12,490 reviews
AI reviews summary
Reebelo Australia maintains a high level of customer satisfaction, with the majority of users praising the company for providing high-quality refurbished electronics that often exceed their cosmetic grading expectations. While the service is frequently lauded for its speed and competitive pricing, a segment of users has encountered significant difficulties regarding warranty claims and discrepancies in product specifications.
Pros
Cons
Verdict
Reebelo Australia is a reliable choice for consumers seeking high-quality refurbished tech at a fraction of the retail price, supported by exceptionally fast shipping. However, buyers should be aware that the after-sales experience can be challenging, particularly if a device develops a fault that the company may attribute to user damage.
Although delivery was fast and efficient, the packaging was lacking for something that I paid over $1000 for, and although the condition stated that there were some light scratches on the laptop, for what I paid I feel the price should have been less for the amount of scratches on the device. However I cannot fault the performance of the device.
Great information given online all details were easy to understand and match the product I received. Super fast delivery and accurate informative tracking. The item was exactly as described and arrived securely packed. Very very happy with my purchase and would buy from the company again. Show details · 1
I brought a phone from Reebelo. Everything was went along smoothly. The phone was fine. I asked for a new battery, paid for a new battery four months later. I checked the usage of the battery and it said 82% left. Google that that’s not usual for a new battery contacted Reebelo. I wanted me to send the phone back so they could investigate, but… Read more
they wanted me to remove the screen cover. Give them the IMI number, take four photos of the front and back of phone on and off. I attempted to remove the temporary glass screen cover. The whole lid of the phone came off as in revealing the insides of the phone. The phone was now flashing green and red and was unreadable. They refuse to send me a replacement as that is not what they do. I explained that I live on my own and I needed to have a phone so I went and bought an emergency phone. At a cost of $980. I am 67 years old. I cannot not have a phone. They then wanted me to still take photos with a smashed screen. I told them I don’t have another phone they said well can you borrow one or get someone else to take the photos. really? I said no that’s not possible because I live on my own. They finally decided to send me a label to return the phone. I got the label went to the post office, post office said it was the wrong label. Had to return home email them again to get the right label and go back to the post office. After 22 emails at last count, they have refused to check the battery because they cannot see what is on the screen as the screen is damaged from me trying to remove the screen cover. I’m guessing they used inferior glue and that’s why it came off with the screen cover. They want $149 to replace the screen before they can check the battery if it is faulty even though I sent them a screenshot of it saying 82% usage left after only four months use. I’ve now put it in my Bank’s hands and I’ve been so pleased with the Bank‘s response and helpfulness. Reebelo has caused so much stress and anxiety over this and then lack of understanding and lack of good customer service. It has been appalling. I’ll let them know. I had put it in the Bank‘s hands. Two days later. They have now come back and said they are sending me the phone back because they can’t fix it because I will not give them $149 to fix the screen I will never buy from them again. Really disappointed because I fully believe in reusing and fixing and will do everything to by that live that motto. The front camera didn’t work that well either but as I was old I didn’t mind because it was a bit like a soft filter LOL So they want to ruin their reputation for the cost of $149. When it was their fault they told me I needed to take the cover off the screen glass cover and it’s not my fault they used inferior glue screen covers do not come off and take the whole cover off.! You take potluck with this company because of their third party vendors. And I will not be using them again not sure what I’m gonna do now but my brand-new phone is working beautifully and it’s from a store where I can walk in and get a replacement straight away.
Reviews with attachments
Had it for 3 weeks now. Works great right out of the box. Good as new at a discounted price. Love it!
Honestly really impressed with my refurbished iPhone 17 Pro from Reeblo. It literally looks brand new and feels brand new. I couldn’t justify purchasing the phone brand new for an extra $500. I’m super happy with this. Thank you! Show details · 1
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had never bought a PC before and I relied on Reebelo's reviews and prices. I trusted them and I did well. I bought a refurbished MacBook M1 and I did well. I'm happy, thank you, and soon I'll get an iPhone like this too. T Show reply
Awesome product, exactly as described..... Fast service, extremely helpful. Would recommend Show details · 1
Amazing! I watch the video I made. This is insane value. Brand new device with brand new battery, 34% cheaper than retail price. Simply incredible! Show details · 1
Very fast and easy and efficient go with postage delivery Show details · 1
Brought a Samsung S24 ultra 512gb great condition and great looking would defiantly buy again. Show details · 1
Very happy so far with my like new Samsung S23 looks brand new and have done the diagnostic test all good. Postage was good in bubble wrap and Boxed Show details · 1
"Excellent experience from start to finish. The device arrived quickly, was exactly as described, and was in great condition. The ordering process was simple, communication was clear, and the product quality exceeded my expectations. Very happy with my purchase and would happily recommend Reebelo Australia to others looking for reliable refurbished devices. This is the 3rd device I purchased from Reebelo. Show details · 1
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The ease of ordering was great. Delivery was fast. So far the product is working as it should. I'm very impressed and will definitely be buying again in the near future. Show details · 1
Bought a refurbished surface pro laptop, great price excellent condition. Why buy new? Came quickly , no fuss Show details · 1
Bought a refurbished iPhone 14 Plus from Reebelo and so far I’m very happy with it. The phone arrived in great condition, battery health is good, and everything works as expected. Delivery was smooth and the device matched the description well. Overall a really good experience and excellent value for money. Would definitely consider buying from Reebelo again. Show details · 1
Amazing! Got my phone delivered from across the country in 2 days. The phone itself barely has any scratches, and has a decent battery health as well. Would definitely recommend to my friends and family. I will also be ordering more products from Reebelo! Show details · 1
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Reebelo, was fast and accurate in its delivery and description of the iPhone Se 3rd gen I bought. I actually dropped this phone the day after I bought and because I bought Reebeloo extend warranty I am hoping they honour it for a screen replacement free of charge though that. Show details · 1
Great experience with Reebelo. So far have purchased two iPhones. Both are great. Current is iPhone 14. Good product and customer service. Show details · 1
Latest follow-ups
Happy Customer – I’m a serial customer for Reebelo. Always good results for laptops, phones and desktops. They do what they say they will do, and support is top-knot h. Show details · 1
Follow-up · I’ve had only one warranty claim - for a laptop that arrived dead in the water. One call gave me a sincere apology, replacement within 48 hours and a new laptop. Telephone comms with Reebelo set the standard: no long waits, human responder. Product variety is excellent. Do your research first. Know what model and specs you are looking for and check frequently. The best units and prices move quickly.
A second iPhone 11 for work. Well priced, very quick delivery Show details · 1
Follow-up · No cosmetic wear to tell, it's been in a lifeproof case the entire time. Camera works as expected at this age. The response time when completing basic tasks is dissapointing though, there is a significant lag in opening applications. It takes a while for the phone to assign saved contacts to numbers (a new message or incoming call will appear to… Read more
I bought a reconditioned smart watch. I had it in a few days. I've run a full diagnostic on it and its great. Saved myself 500 bucks from buying new. Very pleased. Show details · 1
Follow-up · The watch is a galaxy watch5 pro, that was touted as having longer battery life. I comfortably get 1.5 days before a recharge. It looks very fresh, very minimal wear. The strap was new in a factory sealed box. Setup to my galaxy s21 ultra was super quick and easy.
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Positive reviews
Phone was in excellent condition, packaged well and delivered in the time frame advised which was within 2 days. Very happy with purchase of Iphone 13 vg and price. I have purchased from Rebello previously and did not hesitate to use them again. I will do so in future and highly recommend them from this experience. Show details · 1
I’ve bought three products off of reebelo — two iphones and a pair of AirPods. All have arrived in the condition they were described as and I’ve yet to have any issues with them. Show details · 1
I found this company easy to deal with and fast to respond, especially delivering my purchase. I would have liked some basic information on How to migrate my old iPhone to my new iPhone. Show details · 1
Negative reviews
I purchased a refurbished iPhone from Reebelo and initially had a positive experience. Unfortunately, the device later died while charging - it suddenly stopped working and would no longer turn on. Before sending the device back to Reebelo’s vendor for assessment, I had it inspected by Apple. Apple confirmed the phone was in perfect cosmetic… Read more
condition, with no signs of water damage or external damage. Their assessment identified the issue as a hardware failure (logic board failure).
Despite this, Reebelo’s vendor rejected the warranty claim, stating the device had “physical damage”.
The phone was in excellent condition and had no damage that would explain the failure. I requested supporting evidence, including photos, an inspection report, or details explaining the alleged damage and how it caused the device failure, but no evidence has been provided.
The claim has now been under review for an extended period, with no clear timeframe for resolution. I was advised an outcome would be provided earlier this week, however this has not occurred, and I have received no transparency around when a final decision will be made.
I have made every effort to resolve this directly with Reebelo and have given them multiple opportunities to provide a fair outcome. Unfortunately, the lack of communication, transparency and supporting evidence throughout this process has been extremely disappointing.
I understand refurbished devices can occasionally experience issues, but customers should expect a fair and transparent warranty process. If a claim is rejected based on alleged physical damage, clear evidence should be provided to support that decision.
I hope Reebelo improves its warranty process and communication, as this experience has been very disappointing.
Hi David, Thank you for taking the time to… Read more
I really care about my experiences and this is honestly not good from my end.. First the device that I’ve purchased was faulty. Ok I understand that sometimes devices can be faulty but the process in returning and on top to get my screen protector back as it was placed in the old device is taking soooo long and having to come back and forth with… Read more
the team and taking responses every 48 h is enough for me to not come back again and make another purchase with that company. I think that customer service should have been more on top of the cases.
Hi Fátima, Thank you for taking the time to… Read more
Painful Ordered a phone which they sent by FedEx. Continuous delays in delivery with no reason. Try to contact fedex you get a useless AI system. Attend their Berkeley Vale office and get told your not a priority customer or sender so bad luck Fedex reviews are appalling so why use them.
Hi there, Thank you for taking the time to… Read more (+1 reply)
Recent reviews
The shipping was fast and tracked; I received my item within two days. The whole experience was very smooth sailing and my new phone is in top condition. Would recommend this site! Show reply
Phone was in great condition, even better than expected. The prices were competitive and the buying process was very straightforward. Delivered within a couple of days. Highly recommended Show details · 1
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Hi Oscar, Thank you for taking the time to… Read more (+1 reply)