AI reviews summary
Pros
Verdict
Overall, consumer sentiment towards X-CAR is largely positive, with many customers expressing satisfaction with the fit, quality, and pricing of vehicle accessories such as floor mats and boot liners. The responsive customer support team and efficient delivery are frequently highlighted as strong points of the purchasing experience. However, a subset of reviews points to recurring challenges regarding incorrect items being shipped, difficulties with the returns process, and occasional inconsistencies in product fit for specific vehicle models.
Great quality product and service. My order arrived really quickly and although there was a small issue with it the team fixed it straight away and even gave me a discount for my troubles
- +7
I've spent a fair bit of money at X-Car on accessories for my 2026 Suzuki Jimny XL 5-door. Some great products that all fit so well, easy to install too, i have no complaints at all. The staff are great and communications is extremely good, delivery was for my purchases free and quick. I purchased, side steps, 4 bolts, my son fitted them, and they… Read more
are sturdy. Door and centre console arm rests, a snorkel, heavy duty floor mats, front, back, and the rear, rear seat protectors, a rear storage box, bonnet protector strip, mud flaps, twin bonnet struts, rear PU seat covers they are PU with a leather look, mini off road tyre control knobs for the A/C, dash mat, rear window demister protectors, rear seat storage box with extra cup holders, and tinted weather shields. I will be shopping here again Martin Qld
Not my first XCAR purchase but no longer sure they're good value. The car mats are OK but the boot liner did not fit. Customer service was responsive and offered a return or partial refund, should have returned it as they screwed me on the partial refund. Definitely the correct make and model for the product but quite a gap around it.
Reviews with attachments
Incorrect boot linaliner for Kia k4 hatch and exchange occurred promptly. The correct liner for 2025 Kia hatch fits perfectly. Could not be happier. Highly recommend X-Car for all your requirements.
Purchased March 25 Back Seats Protector for my Kia Sportage 2025. Perfect fit and above all fantactic how they stick to the back seats! Highly recommended.
Purchased moulded floor mats + dash cover for Kia Sportage 2025 (NQ5). The floor mats are awesome! The dash mat, however, is “Temu quality”. Absolute rubbish. It has stretched lengthwise approx 5cm, does not sit on dash properly nor for any length of time (see video), and the cutout doesn’t correctly fit at each end of dash.
They delivered the parcel in a timely matter but unfortunately the courier company they use in Courier Please didn't take any car of there product. Our property is fully fenced and they just chucked the items over the gate and the courier driver even wat he'd the dogs grab the parcel and started tearing it apart. I set X-Car all the footage of the… Read more
delivered it and they replied that's the courier fault not there's. But that's who they choose to use so they don't care about how its delivered
Recently purchased a dash mat,floor mats and weather shields to suit my 2020 PXIII FORD RANGER FX4 and am totally satisfied with the results I would highly recommend these guys to deck out ya pride n joy I put a couple a pics up but not the floor mats only coz to many videos but they are awsome
I waste my money i bought for car and size is so different. I don’t recommend this XCar anymore
The boot liner did not fit my car. All a bit of a waste really. I also think the moulded TPE is not as good as the rubber style. For me, the rigid moulded plastic is not effective at keeping things in place. Items in the boot tend to rattle and move around. If you're constantly transporting wet/muddy items, maybe, but for general camping,… Read more
household equipment and tools, this moulded style does not offer sufficient protection, grip or vibration dampening.
Ordered my 3D floor mats for my Kia Sportage 2023 on Sat and received the purchase in an amazing 2 working days. I am thrilled with the mats, easy to fit and they all fit perfectly; I have, nothing to complain about. The quality is very high and despite already having Sportage carpet mats, I have placed the 3D mats over the top and they look… Read more
great. I have bought several Sportage items from X-CAR and I have never been disappointed. I recommend their products.
I’m extremely happy with my purchase of the X-Car floor mats for my 2024 Kia Picanto GT-Line. Before ordering, I had a few questions, and their customer service team was incredibly helpful, patient, and quick to respond. Communication throughout the process was excellent, making the whole experience smooth and hassle-free. The floor mats are… Read more
fantastic quality and fit my car perfectly. They look great, stay securely in place, and provide excellent coverage to help keep the interior clean. Overall, I’m very impressed with both the product and the customer service. Highly recommended!
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- +1
Fantastic product. Makes a huge difference. Customer service is second to none. Highly recommend.
They don’t honour warranty and try to blame anything but the product. I owned a type 2-1 charger adapter of theirs that lasted 2 years, it dies out of warranty, that’s all good so I buy another one, the 2nd one has lasted 3-4 months and they won’t replace it, they tell me the charging cable I use is the fault, even though the cable works perfectly… Read more
fine and the original adapter did with it too, instead they’ve asked me to send the faulty one back for a refund and that they want it in original condition so they can resell it…
Bought a dash mat for my brand new Mazda. When it came it looked great on the car. However after a few months of use, I noticed the non-stick backing has left marks of the emblem on the back all over my dashboard. I tried to clean them off with no success. I contacted the company and they were very unhelpful and unconcerned. They just said "the… Read more
non slip backing of the dashboard cover does not contain any adhesive or bonding material. In most cases, marks like these are surface impressions that can occur under high cabin temperatures or on softer dashboard materials, and they are not considered permanent damage." They then suggested using isopropyl alcohol or a general car interior cleaner which I had already done. The products are obviously not "quality" material as advertised and are not suitable for Australian heat and weather. They take no responsibility for their poor quality materials. Avoid!!!!!!
I bought a car mat and boot mat for my ZRV. Product is good and fit exaclty on the car. Unfortunately, there is a missing piece/item which make it not that good. Hopefully they can send the missing piece so it will be totally nice.
If I could give 0 stars I would…. B grade boot liner at best. Doesn’t fit correctly as advertised and when contacted was told to use a hairdryer to flatten it out or I can return it at my own shipping cost. Terrible experience with your company and as mentioned product is nothing like advertised on the images online. After purchase customer service was also terrible.
The window shades claim to be a perfect and seamless fit. Can confirm they are NOT. When you have a child in the backseat, you want ALL of the window shades providing protection. The edge of one of the shades doesn’t even reach the door frame so can’t be stuck on. Very disappointed will be returning. Have to return at own cost.
Latest follow-ups
Perfect fit! – Couldn’t be happier with my order! I purchased floor mats and windscreen shade for my car. Just received my order and had it installed. Perfect fit! Great quality and appearance! Would definitely use again and recommend to anyone. Thanks X-Car!
Follow-up · And two years later, the floor mats look as good as new and saved me hours of vacuuming:) Best and most functional accessory I’ve ever bought for a car.
Fantastic service, I ordered the wrong model and they went over and above to help. Amazing customer service
Follow-up · Return process was quick and the team was very helpful quality of the product is great and prompt delivery
Great service. Bought Mudflaps and Weathershields. 2026 Chery 4 Tiggo Pro Mudflaps look great. Easy to fit. Weathershields were from different model but upon sending a email this was quickly resolved with sending the correct ones. Looks like they were packed in the wrong box from the makers. Cant't fault X-car or their products. Laurie N.Z.
Follow-up · 1 Delivery time - about a week to NZ address 2 Weather shields - half an hour Mud flaps - about an Hour 3 Refund or credit - yes
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Positive reviews
Purchased quite a few things over the years, always top quality and always helpful if I've wanted any extra tips for install. Even when I ordered incorrect year model they were kind enough to accept the return and post out correct without charging any extra shipping!
Great experience with X-Car. There was a delay with my parcel, and I initially thought it may have been lost during transit. Kylie from the Customer Service Team was very helpful and kept in touch with me throughout the process. The parcel eventually arrived safely, and I really appreciated the friendly communication and follow-up while I was… Read more
waiting. Excellent customer service and support. I would happily purchase from X-Car again. Highly recommended!
Have just purchased a boot liner for my BMW. They were brilliant to deal with; answered my query straight away; order was received within days of placing an order. Excellent customer service & I’m very happy with the product
Negative reviews
Chery Tiggo 7 Window Shades 2025 Onwards - Item doesn't fit. Item is NOT AS DESCRIBED. Says 2025 onwards, but the actual shades are clearly tagged 2023. Adhesive has minimal adhesive properties. I had to purchase extra tape and adhesive pads to make it fit. No instructions provided. Repeated requests for instructions went unanswered. I have… Read more
purchased many products from X- Car and I must say this is VERY surprising and DISAPPOINTING considering my past purchases. I strongly recommend that you message X-Car and ask the questions BEFORE YOU BUY. Purchase at your own risk!!!
Bought custom mats for gwm cannon. Rear mat does not fit properly. After a few emails back and forth all they said was thankyou for your feedback! Website claims 100% satisfaction guaranteed. Somehow I'm doubting that
Weather Shields not 6 months old lost two driving on freeway just missed top of range Tesla lucky wasn't motorcycle contacted xcar said need receipt I told haven't got it no reply wouldn't fit them again
Recent reviews
I purchased a boot liner from X-car over 7 weeks ago. 4 days later, I received the incorrect item (floor mats instead). I notified X-Car via email immediately. X-car expected me to 'pack the item well' for them, even though they shipped the product to me in unsealed plastic bags and drive the item to the post office to fix their mistake for them.… Read more
I requested that X-Car arrange to have the incorrect item picked up from my residence, and they agreed to do so. However, that was nearly 6 weeks ago, and the mats are still sitting on my front porch (as instructed by X-car) waiting to be picked up by a courier.
I believe X-Car have no intention of refunding me. In fact, I checked the website immediately after receiving the incorrect item and discovered the item I purchased was no longer in stock. I believe X-Car knowingly shipped the incorrect item, because they knew they couldn't fulfill the order, with the intention of keeping my money. I made a claim for a refund through PayPal which was refused because X-Car provided a tracking number for the incorrect item. They also sent me a message via PayPal that was worded as if it had been sent from PayPal, trying to placate me; they tried to trick me into thinking I had received a message from PayPal. Their conduct throughout this process has been deceitful and egregious.
Regarding the item itself, I cannot speak to the item I paid for. The Floor mats appear to be very cheap. I made the purchase after my partner bought some sunshades from X-Car. I gave X-Car a try because she said X-Car was a reputable Australian company. I am not sure how they managed to give this impression, but X-Car is clearly a company selling cheap products imported from China, and their customer service suits.
Additionally, I wrote this review on their website which is mysteriously missing.
- +3
I’m not one to write reviews but talk about amazing products & affordable! I have now ordered 3 sets of floor mats! One for me, one for my husband & one for my parent! 2 bootliners, window shades & a sun-visa & literally am so in love with it all! All so incredibly easy to Install Floor mats & bootliner: the boot liner & door mats make it soo… Read more
easy to clean! The floor mats scoop up the sides keeping the dirt in, they fold nicely so I can tip the dirt out if I am not at home with my vacuum, they don’t slide around! I have kids & if you know you know! Slips are easy to clean because it sits there no extra work having to get the water out! They feel like I got them custom made! I love them!!! + so affordable
Window shades: The window shades are so great! They block out so much sun & I can still have the windows down! I looked everywhere for affordable window shades & finally got my hands on some!
Sunvisa: Again it’s like it’s custom fit to my window no suction cups they don’t actually suck, has a Velcro bit that hangs on to the mirror which I thought was handy
Overall I am extremely happy with my product have went back for more! The quality is amazing & I can’t get over how affordable it is & broken record saying this but it’s like it was custom made for my car! I will never stop boating about this company because you’ve got me for life as a customer!
Edit: Make sure you have right year model for your car!
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