supportive and encouraging. His guidance has motivated me to stay focused on my learning and work towards my goals. I also want to mention Cassi from the Admission Team, who has been an absolute delight to deal with. Her professional manner, positive communication, and the way she encouraged me made a big difference to my overall experience. This course has greatly empowered me by enhancing my confidence and expanding my knowledge in community services. I am developing stronger skills in case management, communication, and client engagement, which I believe will be valuable in real-world practice. My goal is to complete this course successfully and begin my career in the community sector, where I can make a meaningful contribution.

I'm doing my Cert III on Individual Support. The Upskilled team is just amazing. I remember when I abandoned the course for 3 months without doing anything because I was feeling so exhausted, and Jackie reached out asking if everything was ok and she motivated me into resuming again. I faced some challenges getting a place for my Work Placement,… Read more

but Erica was there for me every step of the way. I felt, and I still feel so comfortable when I'm talking to Erica. She gives all her time to help you. At one point I felt like I was pushing her too much and probably nagging her when I really wanted my Work Placement to go through. But to my surprise she never minded. She was always cheerful and willing to help whenever I called her. With Upskilled, I feel that If I go out there I'll be marketable because they don't leave you half baked. At first I was so annoyed with a lot of role plays, I don't want to lie. But later on I discovered that it was for my own good. They will be doing there best to make sure that we have enough knowledge for us to fit in the industry

I completed my Diploma of Community Services (Case Management) CHC52021 through Upskilled and was fortunate enough to be guided through the course by assessor Rosan Lal alongside his very skilled administrative support coordinator Erica Harris. Throughout my time studying with Rosan and Erica they played a very big and detrimental part in being… Read more

able to successfully complete this diploma and I could never thank them both enough for their efforts. I enrolled in this diploma whilst employed by child protection in Victoria working as a case practice support worker in the case support (contact and transport) team and determined to progress further into this career. I chose upskilled as I worked fulltime, have 3 young children and have a diagnosis of ADHD, where Upskilled allowed a flexible, supported and self-paced option to complete these studies. During the duration of my enrolment, I worked closely with Rosan to identify options for some units to be completed by RPL (recognition of prior learning) taking into consideration my current role and what I am already achieving daily. I was also fortunate to apply for a credit transfer for 3 units from my previous childcare qualifications (which I must say was a significantly easy process) RPL consisted of a very easy to follow RPL kit including a theory evidence document, evidence of this competency within the workplace and a verbal assessment conducted with Rosan. Rosan was absolutely amazing through the RPL process, ensuring competency was evident in a thorough and consistent manner. As I commenced the RPL units identified, my career in child protection rapidly took off and I had been allocated into the investigations and assessment team from this I qualified to complete further units under RPL. Whilst in this team there was a demand for further progression and pressure was set in for my studies to be completed. I consulted this with Rosan and Erica, where nothing was too hard, too much or too complicated for them to support me through this. Their communication was beyond what you could expect and both Rosan and Erica always ensured I was on track and had everything together and finalised. Rosan willingly with not stress adapted to my work arrangements and demands (which meant a lot of rescheduling from my behalf) however ensured he always had an hour time block spare to reschedule and complete verbal assessments in a time efficient manner. Towards the end of my completion which was around the easter period, Rosan and Erica were patient, encouraging and provided outstanding support to finalise all units and ensure units were successfully completed in time for my career progression which had resulted in a promotion that I was very excited to share with them. I will always recommend Upskilled to anyone seeking to study, and have already encouraged many co-workers to further their careers through Upskilled in which I have successfully supported 3 co-workers to join Upskilled one transferring from another education company.

My experience with my trainer and assessor, Rosan, was very positive and supportive. Rosan provided clear guidance through assessments, making expectations easy to understand, and offered constructive feedback that genuinely helped strengthen my skills and confidence. I always felt comfortable reaching out, as Rosan was approachable, responsive,… Read more

and consistently encouraging. This support kept me motivated and helped build a strong sense of achievement throughout the course. The program was flexible and well-structured, allowing me to balance my learning while staying engaged. As much of my learning was recognised through prior experience, the course has been valuable in formalising my existing skills and providing a recognised qualification that reflects my experience in the workplace. Overall, I feel more confident, capable, and validated in the skills I bring to my role. Stepping back into learning was a big decision for me. As a mum of four, a grandmother of seven, a full-time carer for my elderly mum, and working full-time, I was both nervous and determined to see this through. I am truly grateful for Rosan’s support, patience, and guidance, which helped me build confidence and stay on track throughout the course.

I am writing to share my heartfelt appreciation for the incredible support I’ve received while completing my Certificate III course. My coordinators and teachers, Jackie and Andrew, have gone above and beyond. Andrew’s great sense of humor and positive energy during Zoom meetings made a real difference, and even when time was tight to complete… Read more

role plays, the team always did their absolute best to fit everyone in.

I also owe a huge thank you to Erica, who was an absolute gem in helping me get a course extension—her quick support removed a massive weight off my shoulders. Lastly, Travis’s regular check-ins, patience, and clear communication haven't gone unnoticed.

Also a big thank you to all the staff over the phone. I had amazing experience each time I spoke with them as they always ready and eager to help and solve the issues.

Thank you all for making my learning experience so positive. I will happily recommend Upskilled to anyone looking to study!

I recently completed my Advanced Diploma with Upskilled, and I am extremely pleased with the experience! As a full-time professional in the industry, the course's flexibility enabled me to manage my work responsibilities while acquiring essential management skills. The trainers and assessors were exceptional—always available, prompt in their… Read more

responses, and supportive throughout my journey. The feedback I received on assessments was comprehensive and constructive, which significantly contributed to my confidence in sector compliance, leadership, and continuous improvement.

This course has effectively equipped me for the next phase of my career. I extend my gratitude to the Upskilled team for their guidance and support.

Upskilled courses are great, very thoughtfully created, super informative and easy to follow, would highly recommend. I have thoroughly enjoyed my time studying with them. Special mention to Jacqui, Andrew, Erica and Travis for all the personal support and hard work provided to me throughout my course. Your assistance and guidance is remarkable! Thankyou Upskilled and team

I enrolled in this course genuinely motivated to learn and to start working in aged care and disability support. Unfortunately, my experience has been frustrating and disappointing. The course is not designed around practical learning. Instead, it feels focused on assessing how well students can rewrite or reproduce the provided theory. Each unit… Read more

includes several quizzes with 20+ questions, many with multiple sub-questions, and most requiring written responses of around 200 words. This quickly becomes overwhelming and repetitive.

Rather than building understanding or confidence, I found myself repeatedly rewording the same content already included in the learning materials, which themselves appear to be AI-generated. It feels more like administrative effort than meaningful learning.

The number of role-play assessments is another challenge. While role plays are valuable in principle, the way they are implemented is impractical. They require organising volunteers, preparing scripts in advance to ensure all criteria are covered, recording the sessions, and often re-recording if something is missed. For students who are not tech-savvy, this is a significant barrier. Even being comfortable with technology, I found coordinating scripts, people, time, and recording to be unnecessarily stressful and slow.

The most valuable learning I experienced came from my work placement. Being on-site, observing experienced staff, interacting with residents, and learning by doing was far more effective than the online modules and written assessments.

My goal was simple: to complete the qualification and start working to help and care for others. Instead, I found myself focused on how to finish the course as quickly as possible, concerned about time limits and additional fees if I don’t complete it within the contracted period.

When I raised these concerns, I was told the structure is driven by government regulations. That may be the case, but the issue is the delivery format. The course feels over-automated and disconnected from how people realistically learn and develop competence in care roles.

Recommendation: The format needs review. Student feedback, real completion patterns, and practical learning outcomes should be taken into account. Most importantly, the course should better support students to move into the workforce efficiently, especially in a sector where carers are urgently needed.

Horrible service and out of date courses. It’s a [Content Removed] don’t waste your money.

There was a lot of confusion with the course content (unclear or incomplete questions, odd phrasing, spelling/grammatical errors, etc.) But Sarah was very supportive and helped me through things that I was confused by/weren't clear.

Feeling very empowered to continue with my studies at a time that I was lacking motivation and no desire to do so. Ronnie has been the major reason for the change with his support and encouragement. This support has reignited the passion to do the course and continue to learn and grow from it. Thank you to Ronnie and all the amazing team at Upskilled. Nic

I would love to compliment the team at Upskilled for giving me a smooth journey in undertaking a Certificate III in Individual Support (Ageing and Disability). In particular, Jacqui Salvage and Andrew Bracic have guided me with their amazing knowledge and personal touch to ensure I could succeed in what is a big career change for me. They were… Read more

always within reach to answer queries I had quickly and provide valuable feedback. The convenience of an Online Course with people so available and helpful was gold for my circumstances.

I am currently completing a Diploma of counselling. Ronnie, my assessor has been absolutely amazing with his support and feedback. From day one he has answered any questions or concerns I've had. I am so grateful for the way Ronnie was able to assist me with obtaining module credits and RPL assessments to fast track sections of the course. I am… Read more

looking forward to completing the remainder of the Diploma knowing I have the full support of Ronnie. Upskilled in general have been fantastic. Thank you !!!

I have been completing my diploma in counselling and I've had a fantastic experience. My tutor Ronnie has been such an exceptional help. You can tell he has a passion for what he does and wants to help you succeed rather then just "make it through the course". I've really enjoyed my experience.

I would like to sincerely thank Erica and Rowtuja for always helping and supporting me with my role-play recordings while I am completing my Certificate IV in Business Administration. I really appreciate the time, effort, and encouragement you both have given me. You are always so helpful, supportive, and kind, and I am very grateful to have your support throughout my course. Thank you both so much! ❤️

I’ve had such a great experience studying my Diploma of Counselling with Upskilled. Ronnie has been an amazing mentor throughout my course. He is always so supportive, encouraging and understanding, and genuinely wants to see his students do well. He’s helped me so much with motivation, practicals, one-on-one support and providing really helpful… Read more

feedback when I need it.

I also really like how easy the course material is to access and understand. The units flow really well into each other, which makes it much easier to stay on track and build your knowledge as you go.

The student support system has also been amazing. Whenever I’ve needed help or felt a little stuck, I’ve always felt like there was someone there to support me.

I’m really happy I chose Upskilled and would definitely recommend them to anyone thinking about studying, especially if you want a course where you feel supported and not like you’re just another student.

I had a great experience studying with Upskilled. The course was well structured, easy to follow, and gave me practical knowledge that I can confidently apply. The support team was always friendly and helpful whenever I needed assistance. I highly recommend Upskilled to anyone looking to build a career in IT or cybersecurity.

Sarah Marshall was a great mentor to have. Provided great feedback and was always a great help when needing questions answered. Sarah was supportive and provided what was needed to help complete the assessment. Thank you Sarah for your help, feedback and guidance.

I had a positive experience with my assessors, Jacqui and Erica. They were professional, supportive, and provided clear, constructive feedback throughout the course. They communicated promptly, answered my questions clearly, and helped me understand the assessment requirements. Their encouragement and guidance made the learning experience positive and helped me complete my course with confidence. Thank you, Jacqui and Erica, for your support. Show details ·  1

I’m loving the counselling course from upskilled. It’s easy to follow, and the trainers are great. Ronnie lynch my trainer always guides me through the role play videos, which is very helpful ensuring I can meet all the marks, and the course has zoom sessions every week to ask questions or record your role plays! Overall I’m loving the course so far! It’s easily accessible, affordable and you can do it at your own pace. Love it.

Studying with Upskilled has been one of my best experiences with an online based provider. From beginning to the end, i have had great updates with information for the wider Upskilled network and ongoing support from my trainer Rosan. The content was easy to navigate and kept me engaged throughout my course. The Advanced Diploma of Community… Read more

Sector Management has been a great course which I highly recommend every complete if you would like to develop your leadership within the community sector. I will definitely be studying again in the future with Upskilled.