AI reviews summary
Pros
Verdict
Overall sentiment for JW Computers is overwhelmingly positive, with customers frequently praising the fast shipping, competitive pricing, and helpful customer support. While a small subset of reviewers experienced delays with stock availability or frustrations regarding return and restocking policies, the vast majority describe smooth transactions and reliable service.
If you weren't good i wouldn't even bother using given that I use you for purchasing all of our business's tech requirements and I keep coming back should say something but for those reading.. Great value/prices/discounts and customer service. Show details
I bought an Asus Chromebox and were happy with my experience. The package shipped a few days after placing the order. I could track it using the Australia Post app. The package arrived safely and it was packaged pretty well too. Happy customer here. Would totally use their services in the future. Show details
Have shopped here mumtiple times. Always received my orders within the advertised time frames. Items are packaged with care for transit. My go to for pc hardware. Show details
Reviews with attachments
The quality of product is good and work very well
Great service. Well packaged and kept informed. Very fast delivery. Show details
Fairly fast delivery, very good quality bubble wrap used, MS bluetooth ergonomic mouse provides good & comfortable palm supports, slides smoothly, best price from JW Computers Online, highly recommended. Show details
Reliable & excellent service! The Asus Bluray Writer arrived ahead of time! Very much appreciated!!! Show details
Really impressed with the shipping with JW! I ordered my Asus laptop on Wednesday through the online store and it was processed and shipped the very same day, it arrived by Friday, so just two days later. Couldn’t ask for much more than that. Packaging was secure and everything arrived in perfect condition. I’m a happy customer. Definitely recommend getting a laptop from here. Show details
Refurbished machine arrived very quickly (NSW to WA within 2 days) Very good online customer service Excellent pricing for shipping and insurance Item arrived in a flawless condition. MSI manufacturer refurbed machine comes highly recommended. Show details
The purchase process was very smooth, and deliver very quick!!! Only one concern - there was no indication during purchase that the laptop's "hardware service plan has expired.", please contact me to resolve... Show details
I haven't dealt with JW Computers before so wasn't sure what to expect but after this transaction I have to admit I'm impressed. I ordered a new mobile phone to replace my damaged one and I was stressing about how long I would have to wait, but I ordered Friday and got my new phone Tuesday 1.30pm. The price was as cheap as the cheapest I could… Read more
find online, the purchase was easy and straight forward, communication was good without being excessive, basically everything was good. So well done to these guys I hope they keep it up.
New display screen brought. Website had far more information on specifications than other sites - made the decision making much easier. I made an error in my purchase - they had no issue in correcting it. Clear updates. Shipped and arrived in a couple of business days. Monitor is perfect for what I need. Much prefer this experience over large retail or marketplaces. Excellent all round. Show details
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Great range offered at competitive prices. Easy purchase process and convenient, on time delivery with easy tracking. Show details
Great price, amazing order fulfillment speed, and awesome communication. TY Show details
Excellent response time with updates and fantastic clarity in regards to the product. I had bought an MSI laptop and it is undoubtedly the greatest technology purchase since 2020. Show details
I got my first prebuilt gaming pc GMR Shockwave 5080 from JW computer and it was perfect with great settings and was ready for use any changes I wanted was done within the time period and postage was quick. Show details · 1
actually 5 stars, insane deal on this laptop i bought and it showed up in half the expected delivery time Show details · 1
Got my pc i ordered online today. All ready wired up and ready to go and they sent a smaller box with extras and accessories. No problems at all 10/10 Show reply
Latest follow-ups
Another good store to look for PC parts – Can be trusted and is a legit store for those that don't know. My experience purchasing products online with this store's site is fast and i could navigate through their website without confusion. There are a lot of payment options including with… Read more
paypal and the process was quick and effortless. Can recommend this as an option when looking for spare PC parts.
Follow-up · - Product range was good, a lot of brands to choose from just like any other computing store - delivery is ok, package is well wrapped and sent on time.
Product failed after some time – Good price, fast delivery, and no issues with the product. Show details
Follow-up · Whilst I was initially happy with my purchase, the product failed after a couple of years of use (left half of the screen went dark). I submitted a returns claim and they tried to have me take the problem to the manufacturer instead. Someone less informed definitely would have done so as the email they sent - presumably the default one they send… Read more
Finally the ROG Strix RTX 4080 OC is mine! – Purchased through JW Computers eBay store so I can only say that it was at the top of my search list, the best price and was available to purchase right away. The transport packaging box was sturdy and it arrived with no damage. The Product: ASUS… Read more
ROG Strix RTX 4080 Super OC 16G needs no words, just a grunt :) Note: Be aware that this card is 360mm long and 3 slots wide. It will need the entire length of a standard case for fitment.
Follow-up · This card is still letting me play the latest game releases with all graphics on ultra. I'm even still flying in MSFS2024 on ultra. My advice to all: Don't blow your cash on a 5xxx series card and accept starting back at the bottom again as the high-end 5 series card prices are nothing short of pathetic, and don't get me started on how much… Read more
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Positive reviews
I was after a Crucial SODIMM module that is very hard to find at the moment. JW Computers were the only company showing a small amount of stock available. The memory arrived in less than a week and is working well. Very happy with the service and updates on the status of the order.
Very easy online ordering. Great range of products. Very fast delivery. Superb communication with updates from beginning through to final delivery. Will do more business with JW Commputers based on my first experience with them. Show details
Good prices, friendly, efficient and helpful staff. They had a product on sale in one store. I bought it. I wanted another one. They'd sold out but held one at another store for me to pick up. Half price. Held it for me. Well done. Show details
Negative reviews
Outrageous and Invasive Privacy Demands for a Simple Order! I am extremely uncomfortable with the verification process required by this store. Because my shipping address is different from my billing address, they demanded that I provide:A photo of my driver's licenseA copy of a utility bill showing my name and addressA screenshot of my bank… Read more
account showing the transaction. While I understand stores need to prevent fraud, demanding this level of highly sensitive, personal financial data is massive overreach.
There are standard, secure payment gateways that verify addresses without requiring customers to hand over documents that could lead to identity theft if a data breach occurs.I will not be sending my private documents or bank screenshots over email. I have cancelled my order. If you value your digital privacy and data security, shop somewhere else that uses modern, secure fraud prevention methods.
I purchased a prebuilt GMR Hyperion 5090 Gaming PC for over $11k in Oct 2025. It failed to link to my new monitor ,so I tried everything & bought new cables etc but told i must return it at my expense (5 hour drive) to get fixed. I did this & assure it was fixed.. drove home 5 hours & it wasnt . After many frustrating phone calls where I could… Read more
not talk to an actual technician I was told to check if the video card was secure?It was not.... & after pressing it firmly in the PC it operated fine for a while.
After a few months, some main stream games on PC would crash out or sometimes even shut down or freeze. I read all the Blogs & issues about rolling back drivers or reloading the latest versions etc to no avail. Then the video card would start to overheat even with games graphics set to the minimum.
So its July 2025 ( less than a year) & whilst playing a game, the PC has totally cutout & lost all power & will not restart.
I am having to struggle with a warranty claim for a prebuilt PC that is highend specked for gaming that set me back 11.5K.
I cannot in good faith recommend JW computers
Hi Karen, I'm really sorry to hear you're still… Read more
Warning.... JW computers are sending marketing texts without your permission and directing you to a 3rd party overseas website to un-subscribe and requesting further information. The following comment was posted on their facebook profile and it has been removed along with other comments. Why are you sending unsolicited SMS messages using your… Read more
sender id. and not provide a STOP option. Firstly you are not permitted by law to send unsolicited messages. Secondly even if you do, you are required to provide a STOP option without requesting any additional information. To unsubscribe you are providing a 3rd party link asking for mobile number again. Stop this or you will have people reporting you SPAM.
Recent reviews
I buy a lot of IT gear and rarely fill these things out, but I was soooo impressed by this one that I just had to give feedback. On day 1 of the order, it was packed up and shipped the same day, and I received the item on day 2. I live in a NSW country town, and that kind of delivery speed is practically unheard of. Incredible stuff. The flow of… Read more
information is top notch, with every step in the process from order to delivery receiving a status email. This is in my top two computer stores I buy from in Australia. Probably my #1 now, as JW Computers seem to have slightly more competitive prices out of the two, so I'll use JW Computers going forward, and fall back to the other place if JW is out of stock. Keep up the good work team!
Said free delivery. Ended up being free express. Very good experience. I haven’t opened product just yet as I need ddr 5 to complete the build. Product is ex demo so I know it works perfectly. Also A1 for jw computers emailing me about the delivery of the package and notifying me of the product progress. Really nice of them. Packaged… Read more
product seems good in the package. Mobo is in its own box wrapped with bubble wrap. I got the insurance for posting to me too. May seem unnecessary but I wanted that insurance.
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Hi, thank you for your feedback. We completely… Read more