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2SellMyCar.com.au

SellMyCar.com.au

 Verified
2SellMyCar.com.au
4.1

1,249 reviews

Positive vs Negative
76%24%
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Customer Service
4.4
1,249 reviews
5 Viktoria W.  · Quick process and very communicative. Great overall service. Thank you.
5 Eugene L.  · Straight up honest about the price buying the car. So much less of a hassle, and John was superb!
5 Brent M.  · Sopea at Sell my car Box hill was very informative, quick to reply and had great customer service.
5 Patrick Z.  · way easy than what i expected, so simple procedure, everything done quickly.
5 Hazel  · Easy & prompt to communicate with. Excellent customer service very happy with my outcome.
5 Marc  · Thank you – Easy to work with, car sold and is not just sitting now
Corina M.
Corina M.VIC3 posts
 

Rogan from Altona was fantastic to deal with, he made to whole process of selling my father's car quick, convenient and easy, payment was made the same day the car was pick up. Highly recommend.

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Joshua K.
Joshua K.NSW
 

Great experience selling my car through SellMyCar.com.au. The whole process was quick, simple, and completely hassle-free. I received a very reasonable price and was paid on the same day, which made everything even smoother. Highly recommend for anyone looking to sell their car fast without any stress.

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Michael G.
Michael G.QLD2 posts
 

the customer service was nonexistent needed to chase multiple times. once i got the dealer to respond i had to send all the car details for him to evaluate. he then came back 2k under the instant offer and he hadn't made the effort to do an inspection as advertised.

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Reviews with attachments

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Laura M.
Laura M.VIC
 

Exceptional customer service – Highly recommend. I experienced exceptional customer service and a reasonable offer for my car. Money was paid into my bank account day before my car was collected. I found the team member Sopea to be friendly, knowledgeable and helpful. Thank you for the simple, stress free process and pleasant experience. Laura M.

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Melanie H.
Melanie H.VIC
 

Not transparent in regards to their services – Information was not transparent from the beginning. Their policies are not easy to access on the website making it a real waste of your time IF you do not read ALL information on EVERY page. They should be firstly stating "we only buy cars 2016 and above" ... However, you won't find that out until they talk you through things asking you to provide… Read more

information (yes, even after advising the vehicle was 2011). Very disappointing service that could do with a manager for their customer service and ensuring their staff know the policies, be clear about that, and not drag it out to the end. Some more efficient training for staff is evidently urgently needed.

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Nis
NisNSW
 

Super Quick Sale – This is the easiest way to sell your quickly. The price offered was very reasonable and payment was made the following day. Michael is honest and easy to deal with. Would definitely recommend

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Nat Mazda
Nat MazdaNSW2 posts
 

Excellent service – Mark was able to schedule an appointment within a short timeframe, was punctual, and communicated well throughout the process. Funds were transferred very quickly, and my car was picked up the next business day. Highly recommended!

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Donald L.
Donald L.2 posts
 

Fast, Easy and Smooth - Sold my GLC250 – Sold my GLC250 to them. Josh was very informative and friendly to deal with. He described the whole process on what to expect on the day of pick up through to payment. Payment was received into my account on the same day in the evening. Sue for car pick up was very friendly. Would definitely recommend them.

In-depth reviews

John
JohnVIC2 posts
 

Girls don't go there alone, Aggro on their ads appropriate as I copped Aggro sales staff, DODGY – Re Quote Reference: V-FEB20-03CO19-501-7 The quoted price you get initially is NOT what you will get offered-its intentionally over inflated to get you down to the yard. I booked online and drove to Dandenong 30 minutes away, to be told that they knew nothing of my booking and were not interested in buying a 6 month old Hilux (!), when I replied… Read more

that I had e-mailed confirmation of my appointment and their estimate, the salesman became abusive and aggressive, I left bewildered and rang head office who confirmed my appointment-and their interest in my car and apologized for Damians' behavior (she identified him from my basic description....), promising the store manager -who was absent, would call me later, no surprise-he did not. My advice is to steer clear of Sell My Car .com.au and if you are a female I would recommend taking a male with you as the intimidating and aggressive nature of their salesman could be quite confronting.

Later I received an email then a phone call from Trade Your Car (tradeyourcar.com.au), who were polite and made and offer (which was a bit too low to accept), however were honest and upfront in what they would pay-and I did not waste an hour driving down and back copping a mouthful for my trouble. I would suggest use any other car buying service-not Sell My Car,

I will also make a complaint to the ACCC over their deceptive quotation policy

Kiri
KiriNSW
 

Do your homework and be realistic - worked out great for us – The process of arranging an inspection and quote was easy, all on line but there was a personal aspect as well in the way their admin personnel called in advance to confirm details regarding the appointment a few days ahead. You then receive regular electronic updates/reminders. On the day the inspector arrived a little earlier but this suited us… Read more

fine, he was really genuine, didn't waste air on any patronising sales tactics (the competing dealer did and was contradictory of many things said in a separate inspection). We stood to make money regardless of the final amount, but the reason we chose sellmycar was really because of the manner of the inspector. We did not want to be greedy and wanted to see our vehicle (in great condition) go smoothly. Mark arranged everything from inspection to quote to towing company collection and ensuring I received a copy of the remittance when payment was processed.

We were not emotionally attached to the car, we'd done our homework on the dealer market (not retail pricing which is always inflated), we were open minded and in the end sold to sellmycar 1K less than the competing dealer purely because of Marks manner. At the end of the day we'd never get 'on the lot' or 'private sale' price, but I'd rather these guys make a profit than the other guy.

These days people are guarded and sometimes greedy (this goes both ways) but if you've looked after your car with service history and are realistic in considering the fact that these guys need to make a profit too - then you'll have a successful experience here too. At the end of the day our new car was due to arrive so we weren't too fussed. Thanks SELLMYCAR!

Hilarys_Dad
Hilarys_Dad44 posts
 

Much better experience than I was anticipating – Perhaps reading some other reviews lowered our expectations but we were nonetheless really happy with the way our appointment went to sell our car (we were selling because the owner had voluntarily given up driving on their own terms a year off turning 80). The booking process was slick and the appointment ran very smoothly. Despite our best… Read more

efforts we did not quite have the correct paperwork at first but they were very patient as we arranged to obtain it and come back an hour later. Since our expectations for price were reasonable and well-researched, we were happy with the price we received. We did not actually receive any up-front valuation but that did not deter us since apart from such valuations being far too prone to variances once the car is sighted, there are numerous sources these days to obtain a ballpark figure, especially if (as in our case), the car was immaculate with a full service history and never having been previously repaired or damaged.

I think this service is definitely not only a viable alternative to selling to a dealer or trading in, but a viable alternative to selling privately given the inevitable hassles and time wasted with tyre kickers, etc. Better to leave selling used cars to dealers whose profession it is to sell them!!

Positive reviews

Fiona shepherd
Fiona shepherdVIC12 posts
 

Quick fast sale of car and fast eaay payment . Thankyou Rogan

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Charles M.
Charles M.VIC7 posts
 

Just made the whole experience simple. Excellent service. Thank you

Dave M
Dave MVIC
 

I dealt with Sopea who was a pleasure to deal. Communication during the process was timely & professional. All in all - I was pleasantly surprised how easy the whole process was.

Negative reviews

James
James
 

Bunch of idiots waist my time online price is ok then when you actually get the car valued a my 24 Mazda. They offered 20,000 dollars less. The ACCC will be notified about this type of practice. Should be ashamed of yourselves.

Lem
LemQLD8 posts
 

Worst experience ever...! – Mark from QLD assessing team rang me up and asked me how much I`m willing to take for my vehicle and I mentioned him that I have advertised the car online for this price and mentioned that dealers offer their own valuation and wanting to know what their offer is and then he got offended and went online and had a look at similar cars online in… Read more

other states and rang me back and said that he can buy a similar car for cheaper price with lot less kms in another state which made no sense as prices of vehicles change from one state to another. He was rude and abusive and condescending in his tone and almost like commanding. We have never had this sort of aggressive behavior from any car dealer or any sales person for that matter. Our car is an expensive 4x4 which we got offered from many other dealers in timely manner with great level of respect and great customer service - and we will never bother looking through sellmycar.com.au again - we will look else where and we will not recommend to anyone either

Dereck
Dereck 2 posts
 

Advertising misleading – Advertising is misleading, clearer transparency of their business model as a "wholesale" buyer should be made. nothing against this model but wasted an hour of my time. if your happy with $5000 under value then its quick easy cash. not what was advertised.

Recent reviews

Gary Wood
Gary WoodQLD2 posts
 

Mark Middleton was a pleasure to deal with during the whole process of selling my car - I would certainly recommend Mark to anyone who wanted a no nonsense, pleasurable car selling experience! Gary Wood - a very satisfied customer..

Alana Y
Alana YQLD
 

Smooth Transaction – Mark easily communicated when he would be able to come and look at the car. He came to my location and took a short amount of time to double check everything before he offered me a very competitive price. It was a very smooth easy process when I was trying to sell my car in a hurry.

Shayne
Shayne6 posts
 

Trash to $$$ – I sold my very old with slight damage Mazda Tribute for more than I thought as I was going to take to wreckers. Just a very simple seamless experience.

Maryann
MaryannVIC5 posts
 

Happy – Fast efficient way to sell your car fair pricing thx

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Sammy S.
Sammy S.
 

Great experience – Process was straightforward. Timely payment. Offer was fair and reasonable (better than trade value, not as good as private sale price) and once agree the transaction proceeded smoothly.

Ajay N.
Ajay N.
  Verified

Incredibly seamless and prompt service – The sales consultant, Sopea, not only made the procedure hassle-free but was always prompt in communication and following through from online inspection, quote, arrangement of pickup and additionally responded to a flurry of enquiries from me, as I had time constraints as well as some anxiety about an online vehicle sale. All doubts were put to rest, truely excellent service.

Brendan M.
Brendan M.4 posts
 

Stress free experience – If you need to sell a car within a time frame SellMyCar.com.au is a great company to use. Good communication, honest assessment, fair price and cheap pick up.

Melissa
MelissaVIC
 

Easy and stress free – Great communication and customer service. Thanks for making selling my car such an easy and stress free process. Highly recommended to anyone.

Patch
PatchQLD3 posts
 

Honest Service – Efficient friendly and honest service. The buyer new what he was looking for.

Drsmp
Drsmp20 posts
 

Easy and fuss free – Really easy process, everything was straightforward with no fuss. The price you get for your car will obviously be lower than what you could get if you sold it privately, but it's a very good option for people who need to sell a car quickly without any fuss. They don't require a RWC, which also reduces your costs of selling the car. They also take care of all the VicRoads documents to transfer the title. Payment was in my account the next day.

Sherman Brown
Sherman BrownVIC2 posts
 

Outstanding and efficient customer service. Fair price, prompt payment and hassle free experience – Outstanding customer service, efficiency and follow up. A fair price offered, prompt payment and a pickup service that was well coordinated, well communicated and timely.

Amy
Amy QLD4 posts
 

Easy and fair – The whole process was quick and easy and I would highly recommend to anyone looking to sell their car.

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