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Cash Train

Cash Train

 VerifiedABN: 62102154781
Cash Train
3.8

685 reviews

Positive vs Negative
77%23%
Application Process
2.8
685 reviews
5 Katarina M.  · Excellent customer service great experience quick easy and reliable service
5 Lucy Anderson  · Very fast and good communication in what information they additionally needed
5 Aaron Naylor  · Great positive helpful people. Very efficient and easy to deal with, especially in a time of stress regarding urgent funds.
4 Garry  · I had Helpful staff and quick results and a quick deposit
5 Greg S.  · Efficient quick & easy to get a loan applied around 2.30pm by just after 4pm I was approved
5 Mal C  · Emily was very helpful and easy to work with - any issues I had were quickly cleared up, and the application itself was both quick and simple.
DNinja
DNinjaVIC2 posts
 

I felt highly unsafe with Cash Train, they are a very dangerous organisation. They were chasing me for a loan. I did infact feel unsafe when they called, which it's never been like this before as I've had tons of calls before.

DNinja
DNinja   

If you think this is lies, then why have I feel my life is absolutely threatened to the point of… Read more

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Reviews with attachments

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Bee
BeeSA3 posts
  Fair Incentive Verified

Cash train have always been great to deal with, every staff member ive spoken too has been friendly and professional. Show details

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Amanda K.
Amanda K.2 posts
 

I have been using cashiering for aprox 5 years now. I have never been turned down for a completed loan application,the staff have always given friendly follow up calls and all loans were deposited promptly and all loan repayments were handled with direct debits and no hassle my end. Definitely a recommended lender in a sea of predatory lenders!

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Meg
MegNSW2 posts
 

Despicable loan sharks – This company loaned my son money, when they knew he had no means to pay. He is on Centrelink payments and has serious mental health issues. When he couldn’t pay they sent repeated threats of reporting him until he was hospitalised for suicide attempt. I paid the loan to get them out of his life, only to receive a cheerful message saying ‘Good… Read more

news’ your loan is paid, as a valued customer you are eligible for a new loan….apply here! In my opinion these lenders are scum and prey on young vulnerable people. In my sons case, almost costing him his life. I am in the process of reporting them and making them accountable for preying on vulnerable people.

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NAUFAL Mohammad
NAUFAL Mohammad VIC15 posts
  Verified

Cashtrain dispute – Hello I applied for a $5,000 Loan with cashtrain and agreed to a $2,500 Loan which we agreed on when they sent me the contract which i signed and then a day later whilst how withing for my funds to go in as this was to buy a car to get to the new job I was supposed to start and to then hear that the application was not aproved well it was and i… Read more

signed the contract that cash train sent me to then not even give me a justified answer as to why now i need no I want an answer or i will seek advice from the ombudsman.

NAUFAL Mohammad
NAUFAL Mohammad    

And now i look like loosing the deposit i had on the vehicle i was going to purchase,great all i… Read more

Latest follow-ups

Essential Soul E.
Essential Soul E.22 posts
 

Worst experience ever. Please do not deal with these criminals. They take your information and use it for their own benefit. I have been a victim of cybercrime and it could only have been them using my information They kept me hanging on for 8… Read more

days to get $500 dollars demanding answers to bank accounts. I rejected the loan but it was too late. They had every bit of my information WARNING. PLEASE DO STAY AWAY FROM THEM

 Follow-up  · So far they have used it with a phone company saying i have a bill that i never signed up for They kept me waiting wanting more answers to their questions. A new day a new question. They have every single bit of my information about me. How stupid i am

Positive reviews

Jem Pablo
Jem Pablo2 posts
 

They finally apprpved and helped me. My credit is very bad but Cash Train helped with my rental bond loan. NOw I can move to my new apartment and start life all over again!

Gerard
GerardVIC2 posts
 

I have used cashtrain for quite a number of years and they have never refused me a loan.The staff are extremely helpful and very friendly, l would recommend them to anyone. Show details

Angelika S.
Angelika S.QLD3 posts
 

I would like to thank Jennifer and the team at Bendigo Branch..She was professional , curteous, and very helpful...I have dealt with Cash Train for quite a few years and have had absolutely no problem with the Bendigo Branch..all the staff are… Read more

amazing and helpful...A BIG THANK YOU...I would recommend Bendigo Cash Train to all my friends if they ever need help...

 Follow-up  · I continue to be pleasantly surprised by Cash Train staff not only in Bendigo but also in Perth..I love dealing with them because they are so helpful and friendly..Thank you Cash Train for your continual help and amazing work ethics...You are the best of the best...I would highly recommend them to anyone..as long as the customer is honest in their dealings with you guys...Many many thanks for your continued support...

Negative reviews

Melissa
MelissaSA
 

I am a good costumer but get screwed around every time i apply, when i need the loan i dont get it until i no longer need it, then am stuck paying for it, which would be fine if i got it when i needed it but i never do only when i dont need it. Nonsense i do not recommend at all.

BOBBY
BOBBYVIC2 posts
 

Absolutely the worst company I’ve dealt with. After providing every document they requested, I’ve been stuck going back and forth with the same repetitive emails. It’s been over two weeks and still no clear answer or progress. Extremely frustrating, poor communication, and a complete waste of time. Would not recommend.

Concerned citizen
Concerned citizenWA
 

Processing time is ridiculous and they're not in any rush at all, I had to wait for over a week. The least they could've done was to process the application before the weekend, so I cancelled the application on the very next Monday!

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Recent reviews

STU
STU2 posts
 

Straight forward application and quick assessment and response. I have been using cash Train for a few years, and I only use them for one off expenses, like sudden car repair, white goods replacement and most recently our daughters wedding reception. Paying back over time has made this easy to budget my finances each week. Customer service are… Read more

friendly and so far have not experienced any extra costs that are not stipulated in the contract. I am satisfied with the rate I received this loan for. Although I am paying back more than I borrowed, it's a given. I am ok with it because I am willing to pay the extra to get what I need at the time.

Peter L.
Peter L.WA
 

Cash train always come through for me they seem to be very fastidious about applications as they should be if your paperwork is in order these guys are very good. Show details

SMC
SMCQLD74 posts
 

Stuff you around for 9 days then cancel your application Do not bother with this company - total waste of time "As a responsible lender we are obliged to comply with regulatory guidelines to ensure loans are both affordable and suitable. It is unfortunate in this instance we are unable to approve your application" - funny that when it says… Read more

"Expired" in my members History

Will be lodging a formal AFCA complaint against this company for fraudulent behaviour They request the same information time and time again - ignore the customer Waste your time and send you in circles only to go back to the same emails about "Need X or Y"

Do not waste your time with them - heaps of better options out there who actually are quicker - more helpful.

0 Stars if I could

Will update once the AFCA complaints process comes back to me.

john.shark.1985
john.shark.19853 posts
  Verified

I applied on 19/12, didn’t receive any emails until 24/12. On 24/12 I got about 7 requests for documentation and information which I provided all of it. Account said application was being reviewed. Then got an email on 26/12 saying that my application had expired. Replied to that email asking why it had expired when I had provided all the… Read more

information and it said my application was under review. It is now 30/12 and they have not even bothered to reply to me. Absolute waste of time and asked for a heap of personal information and then just ignored me. Will be lodging a complaint with AFCA

Tom C
Tom C14 posts
 

Applied for a short team loan for $200. Got rejected but no reason given. They make all these claims and then say no. Beware of them. They have access to personal information and now I don't know what they will do with it. This company is a total SCAM and should not be in business. DON'T DEAL WITH THEM.

Kylie
KylieVictoria5 posts
 

It is supposed to be an online application and a quick result. So far four days later I haven't had a result and numerous phone calls to explaining I only have one bank account. Terrible service not what is explained on the site.

Robert
Robert6 posts
 

Great to deal with simple loan terms best company to use. excellent quick easy aplication money in under 30 mins.

Taylah
Taylah
  Fair Incentive

On the website will say “quick approval” Took 4 days to get back to you. Waste of time, don’t recommend.

Angelika S.
Angelika S.QLD3 posts
 

I have been a client of Cash Train for many years and they have always been incredibly helpful..and professional even when I was going through hard times they helped with a payment option..I can't say thank you enough to them for their friendly helpful and courteous way they have assisted me

Find out how Cash Train compares to other Short Term Loans

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Sem
SemNSW
 

Cashtrain was good when i first applied i got approval straight away then i applied again today and they ask all this stupid questions and I answer the questions what they needed, i only needed the cash today for my kids to buy food i explained to them my situation and I just come from a bad domestic violence relationship and all and they didn't… Read more

even appove me very heartless I won't be applying again with cashtrain so stupid all the questions they ask and very slow contacting back i waited today for 5 hours to get a answer back

Johanna Norlander
Johanna NorlanderQLD2 posts
 

Ita was wonderful! So helpful! Thank you so much! You’ve helped me so much!

Ngaire
NgaireQLD6 posts
 

Question is can I top up if I got a loan already ? No you can not get a top up if you owe already for a loan in place with cash train. As far as I know I couldn’t and I’ve had to pay out the loan first and wait for the loan to settle and clear then reapply after that.

Ngaire
NgaireQLD6 posts
 

Times are Tough – It's not easy for what time persists when applying for a loan in fact it can be damaging with a job or no job. I am grateful for the smallest things in life that helps me get through my hardest trials to venture out from what I'm use to doing and trying to get a job whilst unemployed. I thank cashtrain for approving my loan yesterday and I… Read more

understand more of what it takes to approve a loan and for me it's communication and honesty financially to get that loan approved. Cashtrain is the best and thanks again for your help.

Angelika S.
Angelika S.QLD3 posts
 

Loans – I have used Cash Train Bendigo Branch on numerous occasions..and I have always found the staff to be friendly, courteous, professional..I have not had any problems with the loan payments..no hidden costs etc..and it has always been deposited into my account without fuss or delay...I am extremely satisfied with them and will always deal with them...

Khirsty
KhirstyTAS
 

Worst experience – Rude and false advertising doesn't give people a chance as they claim and was informed by bank that I overpaid my loan and they won't fix it or accept

Jennifer C.
Jennifer C.SA
 

Not happy with Timing – False advertising on how long it takes to review and get your loan

Leon C.
Leon C.
 

TRASH. worse than pulling teeth – 5 days of waiting to be told to check emails for application updates that never arrived. 20 minute plus wait time in queues to be hung up on. this happened 4 times over the course of the final 2 days (3 of those times were in a row on the last day) so yeah, 60 mins of crap hold music for nothing. That was it for me. I abandoned the application and… Read more

went elsewhere got hooked up in an hour. My lesson learned. Company used to be good but is now TRASH. service is TRASH. Save your time. ZERO STARS!

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