Upskilled

I had an amazing experience studying the Diploma of Community Services with Upskilled. The course was well structured and gave me the knowledge, confidence, and practical skills I need for a career in community services. A special thank you to my trainer, Rosan, who was always responsive, knowledgeable, and incredibly supportive throughout my… Read more

studies. His guidance, encouragement, and constructive feedback helped me stay motivated and successfully complete the course. The Student Support team was also excellent—friendly, professional, and always quick to assist whenever I needed help.

I highly recommend Upskilled to anyone looking to study online. The support from both the trainers and Student Support made all the difference in my learning journey.

My experience with Upskilled as a student doing Certificate IV in IT Systems Administration has generally been good. The teaching staff I have had contact with have generally helped me get through the course and answered my questions. I have yet to… Read more

ask them a question that has stumped them so they do know their stuff. The course material, especially the more general subjects, could use some editing and polish as I did spot a few mistakes with them during my time. The mistakes I spotted were not too important but still detracted from the experience a bit. The supplementary material, mostly in the form of LinkedIn Learning vids, were useful but I should say that you should not spent all your time watching them as there are plenty there.

My experience with the course and my teacher Ronnie Lynch has been one that has enhanced my outlook and knowledge of the counselling process. The course contains insightful and thought provoking ideas with wonderful approaches within the counselling… Read more

context. My teacher, Ronnie Lynch has been really enjoyable. He has always helped being with a endearing overview of the subject matter and beyond. I would always recommend this course and teacher to anyone who was thinking of enrolling in this course.

My experience with my trainer and assessor, Rosan, was very positive and supportive. Rosan provided clear guidance through assessments, making expectations easy to understand, and offered constructive feedback that genuinely helped strengthen my skills and confidence. I always felt comfortable reaching out, as Rosan was approachable, responsive,… Read more

and consistently encouraging. This support kept me motivated and helped build a strong sense of achievement throughout the course. The program was flexible and well-structured, allowing me to balance my learning while staying engaged. As much of my learning was recognised through prior experience, the course has been valuable in formalising my existing skills and providing a recognised qualification that reflects my experience in the workplace. Overall, I feel more confident, capable, and validated in the skills I bring to my role. Stepping back into learning was a big decision for me. As a mum of four, a grandmother of seven, a full-time carer for my elderly mum, and working full-time, I was both nervous and determined to see this through. I am truly grateful for Rosan’s support, patience, and guidance, which helped me build confidence and stay on track throughout the course.

I am currently studying for my Certificate III in Individual Support, and my experience with Upskilled has been excellent. My instructor, Jacqui, does an amazing job helping me through the course. She is very supportive, encouraging, and has helped me build my confidence throughout my studies. Erica from Student Support is also fantastic. She is… Read more

always helpful and ready to assist with any questions or concerns. Travis has been very helpful as well, guiding me through queries related to my work placement.

Ben was my first point of contact when I enrolled with Upskilled. He was professional, efficient, and played a big part in reinforcing my decision to study with Upskilled after I had spent a lot of time researching training providers online.

In fact, everyone I have dealt with at Upskilled has been friendly, knowledgeable, and genuinely helpful. I am very glad that I chose to study with Upskilled and would have no hesitation in recommending them to anyone considering further education.

Overall, completing the Advanced Diploma in CSM was a wonderful experience with Upskilled. It was fantastic to be given the opportunity to complete this in my own time as I am a full time employee in the disability industry. I had wonderful support from Rosan throughout the course time and he was always so responsive whenever I had a… Read more

question/query. Rosan was great through the PRL process too.

The feedback I received was really empowering and encouraging which gave me more motivation throughout the time. It kept me wanting to do more and learn more and really solidified why I am doing what I am doing.

Overall, this course helped me be a better manager and understand more such as finances and organisational changes and helped me support my staff throughout different areas.

I really recommend Upskilled for those who are time poor due to their full time jobs and it really improves time management skills too. If I was to go back to studying, I would definitely do this through Upskilled again!

Sarah Marshall was a great mentor to have. Provided great feedback and was always a great help when needing questions answered. Sarah was supportive and provided what was needed to help complete the assessment. Thank you Sarah for your help, feedback and guidance.

I had a positive experience with my assessors, Jacqui and Erica. They were professional, supportive, and provided clear, constructive feedback throughout the course. They communicated promptly, answered my questions clearly, and helped me understand the assessment requirements. Their encouragement and guidance made the learning experience positive and helped me complete my course with confidence. Thank you, Jacqui and Erica, for your support. Show details ·  1

I’m loving the counselling course from upskilled. It’s easy to follow, and the trainers are great. Ronnie lynch my trainer always guides me through the role play videos, which is very helpful ensuring I can meet all the marks, and the course has zoom sessions every week to ask questions or record your role plays! Overall I’m loving the course so far! It’s easily accessible, affordable and you can do it at your own pace. Love it.

I enrolled in this course genuinely motivated to learn and to start working in aged care and disability support. Unfortunately, my experience has been frustrating and disappointing. The course is not designed around practical learning. Instead, it feels focused on assessing how well students can rewrite or reproduce the provided theory. Each unit… Read more

includes several quizzes with 20+ questions, many with multiple sub-questions, and most requiring written responses of around 200 words. This quickly becomes overwhelming and repetitive.

Rather than building understanding or confidence, I found myself repeatedly rewording the same content already included in the learning materials, which themselves appear to be AI-generated. It feels more like administrative effort than meaningful learning.

The number of role-play assessments is another challenge. While role plays are valuable in principle, the way they are implemented is impractical. They require organising volunteers, preparing scripts in advance to ensure all criteria are covered, recording the sessions, and often re-recording if something is missed. For students who are not tech-savvy, this is a significant barrier. Even being comfortable with technology, I found coordinating scripts, people, time, and recording to be unnecessarily stressful and slow.

The most valuable learning I experienced came from my work placement. Being on-site, observing experienced staff, interacting with residents, and learning by doing was far more effective than the online modules and written assessments.

My goal was simple: to complete the qualification and start working to help and care for others. Instead, I found myself focused on how to finish the course as quickly as possible, concerned about time limits and additional fees if I don’t complete it within the contracted period.

When I raised these concerns, I was told the structure is driven by government regulations. That may be the case, but the issue is the delivery format. The course feels over-automated and disconnected from how people realistically learn and develop competence in care roles.

Recommendation: The format needs review. Student feedback, real completion patterns, and practical learning outcomes should be taken into account. Most importantly, the course should better support students to move into the workforce efficiently, especially in a sector where carers are urgently needed.

There was a lot of confusion with the course content (unclear or incomplete questions, odd phrasing, spelling/grammatical errors, etc.) But Sarah was very supportive and helped me through things that I was confused by/weren't clear.

Horrible experience signed up and in my cooling period cancelled but now still have to paid the $300 after being told I didn’t have to and already paid them money and then get a email to say the money hasn’t been taken when they haven’t even tried to take it worst company

I had a great experience studying with Upskilled. The course was well structured, easy to follow, and gave me practical knowledge that I can confidently apply. The support team was always friendly and helpful whenever I needed assistance. I highly recommend Upskilled to anyone looking to build a career in IT or cybersecurity.

I completed my Diploma of Community Services (Case Management) CHC52021 through Upskilled and was fortunate enough to be guided through the course by assessor Rosan Lal alongside his very skilled administrative support coordinator Erica Harris. Throughout my time studying with Rosan and Erica they played a very big and detrimental part in being… Read more

able to successfully complete this diploma and I could never thank them both enough for their efforts. I enrolled in this diploma whilst employed by child protection in Victoria working as a case practice support worker in the case support (contact and transport) team and determined to progress further into this career. I chose upskilled as I worked fulltime, have 3 young children and have a diagnosis of ADHD, where Upskilled allowed a flexible, supported and self-paced option to complete these studies. During the duration of my enrolment, I worked closely with Rosan to identify options for some units to be completed by RPL (recognition of prior learning) taking into consideration my current role and what I am already achieving daily. I was also fortunate to apply for a credit transfer for 3 units from my previous childcare qualifications (which I must say was a significantly easy process) RPL consisted of a very easy to follow RPL kit including a theory evidence document, evidence of this competency within the workplace and a verbal assessment conducted with Rosan. Rosan was absolutely amazing through the RPL process, ensuring competency was evident in a thorough and consistent manner. As I commenced the RPL units identified, my career in child protection rapidly took off and I had been allocated into the investigations and assessment team from this I qualified to complete further units under RPL. Whilst in this team there was a demand for further progression and pressure was set in for my studies to be completed. I consulted this with Rosan and Erica, where nothing was too hard, too much or too complicated for them to support me through this. Their communication was beyond what you could expect and both Rosan and Erica always ensured I was on track and had everything together and finalised. Rosan willingly with not stress adapted to my work arrangements and demands (which meant a lot of rescheduling from my behalf) however ensured he always had an hour time block spare to reschedule and complete verbal assessments in a time efficient manner. Towards the end of my completion which was around the easter period, Rosan and Erica were patient, encouraging and provided outstanding support to finalise all units and ensure units were successfully completed in time for my career progression which had resulted in a promotion that I was very excited to share with them. I will always recommend Upskilled to anyone seeking to study, and have already encouraged many co-workers to further their careers through Upskilled in which I have successfully supported 3 co-workers to join Upskilled one transferring from another education company.

Studying with Upskilled has been one of my best experiences with an online based provider. From beginning to the end, i have had great updates with information for the wider Upskilled network and ongoing support from my trainer Rosan. The content was easy to navigate and kept me engaged throughout my course. The Advanced Diploma of Community… Read more

Sector Management has been a great course which I highly recommend every complete if you would like to develop your leadership within the community sector. I will definitely be studying again in the future with Upskilled.

Great online course. Resources provided are incredible and plentiful. Easy to comprehend text, educational videos, online-interaction, virtual machine environment are some of the fantastic ways that Upskilled use to help educate during this course. The self-paced structure makes study a pleasant experience, with plenty of support from dedicated… Read more

Upskilled staff. My trainer was so helpful during my course, accommodating and reachable whenever I needed, and able to answer any questions I had. I cannot recommend Upskilled highly enough.

I had a great experience studying Certificate III in Individual Support (Ageing and Disability) with Upskilled. The course helped refresh my knowledge and skills while also teaching me new things about aged care and disability support. The course content was helpful and easy to follow, and I learned a lot throughout the program. I would… Read more

especially like to thank Jackie, my assessor, for being very supportive and helpful. Whenever I had questions, she responded promptly to my emails and provided clear guidance.

I would also like to thank Erica from Student Support for always being responsive and helpful whenever I needed assistance.

Overall, I had a positive learning experience and would recommend this course to others who are interested in working in the aged care and disability sector. Keep up the good work!

I had a wonderful experience completing my Certificate III with Upskilled. The support throughout the course was amazing. A special thank you to Jacqui for being so patient, supportive, and helpful during the roleplays. She made learning comfortable and enjoyable. I would also like to thank Erica for the important role she played in my journey.… Read more

She supported and guided me until I secured my placement, and I truly appreciate all her help and encouragement. I highly recommend Upskilled to anyone looking to study Certificate III. The staff are caring, professional, and always ready to help students succeed.

The course suited me as I have a full time job and needed an online option for study. Sarah Marshall was a great teacher. She was very understanding of my situation and helped me whenever I had questions during the course.

My experience at Upskilled has been very good! Any issues I’ve had have been resolved quickly and same with any confusion. They also communicated with the company I work for and answered there questions aswell. I would recommend using this platform especially if there is a group of you and you can work on it together. I wasn’t thrilled to do… Read more

videos and simulate work scenarios it made me quite uncomfortable but in saying that once you started you did get a bit more used to it and the good thing is they did not expect you to be an actor. They were there with the grading process. Because at the end of the day, I’m not studying for being an actor. So it’s great they didn’t expect 5 star acting. I would recommend just starting it and getting it done, I was nervous to start it and it took me a little bit but once I actually did it then I got it over with reasonably quickly.

A huge shout out to Jacqui and Upskilled for the amazing support throughout my Cert III Individual Support (Ageing). Jacqui responded quickly to my emails and was very knowledgeable in providing assistance. Jacqui was also encouraging and patient with the role plays, making everyone feel comfortable. Highly recommend this course and the team at Upskilled.

Jacqui has been such an amazing teacher throughout the course. She responds to emails as soon as she can and always ensures we understand our course. 100% recommend having Jacqui as a teacher!

I am currently studying the Certificate III in Individual Support with Upskilled, and my experience so far has been very positive and rewarding. I have felt supported and motivated throughout my course, which has helped me stay focused and confident in my learning journey. The Upskilled team, including the trainers, coordinators, and assessors,… Read more

have been professional, approachable, and genuinely supportive. They provide clear instructions, helpful feedback, and are always responsive when assistance is needed. Their guidance has made it much easier to understand the course requirements and complete assessments with confidence. The course offers great flexibility, allowing me to balance my studies with my personal and work commitments. It has been very helpful in building my knowledge, confidence, and practical skills, especially in areas that are directly relevant to real-world care and support work. I would like to thank the entire Upskilled team for their ongoing support and dedication to students. I truly appreciate the effort they put into creating a positive learning environment. Finally, I would like to give special thanks to Jacqui. She is extremely responsible, well-organised, and supportive. Her clear explanations—especially during role-plays—have helped me better understand the tasks and perform them with confidence. Her commitment to helping students succeed is truly appreciated.

I would like to sincerely thank the Upskilled team for their guidance and support throughout my studies in Certificate III in Individual Support (Disability). Your encouragement, knowledge, and dedication have played a huge role in helping me successfully complete my course. A special thank you to my programme coordinator, Jacqui Savage, and work… Read more

placement manager, Erica Harris, for their constant support and direction. I also truly appreciate all the assessors who were part of my learning journey—your feedback and guidance helped me grow both professionally and personally.

I’m proud to share that I have received a job offer from Menarock Life, where I completed my work placement. This opportunity means a lot to me, and I am grateful for the foundation and confidence I gained through this program.

Thank you once again to everyone at Upskilled for helping me take this important step in my career.

Regards John