Best Energy Providers
Energy Locals 🏆 2026
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Spoke to Patrice from the customer service team, staff was very helpful and provided an excellent service in resolving my issue instantly. Patrice was very courteous throughout the call, it was indeed a great experience. Show details
Origin Energy
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Competitive rate? Seriously? I just left Origin for another supplier, my last bill for a month in a small unit was $180!!! Small unit, one person,… Read more
and no aircon! My friend had a bill of $150 for a month in a big house with the competition. Without forgetting that the daily supply charge is $1.90 with origin, that is one of the most expensive of all. I have been using origin for a year and it was never cheap. I understand life becomes more expensive, but the last bill indeed was the last straw. I never give bad feedback, but this time, I really have to say how I feel. Enough is enough, Origin is definitely NOT the cheapest supplier, and NOT competitive.
GloBird Energy 🏆 2026
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When I rang the queue was 66 long but I was called back, as promised, within 1.5 hours. Keith was quite helpful in explaining some complicated… Read more
billing issues and changing address procedures in a patient and courteous manner. Overall a refreshingly positive experience.
CovaU 🏆 2026
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Immediate connection to a customer service person Rhitzie who gave really excellent, patient and polite service. Issue resolved. Highly recommended! Michael Show details
1st Energy
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The consultant is very knowledgeable, which helped me decide to sign up. Show details
Kleenheat
Ive had excellent service from Kleenheat Gas in WA for the 9 years since mid 2017. In the past two years my monthly charge has increased 60% for no… Read more
change in my circumstances. Most business models prioritise attracting customers than rewarding loyalty. It's my only reason for making a change.
Arc Energy Group
I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details
Amber Electric
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Still early days, but I'm very happy with Amber so far. Able to turn a profit most days, even on days I have charged the EV. Show details
Smart Energy
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My home battery is still “not online” after over five months of back and forth emails and phone calls. Nor does it have a shelter as in contact.… Read more
Basically the installation has not been completed. Unfortunately after sales service is very poor with no follow up although promised.
Hi Diana, Thank you for bringing this to my… Read more
OVO Energy
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⭐ 1 Star Very disappointing experience with OVO Energy. I was charged around $55 for only 9 days of electricity usage, even though nobody was… Read more
living at the property during those 9 days and the main electricity switch was turned off.
I contacted OVO Energy to ask why I was being charged this amount. Unfortunately, they could not properly explain the bill. The only response I kept getting was that it was based on an “actual meter reading.”
If the meter reading is genuinely correct, I would like OVO to clearly explain how this amount of electricity was used when the property was empty and the main switch was turned off.
I expected OVO Energy to investigate the situation properly rather than simply repeating that the reading was an actual meter reading. Very frustrating customer service and billing experience.
Sumo Energy
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Very disappointing customer service experience. I initially spoke with a Sumo staff member who then transferred me to another department. After… Read more
being transferred, I was left waiting on hold for 2 hours and 15 minutes.
During that entire time, there was no indication of where I was in the queue, how much longer I might be waiting, or any option to request a callback. I have a screenshot showing the length of the call.
Being transferred by a staff member and then effectively left in limbo for over two hours is simply not acceptable customer service. If Sumo is going to transfer customers between departments, there should at the very least be a proper queue system, an estimated wait time, and the option to receive a callback rather than having to stay on the phone indefinitely.
A wait of 2 hours and 15 minutes with no information at all is extremely frustrating and Sumo really needs to improve the way transferred calls are handled.
Diamond Energy
4 years customer with Diamond Energy and it's by far the best experience I've had with any electricity provider in Australia. The fact they only use… Read more
green energy sets the well above the rest even further.
Recently had a customer service experience with Ghouse and it was very helpful and professional.
Thanks again.
Energy Locals Retail
Hey Everybody, I had to contact Energy Locals about SA Power Networks compulsory upgrade to remote access smart meter----Nooo! Seen eastern states… Read more
consumers migrated to extremely bad time of use plans that group suburbs, as one time of use rate to the detriment of the frugal users being stung by the greedy monied users e.g. EV chargers sucking the grid....etc etc. However Jeremy Matubis (My Energy Locals consultant) listened to my rant, agreed with me, and assured me that my single rate plan has two years moratorium - ie no change for two years and that I can disconnect remote access. Bravo Jeremy, you made an old crotechty man happy. Two years gives me time to work out any possible upgrades (or downgrades) and navigate power systems better. Very Happy. Thankyou Jeremy Matubis of Energy Locals. Good customer support. Andrew Tucker
Dodo Power & Gas
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Exorbitant service fees coupled with incompetence and high tariffs. If you care about your finances you're better off shopping this essential service… Read more
around. When I was hit with a $1000+ bill for a 2 bdr apartment after being with them for 6 months I decided to leave them. They over estimated the final bill, made me take pictures of my meters and email them multiple times. I followed their instructions to the letter but they insisted I provide several pieces of additional information for them to adjust their final bill to me. Once this was adjusted I paid the final bill and THEN they took the original erroneous amount from my account despite me not opting for any direct debits in the past. I had to call to arrange a refund with no compensation at all. Just a sorry and a pat on the back as I leave this company forever.
Tldr: please avoid Dodo for your own piece of mind
Pacific Hydro
No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more
discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria
Bill Hero
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Signed up one month ago and despite paying $199, following up and uploading 2 bills have received zero recommendations or analysis. Would dearly… Read more
love a refund. The chatbot tells me on one hand I don’t have an active account which is why my uploaded bills weren’t processed; and on the other hand I do have an account but I haven’t uploaded any bills..contracting itself. Spoke to a human who was going to refer the case to IT but weeks later no response. Disappointed as I had high hopes.
Update - a day after this review was published I did get a response from Bill Hero, and they… Read more (+1 reply)
Arcline by RACV
⭐️ I am very disappointed with my experience with Arcline and the way my concern about my electricity meter data has been handled. I raised a… Read more
specific concern regarding the interval data for 17 August. The data showed 10 unusual consumption spikes, resulting in approximately 15 kWh being recorded for that day. I identified the individual readings from the CSV interval data and explained that these occurred at times when I was not using appliances.
My concern was specifically about whether these readings accurately reflected electricity consumed at my apartment.
The response I received did not address the specific 10 readings I had identified. Instead, it discussed my average daily electricity cost, historical bills, general household electricity consumption and appliances that can use electricity in the background.
These explanations did not address the particular interval readings I had disputed.
I subsequently reiterated the specific issue and provided the information again. The matter has now been referred to the Ombudsman, and I have requested that further communication regarding the complaint occur through the Ombudsman investigation.
This experience has significantly reduced my confidence in Arcline. Once the matter is resolved, I will be immediately changing electricity retailers.
I am sharing my experience because I believe customers should be able to raise concerns about unusual meter data and have the specific data they identify addressed directly.
Red Energy
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I have chosen to use Red Energy for my Electricity and Gas services for a roughly four years now. To be honest I can't say whether this means we… Read more
always get the absolutely lowest available rates. However, my dealings with them have led me to conclude that it is a reliable company and, another point in its favour is that it is Australian owned. Aside from that I have one key reason for sticking with them -Their call centre is locally run and whenever I have needed to contact them I speak with someone courteous, super-helpful and clear. I have never been given the brush off or the run-around - this is worth saving a dollar or two here and there by accepting other 'you beaut' offers but that have poor customer service.
Nectr
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Nextr, damaged the roof during the installation, the builder identified a leak in the roof with pictures and evidence and Nectr denied any damage… Read more
which is only next to the installation, regardless of the warranty offering it ment nothing once tried to claim. I gave them plenty of options and time to reolve they wouldnt log it as a warranty claim even though its so abvious they damaged the sheets. Dodgy installation it was just get it done quick and nasty so they can move onto the next job. Pick another installer it cost me double to have the roof repaired. What started as a 17k install ended up being a 32k install. DO NOT USE THEM!
WinConnect
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I experienced extremely poor service from this company and do not believe customer welfare was a priority for them. We were charged unexpectedly high… Read more
bills, and shortly afterward the business was sold to Origin without any recourse being offered to affected customers. We were also threatened with disconnection if payment was not made immediately, with no consideration given to our circumstances. In addition, the pricing charged was exorbitant. I would strongly advise against using this company.
Locality Planning Energy
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Had to go with these guys as electricity was locked in with the unit. Worse customer service, ridiculous fees. If you have a choice avoid at all costs negative five stars Show details
Altogether
It was a simple and straight forward process to get connected Show details
Powershop Australia
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I would give 0 star if there is option. I signed up 3 months ago by clicking the promo link offering $300 credit for gas and electricity. I was told… Read more
the $300 will be credited to my account but after three month, nothing been credited to my account and they said I chosen wrong plan even in the previous call I was confirmed I would get the credit 90 days after sign up. Feel like there are catches during the sign up process.
Overall experience with customer service/support was very poor too.
ZEN Energy
Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Aurora Energy
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The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more
to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.
Energy Cloud Australia
Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more
they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!
Alinta Energy
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Terrible customer service - they will increase your prices and decrease your feed in tarriff. would not recommend Show details
Agas National
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This company deserves zero stars! I’m extremely disappointed with Agas. I called customer service before 7am AEST to place an order and was… Read more
specifically assured that my gas bottle would be delivered the same day. I relied on that promise, only to arrive home after 6pm and discover that no delivery had been made and no one had bothered to contact me. Also, I’ve arrived home too late to speak to anyone as their office is closed.
If Agas had simply been upfront and told me they couldn’t guarantee same-day delivery, I could have made alternative arrangements and gone elsewhere. Instead, I was given a clear commitment over the phone and left without hot water or gas.
This is extremely poor customer service. Don’t make promises to customers that you have no intention, or ability to keep. If you can’t provide the service, be honest about it so customers have the opportunity to make other arrangements!
EnergyAustralia
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Very nice and helpful operator online ,who was very helpful Show details
Lumo Energy
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Been with Lumo a year and ok until had to update plan for the next year. On 14 Sept 2026, I called Lumo and asked to switch to a flat rate plan. Lumo… Read more
representative was named Vinky. We agreed all the conditions etc. He said contract etc would be emailed to me. Today is 18 Sept and still nothing received. Looks like I will have to repeat the whole lengthy process! (I tried to check my account online today but after login and verify, just get an empty screen.)
Hello Peter, Thanks for taking the time to pass on… Read more
Should I switch energy providers?
There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.
Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.
With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.
Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.
How do I choose an energy provider?
Here’s what you should consider when you’re comparing gas and electricity providers.
Your usage
Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.
Keep some of your previous bills with you when shopping around
Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.
Price
Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.
The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.
The usage charge is the cost of the electricity or gas that you use.
- For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
- For natural gas, you’ll be billed cents per megajoule (c/MJ).
It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.
Is it cheaper to buy gas and electricity together?
It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.
You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.
Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.
Type of contract
The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.
Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.
Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.
Fees
There may be some extra fees charged under your contract, including but not limited to:
- Late fee: this is charged if you fail to pay your bill on time.
- Credit card fee: a fee charged if you pay by credit card.
- Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
- Moving fee: some retailers charge this if you move home.
Payment method
Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.
You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.
Discounts
You can sometimes get certain discounts for your energy bills, including:
- Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
- Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
- Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.
Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.
You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.
Going green
There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.
Consider the following questions when assessing a retailer’s environmental impact:
- Does the provider offer green energy products to let their customers support the renewable energy sector?
- Does the provider offer carbon offsetting?
- Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?
GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.
Checklist before you switch
If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.
- Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
- Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
- Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
- Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
- See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
- Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.
Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.
Look at the energy price fact sheet
Always read the energy price fact sheet of the electricity or gas plan you’re considering.
An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.
The bottom line
It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.
Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.
Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.
Compare, switch and save all in one place
Hi Bertrand, we're sorry to hear you feel this way.… Read more