OzCar

Hi my is mark Ryan I bought a car from oz car Rutherford it is the dodge’s car I’ve ever brought. I would not buy another car off those cars at Rutherford. They’re after sales I would not recommend anybody to go to Oz car Rutherford. I have got a 2020 Mitsubishi Pajero. I brought off them at Christmas time. I’ve had nothing but trouble. I’ve had… Read more

it to mechanics 4 different mechanics and they’ve all told me the turbo was shot. I took it back to Oz Carl Rutherford and I recommend there is nothing wrong with it. It is now lost its power and the DBF light keeps coming on so I would not recommend Rutherford Oz car to anyone they are the dodgy car yard in New South Wales so stay away from them last time I got it back was a week ago. [Name Removed] shot the problem and I reckon there was nothing wrong with ring head office the ring head office and I say it’s not their problem cause they’re free size so stay away from them.

This would have to be dodgiest car dealership ever. I dealt with the Cardiff dealership and interacted with one chimpanzee and an orangutan that claimed they were employees even though they appeared to have the intelligence equivalent to a bag of nails. They came up with with every excuse why they did not do what they promised when I purchased… Read more

my vehicle from them. Once they get your money they are rude and arrogant and have no intent of delivering on their promises. At the end of the discussion the employees were swearing at as and through us out off the car lot but not before making promises that still have not kept. Do not buy a car from these criminals they will take you for everything they can and deliver sub-quality, defective products. If I could vote with negative stars I would.

Worst service ever – We traded two cars in to purchase a car ,we had to wait for the car as it was in Sidney, they gave us a car to use in the meantime, however weeks went by and we hadn't heard anything from them, as there was no way to contact them direct I went… Read more

online as the I was looking for a car as when you do this they ring to hound you into coming in .when they contacted me and asked what kind of car I was after I said I was already purchasing a car from them and that I was just after details as to where it was, at this time he asked my name then asked if we could come in as something went wrong with the car, we went in and they said the car we were buying had been sold, they sold us a much more expensive car and once again we had to wait as it was in Sidney too ,also once again weeks went by and nothing ,we contacted head office who then contacted the new manager,also during this time head office did not know we still had the car kipparing lent us as they rang me to see if I had it,we got the new car .on its first service I mentioned the rubber on rear drivers side door needed replacing and vibration in engine bay, I then had a phone call to say they need to replace the front shocks but there is no tool for the lock nuts on the wheels and telling me I would need to buy a tool for them,after contacting h/o about this they then removed these lock nuts and replaced them with ones they had the key for and did the shocks but the vibration in engine still there ,no rubber for door available,just before the next service I had a reminder text so I contacted h/o to say I can't afford to keep going back and forth over repairs and servicing and can we wait until the part they were waiting for arrived ,thinking the part was not far away she agreed however a couple weeks later I received another text that stated to keep it in warranty to book car in for service ,I then contact the h/o team member about text and she said to book it in then. During the cars service when the young mechanic and I were in the car so we could listen to the engine bay sound he said to me his boss just said the was no longer under warranty due to being late ,(due to phone call with h/o) the noise is still in the engine bay . I have since been asking questions to them through this site as to weather they are still covering the car for its warranty and not getting straight answers , I have since been contacted by them to say they have the door rubber at this time I asked if they were going to look into the the engine bay noise as well she then said no as the car was due for its service in June, this then answered the question they hadn't answered in in June and if i had known it would have been under warranty at this time I would have booked it in .however the noise in the engine bay was an issue from beginning and should still be corrected under the original warranty and is not a new issue. I feel they may know what the problem is but may be too expensive for them ,how can anyone have full faith in a company that from day 1 of us dealing with them they messed up and makes me wonder if we hadn't got hold of them how long would it have been till we heard from them. All I want is for them to fix the things that are wrong with car ,then I want nothing to do with them , with the amount of stress they have put on my wife and i through this entire time we entered there showroom till now

They signed my car over to them at Cardiff without seeing the rego papers or any signature for transfer. This must be some form of fraud. Show details

I recently purchased a car from OzCar Queanbeyan and traded in my old vehicle. The whole process was quick, and the staff was very knowledgeable about the vehicles they have for sale. They will work out the best deal possible no matter your situation. I can only say thank you to OzCar; I had been looking for 15 years to find an old-school dealership where the customer is valued and treated with respect. Show details ·  1

Went into Ozcar at Cardiff about a month ago. From the second I set foot in the yard, I was greeted and treated respectfully. Jacob and Zac were amazing in helping me find and choose a car that suited my wants and budget. Jacob was a huge help in offering me a loan car while the sale was sorted, and the finance team were great in explaining all… Read more ·  1

the info and helping find terms that met my budget restrictions. Happy with the service and the car itself

Dealt with Kylie Sookee, Customer Service Office. Just a pleasure to deal with this individual. Always pleasant and Professional. Kylie was able to successfully resolve and deal with issues I experienced during the early stages of my wife's car purchase. Kylie is a very valued employee for her organisation. Show reply

High-pressure finance trap and serious mechanical safety issues, I bought a vehicle from OzCar Rutherford six months ago, and the experience has been a financial and mechanical nightmare. The sales team used incredibly pushy tactics, forcing a high-repayment finance structure ($870/month) that they convince you to sign up for even if it stretches… Read more

what you can afford. They even forced a waiver signing stating "it's not a toaster, you can't change your mind in 24 hours."Worse than the pushy sales tactics is the condition of the vehicle. It was sold with serious mechanical faults: an incorrect oil filter, and a stripped ball joint nut that ruined the threads, forcing me to replace the entire hub assembly. On top of that, the air conditioning has had constant issues. I have already had to replace the AC compressor, and it is now failing again with loud noises coming from the left vents.Highly advise avoiding this dealership. They lock you into unaffordable contracts and hand over cars with severe, uninspected mechanical faults.

This organisation has a severe lack of ethics and use heavy coercive sales tactics. Customer candour and basic respect is sadly lacking. I would advise no person to deal with this overpriced company. If I could select no stars I would. Everyone I have spoken to that has dealt with this company has no good to say about it. Show details

couldn't even look a the cars in the yard. when I said just browsing for now, don't want hard sell, the reply was 'But you've come into my (!) yard' Well, that put me in my place so I left. Toyota yard was way more helpful and respectful Show details

The boys at kempsey Ozcar were amazing and very helpful with finding the right car for me especially since this was my first time ever getting a car for myself. I enjoyed every step of the way, 100% recommend Show details ·  1

Had a really great experience buying my car here. The team were easy to deal with, helped me find something within my budget, and included a 12-month warranty and roadside assistance which was a big bonus. I needed a car quickly and they had everything ready by the next day. Communication was great the whole time too. Would definitely recommend! Show reply

Got a quote after detailing my car and got on 18000 for the quote. After they called me they backfilled and offered less than 5. Nothing is wrong with the car in any way only small scratches but they are buffing out. Feels like a bate and switch going on there. Other offers for the car are over 12000 thought I’d give another company a go to spread the love. Guess not.

Very helpful and when out of there way to get me back on the road and I pick up my new car on Monday so a very big thank you for all your help in getting me my new car. From Leslie Warren Show reply

Promised after sale car service for $299. Good luck trying to book it. Website booking system doesn't work. When making a phone call to try to book it, nice lady answers after long wait and says she will direct your call. Again after long wait you redirected to message bank because nobody picks up the phone to leave the message. I've made number… Read more

of phone calls and left multiple messages - no contact back. Went straight to OzCar service center but have been told that I have to book it via website or phone call which doesn't work. Will not to recommend to anyone. Seems like all they want is to sell the car and the rest of promises is just a scam.

Staff were lovely and answered all of my questions. The car is beautiful and they were very open to me doing my own research to find the most beneficial deal. Sometimes difficult to get them on the phone but overall a great experience Show details ·  1

If I can buy the car new for $28k because I did, why would I pay you to sell it to me for $38k? Same exact model, 2024, not even 2025 and K’s added of course. I even see now on your website 2020 model for $28k. Just buy the 2025 model brand new for $28k and get the 10 year warranty and capped price servicing. The car? Mitsubishi ASX, base model. … Read more

Also constant phone ads, from different numbers. Block one? Another pops up, I’ve blocked like 6 different numbers now.

Without being biased, I was disrespected and insulted literally. Not sure if the sales staff behave like this out of their work or if it's just part of their training script. Either way, insulting a customer isn't going to get you any sales mates. Do better.