Cars24 Australia

First time I've used Cars24, the service from all including Taruski was great, and to be honest I wasn't very trusting of them, thought maybe a dodgy car reseller, but my thoughts proved wrong. Went to drop of the car & remove the plates, called them for 99% of the payment and it was paid in minutes and cleared at the bank. I would use Cars24 again in the future....

I recently sold my car through Cars24 and had a genuinely smooth, stress‑free experience. The process was quick, transparent, and very easy. A special mention goes to Jay, who was outstanding throughout. He was friendly, professional, and incredibly helpful — clearly explaining each step, answering every question, and making sure I felt comfortable with the valuation and the paperwork. His customer service really elevated the whole experience.

I had a positive expereince dealing with Prateek Arora, he was kind, he was patient as we navigated the video walk around. He was insightful and made know every step of the way. Overall a great expereince. Show reply

Great to deal with sold our car no problem easy transaction Show reply

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not… Read more ·  1

meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish. The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely… Read more ·  1

responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

I recently sold my car through Cars24 and overall was really happy with the process. Initially I was quite cautious and honestly wondered if they might be a scam, so I spent quite a bit of time researching the company and even checking the locations of their offices on Google Maps. After going through the process, I found everything to be… Read more ·  1

legitimate and professionally handled.

The Zoom/video inspection of the car with Harshal was straightforward and easy, and he was very helpful throughout the whole process, answering questions, offering suggestions and praise. One thing buyers should be aware of is that if you receive an offer from Cars24, the amount will reduce every couple of days until formally accepted, so it’s worth keeping that in mind when deciding to go ahead.

Even with that, the final offer was still substantially higher than two other online car buying companies I had contacted. A deposit was paid into my account, and the full balance was received the day before pickup, which I confirmed with Ronit before handing the vehicle over.

Overall, I was very happy with the experience and would definitely recommend Cars24 to anyone wanting a straightforward and convenient way to sell their car.

Time-Wasting, Lowballing, High-Pressure Tactics Cars24 contacted me after I listed my Mazda CX-5 for sale, and the entire experience was a complete waste of time. The car’s realistic market value is $30k–$35k, with wholesale around $25k. I advertised it at $27,500, which was fair and transparent, with minor cosmetic scuffs clearly shown in the… Read more

listing photos.

From the very first call, Cars24 were talking numbers around $23k — already well below wholesale. They then sent a mechanic to inspect the vehicle. The inspector told us the car was immaculate and mechanically sound.

Despite this, a few hours later Cars24 called back claiming the same minor scuffs they already had photos of somehow justified “substantial” panel repairs and slashed their offer to $22,500. This felt completely disingenuous. What followed was blatant pressure to force an immediate decision. When I explained the car belongs to my wife and we needed time to discuss it, they escalated the pressure, claiming the offer couldn’t be held because of internal “buying budget” limits.

I have over 40 years’ experience in sales and marketing, and I recognise pressure tactics when I see them. I made it clear I would not be rushed or manipulated into a bad decision. At that point, I refused to deal with them at all.

This process felt deliberately designed to wear sellers down after they’ve already invested time in inspections and calls. If you know the value of your car, expect lowball offers and heavy pressure. I would strongly advise others to think twice before engaging with Cars24 unless you’re prepared for this kind of experience.

I was quite hesitant at first to proceed with Cars24, especially after being contacted through Messenger via Carsales about the car I’d listed for sale. However, after answering a few questions and going back and forth, the negotiations began and we quickly landed on a number that we were both comfortable with. Once I accepted the offer, the team… Read more ·  1

contacted me straightaway and explained the entire process clearly. What I thought would be stressful actually turned out to be one of the most seamless, easy and stress-free selling experiences I’ve had.

I didn’t have to deal with the usual dealer paperwork or back-and-forth. They sent me the inspection report electronically, which I completed and returned, and then promptly sent through the contract confirming the offer. I signed, and they paid the deposit immediately — no hesitation, no last-minute negotiation.

When they asked about availability for pick-up, I explained that I’m pregnant and due to give birth in just four days, so I really needed everything wrapped up quickly. They scheduled the pick-up for the very next day, arrived on time, and paid the remainder of the sale price instantly.

I didn’t need to leave my home once — they organised everything, communicated promptly, and made the whole experience so smooth at a time when I truly needed it.

A huge shout-out to Nitin, Ansh and Vrinda for their professionalism, efficiency and kindness throughout the entire process.

Thank you all for such a great transaction. I can now focus on welcoming my baby in peace, knowing the car is sold and everything has been taken care of.

I had a fantastic experience dealing with Prateek throughout the entire process. From the very beginning, he was professional, honest, and incredibly helpful. He took the time to answer all of my questions. I highly recommend Prateek to anyone looking for a hassle-free and enjoyable experience. Thank you again for all your support and outstanding service! Show reply

Cars 24 were honest and professional. Thanks. Having a contact person like Shristi Tiwari really made a difference. She was efficient and very helpful. Thank you Shristi! Show reply

Selling my car through Car24 was an easy and stress-free experience from start to finish. The team responded quickly, and the whole process was simple and efficient. A special thank you to Himani, who was incredibly helpful throughout the entire process. She guided me every step of the way, was always happy to answer my questions, and addressed… Read more ·  1

any concerns I had promptly. Her excellent customer service made the experience even better.

The offer I received for my MG ZST Vibe was fair and reasonable, and the convenience was unmatched. I didn’t have to deal with random people coming to inspect or test-drive my car, which gave me great peace of mind. Everything was handled professionally by a company that clearly knows what they’re doing.

I highly recommend Car24 to anyone looking for a fast, convenient, and hassle-free way to sell their car!

I purchased a vehicle from Cars24 in December 2025 and within months of owning the vehicle I have had constant issues with it. I have had to return to Renault directly on 4-5 occassions. Upon reaching out to Cars24 with my dissapointment they offered a trade in price of $7000 less than when I purchased it 8 months ago. I will never use this… Read more

company again and do not trust their mechanical reports as I believe they are trying to rip you off and manufactur faults to obtain more money from you. Infact I will be taking my incident to the ICC.

Do not purchase a vehicle thru Cars24. Different information from different people. No customer service. 6 weeks after purchase of vehicle and still transfer of registration not completed.

Absolute waste of time - don't bother. After contacting me multiple times to buy my car, I finally agreed to a virtual inspection. Upon the first inspection they wanted me to get the next service done before continuing (wasn't due for 1500km yet), I agreed, went and did it, booked another virtual inspection, went through that, only to be told… Read more

later that day that they were not satisfied with the service records (which are complete, all within recommended Subaru KM/timelines). Also decided that my last service didn't count - absolute waste of time dealing with this group - don't recommend at all.

I recently sold my car through Cars24 and the entire experience was smooth, transparent, and hassle-free from start to finish. Special thanks to Nitin, who handled my transaction — he was professional, courteous, and made sure every step of the process was clearly explained. What I appreciated most was the transparency in the valuation process.… Read more ·  1

There were no last-minute surprises or price drops, and Nitin was upfront and honest about everything, which really built my trust in the platform. The paperwork, inspection, and payment were all completed quickly and efficiently, and I received my payment on time without any delays.

If you're looking to sell your car without the usual back-and-forth haggling and uncertainty that comes with private buyers, I'd highly recommend Cars24. And if you get Nitin as your point of contact, you're in good hands — he made the whole process fair, fast, and stress-free.

Overall, a great experience. Will definitely recommend to friends and family!

This is the best car dealer I have ever seen. First, I dealt with Syeda and have my car inspected. Then I dealt with Himani Jain (sourcing lead). She was so helpful and solved my every query. I was struggling to sell my car inspected marketplace, so Cars24 bought my car within minutes. And their offering price was fair. I felt Cars24 cares for… Read more ·  1

customer as well. I tried in Carsales as well but they were really poor in dealing with customer and money hungry. So, I recommend cars 24 to everyone.

Cars 24 approached me after I put my car on Carsales. They made a generous offer for the car, more than any other dealer. Bhuvnesh was great to deal with and made the process very easy. I was very impressed and happy to sell my car to them. Show reply