DAI Post

Ah, I was wondering why my deliveries were not arriving, whilst all other deliveries were arriving without issue. Looking at all these similar reviews and experiences from other customers it makes complete sense. I also had to stick a sign encouraging the delivery driver to complete his mission and not give up. Every time, he'd walk up and walk… Read more

away, even though it tells him all he has to do is deliver the package either next door or push the company office doorbell, and someone will go down. But it makes sense now; just terrible company and terrible drivers.

If you see the tracking data it's hilarious: "It’s happening, your parcel will be delivered today. Get ready! 17 September 2026 at 9:57 am (Local time)" then "We couldn’t leave your parcel safely. We’ll let you know how to collect it. 17 September 2026 at 6:21 pm (Local time)" even though the business open all day till 9 pm. Then "Parcel out for final mile carrier delivery 21 September 2026 at 9:55 am (Local time)" then "Undeliverable, address details incorrect 21 September 2026 at 10:58 am (Local time)" then " We’ve moved your delivery to the next run and are prioritising it to minimise any delay, thanks for your patience. 21 September 2026 at 10:58 am (Local time)" then "Held in depot, pending further instructions 21 September 2026 at 10:58 am (Local time)"

... if you can't deliver your packages, perhaps you shouldn't be a delivery company. You are merely a money laundering front.

Time to wind up the business. Going to get a refund from the credit card company this is hopeless.

DAI Post delivers to the Blue Mountains on behalf of DHL. Package was from the US. Unprofessional and lazy. Driver walked out in thongs, took a photo of our letterbox then instead of using the path to the front door, he just threw the parcel from the footpath. Show details

Erika Dapar my dai representative helped me do much. She resolved all my issues so quickly and kept me informed the whole TIME⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Emily Taylor ( 00393580940066215519 CRM:0139313) Show details

Fake deliveries – If I could give a zero I would. I have never heard of DAI and I hope to never have to hear of them again. After an ‘unsafe to deliver’ notification on the tracking, I was surprised, if someone had rung the door bell I would have had a notification. I checked the front gate camera and confirmed no one attended the property. After hours on hold… Read more

to DAI listening to the worst hold music, I was assured delivery instructions would be relayed and that I would receive a call on mobile when delivery is made.

4 days later I’m at home all day and notice another ‘unsafe to leave’ remark on the tracking from 20mins prior. I checked the cameras and no one had attended the property nor did anyone call me. I call DAI to ask if the courier can return and deliver. I was told I would receive a call back within half an hour. Two hours later I call DAI back and am told I will be contacted end of day. When I am emailed I received no update other than sorry. And I still have no idea when or if I will receive the parcel.

To top off the lack of receipt of parcel what has frustrated me possibly the most is having to listen to the attached hold music over and over for hours. Screams of some upper management disconnected employee who thought it would be funny, it’s only funny to say ‘I’m on hold, I hope it’s not all day’, ‘sitting here in my own for days’ if you actually have short wait times. What a way to make fun of customers

If I could give zero stars I would. I dealt with a customer service officer who basically did not care about my parcel. The sender gave authority to leave, however from the moment photos, the courier threw it from the road, into my yard in clear view from the street. No diligence was taken to try and place the parcel in a safe spot. When I… Read more

attempted to question the place the parcel was left I was told the case is now closed. This company should be ashamed of itself with such terrible customer service.

Rating: 0 out of 5 stars ​Title: Ignored instructions and dumped my parcel on a public floor — resulted in theft. ​Review: If I could give zero stars, I would. I use an Australia Post Parcel Collect address specifically to ensure my deliveries are kept secure. ​Before my package from the US was delivered. First, they got my address wrong,… Read more

essentially part of the address was missing, so my parcel was not delivered. I contacted them asking why - they did not contact me. I contacted this courier with explicit instructions that the delivery must be physically handed to the post office staff so it could be safely held for my collection, after I present my identification.

​Instead, the driver and the company completely ignored my instructions and basic common sense. Rather than handing it over to the staff members inside, they just dumped the box on the floor in a highly trafficked, public lobby outside the post office. ​As you can see in the attached photo, which this delivery company sent to me as proof of delivery no less, they literally just left it sitting on the floor for anyone to take. Unsurprisingly, because it was abandoned in a public access area, my parcel was stolen. I have sent them emails reporting this, but I have not received an email reply, just being ignored. ​This is gross incompetence and completely unacceptable service. Do not trust this company with anything valuable—even if you give them clear instructions, their drivers will not follow them.

Absolutely rubbish, I got a notification saying it had been delivered which it had not been. I later called customer service to request proof of delivery images only to see they had delivered it to the complete wrong address! In a different street! Pray for your package if you see its being sent by DAI Post. Show details

Was home the entire day, did not ring the intercom but tracking only advised me 2 hours later of delivery but low and behold, it was not there anymore. Unfortunately stolen in this case, if only they rung my intercom, I would’ve gone down to receive it. Show details

Driver delivered empty bag and this company wants to take 48 hours to investigate this. My package came from the uk so had customs clearance on the bag with contents listed and $ value. See the photo below the driver provided as evidence he's delivered it. Appalling service. Show details

I had the unfortunate experience of dealing with DAI Post after purchasing an item from the US that was handed over to them for Australian delivery. The parcel was never delivered, yet the company repeatedly refused to acknowledge this. Instead, I spent weeks going back and forth via email with customer service, constantly being told the matter… Read more

was “under investigation.” I was regularly promised responses within 24 hours, only to wait a week or more each time. Eventually, they stopped responding altogether for extended periods.

After weeks of this, they suddenly claimed the parcel had been delivered. When I replied explaining that it absolutely had not been delivered, they sent me a screenshot claiming the receiver (me) had confirmed delivery — which I most certainly did not.

To make matters worse, they later added a “delivered” status to the tracking history, but the timestamp appeared inconsistent with previous updates and even conflicted with dates mentioned in their own emails of when it had been delivered. As you can see from the screenshots, they claim the parcel was delivered on the 11/4, 14/4 and on 22/4. They failed to deliver the parcel, and refused to even acknowledge that they had, instead, opting to lie and say I myself had confirmed it had been delivered.

Based on my experience, I would strongly avoid using this company if possible.

Delivery was fast for my senior bag i appreciate them emailing me back and ensuring i got it! Show details

DAI served as Final Mile Carrier. There was a SNAFU in the delivery, and on talking to customer service, the delivery coordinates indicate a misunderstanding of the address. However said customer service person, one Jella Nabua, was able to track the first package, and have both it and another that was also coming through DAI's system properly delivered. Show details

Tracking details had my parcel at their Welshpool depot since 4th of March 2026. I followed up with a query on the 14th of March asking what's going on with it. Got a response on the 17th of March saying its under investigation. Followed up on the 18th, got a response on the 19th saying its still under investigation. Followed up again on the… Read more

23rd, and got an email back saying they got an "IMPORTANT update" - its still under investigation (see photo attached).

20 days of the parcel reaching their depot and 10 days of investigation, and they will not admit they've misplaced my parcel, just keep dragging on saying it under investigation. Poor effort and poor communication and doesn't want to take responsibilities.

THE SINGLE WORST DELIVERY COMPANY IN AUSTRALIA. Ordered package from Texas, via DHL on 14DEC last year. Cleared customs on Boxing Day. Handed to DAI. Groan. This is far from ideal. My mental health is about to get royally wrecked here. Supposedly delivered 'where I can find it' (here's a suggestion, how about the CORRECT address.) Tracking… Read more

snapshot attached.

Enquired about this in early February as I thought it might have been a glitch, and working its way slowly through the delivery system. [Name Removed] from DAI Post was incredibly unhelpful but amazingly whipped up a proof of delivery in NINE freaking DAYS (note: NOT my letterbox, second note: could have walked parcel from Sydney to Canberra at a quicker pace). Without even checking if this was satisfactory, she promptly closed my case, wanting to wipe her uncooperative hands of a job 'well done' (I'm sure she patted herself on the back and was given a bonus, in a place where she can find it).

AVOID AVOID AVOID. This company is an absolute joke.

Left my parcel on top of the mailbox, there was plenty of space inside. Anyone could have taken it. Show details

Delivery driver failed to deliver stating "unsafe to leave". Letterbox in question is a large steel locked box with the address labelled on it. Contacted DAIpost and was told delivery address wasn't complete, except DAIpost has delivered to me at this address 4+ previous times in the past 12 months. I supplied them with a photo of the letterbox to… Read more

help them with delivery. That was 6 days ago. Haven't heard a peep from them since. Have been monitoring the tracking and emailed them reminders. Still not a word. DAIpost is working as a subcontractor to the freight company the international seller chose. I have contacted the seller as they need to know that their freight company is using unreliable subcontractors.

It's not been 7 days since it was "unsafe to leave". There is a good chance they have now lost the parcel.

This company is extortionate!! They charge customs clearance and handling on a delivery that falls below the customs threshold, I believe they are pocketing the money. I have attached a screen shot of the last email sent to me yesterday. I have… Read more

called and got an answer service in the Philipines, and have no interest in customer service. I am about to tell them to send it back, they are totally untrustworthy, I have asked my suppliers to stop using them. Keven, Director BCSP