Better Batt

Absolutely fantastic service. I’m a happy repeat customer. Most recently bought some Fuji replacement batteries. I got three Better Batts for the price of one first party battery and it’s just as good. And the customer service is fantastic. I had an error in the address, one message and it was fixed. Massive shoutout to Gen for then reaching out and making sure all was okay with the order. Will be using them again and again and again. Show details

I bought a few batteries for 3 different video cameras including a 26yo 8mm Sony camcorder. All batteries were a perfect fit and matched OEM battery housings and chargers and in some cases could pack more juice in them compared to much older OEM batteries of the same physical size. They're great value and service has been quick. There was one… Read more ·  1

battery that wouldn't charge but it was all sorted with a replacement within a week. BB will be my first port of call in the future.

The support was excellent with an unexpected offer of a refundwithout me asking for one. Much appreciated, Murray. Show details ·  1

I rarely write reviews, but this experience truly deserves recognition. From the moment I placed my order, the team at Better Batt demonstrated a level of professionalism and transparency that is very uncommon in online shopping today. Shortly after ordering, I was informed that the item was on backorder. While this could have been frustrating,… Read more ·  1

what impressed me was how proactively and consistently they managed the situation.

Instead of leaving customers in the dark, Shine and the team provided regular updates throughout the entire process. Every stage was clearly communicated—whether it was supplier delays, expected timelines, or status changes. This level of communication gave me full confidence that my order was being properly handled.

Most importantly, once the stock arrived, they immediately followed through with dispatch and provided tracking details without delay. The entire process felt organised, accountable, and customer-focused.

In an environment where many online retailers overpromise and underdeliver, Better Batt does the opposite—they set realistic expectations and then execute reliably. That builds real trust.

What stood out to me:

Proactive and honest communication from start to finish

Regular updates without needing to chase

Clear accountability and follow-through

Smooth transition from backorder to delivery

A genuinely customer-first approach

This has been one of the best online shopping experiences I’ve had, and I would not hesitate to recommend Better Batt to others or purchase from them again.

Thank you to Shine and the team for setting a standard that many others should follow.

— Lincoln Chang

Helpful advice and reliable service – The battery for my Nikon DSLR camera ceased to work after only 3 years and I could not get a replacement battery from any of the camera shops ( all out of stick with waiting lists) I wanted to be certain any 'third party" battery would work, so did not just want to order online. A camera shop mentioned Betterbatt's so I called and was relieved… Read more ·  1

that they have people not robots providing customer service. They were well informed but also double checked my questions to ensure the battery would work with my camera model and also checked that the charger was suitable and that I could also use my existing charger, if I chose. The charger works from mains electricity and from a car and is very affordable. I noticed that Betterbatt's return policy is very generous however do not need to use it as the batteries and charger work very well and arrived within a couple of days. I definitely recommend this company and now have the use of my camera, thank goodness.

Great customer support – Elcana responded promptly to my enquiry about why my Dell Inspiron 15 3576 would not recognise the replacement battery supplied by Better Batt. My laptop said I must use Dell replacement parts. She patiently took me through a series of work arounds which failed to fix the problem so she arranged for a replacement battery to be sent. In the… Read more ·  1

meantime I was able to contact Dell customer service who also took me through a series of steps until they agreed that I needed to replace the battery. I explained I already knew this and asked for a replacement battery, After a period of waiting on hold they explained that this laptop is no longer supported by Dell as it is over 3 years old. I should source a battery from a third party. I explained that I had tried this but my Laptop would not accept anything other than a Dell part. She was unable to help me with this. My Dell laptop also refused to recognise the replacement battery from Better Batt So finally Elcana suggested I return the batteries and she will arrange a refund. She suggested I try another supplier who might have batteries with a different chip. As you can see Elcana's support and sympathetic and patient advice was flawless, I would highly recommend anyone to use them as a supplier. But as for Dell...... The main reason I chose this laptop as it was the only laptop I could find with a built in CD/DVD player. I am still on my quest for another battery. I am currently trying Laptop Plus...

There was a slight shipping delay, but customer service was quick to explain and provide all information. Products arrived on the new promised date and very happy with the performance! Show details ·  1

Fabulous customer service! Ordered some batteries that turned out to be faulty, contacted customer service and got replacements, very easy. I would recommend Better Batt! Show details ·  1

Thank you Better Batt. The product was great and worked as expected. Delivery and response was fast. Encountered minor issue with ordering the product, service staff was receptive, understanding and helpful in solving my issue, Show details ·  1

Batteries lasted a very short time. Purchased two replacement batteries for two laptop computers in January of 2023. After charging to 100%, Battery 1 held charge for less than 5 min upon installation in Computer 1. Battery 2 worked fine for about two years in Computer 2, then same failure to hold charge (drops to zero charge in about 1 minute after charging to 100%). Show details

Recently bought a charger for an OM Systems TG-7 camera. On the fourth attempt to charge a battery, one of the charger pins broke and the charger wouldn't charge at all. Was in northern Indonesia at the time, so couldn't send it back. Upon returning, we requested a refund, answered a long list of mostly irrelevant questions, and made some… Read more

suggestions as to how the company could improve it's customer service. And never heard back from them, despite a follow-up email. Better Batt obviously has no intention of honoring the charger's warranty. AVOID this company and make similar purchases on, for example, Amazon.com.au, where Amazon will if necessary, stand behind an Amazon marketplace purchase.

wasted several weeks of my time by sending me the wrong battery for my laptop, then having the nerves for asking me to pay for the return postage, then asked for more money to send the correct battery which i had paid the advertised price for, even after all that i tried to get him to send me what i paid for for the advertised price, he declined… Read more

but gave me my refund. I ended up buying the correct item from BIG W online for the same advertised price. Not a very intelligent person to deal with.

Got the battery in the stated time period. Excellent communication to make sure that was the correct product and the time it will take to deliver. When I fitted the battery it clipped into the watch without me needing to solder anything. Show reply

There was a small delay with one of the items in my order but the support team at BetterBatt reached out to me proactively and added another cartridge to my order as a kind gesture. I am very happy with Better Batt and will definitely use them for my future orders of ink cartridges. Show reply

Had a couple hiccups, got the wrong model and Gen was very helpful! Excellent customer service. Especially appreciated the follow ups, having the type of ADHD that means you rarely remember to respond to people online, it was such a relief. Show reply

My experience with Better Batt has been amazing. I've ordered from them before and have always been impressed with the quality, so I decided to buy some for my new camera. Unfortunately, my package was stolen, but when I contacted the company, they were incredibly understanding and offered to send me a replacement free of charge. They were a… Read more ·  1

pleasure to deal with and checked in with me several times throughout the process to make sure everything was sorted.

I couldn't be happier with both their products and their customer service. Thanks again :)

After a short importation delay ( I didn't notice that the batterys that I'd ordered were out of stock since I ordered them on my mobile) they arrived within an appropriate length of time. Batteries look of high quality and the one I've installed is given new life to a 3 year old watch. Where it would barely last a day now lasts around 3 days.well worth the 40 bucks. Easy install, with the right tools. Show details ·  1

The whole process from start to end was a breeze and made even more so; thanks to the help of Sunshine Hiwatig; (shine), who answered any questions or concerns I initially had over the pricing on the website (vs Google ads) then clearly explained all and any other part of the sale process. It’s because of this high level of customer service that… Read more ·  1

I will not only recommend betterbatt to anyone, but will also definitely return for any of my other replacement battery needs.

Shipping updates and tracking info were given to me as soon as they became available; as well as the offer for follow up support and assistance; even before the parcel had arrived (which was very fast too btw)

10/10

A great experience with customer service with staff quickly identifying which replacement battery I needed for my older laptop. Very good price and fast delivery. Would not hesitate at all to recommend Better Batt. Show reply

Great experience accidentally ordered the wrong battery and Gen was excellent in helping resolve the issue and kept up the support until the new one arrived supporting me through the whole process making it easy and worry free thanks Gen! 5 stars customer service Show details ·  1

About 6 months ago our Dyson stopped working on Max power but was fine on normal setting then last week wouldn't accept a charge, we read some good reviews on Better Battery so went ahead and contacted them. Gen was our contact and proved to be… Read more ·  1

invaluable in sorting out which battery we needed. Within a few days the new one arrived and not only does it hold 50% greater charge but the max setting is working again. Excellent customer service and best pricing out there.

Goods arrived as expected. Battery was successfully charged and is now in my camera. I then used the new charger to re-charge the "dead" re-chargeable battery that I was told was beyond further use and it charged normally in approx the same time as did the new battery. I have not yet tested it in my camera. I'm very pleased with my purchases and looking forward to using my Nikon Coolpix again. Your service was first class. Show reply