526 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward Carma is largely positive, with customers praising the platform for offering a convenient, transparent, and stress-free alternative to traditional car dealerships and private sales. While many users report smooth transactions, competitive valuations, and helpful customer support, a small number of reviewers experienced challenges regarding post-inspection price adjustments and minor vehicle condition discrepancies upon delivery. Prospective users benefit from ensuring all vehicle details are accurately disclosed upfront and conducting thorough post-delivery checks within the return window.
Good selection of vehicles with comprehensive photos and details. Purchase process was trouble free with no hard upsell. I elected to pick the vehicle up as delivery would have taken a little longer, and they got me a ride from the nearest station. Vehicle exactly as presented and I am very happy with it.
We had a pleasant experience with CARMA. It's our first time to buy used car online.We were nervous because we were just relying on photos online but we're not disappointed when the car was delivered. The car looks good, just like the photos. Easy to deal with, and supportive staff at CARMA. Highly recommended to those looking for used cars.
Extraordinary Service from Start to Finish! I cannot express enough gratitude to the incredible team at Carma - specifically Sirajum, Lachlan E, Scott, Connie and Bec - for helping me get into my dream car, a gorgeous red Mazda 3 GT! I was coming through a very difficult week following a car accident just 10 days prior. Dealing with an insurance… Read more
payout while still recovering from a concussion made the prospect of replacing my car completely overwhelming. But from the moment I got in touch, the team made the entire process effortless, compassionate, and completely stress-free.
Travelling up from Canberra on the train, they went above and beyond by paying for my Uber from Sydney Central straight to the dealership, and even bought me a coffee while everything was finalised! That level of care and thoughtfulness is so rare to find.
Thank you all so much for turning what could have been an exhausting ordeal into such a special, positive experience. I could not recommend Carma and this legendary team more highly!
Reviews with attachments
Carma (Prince in particular) were promptly responsive and open and honest. After meeting the criteria for them to value the car, they had a very reasonable offer to me and apart from my service history (my misunderstanding that you have to have your car serviced every 12 months or 10k kms, whichever is sooner) they did not try and haggle with me… Read more · 1
(while most others mucked me around). The facilitator always referred back to the valuer and got back to me so there was no confusion. Customer service was impeccable and the inspection was a breeze, at a difficult time. Thank you Grant. As mentioned fabulous personalised customer service and no salesy jargon nor pressure. I highly recommend the team and thank them for making the process and transaction of funds seamless. Ps it was seamless because I had done my due diligence and had all the required paperwork to ensure this. Thank you Carma and team.
What an amazing company to deal with and a fantastic car that we purchased from them. Love the car and everyone we dealt with. The delivery driver was so calm and supportive as he answered all our questions whilst giving us an in-depth run down on our new car. Would highly recommend Carma to all purchases of quality used cars. All the staff are so friendly and honest. Regards Bob. Show reply
Carma Team, thank you! I have never had such a positive and seamless car buying experience! From my initial enquiry to car delivery I could not have asked for a more professional service from every person at Carma. A big thank you to Anik who was so professional and lovely to deal with, answered all my questions and kept in contact through out the… Read more · 1
process. I am so proud of Carma for creating such an outstanding business model and service. Particularly as a female, dealing with car dealers can be quite stressful, there was none of this stress at anytime during my Carma buying experience. I am so so happy with my car (2015 Mazda CX3), it was as described and in excellent condition. Thank you again Carma!
Had a great experience with Carma , I was cautious at first as I’d never dealt with an online car service ,but they made it so easy and the communication was always on point. The process was explained clearly and the service was extremely friendly The car didn’t disappoint and the 7 day refund or exchange policy gives added confidence . The car… Read more · 1
was just as described and pictured The little extra goodie bag was a lovely surprise Would definitely recommend buying a car through Carma
Very happy with the Carma experience! So much better than dealing with the usual motor dealer carry on! Would definitely recommend them. Show reply
sold my Kia Sorento to Carma and had a great experience. They offered a fair price, the staff were helpful and responsive, and the inspection was completed within an hour. Payment was transferred instantly. I’d definitely recommend them and would happily sell my car with them again. Show reply
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Process - I was a little reserved about m I ney down on a car I hadn't seen. I was wrong, people I dealt with from initial sales to handover and office staff who completed the contract documents were brilliant and not pushy. Car was on better nic than I thought it would be. Definitely worth a look at for you're next car Show details · 1
Great car to drive !!! Beautiful car like brand new Highly recommended to buy car from Carma! Show reply
Amazing support and helpful friendly sales and service team. My first online car purchase was a smooth and comfortable experience from Carma Auto . Totally trustworthy and genuine care and with attention to my personal needs. A very happy customer ! Show reply
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Honestly one of the easiest and most stress-free experiences I’ve had buying a car. Everything was laid out so clearly step-by-step, I always knew exactly what to do and what was happening next. No confusion, no pressure — just smooth the whole way through. Customer service was incredible too. Super friendly, helpful, and actually made the experience enjoyable. Absolutely love my new car and would 100% recommend to anyone thinking about it. Show reply
Dealing with Carma was an absolute pleasure from finding my car of choice online to delivery, my only criticism would be the lack of communication as to when the car would be delivered after full payment was made, I found myself making the follow up calls, that said the staff were always polite and courteous, I would have no problem recommending Carma to friend & family. Show reply
Never knew selling a car would be so easy and secure! Service and communication was excellent! Best valuation! Going forward I wouldn’t do it any other. I’ll be back Carma! Show reply
Very good website to navigate. Price offered was very good in comparison with other offers. Providing preliminary information online was easy and on day of the sale documents required was clearly explained. The transfer process went smoothly and money transfer instantaneous. This is a reputable company which can be highly recommended. Show reply
Sold my car through Carma yesterday and the experience was outstanding from start to finish. From the first call to the handover, the entire process took just a couple of hours. They were fast, efficient and friendly, made everything incredibly easy, valued the car very fairly and even organised the finance payout for me. Mitch, who handled my… Read more · 1
assessment and handover, was excellent – professional, clear and great to deal with. The fact they also organised an Uber home was a brilliant touch. Very highly recommended.
By contrast, I also tried selling through Carsales.com.au and found it expensive and ineffective – in my experience, it was actually worse than using Facebook Marketplace or Gumtree. I won’t be using them again or recommending them based on this experience.
I hope whoever buys our car is as happy with her as we were.
Thanks Carma.
Ted Ana Jackie and Brendan thank you for the easiest experience to get my new car. Show 2 replies
Latest follow-ups
Bought a 4x4 from carma I was wary of this dearler as I have been scammed before but Carma is safe it took 1.5 weeks to get in my new purchase went… Read more · 1
to their site at alexandria an picked up my next car all good but there is a leap of faith transfering a great deal of money and buying a vehicle u can only see on line but Carma is transoarent an honest re:any scufes or minor damage so you can see what you are buying.
Follow-up · Usuing the vehicle now it's working and performing as it should ....very hapoy with my purchase
Follow-up · Vehicle ipurchased abt 1 yr ago is performing faultlessly as expected
I sold my RAV4 through Carma. Got a competitive offer ($7500 more than what Toyota offered for a "instant valuation"). Very simple process, straight forward. No fuss. Money transferred while I waited and they paid for an uber to get me home. Show reply
Follow-up · No regrets. They sold my car in about 3 weeks and made a $4k premium, but I noticed they'd fixed scuffed rims and detailed it well and advertised it all over the place. I still feel like I got a reasonable deal. On the day it took about an hour. They checked service history, walked around the car and checked inside and out. They didn't actually… Read more
Bought a 2023 model-year Subaru Outback and have rued the day ever since. Caveat-Emptor ran through my mind the following day as the battery failed and could not be revived causing the car to become stranded and insecure, thankfully on the driveway:… Read more
All that had lead to the failure was setting up the personal info into the damned system: phone, driver preferences, basics! This required the ignition to be on, but no engine running. A/C off windows down, hot day...well, dear punters, the car was dead. I managed to buy a new battery and fitted it, and all was good, but the taint was there... In the days that followed, I noted defects on the body- minor blemishes that had not been recorded in the images of the vehicle on the rotunda. I also noted the state of the engine bay- leaf litter and other organic debris. after a week or so, I received a survey prompt and delivered my verdict only to received a limp wristed response from someone up the chain...incredulity and slithery charm- "this can not be, sir...the battery was perfect when it was collected...", yes, the car was running, but the battery was, according to research at end of life despite the Carma protestations that a stop-start battery is good for many years...give me strength, they're as bad as real estate agents in shiny suits and ready smiles. I was a reminded of the gentleman outfitters: "its a good fit Sir, fits like a glove... sticks out in five places! Avoid, avoid, avoid.
Follow-up · New battery was fine. Blemishes were hard to polish out and most certainly not superficial. Engine bay looked 32 months old and cleaned up nicely with a proper clean- not hard to do.
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Positive reviews
Carma recommended by a friend and we were very impressed by the process: friendly, professional, no quibbles, all wrapped up and settled in a reassuring manner. We recommend ! Show reply
Had a great experience with Carma , I was cautious at first as I’d never dealt with an online car service ,but they made it so easy and the communication was always on point. The process was explained clearly and the service was extremely friendly The car didn’t disappoint and the 7 day refund or exchange policy gives added confidence . The car… Read more
was just as described and pictured The little extra goodie bag was a lovely surprise Would definitely recommend buying a car through Carma
I had a great experience purchasing my car through Carma. The whole process was smooth, straightforward and incredibly easy from start to finish. Most importantly, the car was exactly as advertised and matched the condition described online, which gave me a lot of confidence in the purchase. I’m super happy with the car and with the service I… Read more
received from Carma. They made what can sometimes be a stressful process very simple and hassle-free. 100% recommended!
Negative reviews
I rarely leave negative reviews, but after this experience I feel other buyers should know what happened. Before purchasing my car, I had multiple conversations with my salesperson, Andre. I was very upfront about my circumstances: I have three young children, I had previously had bad experiences with unreliable used cars, and I was using… Read more
essentially all of my savings to make this purchase. I repeatedly stressed that above everything else, I needed a reliable car that wasn’t going to immediately cost me money in repairs.
During those conversations, Andre contacted me regularly and reassured me about purchasing through Carma, even telling me more than once that they weren’t “like the dodgy dealerships on Parramatta Road.”
Unfortunately, the experience after I paid was very different.
Carma could not deliver the vehicle as advertised, so I drove it home myself. On that drive I noticed the car losing power and struggling to accelerate. Over the following days the problem continued, including an extremely concerning incident where I had my foot fully on the accelerator in a 70 km/h zone and the car would not accelerate beyond approximately 40 km/h, forcing other vehicles to go around me. The check-engine light also appeared.
What disappointed me almost as much as the vehicle itself was the difference in communication once there was a problem. Andre had called me repeatedly while I was considering purchasing the car. After the car developed these issues, I tried contacting him and could not get a response.
When I contacted customer support and ultimately exercised the 7-day return option, I found the communication extremely robotic. Despite explaining what had happened, I felt there was very little empathy and there was no meaningful attempt to help me find a suitable replacement vehicle after the car I had just purchased proved unsuitable.
To Carma’s credit, once the return was arranged, the vehicle was collected and my refund was processed. I am grateful that the 7-day return policy existed because without it this experience could have been significantly worse.
What I find difficult to accept is that a vehicle sold through a business whose entire model promotes confidence and convenience could develop such significant drivability issues almost immediately after purchase.
The irony of being repeatedly reassured that Carma wasn’t like the “dodgy dealerships on Parramatta Road” isn’t lost on me. In the end, the polished sales experience before payment meant very little when the support I received after something went wrong felt completely different.
I received my money back, but I certainly didn’t get back the time, stress, additional transport costs or anxiety this experience caused my family.
Based on my experience, I would not purchase from Carma again.
Hi Paige, thank you for sharing your experience. We are… Read more
I wouldn't rate them at all! I received a seriously low-ball offer (despite the promise of no-lowballing) and ended up selling through carsales at almost 3x the amount Carma offered! That's an extra $20k in my pocket instead of theirs. So disappointing because Carma had been recommended by a friend. Even when I questioned the offer and had some… Read more
back and forth messages, I received 'marketing speak' about their offer being based on "live market data and current sales trends" etc. I asked what data they might be referring to because everything I was looking at was around the price I sold for. The response was more of the same (eg. "our offers are uniquely tailored") but it appears the offer is about maximising Carma's profit and not the person selling the car.
I do not recommend them at all.
Hi there, thanks for taking the time to provide feedback.… Read more (+1 reply)
I put my rego and other details into the website and received an offer for my vehicle which I was happy with, so I booked an inspection. When I turned up the assessor said that due to a computer error or glitch the offer was incorrect and he wouldn't honour it. He said that the computer attributed the wrong model car, despite me putting my rego… Read more
details into the system, so he'd have to do a new valuation which resulted in a significantly lower offer (7k less). To his credit he was apologetic but said there was nothing he could do. So perhaps it's worth checking with Carma before arranging for the inspection that the offer is accurate and to ensure they will honour it before you go to the trouble of booking and attending the inspection.
Hi Shane, We'd love to discuss this further with you. If… Read more
Recent reviews
Recommended by ChatGPT based upon the positive reviews. A fantastic experience from start to finish. I submitted a request for valuation which came back almost immediately and was very fair. Brad looked after me throughout process and I dropped the car off at Kotara. The money went into the bank while I was there and I walked away. I can’t recommend Carma highly enough. Definitely the best away to sell a car.
Honestly these guys were fantastic! I work crazy hours and live in the country so it’s hard for me to drive for hours to go from car yard to car yard. I felt safe in knowing that all vehicles go through a stringent test before being listed. I received numerous phone calls throughout my purchase advising me of the process, so was well informed. I will definitely use these guys again and recommend anyone who wants a stress free purchase
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Hi there, thanks for taking the time to share your… Read more (+1 reply)