Wilco Home Services

Great company to deal with. Right from the first contact with the office, through the initial inspection and quoting via Nathan, and then the completion of onsite work, via Terry, George, Nathan and Ethan, we were impressed with the professionalism, skilled workmanship and friendly service. Really appreciated the time everyone took to explain the relining process intricacies..

Very helpful & knowledgeable service technician. Nothing was a problem for him he was very happy to help & did a fabulous job , was shown before & after using camera in pipes to show finished work.

In short, Wilco Home Services were quick to respond and generally acted in a professional manner. They seemed very knowledgeable and were able to solve the problem that we had in a timely manner. Generally the work carried out seemed to be good and… Read more

the staff, from office to site, were courteous and professional. So why only a 3 star rating? Firstly, I think that the work was done somewhat hurriedly, particularly when we had not asked this to happen, but mostly because, what we were being quoted firstly and then requoted because of the additional work involved, had no way of being verified by another company in the short timeframe that everything was happening and this is where my wife and I felt somewhat compromised. Yes, we were now looking at a job costing over two and a half times the original amount! To this day we don’t really know if we were taken for a ride, or indeed, the amount paid nears the mark in this day and age. That said, after some rain on the Easter weekend, the problem seems to have been fixed!

Please read the full story below, if you wish:

After receiving a fridge magnet in our letterbox and using this form of advertising to contact Wilco Plumbers and look at a problem that we were having with an overflowing downpipe, the company were quick to respond in sending out an investigative plumber, [Name Removed], who acted in a very professional manner and looked at our problem over a couple of hours, with pipe cameras and high pressure hoses, until he found a couple of potential solutions, which were then presented to us and quoted. We accepted the higher cost solution, even though it seemed expensive, as we were told it was the better long term option.

Within 48hrs, further investigation was commenced over several hours by two other workers from the company(sorry, I can’t remember their names), but unfortunately, what was originally quoted we were told, would no longer solve the problem. We were then presented with a new solution, but at a huge increase in cost! At this point I wanted to receive at least one other quote from another company, but it seemed as though the process had already gone too far(and we were told that we would need to pay for the investigative work already carried out that morning)and that we should continue using Wilco to complete the project! They explained the huge increase in cost was from the equipment that would need to be used to complete the work, as well as the increase in cost of materials in recent months etc.

My wife and I (rather stressfully I might add, with her only being contactable over the phone) accepted the new quote and work commenced that afternoon, with the guys removing turf from where the trench was to be dug - a trench laid with both plastic and galvanised pipe, that would now take a large part of our roof water, out into the street and no longer be contained to filter through and beneath the 100 year old concrete pit that was completely gummed up, with nowhere for the water to go, except back up to the down pipe. Problem solved!

The following day, a number of guys turned up with their equipment and everything was set up in a professional manner in order to create as little disturbance as possible to the surrounding area. An initial problem pumping out the existing sludge that was in the old soakwell was overcome, which set things back before they could insert a new plastic well. Unfortunately, at this stage, I had to go down to Sydney for the day and couldn’t see what was going on during the project. I was therefore most surprised to hear from the main worker, late in the afternoon whilst driving home, that the job had been completed!

On returning and observing, I felt that the work had been finished, maybe a little too quickly for my liking and noticed that the filled in and landscaped trench could have been finished in a better way, even though he commented that the fill in would settle in the next few weeks. After a follow up phone call from [Name Removed], they explained that fixing any landscaping details in the future, would be no problem. I also did notice afterwards, that our fence had been slightly damaged, as well as a pole supporting my weather station and the polystyrene sinkwell, also retained considerable cement workings from its insertion, which made me think that, yes, they definitely wanted to finish the job the day before Easter. I should note that the last three imperfections, I have not related to Wilco.

All in all, a costly experience in a very short time frame, but one that ultimately did fix the problem.

Quick and responsive service, work was completed efficiently and to a high standard. The plumbing issue was resolved with no needd for a call back. Plumber arrived on time andd called ahead as promised. The transaction was easy with multiple payment methods available. Very satisfied.

The customer service operator was an angel and the technician who came to my place was an angel sent from heaven to me in the hardest time , so they deserve all the best of luck and respect for the great job they did provided me

We reached out to Wilco Plumbing to investigate water leakage issue in our ensuite which was causing damage to the timber floor in our bedroom. We had no clue why the damage was happening as the leak was not visible. Wilco sent the plumber for investigation, he was polite and courteous, he reached on time and started his work. Within 15 to 20… Read more

mins he identified the issue with water proofing in the shower area. He contacted his colleague who is the water proofing expert and scheduled an appointment. He explained the issue and what are the next steps.

On the scheduled day, the water proofing expert arrived and did a wonderful job of water proofing the entire shower area. It was a hard job with at least 6 hours of work, which he patiently did. Once done, he again explained all details and confirmed that the water proofing has 10 year warranty and we can reach out to Wilco Plumbing for any issues.

Overall, the experience for start to finish with Wilcom Plumbing has been favourable and highly recommend their service.

After putting off calling a plumber for way too long I received a magnet in the mail. I rang the number and had a technician attend my home the next morning. Braydon was extremely knowledgeable and explained that my particular problem was a matter of elimination. My water pump was going off continually, with no obvious leaking taps etc and… Read more

there was an awful clunking sound every couple of minutes. Braydons advice was to start with the obvious and go from there. After inspecting my water pump he moved on to my tapware which was 35 years old, he checked the washers and showed me how worn and withered everything was. He suggested that I replace my tapware. He actually had the same style as I have in his van. I was very impressed. He changed as much as possible with the products that he had with him (this was Friday). He came back on Monday with Elliot another lovely knowledgeable young man. Between the two they have replaced all of my old and worn tapware and my awful problem of continually clunking pipes has stopped. I would highly recommend these 2 personable young plumbers. They have saved my sanity! Thank you boys and Wilco Home Services. Job well done!

Very professional, know their trade. Due to the cost of the pipe relining, they didn't just jump in and say it has to be done. They spent time clearing the roots and then assessing the condition. Every step was explained, shown the condition of the damage on the camera before advising me. I could see it was obvious that a reline was required.… Read more

Bugger, but if not, clearing the roots the damage pipe could collapse requiringlater digging up and replacing the pipe. No thanks. I found it very interesting seeing how the team relined the pipe, the guys were very good and showed me how it worked. When I was given the invoice on completion it turned out to be more than the quote. After the wife played the invoice she pointed out is was over a $1000 more than the quote. I took this up with the chap before he left, he contacted the office, sorted it there and then. I received a refund a couple of days later no hassles or worries. If you need plumbing give them a call. Nothing is perfect in this world but this company is as close as you can possibly get.

I don't know how their fees compared to other companies, I suspect they would all be around the same price. Nor do I know if other companies are as good. But at least you can have confidence in a professional, easy to work with team and company that do an excellent job.

A leaking pipe led to a complete rebuilding of two bathrooms and refurbishment of drainage l;ines. This was achieved in about 3 weeks and a bit by continuous application to the job by all trades. The finish was excellent and a particular call out to tiler Jim.

The team thoroughly resolved our tree root intrusion. They completed a full inspection, hydro-jetted the lines, excavated the area, and replaced the damaged sewer pipe. While the final price felt a bit steep relative to the man-hours logged, the work was done neatly and the issue is completely fixed.

Wilco responded very quickly to our call. Frazer came to us, free call out, gave a lot of information and choices. The next day Thomas and Elias installed the new hot water tank. They took great care with drop sheets to protect the floor and did the job quickly. All 3 employees were friendly, professional and very pleasant. We would definitely use Wilco in future.

They wanted to charge $1,300 plus GST to clear out a blocked kitchen sink. Appears to not be acting fair with there pricing. I obviously rejected there quote and got someone for less than third of that price.

Worst experience with Wilco. We gave deposit of more than $1250 dollars and they kept the money without returning by not doing any work. It hurts us as its hard earned money by not returning our money.Their quote didn't include all the details we requested before, which we picked up on the day the work was planned to start. Our only mistake we… Read more

accepted the quote $13000 on the trust that they would have included it which obviously they didnt. When questioned they were manipulating. Very disappointed for not returning our money. Unprofessional, they didn't even bother to return our calls and shamelessly didn't return the deposit:(

The business is entitled to delay or cancel your service. Avoid – Called on Friday morning to book an urgent repair of my toilet. Initially their admin told me the ETA would be anytime in between 12-4pm. I followed up at 3:15pm and was told that it will be delayed but plumber will be still coming in between 3-5 today. At 3:40pm their admin called and informed me the job is cancelled and asked if I want to move… Read more

the job on Monday! What a waste of my time and the opportunity cost where I could’ve asked another local plumber to get the job done before the weekend. I have teared all their promotional Mail Drop fridge magnets into pieces to ensure I will not engage with this business by mistake again.

A big thank you to Nathan and Thomas from Wilco Plumbing for an excellent job done. They were friendly courteous and explained all the best options available. I would recommend them to anyone who is looking for reliable plumbing services.

We had a sewer blockage and the original plumber we called out to clear the line, advised that the line needed to be replaced, as the blockage showed a collapsed line and quoted us $12.5k to excavate replace an reconcrete. We called Wilco who advised we needed a reline and quoted les than half that amount. The blockage wa stubborn and took 2hours to get the draw line through, but thanks to Ethan we got there. Exceptional work boys

The work carried out by your team although much more extensive and expensive than I expected appears to have been done competently. At all times the team were friendly and explained what they were doing, tried to cause the least amount of inconvenience and cleaned up afterwards. Hopefully the work done will solve the problems that I had experienced.

Thank you Wilco Plumbing for your prompt service. Your technician arrived within allotted time to give a free quote, which we accepted, & he was able to commence the job immediately. His work was perfect & was carried out in a professional manner. We will definitely be using Wilco for future plumbing issues, & we are happy to recommend Wilco to anyone in need of plumbing.

5 stars all the way!We had a grease clogged kitchen sewer pipe and broken sewer pipe down the line that a previous plumber did a poor job of repairing. This team(Breydan,Nathan,Ethan,andTess)came out, assessed the situation, and did the job right the first time. Friendly, transparent with pricing, and incredibly tidy! It's such a relief finally. I… Read more

will definitely use them again for any plumbing needs.Big shout out to Boys and i highly recommend wilco plumbing team to anyone for pipe relining and plumbing services across sydney. Big thank you to Breydan.

Just had Janda from Wilco Plumbing come out for a quote on some plumbing jobs that need to be done on a new property and he was the most knowledgeable, down to earth and friendly person!! Highly recommend Janda if you're in the Newy area.

We recently needed a plumber & we had the pleasure of Nathan attending our home. He was professional, respectful, prompt & nothing was an issue. I would recommend Wilco without hesitation. Thank you Nathan

Wilco Plumbing turned up gave me a quote,installed two toilets,and two drains,taps,were friendly, and professional,extremely happy,will definitely call again,fully recommend Wilco

We recently had a young plumber from Wilco Plumbing come out to clear some blocked drains, and he was an absolute pleasure to deal with. He was friendly, professional, and took the time to explain what he was doing throughout the job. What really impressed us was that he went above and beyond by cleaning up the bathroom afterwards, even though it… Read more

wasn't part of the service. He left everything spotless and took real pride in his work.

Excellent service from start to finish. He is a great representative of the company, and I wouldn't hesitate to recommend Wilco Plumbing to others.