AI reviews summary
Pros
Verdict
Battery Expert generally maintains a strong reputation for customer service, competitive pricing, and a wide selection of hard-to-find electronic accessories and replacement batteries. The vast majority of customers report smooth transactions, fast shipping, and helpful after-sales support. While a small subset of reviews points out occasional delivery delays or tracking inconveniences, the overall sentiment is overwhelmingly positive.
Reviews with attachments
Awful Product - faulty 3 times - refused a refund – I purchased one of their unbranded Ryobi batteries. After a single use it stopped working and I paid to send it back and get a replacement. The second one then broke in the same way. I asked for a refund instead of a replacement as I had already spent money sending it back the first time and didn’t trust the quality control on the product. They… Read more
refused to refund and so I had to send it back again for them to replace/repair. The battery then had the same fault a 3rd time at which point they refused to do anything as it was just outside the 1 year warranty. Buyer beware, do not use this company as it is not worth the risk! Lesson learnt.
Often fits 5230 (non-BP) May NOT fit 5230BP (very common issue) Even when it looks identical, the rail guides or clip depth differ - this was my case. So returned. Also ordered another not realising what I had done and they cancelled the order for me via email on the day. Show details
Very good communication, quick response to queries and concerns about postage delivery time. Show details
Super low prices – Very good experience buying a item on line from this company,quick reply from customer support,professional & helpful staff,there prices were very low,definitely a 5 star company,best wishes Show details
Good experience – Had the required battery at a great price, delivered on time, great communication.
Latest follow-ups
Easy to use website, an extensive stock and quick delivery – Ordering easy with a very comprehensive selection, even OEM batteries with appropriate cables and plugs. Interstate delivery was quick even using free service. Enquiries re delivery were all answered immediately - excellent service. Show details
Follow-up · Installation in a JBL Flip speaker was hindered by the old battery being swollen, requiring some serious force and extra tools to remove. The new battery slipped in easily and works well, with like-new endurance.
Wrong product, zero service – The product I ordered was well priced and arrived promptly. So far, so good. However, it was not the right item. I can see why they might make a mistake. The two items are very similar. The problem arose trying to do something about it. There is… Read more
no phone contact. My attempt to contact via the contact page has not been successful. I don't how anyone could make a warranty claim.
Follow-up · I was unable to return it. I have some technical knowledge, so I was able to modify the power supply to make it work. It's still working fine. The power supply I ordered was for a Hewlett Packard monitor. What I was sent was for a laptop. The Laptop PSU connector has a central pin that prevents it from being used with the monitor. I was able to replace the connector with one that cost a few dollars from Jaycar.
Needed a battery for my garmin drive assist 51. None available when I checked around local suppliers in the Newcastle nsw region. Battery Expert had stock ( Melbourne Vic), they shipped on Tuesday it arrived Thursday, my garmin is now up and running. Thank you for a great service, extremely happy, and a great price to boot. Show details
Follow-up · Installation was easy. Just followed some helpful videos on you tube. As for genuine I doubt it but the unit works like new and I am very happy that I can keep using my Garmin. Also I now know where to purchase good quality batteries at a reasonable price.
In-depth reviews
I made an inquiry to Battery Expert for a replacement battery for my old Apple iPod based on the original battery that I had removed from the iPod. I gave them the model number and sent them a couple of photos. They confirmed the replacement however advised that it was not currently unavailable but would be back in stock in 4 weeks. As I was not… Read more
in a hurry for the battery and had previously had very good experience with Battery Expert I decided to wait until the battery was in stock. I signed up to receive an alert once the battery was in stock. Soon after my original inquiry I received the notification and went ahead and ordered the battery. The battery was delivered within the time frame advised by Battery Expert. I installed the new battery into my iPod which had to fit within a very small space inside the iPod and had a very special connection strip. I was very happy when it fired up straightaway. Once again I have been very satisfied with the product, service and support provided by Battery Expert.
I have had the misfortune to purchase 2 items from this seller on different occasions. First item was an AV to HDMI converter and more recently I purchased a replacement battery (ELASO PA5185U-1BRS) for my Toshiba lap top. Unfortunately on both occasions items were not as described, this is where the misfortune begins. Fist item AV to HDMI… Read more
converter I was sent a converter that was nothing like the one on their web page. On contacting seller and raising my frustration on receiving a cheaper quality item to what I had seen and ordered, their response was if item does not perform to my satisfaction then I can return it for refund. I tried to explain to them that it is not about whether item works or does not work; it's about the fact that they did not supply me with the item I had purchased and paid for. After contacting them several more times to try and come to a satisfactory resolution I had to open a dispute with Paypal I did receive refund from Paypal.
More recently on purchasing new lap top battery as mentioned above, on receiving battery and comparing capacity and runtime between charges I found battery to be of very poor quality and would not hold charge for any satisfactory period. In fact on comparing run time between charges with new battery and my old 2.5year old battery I have found that my old battery is better then the new battery.
On contacting seller and given him comprehensive evidence that new battery is not performing as new battery should, the seller come to the conclusion that there is nothing wrong with new battery. Again I tried to contact seller on numerous actions to try and sort out a satisfactory solution, with seller continuing to maintain that battery is not faulty. Seller stated that they would only provide refund after I send back battery and I had to pay for return postage. I disputed having to pay postage for the return of faulty item, again seller insisted that battery is not faulty and they only pay for return postage on DOA items. As I write this review I am now in the process of opening a dispute through Paypal. My advise to anyone considering purchasing from this seller is, Stop before you hit pay now consider if anything is not as you would expect you will most likely have a uphill battle on your hands to get a satisfactory solution from this seller. Needless to say hopefully Paypal will provide refund, and I will never purchase from this seller again.
Excellent Generic Dyson Batteries – My wife's Dyson DC 31 battery died after several years of service. She loves the compact nature of this model so wanted a replacement battery. Although not at all tech savvy, she found the correct one on the BatteryExpert site. I was surprised that she had no trouble navigating the excellent site which was very user-friendly. The prices seem… Read more · 1
very reasonable too, specially compared to genuine Dyson batteries which are very expensive. We ordered the battery and paid with PayPal, our preferred payment method for security reasons. The confirmation came immediately and we received updates and tracking information as to the progress. The BatteryExpert also sends to PO Boxes which we prefer due to unreliable couriers where we live on the outskirts of Sydney. We were delighted to find that the delivery came within 48 hours. Brilliant service and the product was exactly as described. There were clear warnings on the site about the voltage and fitting instructions which helps guard against ordering the wrong product. We have now 'saved' the BatteryExpert as our 'go to' battery supplier for future needs. We have three different Dyson vacuum cleaners and many other products that will at some stage need replacement batteries so we know where to go. Great service and product from the BatteryExperts.
Positive reviews
Perfect product, exactly what I needed and couldn’t find anywhere else. Thanks for Wendy with her quick responses and following up my enquires. Will definitely purchase from here again! Show details
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Hubby asked me to find a SATA cable for him as his old cable didn't survive a house move and he needed to access old hard drives for some documents. I searched on line and found Battery Experts... they had the product I was seeking and at a very reasonable price. I ordered the cable and it was at my mailbox within a few days. Unbelievable service,… Read more
especially when some many Australian companies just "dropship" and it can be many weeks for your product. I then had to order another version of SATA cable and emailed customer service; I got a response back within minutes. This company is so customer focused, friendly and prompt, that I'll be using this company again in the future for products they stock. Completely refreshing to have such great service. Well done Battery Experts!
Bought a very modestly priced adaptor cable from Battery Expert and had a few issues getting it to work. The tech support couldn't have been more helpful, super after sales assistance. Show details
Negative reviews
I bought this Garmin charging cable from BatteryExpert instead of a cheaper alternative because I expected better customer service and warranty support. Unfortunately, the cable failed after only about two weeks of use. It was working perfectly until yesterday, when it suddenly stopped charging completely. I contacted customer service expecting a… Read more
replacement or refund. Instead, I was asked a series of questions and for photos that didn't seem relevant to the fault. I was eventually told that my Garmin Instinct 3 is not listed as a compatible model, despite the product being advertised as a charging cable for the Garmin Instinct range.
Despite the cable failing after only two weeks, BatteryExpert refused to replace or refund it. This makes their warranty seem rather meaningless if a faulty product isn't covered.
I chose BatteryExpert specifically for the promised customer service and warranty, so this was particularly disappointing. I would honestly have been better off buying from eBay, where I've had better experiences with seller support and warranty claims. Very disappointing experience and not what I expected from a retailer I chose specifically for its warranty support.
So, where is it? I got an order confirmation, but no shipping info or expected delivery date. To view my order, I am being bullied into registering (I checked out as a guest, because I resent having to sell my soul every time I want to buy something). When I then log in, I am told I have no orders. When I find the track order function, I am not… Read more
even logged in any more, so why did you make me register? While I finally see the order has been shipped (allegedly), there is no shipment date or tracking number. Is is so totally not good enough.
My first purchase and I was provided with very good advice & it was delivered as expected. I will be continuing to do business with the company Show details
Recent reviews
Cheapest prices I could find online for a replacement battery. Ordering was easy, and even though they only do email support, they get back to you fast. Delivery was quick and the battery works perfectly. Cheers! Show details
The website selector tool chose an incorrect battery, however, the very helpful after sales ladies assured correct selection and managed a complicated delivery to me traveling across the Nullarbor to Esperance. Well done! Show details
What a terrific experience dealing the Battery Expert! They helped me find my power supply, when no one else could. Their customer service was without fault. Quick replies with clear information. I buy everything online. They excelled in every step of the purchase. Jacki happy customer Show details
Excellent customer service! Winnie responded to my inquiry very quickly and followed up until my order was successfully delivered. She was patient, professional, and very helpful throughout the process. I really appreciate the prompt communication and support. Thank you for making the experience smooth and stress-free. Highly recommended! Show details
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Product ordered was correct. Australia Post failed yet again taking 2 weeks to arrive. Contacted Wendy from Battery Expert & she communicated that if i had any probs to go back to them, luckily arrived in the mail next day. Excellent customer service. Thankyou Wendy. Show details
When I was unable to purchase an Aria 2 watch charger connector anywhere, due to the age of the watch, I easily found on line with Battery Expert. Inexpensive and with free postage option arrived within 8 days. Would highly recommend. Customer service very prompt and friendly. Show details
The customer service is excellent. Recently Aust Post messed up a Parcel Locker delivery by not placing it in the locker and then returning it to sender when it was not collected. Battery Expert went the extra mile to find out what happened and then resent the battery when it eventually returned to base. Show details
Excellent - had exactly the AC Adapter I needed, shipped and received within 4 business days (within the 3-5 they quoted). When I couldn’t get the tracking number to work, I emailed them and they responded immediately. Very pleased with the service and would use them again Show details
Wendy was more than helpful in me achieving the battery required for my stick vacuum cleaner. Thanks again, would recommend your business to all my friends and family. Show details
I ordered a replacement battery for my HP laptop. It was delivered promptly and was 60% charged. Due to my inexperience I had a minor problem fitting the new battery. I contacted Battery Expert and received an immediate response and support. My second attempt was successful. Thank you for your help and very good price and delivery. Show details
The power supply I ordered arrived quickly and was great quality. They customer service staff were amazing in assisting with perceived difficulties, which turned out to completely my issue, not theirs! So helpful and would highly recommend Batter Expert.
Just used these guys for the first time, as I needed a new cable for a super nintendo. It was easy to find via the search, and I couldn’t believe that I didn’t have to pay any postage. It was also cheaper than similar items on ebay. I had a question, so I emailed, and it was answered straight away. I will now be looking for more things to purchase. Show details
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