Household Utilities

The customer service was really patient in helping me solve my problem—great!

Thanks Apple for helping me pay my bill & confirming reconnection is quick. Also not sure if I picked the right NBN cos dunno which one I got…

Tony was very polite and very helpful. He was able to resolve my concern promptly. I was very satisfied with the service.

I was with ABB when they virtually first started out. But their prices increased so I went to Spintel then Neptune. But their prices issue with… Read more

majority of ISP’s is their tech support is online and not actual over the phone talking to an actual person. So I went back to ABB with my tail between my legs and signed back up. Ben made the process simple and easy, was connected within a couple of hours. I did get a 6 month honeymoon period and will be a little dearer than Neptune but at least I have peace of mind with over the phone tech support.

Excellent customer service, my issues were handled professionally and resolved quickly and effectively by the staff member Varsha P. Well done Varsha, keep up your good work. Much appreciated. Thank you so much.

Request was understood and response was clear both ways. Very unusual.

Hi Alex & Launtel Team, my wife & I would like to thank you all for persevering in this issue and achieving such a good result. I know a lot of other… Read more

providers would have just said that it was not achievable & given up. We would also like to give a big shout out to the NBN subbie, Effron, who was able to work out what the problem was and come up with a solution, he worked non stop by himself. You are all number one in our home.

Spoke to Precious on the phone, They helped me sort out new plan with ease. hope the service of the internet its self is at good as the customer service I got. :)

I have found the call centre great and also the email feed back brillant Thanks Gloria

I reported a particular remote domain bouncing emails from my SMTP server (hosted at a static Exetel IP address) yesterday, with error messages, and today it is functional again.

My representatives were really helpful. Customer service was and has been on point so far.

I called to cancel my NBN service, and I was clearly advised that it would be disconnected at midnight on 31/07/2026. Instead, my internet was… Read more

disconnected at 11:00 am on the same day, which is not what was promised.

This caused unnecessary inconvenience, and I’m very disappointed with how this was handled. Mate, after this experience, I won’t be coming back, and I certainly won’t be recommending your services to anyone I know.

No reception at my address for Optus - I repeatedly complained but took me nowhere - dangerous as no mobile or internet unless out in the yard - I have established through neighbours no reception except for Telstra this needs to be known

Have always found dealing with Kogan very easy, they answer the phone promptly and there operators are always very knowledgeable and helpful. Kogan NBN recommended.

Absolute nightmare experience—avoid this company at all costs! I signed up and paid for their premium 500 Mbps Turbo Fibre plan, but my actual speeds… Read more

routinely plummet down to a pathetic 10–120 Mbps.When I contacted customer support to downgrade to a standard, affordable 100 Mbps plan, they looked me in the eye and flat-out lied, claiming it was completely "impossible due to my area code." When I called them out on this technical nonsense, they completely changed their story. They explicitly admitted in writing that they actively choose to block Fibre to the Premises (FTTP) users from their standard 100 Mbps tiers just to hold them hostage on higher-priced premium plans. It is blatant corporate greed. THE SHOCKING MATH: What I Pay vs. What I Get• THE PLAN I PAY FOR: Turbo Fibre 500 Mbps• WHAT THEY ACTUALLY DELIVER: 10 Mbps to 120 Mbps (A pathetic 2% to 24% of the advertised speed!)• THE PLAN I REQUESTED: Standard 100 Mbps Plan (Which easily delivers stable speed on FTTP infrastructure).The Absurdity: They claimed my Fibre to the Premises (FTTP) line "couldn't handle" a 100 Mbps plan, yet they expect me to pay for a 500 Mbps plan on that exact same physical wire! If a line can handle a 500 Mbps profile, dropping it to 100 Mbps is a simple 2-minute software change. They denied my downgrade purely to protect their profit margins.Because I stood my ground and demanded to cancel due to their broken speeds and deceptive behavior, they retaliated. Without my knowledge, warning, or consent, they illegally executed an unauthorized, lump-sum 6-month contract payout directly from my private banking details. They literally raided my bank account to steal hundreds of dollars upfront for a service they cannot reliably deliver.The trust is completely gone with this provider. I am writing this review strictly to make other consumers aware of their deceptive practices and hidden billing traps so you do not fall into the same situation. Do not trust Occom with your credit card or your home internet

MJ From Sales team has been very helpful in setting up the new nbn connection. Her prompt support and follow up to resolve the matter is greatly appreciated.

Mint are fast, reliable and provide amazing service. I lodged a ticket to ask for my NBN to be upgraded to a faster plan. They replied with in 10… Read more

minutes saying it had been done. Never had an issue with them, never failed to provide anything but good service.

Tried to ring on serveral occassions to sort out rate changes phones just ring out very poor service

Amazing staff!! Applied some discounting to our bill, which is amazing with how things are atm

Laurent was very patient and helpful with getting my internet glitches fixed. He went the extra mile to go through my settings & provide me with support & knowledge. Thanks Laurent, your assistance was 5 stars.

Daily drop outs - not acceptable in current environment – Have been with Spintel for exactly four years (Bulimba, QLD). All well and good until the daily drop outs started in the last 3 months or so. Given… Read more

my other half and I work from home, that's just not usable NBN. I could call and join the call centre run around - but with a few clicks I've moved to a new vendor; cheaper (from 100GB to unlimited) and working.

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Australia Online (Also known as Lizzie these days) have been my service provider for nearly 30 years, providing various services. Internet, email,… Read more

Web hosting, NBN phone, etc. I have not had to call them often and they don't work in the middle of the night, but when you do call them they answer. Then they actually fix the problem. They don't just fob you off.

If it's a tricky problem, it doesn't seem to faze them, you could never get this level of service with some of the larger providers.

Really highly recommended by me.

Thank you, Alpha & Gavin, for your help! You guys are a legend! Very professional and well communicated. These guys helped us with setting up our landline system for our business. Helped us with any issues that were raised.

Great internet service, and amazing customer service. Damien was fantastic in aiding me fix any internet troubles.

Miguel & Lei from support were great. Had issues connecting to transfer service eSIM and worked through solutions- finally got there!

Having been an Internode customer for more than 25 years I decided to cancel, due to their price increase. Internode was by far the best ISP in the… Read more

Australian marketplace, but has gone dramatically downhill since TPG took over. Their price-service ratio is now 100% weighted in favour of TPG.

Don't go there!!!

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help.

Excellent ISP and it is a breathe of fresh air. They have very good customer service and engaging customers in a number of different channels. Their… Read more

customer portal is improving and providing customer very good tools to monitor and troubleshoot problems. It is definitely an ISP of choice for those that are more technically equipped.

Only suitable if you very actively manage it. They have "SmartShift" but it is embarrassingly dumb. Yesterday DURING a spike event this legend of a… Read more

service decided it would CHARGE my battery!!! Stuff like this happens often, i have given up reporting to Customer service as they are not very responsive and always excuse it. This one is surely impossible to excuse. See screen shot of the genius that is SmartShift at work. In saying that, if you have time and batteries and EVs and solar panels then manually controlling it is ok, but if you're after set and forget go with Origin or one that gives you high export prices in the evenings automatically!