B&D Doors and Openers

This is a long term review of the B&D Garage Door Opener and Smart Hub that were installed at our house almost 9 years ago. In that time, it has never missed a beat. The (roller) garage door has remained reasonably quiet and smooth. No rust or malfunction to report. We have had it serviced a couple of times, most recently when the maintenance… Read more ·  2

light was lit. Service man found the spring tension needed some adjustments. I love the smart hub, showing me if the door is open or not, and able to close it using mobile app from anywhere in the world. It can show history of all activities which is fantastic.

Recently, the Smart Hub decided to stay offline. Ran up B&D for help. While they were courteous, they couldn't resolve the issue, possibly because my opener smart module is an older design, an external unit, not integrated into the opener like the latest ones are. It asks for an access code I was never given and didn't know how to retrieve that. B&D suggested perhaps a default code which didn't work. Thank goodness I worked it out myself - by factory resetting everything and adding the opener again. I needed to manually deregister the opener from the smart hub to remove it, so the newly reset open smart module can be registered again and an access code is generated.

While the Smart Hub can be integrated with Google Home / Amazon Alexa. As much as I love IOT / smart devices, I did not enable this in the fear that Google Home / Amazon Alexa might open (or close) the garage door by mistake.

Touch wood it will continue to serve us well for years to come.

A beuatiful loooking door when it was installed and the installation company have been excellent. Due to our proximity to the ocean we were unable to get a warranty, which we understood at the time of purchase. However we never anticipated that it would begin to rust after only two years. B and D should not sell these doors in certain locations… Read more

and we would not have purchased this $15k door if we knew we would have to replace it so often. DO NOT buy a white garage door from B and D if you live near the ocean. Very disappointed with this door.

​I am writing to express my disappointment regarding a recent service quote for my garage door, which was installed only one year ago. The door has already become excessively noisy, and I have been quoted a $195 technician fee to address this. ​More importantly, I was informed for the first time today that the 10-year warranty is conditional upon… Read more

an annual paid service. This mandatory maintenance requirement was not disclosed to me at the time of purchase or installation. Had this significant ongoing cost been made clear, it would have heavily influenced my purchasing decision. ​Given that the door is only a year old this is joke

I contracted bnd head centre to find a reputable dealer in the point, Cook Werribee Wyndham area in September 2025. They recommended me to a fellow in point Cook their dealership. BND Central West First problem obviously considering they reckon… Read more

they’re an Australian company with sellers and installers with 25 or plus years experience which you will find out is not factual approximately a week later a guy [Name Removed] sales rep. he’s meant to know everything about selling the product and the installation according to them contacted me to make an appointment. The appointment was for the following Monday at 2 o’clock, however 2 o’clock came and this clear [Name Removed] never turned up great start to doing business so I contacted him and said what’s the go he then turned up at 4 o’clock after I harassed. And said he totally forgot, I should’ve left straight away. Anyhow, he finally came, took all the measurements spoke to the installer’s cause. He didn’t seem to know what was going on and the deal was allegedly sorted. The door would be six weeks he said of course BND. Lock you in by getting half payment upfront anyhow seven weeks came and no contact or door still so I contacted Darshan who is there a great dealer there for he said I don’t know why we haven’t been in contact I said well how would I know if you don’t know Cut along story short after eight weeks they came to install the door the old door was removed for the new door to be installed upon starting fitment. They found that they had made the door incorrect due to the salesman,[Name Removed], incorrect measurements so the installers just left unlocked with no door or anything on the property. What was I to do so I had to employee another company to refit the old door and told Duchenne and he’s clear [Name Removed] regarding this so the door was meant to then take another six weeks. Don’t think you’ll get put before anyone else because of the mistakes so therefore the tenant in the house was getting upset so then finally after seven weeks again, the door turns up, however because [Name Removed] had done the measurements wrong, the lintel height was not sufficient so then I had to get a steel fabricator to re-manufacture the door frame height at my expense with no reimbursement from BND at all Upon fitment, for some reason the dealership in point, Cook bnd Northwest Central took it upon himself to add a handle right in the middle of the front of the door, which then totally destroyed the panel. I contacted [Name Removed], who was the seller and took all the details and all the notes, and asked him why there was a handle in it. He said he had no idea I said well. If you look at the documentation, there is no handle on it. That is why I asked you for an Exact order documented colour fittings etc in the beginning and you said no one else does it and I said well I don’t care I do just like you said it would work with a quick closure kit and then it didn’t and it stuffed up the height of the frame which you didn’t pay for so what are you gonna do about it he then had the cheek to say I don’t recall any such conversation and basically had a sook What a coward after various contacts and emails to the complaints centre at BND, it was found that this fella [Name Removed] was the whole problem who can’t measure and just talk trash to sell things and caused all the problems however the complaints said it’s not their problem just because we gave you the person the dealership you have to deal with them which was totally unacceptable. I told them and then tried to deal with the dealership who was rude as well because of their mistakes it then turned out that the validation was so rude that I had to further my complaint to the state manager who then had to mediate to try and have this rectified. it turns out this fella is a immigrant of some description, not an Australian person and has only been in his business for approximately six months yet they tell you they are reputable business with all this experience. What a load of absolute nonsense as you can understand my literature. so it then comes to replacement of the panel that they put a handle on the external of that was not ordered like that. The panel was fabricated meant to be fitted by Christmas. Remember we started back in September. The panel was fabricated not fitted prior to Christmas delivered in 5 January 2026, and still not fitted In any respect as they can’t fit it yet allegedly, I think it’s just a fog off. They said at BND that someone else could fit it but the warranty Would be void remember they said they can’t fit it yet, but when after it’s been since September 2025 What a pack of absolute morons do not buy or deal with them in any respect, unless you like to get a screw around as they have no product knowledge service nor care, and I have emails and complain documents to prove such thanks for viewing:regards Colin

I was quoted $220 for a 30-minute check and maintenance on my faulty B&D automatic garage door opener, with an extra $55 for every 15 minutes beyond that. The main issue I had was that even if the unit couldn’t be repaired, I’d still be out of… Read more

pocket at least $220 — without any solution.

After looking into other options, I found that a brand new garage opener manufactured here in Australia cost just around $400 and came with a 5-year warranty. Importantly, installing it myself did not void the warranty, which meant I could save on installation costs as well.

The risk and cost of the B&D garage service just doesn't add up. Spending over half the price of a new system just to diagnose an old one — with no guarantee of a fix — felt like poor value. I decided not to proceed and went with the new unit instead.

I would strongly recommend that others compare full replacement options before committing to expensive service fees, especially when newer, warrantied products are available at a similar price point.

Not too happy, Jan! – Had a door manufactured by this company as apparently my carport opening was not standard. Autoroll Garage Doors at Golden Grove did the install and I can not praise them highly enough. Wonderful people to do business with. Can't say the same for B and D. They advertise their doors are quiet, but not this one. It crunches, groans, and squeaks so… Read more ·  1

loudly my neighbour can hear it in her bedroom! Autoroll have been back 3 times to try and fix it, but not possible. Cannot not recommend B and D. Update: Have been informed that B and D will replace the door early next year. Thank you to the girls at B and D and Autoroll for doing the hard work!

Camera for Smart Opener - has stopped working on 5G – Hi B&D camera for smart door is only working with WIFI. 5G stopped working a couple of weeks ago - any suggestions? Regards Paula Show reply

Very frustrating – Worst costumer service ever seen. Panel door cable broke just missed my grandchildren’s. I spoke to receptionist very rude and told me not under warranty. The door is only 4 years old. Show reply

Had my garage door serviced over 6 months ago, the technicians did a good job and i paid the money they requested on the day. I thought that was the end of it. After 6 months i had a phone call saying they didn’t charge me for something they had installed. They told me they had been trying to call for 6 months and not be able to reach me after a… Read more

check of the phones incoming call history there was no missed calls from them and no voice mail. I refused to pay the $88 they requested as this was their fault that they had not charged me. If they had have contacted me earlier or not threatened me with not servicing the garage door I would have paid. If I make a mistake at my work I am held accountable. The one thing I can’t stand from any company is LIARS, they didn’t try to call and they didn’t a leave voice message so for all I know they just wanted to scam money out of me. People need to learn accountability. I paid everything that company had requested. I won’t be using them again as I have been blacklisted from them. They did threaten to take what they gave us back. Very unprofessional from the lady who rang.

No customer support. We bought a home with one of these, rang b and d roller doors after a fault became evident and it was alarming and flashing. 2 year old door. So we wanted a recommended mechanic for servicing it. They have no list and could not recommend. And it has not been easy finding someone. Surely B and D have recommended people for customer support???

I’m extremely disappointed with B&D. I’m now having to replace my second garage door motor in just six years, which is completely unacceptable for a brand that markets itself on quality and reliability. To make matters worse, the warranty has proven to be essentially worthless. When the product fails, there’s no meaningful support, no… Read more

accountability, and no genuine effort to stand behind their equipment. I expected far better longevity and service from a well‑known manufacturer. After this experience, I won’t be choosing B&D again and wouldn’t recommend them to anyone looking for a dependable garage door motor.

B&D Doors installed a garage door to a new house build, and when the building inspector conducted the final inspection, it turned out the door was not compliant and was not installed correctly. Upon contacting B&D, they were reluctant to respond and were not helpful at all. After over a week of sending emails and phone calls, I ended up no closer… Read more

to resolving the matter. The company would just provide feedback that a tech will make contact; however, they never do. I would suggest avoiding this company due to the terrible service. It appears after they have received payment, the after sales service disappears and they don't care about rectifying their defective work.

After 2.5 years the stardard door fitted plastic door handle has crumbled. My 87 year old mother hasn't the strength to abuse it, so obviously the handles are not engineered to withstand outdoors exposure even only with light usage. No wonder only a 12 month warranty is given. I called B&D Head office who confirmed the warranty on this part and… Read more

they seemed not concerned about the 2.5 year failure point. How pathetic that a housing / building component could be so p*ss weak. Note that chrome ones are available to purchase as a replacement, hopefully they will last longer. At least the local door supplier were a pleasure to deal with. Will rethink brand when next fitting roller doors!

Avoid at all costs, Untrustworthy Brand with useless customer support – Untrustworthy Brand with Poor Quality Products and Terrible Support B&D is an unreliable brand with products that don’t last. Their so-called “customer support” is a joke—every issue seems to be handled by the same person, Alex, whose goal is to avoid accountability and dismiss complaints as quickly as possible. Instead of standing by their… Read more

products, B&D finds every excuse to shift the blame onto the customer.

Consumer warranties exist for a reason, yet B&D refuses to take responsibility for a remote that has failed well before a reasonable lifespan. Instead of honoring their obligations, they push the burden onto the consumer, expecting us to spend more money to fix an issue that shouldn’t exist in the first place.

Customer support is dismissive and unwilling to provide a fair resolution. A reputable company should back its products and prioritize customer satisfaction, but B&D seems more interested in making excuses than actually helping. I strongly advise others to avoid their products.

Never Again with B&D doors – Terrible experience, disappointed with the doors. I ordered a 2 surfmist B&D garage doors, and they made the door too small in my opinion. I have a brick house with 2 garage door opening’s of 2400. They made the doors 2450, which makes the metal guide strip and the felt strip on the door itself visable from the street. Really looks like crap.… Read more

What’s most irritating is, it was all preventable. When they advised me the day they were coming out to measure for the door, they told me it would be a Friday afternoon. Well I waited all day, and no call no show. I called the company and they said they showed up, and tried to ring the doorbell but no one answered. The problem i just installed a 2 meter fence around the front yard, and had no doorbell installed at the driveway yet. So they lied. Checked out my cameras and they were there at 730 in the morning, not between 12pm and 430pm like I was originally told. So I wasted the whole afternoon waiting for them to show up and never did. Plus They took measurements from outside. I wanted they to measure from the outside so the doors can be wide enough not to see the material strip in the door or the metal guide. I had to call them out a few days later because the door was binding. At that point they were hounding me for payment. They said they couldn’t fix the door for another month but they wanted their money right away. I told them I’m not paying for the other half until they fix the door. Well golly, they sent someone out the next day. Apparently they left something off the door. So it started working without binding up. But they couldn’t fix the size. Still too small in my opinion and looks like crap. Apparently these ppl at the time installed over 200 B&D doors a month. Worst doors I have ever seen. I work in the security industry and have seen plenty of roller doors, and none of the ones except for the B&D doors can you see the material strip and metal guide outside, let alone as to be so obvious to see it while driving by in your car. I would never buy from B&D again, and wouldn’t recommend them to anyone. In fact, I regret not going with the local guys who install garage and roller doors. Little bit more expensive, but man their doors and customer service are miles ahead of my regretful experience with getting my B&D doors. I give it two stars because the doors look nice, and could be nice if they didn’t make their doors small. For a while. Everytime I saw a door that was too small, and you could see the rails, i would ask the ppl if that was a B&D door, and 100% of the time it was. I would have gladly paid a few extra bucks for a door a little wider that looks much nicer. Such an annoying disappointment.

Terrible service – I'm a fan of the b&d product, but the service from easylift cairns is so bad that we have decided to not use b&d in any future projects. After sales service is zero, and they are rude about it to boot. Have been using them for 20 yrs and they just don't care.

Rude receptionist – I never leave a review but feel the owner needs to know the poor customer ‘service’ that I received. Used B&D many times in past, never had a problem. Good technicians, reasonable pricing and good service until now. I called the Adelaide office today ( 24 July) at about 10am and call was answered by a woman in her 30-40’s. She booked my garage… Read more

door for a service on 8th August and I asked what day of the week it was. She snapped at me. ‘Don’t you have a calendar?’. I was shocked. It turned out to be my working day so I asked if she could change it to either Wednesday or Friday for any other week. She immediately reply grumpily ‘no, that’s the only day available ‘. I asked her to check but she refused. She was beyond rude. Needless to say that I politely told her I needed to think about it and booked with another company instead. It’s a shame for losing customers because of one rude staff member. To the woman from this morning- I hope you are ok because you were so rude that is not normal.

Poor quality control at the factory – Both doors arrived from the manufacturer with "scuff marks", down to bare metal, in exactly the same place on both doors. I believe this happened at the factory and was never picked up by their "Quality Control" staff. The installer, [Name Removed], was brilliant and I give him 5+ stars. But we have had to wait MONTHS to find out if the doors… Read more

would be repaired on site or replaced. I expected more from a manufacturer who came with such strong recommendations. I haven't received the invoice yet. FURTHER to this story: It has now been several months and the doors have not been repaired or replaced. The installation is incomplete because the installer does not know if he will have to take the doors down again to replace them. The Installer keeps me informed, and has said on various occasions that "someone will come here to inspect them". I have not seen or heard from anyone else. After all this time, I remain disappointed that I chose B&D roller doors. EVEN FURTHER to this story: It has been SIX MONTHS. B&D are acting like one of those cheap chinese companies that repeatedly ask for photo's of electrical items that do not work. After sending photo's, they want video's. They don't want to repair, replace or refund their faulty appliances and just hope you will give up. Perhaps I need to paint "LEMON" on the doors. I remain extremely disappointed in B&D and do not recommend them. FURTHER AGAIN: it is now a week before Xmas 2024. B&D replaced only one door and refused to take responsibility for the second roller door or for their mistake in the first place. B&D did not send fittings with the replacement door so the installer, who found a buyer for the damaged door, now has to buy the hardware. The door supplier, Stratco ended up paying for the second door. The installer, [Name Removed] and [Name Removed], both get 10+s for their extra efforts in replacing the two damaged doors at the beginning of summer in mid north South Australia. B&D roller doors should be ashamed of themselves putting money before customers. THeir quality control is poor and their customer service is less than zero. DO YOURSELF A FAVOUR, AND DON'T BUY FROM B&D ROLLER DOORS.

Poor Customer Support – B&D Doors supplied and installed the Garage door for my house. My house was initially built by Privium, which Torsion Builders then took over. The handover was completed on 11 November 2022, with a note that the garage door's scraping against the wall was scheduled to be fixed within two weeks. I received a call from B& D stating that they… Read more

will fix it by around 29 November 2022.

They never came, I called multiple times to reschedule an appointment, but its is yet to happen.

They don't have any system in place for scheduling, follow up and are uncertain if they even use a calendar for marking appointments. Another example is that they will call and leave a voicemail. Then, if we call their number again, they will ask you to check the voicemail, even if it only asks for a call back to a general number. They look for an opportunity to hang up the phone.

The delay in fixing the garage door has now damaged the door frame around it; the paint and the surface are all scratched up.

I decided to leave a review after scheduling another appointment. I hope they will fix my door soon. Fingers crossed, they come on the next schedueld appointment on 9 March 2023.

FINAL UPDATE: The issue is resolved now, it took them nearly a year to resolve it. The builder had to intervene and get things sorted. I am going to leave the rating as it is, due to the manner and time taken to resovle the issue.

Money making maintenance scheme – Have been unable to electronically open the garage door, so finally called for assistance. None offered, other than booking a $199 service call. Went to the main controller and pushed the green 'up' button. Door opened and remote controllers now work. This option was not offered by B&D. Have had remote garage doors for more than 30 Years and never… Read more

required regular maintenance. Now I have paid for an expensive door and appears it needs regular maintenance at a cost. Surely there should be a multi year guarantee. Look at other options.