Brivis

Rinnai Brevis has provided excellent product & after sallles service. Technician Jarod's response has been rapid, quick diagnostics & fixing failure to heat. Respectful & professional. Thank you! Show reply

We required a two yearly service of our Brivis heating system. I booked through Rinnai with ease to secure a suitable time for the service. The serviceman who attended was extremely polite, knowledgeable and efficient. I would highly recommend Rinnai as a service provider Show reply

Serve air conditioner – The service I had done on my air conditioning unit outside which feeds into a combination gas heating and cooling ducted system was done by Rini. The technician that came to do the work was polite knew what he was doing, came with all the right… Read more ·  2

technical equipment and did everything that was expected of him. Good serve by a guy who was lovely to speak with and we had good conversations of a likeness background. Very hard to find people like him, very far and few between. Good job very happy with his work Burkey

Our Rinnai B16 was heating the water then going cold within a few seconds. It was 5 years old and Rinnai Technician Graham Owen went above and beyond to get our unit up and running properly with no charge to us. We could not be more satisfied with his outstanding service. Show reply

Came on time ....... very courteous ....... gave good advice ....... could not fault . Norman Miller . Show reply

Had a long overdue service on my Brivis heating system Very impressed with efficiency and courtesy of the service engineer Love Brivis ducted heating Show details ·  1

Brivis ducted gas heater SP623 with constant faults. Last heating unit lasted 22 years this one 9 years. Technician stated that we should have at least 15 years out of this system. System made with cheap parts that do not last and supposedly rust. Heat exchange blocked and the condensation has rusted parts. Will never buy a Brivis again.

Worst system to set up zone. Very complicated. Waste of money

i never go with them again, simply RIP off customers.

Service man prompt and trustworthy, my only issue being the length of time from problem being reported until problem fixed, however I appreciate the demand for service at this time of year would be significant Show reply

Booking was confirmed in a timely manner and technician Jarrod fixed problem efficiently and provided open and honest feedback regarding condition of unit. Would highly recommend company to family and friends. Show reply

Worst service ever! – I truly believe their service doesn’t even deserve a single star. My air conditioner broke down, so I booked a repair service through their official website. Initially, a technician came to inspect it and mentioned that a part needed to be replaced, he will contact me and send me the quote very shortly. However, after that, there was no follow-up… Read more

or any response at all.

I’ve emailed their customer service countless times, and every time they assured me that someone would get back to me with a quote right away, but not once did anyone actually contact me. My family and I have endured an unbearably hot summer, and the air conditioner is still not fixed. This is just so frustrating! I chose them for the repair service, thinking that an official store would provide the best service, but clearly, I was wrong.

Satisfaction with call-out – Delighted with Rinnai service on our Brivis gas ducted heater. The unit had an intermittent fault coming on with no demand placed. The heater is still under warranty and Rinnai subsequently replaced the manual thermostat, inspected and tested all wiring. As a result there was no charge being covered by warranty. My personal thanks to Rinnai. Show reply

Great communication and Service – Our Brivis integrated AC failed after4.5 years.it was diagnosed by 1st Care as a circuit board failure. This was replaced,under warranty, within a few days as it had to be ordered in. From reception through technician, we received constant communication about the status/progress of our part which was very much appreciated as my wife has a health… Read more ·  1

condition which is aggravated by high temperatures. The part was installed and the system was functioning again. The technician Tom went out of his was to ensure our system was only down for the minimum of time. A big thank you to 1st Care team.

Going Backwards – Soooo disappointing. The unit doesn't have the ability to run the zones individually - which is what we wanted so as not to have to heat the whole house. We have to have 2 of the zones running at any given time. Also, the fan is not adjustable while the unit is running. With our old heater, we could have the fan on high to warm the place and… Read more

then turn it down to low to maintain a comfortable level. The new unit is effectively high speed only and then turns itself off. When the temp drops, it comes back onto high speed again - that's crazy! Finally, the installer (Bluegasco), was hopeless. Rinnai needs to have better trained technicians authorised to install their products. Jackson from 1stCare was excellent - fixed all the zoning problems and connected the Rinnai App - which the installer had no idea about.

Excellent service – Rang for replacement parts for Brivis evaporative Cooler under warranty after recommendtion from from Blain-Air at their routine service, I contacted Rinnai and the following day service person from Gastek came. Didn't expect such a quick response. Noah arrived on time, fixed things and was very polite and efficient and checked everything before he went. Excellent service! Show reply

Friendly, fast, fastidious and fantastic !! – I phoned Brivis to make a time to have our Gas Ducted Heating system serviced. Sophie took details and I was advised that a technician would be in contact to make a suitable time for the service. Less than three hours later, I was advised that a technician was available and if suitable, could call in that afternoon. One hour later Kyle arrived.… Read more ·  1

Very courteous, pleasant and professional. Excellent service ....... Kyle also passed on good information about the warranty. The service received was outstanding and I would certainly recommend this company .

Repairs – Quick response to repairs and the serviced from Reece was great. Show details ·  1

Great work tradesman – I was very happy with the person who work on the heater. It was genuine work without trying to overcharge opportunistically which some of the others do. Very impressed and professional and courteous job. Bri is has been used by our our home for a long time and all it needs is regular servicing. Show details ·  1

Look for another brand than Brivis Ducted Heating Unit – I’m not sure that my current experience with this company warrants even 1 star. In May last year I had a new Brivis Ducted Heating unit installed (BX520). After calling the company customer service to have the unit looked at under warranty as it has only been installed 10 months ago, the lady continually pointed out to me on the phone that the fix… Read more

may not be under warranty. The unit would not turn on at all. My installer looked at it to make sure it was not an installer problem even though it was working fine last winter and told me it was blocked injectors. The tech came today and advised me that the problem was “a tiny spider web in the injector”, obviously I could not see this at all. Of course this was not covered by warranty. The tech also advised there was not another spider or web anywhere in or around the unit. It is a unit that is situated outside for goodness sake. I went with Brivis as I had previously had a Brivis Buffalo 85 for 35-40 years which apart from a couple of parts needing replacing worked exceptionally well. I believe Rinnai/Brivis are trading on the excellent name of these older units to sell what is now a piece of junk. I feel for the service people that have to deal with the many disgruntled customers that purchase these dodgy products. What would Rinnai/Brivis suggest to stop this happening again. IF LOOKING FOR DUCTED HEATING DO NOT PURCHASE THIS BRAND.

Longevity of the system needs to be considered when purchasing item over $12000 – Paid $12,500 8 years ago for duel gas heating and refrigerated air-conditioning system. Motor stopped working then replaced then blew up again yesterday. Instead of getting techs to continue investigate the issue I'm just going to replace It. In the end I will save money Worked well in that time but will be pricing other systems not BRIVIS to… Read more

replace it. Hopefully Thousands of dollars can last a bit longer Update $1600 repair cost in the end. Apparently a well known board fault that plagues this model/system.

Warranty Claim – Rinnai system of lodging an electronic warranty claim is somewhat challenging for people around my age; however, when I rang the lady couldn’t have been more helpful and made it easy for me. Show details ·  1

Absolute junk product nothing but trouble – I regret ever purchasing this system. Had it installed around 2011 and nothing but trouble. Continually have to go through complex re set procedure after Avery power outage. This involves removing wall controller which is stiff and re installing it while holding two buttons in...almost impossible if you have arthritis....this is not supposed to… Read more

happen according to Brivis but Web is full of similar complaints. Of course they've never re called or remediated it. I've removed and replaced wall controller so many times now clips are broken. Their customer service people are nice ..talk you through it..but you know what...people who pay good money fir an Australian made system ABSOLUTELY SHOULD NOT HAVE TO GO THTOUGH THUS NONSENSE EVERY TIME POWER GOES OUT....ACCC SHOULD INVEDTIGATE THIS. I'm so sick of the faults with this system.. that now has some other fault ..no error code..just won't ignite....stopped working no idea why I'm going to have it removed to the tip where it belongs IT HAS NEVER WORKED PROPERLY..IS TOO COMPLEX AND HAS BEEN UNSATISFACTORY SINCE INSTALLATION..Zone's dropping out...re sets after power outages.. complex difficult to program..flimsy controller that is impossible to remove for reset..clips now broken because of multitude of resets..plastic door on controller broke first week of use..it is not what they marketed to me. It's junk frankly. I will never ever buy a Brivis product of any type ever again. I would have been better off going hydronic or electric ...or choosing another manufacturer. Frank sealey. this product is shameful. My mum has an old buffalo and it was great and simple. This modern junk you're selling will be your demise.

Brivis Evaporative cooler – The unit worked faultlessly for four years. When recently a new pump was required this was attended to promptly. Show details ·  1