Best Home Phone Service Providers

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Thank you, Alpha & Gavin, for your help! You guys are a legend! Very professional and well communicated. These guys helped us with setting up our landline system for our business. Helped us with any issues that were raised.

Awesome support..couldn't have done what I needed to do without the it...10/10..

I’ve been using MaxoTel’s Cloud PBX for a while now and it’s been rock solid. It works consistently well, has all the features you could want, and is… Read more

fully customizable without being complicated. The customer portal is easy to use and gives you full access to everything you need without having to call support for basic changes. On the occasions I have needed help, their tech support has been excellent, quick, knowledgeable and actually useful. It’s a great system and I’m very happy with it.

Great service from Arnel @ Spintel…. Resolved the issue in no time..

Beyond 5 Stars! – I've been with Australian Phone Company for many years for my business, and their support has been exceptional in every way. The service is excellent, and both phone and email support are equally fantastic! I couldn't be happier—highly recommended!

Started an account and ported a number, then the porting got stuck but I couldn't log into the account because the number was my 2FA number. They'd… Read more

send a code to the number but it wouldn't come through because it was halfway through porting. Couldn't push the porting through without logging in.

I was told "Well you shouldn't have ported your 2FA number" lol, as if I'm the id*ot for trusting them to do their job properly.

The number was used for a not-for-profit business that runs for a very short period every year, and employs nine local people with special needs who gain purpose and value from this work. Customers were unable to contact us and we were unable to change our system in time, so this business just didn't open for this year and our team lost their opportunity to contribute.

Crazytel didn't care at all, it was literally impossible to contact them through any normal means (any attempt to contact was met with a 2FA request that I couldn't receive thanks to their failure to port the number) so I ended up talking with some random guy by PM on whirlpool who claimed he worked there or something, it was an absolute sh*tshow.

I am still being charged $7 a month or something but I have no payment method, so now I just get constant spam emails from a noreply email saying my account balance is $x, but I couldn't log in to pay it even if I wanted to. Crazytel's legacy to me is a monthly email reminder of how completely unprofessional and dodgy this outfit is.

STEER CLEAR.

Don't believe all the good reviews, no real support, you only get an Ai receptionist with an American accent & can NEVER speak to a human. Outdated… Read more

billing & web software that times out when you go to pay a bill if you're on a dynamic IP connection. Avoid!

Excellent Service – Thank you Commander for reconfiguring our voicemail system so we are better equipped to handle calls during restriction periods. Big thanks to Sean for doing research into our system before coming in and keeping the time onsite minimal.

Seamless transition of service to new address – We recently transferred our internet service to a new address. The complete process went without a hitch- from cancelling our previous service,… Read more

activating the new address and reconfiguring our Modem through the Technical support ( talked us through by a very friendly, competent and professional support team member) Throughout the process we received prompt and accurate communication and information that enabled us to complete this aspect of our move with little stress.

I purchased a card and got connected randomly to different numbers though i kept dualing the same number that i had not been able to get through. I asked for a refund but have not received any response. Do not bother using them.

Westnet tops today – Westnet was so helpful and kind starting with the lady who took my call and supervisor Elijah today when dealing with death in our family and having to change account details. Thank you.

Avoid Optus. Landline not ported for 2 months. Only resolved with escalation to TIO and ACCC – Optus failed to complete the porting of a landline number held for over 20 years, despite repeated requests. Multiple Optus staff provided incorrect… Read more

information, stating porting was "not possible" to the new carrier, even after being reminded of Optus' Local Number Portability Code obligations. Optus' suggested solution was to create a new landline number! Escalation to Optus' Customer Resolution Team (sic) was ineffective. The inability to receive and make calls persisted for two months, creating immense stress for an elderly customer and the landline was only ported after escalation to the Telecommunications Industry Ombudsman (failure to comply with the Code) and the Australian Competition and Consumer Commission (anti-competitive behaviour), along with follow-up by the new carrier.

Terrible keeps taking money after service discontinued – I have been with Faktortel for over 8 years, Over this time i have received very basic service, with multiple outages in my service, Since changing… Read more

providers, i now have multiple phone lines set up running smoothly through a easy to manage system and fabulous help. But ending my service from Faktortel has been very frustrating not only did i get billed last month when i have no active lines, I phoned up and canceled my service to then have a email state i must give 30 days notice to cancel, ( i have checked through my original paper work 8 years ago, this is not stated. In which i was given the impression there would possibly be a refund on funds unused, However i have just received another account after speaking to the account department, i am to be billed last month. this month and next month for a service that i have no active lines with....I have no service, no phone numbers, and no product.Yes and still being charged. I cannot seem to get them to cancel my account and they just want to keep taking money out! What the hell. BEWARE!!!!!! So dodgy!!!

I have been a customer with southern phone for years and, yes, small issues, but addressed quickly and resolved . But now I am without internet… Read more

access for five days. Had nearly daily communications with tec support staff numerous times a day and still not resolved. The communications with the tec staff are a nightmare. The line is crackling, words are cut off and I spend hours without resolving anything. Yesterday afternoon , after I called another number, I was told that there is a network degradation and they don’t know when it will be fixed. And yes, the person on the line told me to Inform them when I am back on line for reimbursement, but this is not the point. I need reliable internet access. And I cannot believe that a communication provider has such bad phone lines and tec support.

lower than a snakes belly. Telstra nearly destroyed my business through gross incompetence and neglect. The bottom line is that they are staffed… Read more

by people who just don't care. The saga of how they failed to simply transfer 1 x telephone line with internet service from one suburb to another after 3 months is staggering. They clearly are making so much money they have forgotten about the little guys. All I got from Telstra was a runaround through different so-called support centres. Pathetic.

Somehow iprimus has restricted my services with a separate provider because I have signed with a better ISP and iprimus are obviously p*ssed about… Read more

it. I'll take this matter as far as i possibly can. Deplorable is a gentle word for this situation. Rather pathetic, see what the ombudsman says i guess

Good luck getting any support – I'm not sure how these guys stay in business. It's like there is only one person working there and he never asnwers the phone. My client has spent… Read more

days trying to get hold of someone, anyone, from integra and all lines divert to voicemail.This last week has left my client with no virtual fax service and no one to contact to resolve the issue. This is the second time in two months and is affecting his business.

DO NOT USE THIS COMPANY.

Well below industry standard – 90 day termination when industry standards would be 30-60 day. Will try to get you to sign for 4 years when 3 years is the standard for businesses … Read more

Charge a bit more which I get because they arent as big as some others but doesnt appear to be any additional service from the extra cost.

Check terms carefully as they sneek thing in the contract last minute.

Customer support is lacking Account manager often doesnt return emails (does return calls though) Will say things verbally that they will never honor (get everything in writing)

Great internet service, and amazing customer service. Damien was fantastic in aiding me fix any internet troubles.

good service, nice speed, good customer service and trouble shooting.

Great that they have a Australian call centre but they don't have an app and when you try and log into their 'smartcentre' to do something all it… Read more

does it hang, if you eventually get in and want to do some other things again it just hangs, I've tried different times of the day and same thing. I've checked my own internet speed/connection no my computer and it's not my end that is having an issue. Very bad website.

⭐⭐⭐⭐⭐ I’ve been using Best Telecom Digital’s fibre broadband and 5G mobile services at both my home in Point Piper and my busy specialist medical… Read more

practice in Sydney, and I couldn’t be more impressed. The connection speed and reliability of the fibre broadband are second to none, even during peak hours, ensuring that both my personal and professional activities run smoothly. The 5G mobile service has been a game-changer for me, providing seamless connectivity wherever I am, whether I'm at home or out and about.

What truly stands out is the 3CX phone system, which is fully supported by Best Telecom Digital. This system allows me to manage my practice’s communications effortlessly from anywhere in the world. Whether I’m at the clinic or traveling, I can stay connected to my team and patients without any interruptions.

The customer service has been exceptional as well—whenever I’ve had a question or needed assistance, the team at Best Telecom Digital has been quick to respond and always goes above and beyond to ensure everything runs perfectly. I highly recommend their services for anyone in need of reliable broadband and mobile connectivity, especially if you require the flexibility to manage your business and communications remotely. Best Telecom Digital has truly transformed the way I work and stay connected!