Best Energy Providers
Energy Locals 🏆 2026
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Excellent customer service, my issues were handled professionally and resolved quickly and effectively by the staff member Varsha P. Well done Varsha, keep up your good work. Much appreciated. Thank you so much. Show details
Origin Energy
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Request was understood and response was clear both ways. Very unusual. Show details
GloBird Energy 🏆 2026
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I have found the call centre great and also the email feed back brillant Thanks Gloria Show details
CovaU 🏆 2026
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My representatives were really helpful. Customer service was and has been on point so far. Show details
1st Energy
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Tried to ring on serveral occassions to sort out rate changes phones just ring out very poor service Show details
Kleenheat
Amazing staff!! Applied some discounting to our bill, which is amazing with how things are atm Show details
Arc Energy Group
I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help. Show details
Amber Electric
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Only suitable if you very actively manage it. They have "SmartShift" but it is embarrassingly dumb. Yesterday DURING a spike event this legend of a… Read more
service decided it would CHARGE my battery!!! Stuff like this happens often, i have given up reporting to Customer service as they are not very responsive and always excuse it. This one is surely impossible to excuse. See screen shot of the genius that is SmartShift at work. In saying that, if you have time and batteries and EVs and solar panels then manually controlling it is ok, but if you're after set and forget go with Origin or one that gives you high export prices in the evenings automatically!
Smart Energy
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In my experience, I was disappointed with the sales process. I say I was told the system would significantly reduce or eliminate my electricity… Read more
bills, but that has not been my experience after installation. I also felt the price was much higher than I later found for comparable systems. I raised these concerns with the company, but they did not offer the resolution I was seeking. Based on my experience, I would encourage anyone considering this company to obtain several independent quotes and ensure every promise made by the salesperson is included in the written contract before signing.So you will not be regretted later.
OVO Energy
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Spoke to them in the phone, I was promised a 90$/month I agreed to it then when the contract arrived it appears to. E a monthly fixed payment of… Read more
144$/month , so the amount has almost doubled and the Clinton compulsory payment was never mentioned to me on the phone , so basically they credibality
Energy Locals Retail
Used to be great, then Origin bought them out. Avoid now. 20-25% increase to my rates on 1 July """"due to the changing cost of supply"""" while the… Read more
reference price in Queensland actually fell. Disgusting. Translation: we used to be a great company who offered genuine discounts, then we got bought out by one of the majors, so now we're taking it away and blaming it on the market, even though the market rate actually fell. Biggest price hike I've ever experienced in my life!
Sumo Energy
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on hold for one hour. promised another call back. when they do call back the phone only rings once and then when i pick up it is dead. when i call… Read more
the number back i go back into the cue. website is not fit for purpose to contact them or leave a message ~~~~~~~~~~~~~~~ Got a call back and person was prompt, knowledgeable, and helpful and solved my problem. Once I got the call all was good
Diamond Energy
I'm just a little bit in love with Diamond Energy. They wrote to me recently to tell me that my energy costs are reducing and I can expect to pay… Read more
about $87 less a year. I also love them because they source their power from green and sustainable sources. So saving me money and saving the planet. What's not to love? Xx
Dodo Power & Gas
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My time with Dodo lasted ten days. First, no welcome pack so I had no confirmation of the plan I had signed up for. Having contacted the Call Centre,… Read more
I was told that it would take three days to issue a Welcome pack. A month later, I am still waiting. Finally, I jumped ship within the cooling off period, and grateful I did so when the final bill turned up. No Queensland Govt FIT. Contacting their Chatline was hopeless - the operator had apparently never heard of the Queensland Govt FIT. A second attempt, via the Call Centre, found someone who had heard of it but had no idea why it had not been included. I am now waiting on a reissued bill, which is hopefully correct. Dodo appears to be of the view that they can inconvenience customers and make billing errors with impunity. Thankfully, there are lots of other electricity retailers.
Bill Hero
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Absolutely brilliant, saved us so much money over the last year, could not recommend enough Show details
Pacific Hydro
No on time gimicks games – I am with Pacific Hydro with last one year. Straight forward electricity price. You no need to calculator for discount rates (one time pay), no… Read more
discount movie tickets-ETC. i am very happy with them. s.chitaranjan victoria
Arcline by RACV
If you want to have a cheaper electricity rate, it is worthwhile to check witn RACV Arcline. New company and their rates are usually cheaper if you… Read more
are a RACV member depending on the suburb. I am happy with it. Much more cheaper supply fee than the others.
To get $50 credit to your account do this:
“When asked 'How did you hear about us', select 'Friend' and provide my account number 9111350.”
Red Energy
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Been trying to contact to review plan for a week now, over one hour wait times and emails keep bouncing back, still unable to speak to anyone. Terrible customer service. Seems like they only have one person answering the phones. Show details
Hi Sick, Thanks for reaching out with your feedback!… Read more
Nectr
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Have been with Nectr just over a month, but have had a few technical hiccups due to past providers or me not understanding something. When I have… Read more
contacted the customer service team, they have been incredible to me - especially representitives Francis and April who have answered my questions with kindness, understanding and compassion even though they were some simple questions. They are an absolute credit to the company.
The plan has been working well, and adding my concession was quite easy too. No complaints thus far.
WinConnect
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Technician walked right past us and disconnected our power then never answered when we wanted to connect. Show details
Locality Planning Energy
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Had to go with these guys as electricity was locked in with the unit. Worse customer service, ridiculous fees. If you have a choice avoid at all costs negative five stars Show details
Altogether
We had to arrange for a number of accounts to be redirected to another email account and cross check the accounts to ensure we had covered them all. … Read more
Brie, the Support person was very easy and good to deal with and attended to our requirements quickly. It is SO GOOD to speak with a real person in support. Thank you, Brie.
Powershop Australia
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Their system does not allow a transfer of names and I was told that if I wanted to include my partner to the account my partner would have to create… Read more
a new account and would be subject to new power rates.
This is a company that is operating behind the times and actively has process that is exploitative. This has to be illegal through unfair contract terms!
ZEN Energy
Zen is the way to go – Highly recommend Zen. Great people to deal with, very professional. Now have a 16 panel system and my last monthly bill was $4.77. Total generation for the month of January 2024 was 1017kwh Show details
Aurora Energy
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The Aurora+ app is a joke! When we moved into our house we noticed unusually high bills, we connected with Time of use tarriff. The bill prompted us… Read more
to change tarriffs to a flat rate, then after a lot of watching the app power trends we identified our meter tarriffs were backwards. This was rectified by the meter contractor. We then put a solar panel installation on to lower the bills and new heat pump and hot water timer, yet the bills seem to be growing. We are always in credit within the app and yet the amount deducted daily and usage daily aren't lining up, now that they've increased price per kwh and lowered feed in tarriff its time to look for someone else to provide power. The customer service agents must have a prerequisite to not read enquiries as they respond with emails that dont answer simple questions. There is no way via the app to accurately work out the funds in and out.
ReAmped Energy
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Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was… Read more
HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power?
Energy Cloud Australia
Poor Quality without warranty service – The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company,… Read more
they did not link to electrical grid. One year later, my friend found out after checking electrical bills. They also refuse to provide any compensation. NO product warranty and performance warranty from this company!
Alinta Energy
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Never using Alinta again. They charged a 50 dollar over due fee. When the actual email said it is due not for another month. That is why I didn’t pay… Read more
it immediately. They didn’t give me a normal amount of time to pay my last gas bill after I moved house. They were aggressive with the bill was I have moved.
Agas National
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57% Disapproval rate on Product Review says a lot with NOT being" treated as a valued customer & not just a number"as Agas repeat as they keep you on… Read more
hold. On Mon 27July I rang Agas depot in Arundel at 9.23am from my home in Parkwood located 5 mins away.Then requested for their advertised" Free Same Day Delivery "on their website & was told same day delivery strictly closes by 9.00am regardless if I lived 5 mins away from their depot, so why don't they say that in their Bold Advt.?? Delivery would be now Tues before the End of their day.No option to specify AM or PM time like many proactive business's do. Tues 28July I rang AGAS at 5.40pm after waiting since 7.00am as my cylinder didn't arrive & was told delivery man rang TWICE and arrived at 4.30pm to find our front gate locked..My 24 Mobile Message service had NO record of either call being made plus I had the Front open from 7.00am to 6.00pm yesterday a total fabrication of the truth. Wed 28July I rang again at 6.15am & was told if it doesn't arrive by lunchtime today ring us back. No thought of my delivery being prioritized at the front of their queue for today, no that would be using commonsense.
Lumo Energy
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The Service (Administratively) I received from Lumo is and has always been professional. Even at times when discussing a particular issue (billing) I… Read more
have always had service that was very helpful and very professional. I work in Government and Customer Service Departments and I am exposed to various types of people and their mindset on what they want, so it is refreshing to receive good service from Lumo Customer Service representatives who have been exceptionally supportive and helpful.
Should I switch energy providers?
There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.
Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.
With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.
Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.
How do I choose an energy provider?
Here’s what you should consider when you’re comparing gas and electricity providers.
Your usage
Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.
Keep some of your previous bills with you when shopping around
Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.
Price
Your energy bill has two parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.
The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.
The usage charge is the cost of the electricity or gas that you use.
- For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
- For natural gas, you’ll be billed cents per megajoule (c/MJ).
It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.
Is it cheaper to buy gas and electricity together?
It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.
You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.
Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.
Type of contract
The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.
Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.
Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.
Fees
There may be some extra fees charged under your contract, including but not limited to:
- Late fee: this is charged if you fail to pay your bill on time.
- Credit card fee: a fee charged if you pay by credit card.
- Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
- Moving fee: some retailers charge this if you move home.
Payment method
Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.
You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.
Discounts
You can sometimes get certain discounts for your energy bills, including:
- Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
- Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
- Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.
Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.
You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.
Going green
There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.
Consider the following questions when assessing a retailer’s environmental impact:
- Does the provider offer green energy products to let their customers support the renewable energy sector?
- Does the provider offer carbon offsetting?
- Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?
GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.
Checklist before you switch
If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.
- Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
- Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
- Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
- Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
- See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
- Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.
Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.
Look at the energy price fact sheet
Always read the energy price fact sheet of the electricity or gas plan you’re considering.
An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.
The bottom line
It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.
Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.
Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.
Compare, switch and save all in one place
Got a call back and person was prompt, knowledgeable, and helpful and solved my problem. Once I got the call all was good