McPhee Freight
Verified403 reviews
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- On Time
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- Unacceptably Late
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AI reviews summary
McPhee Freight maintains an exceptional reputation for interstate transport of vehicles, boats, and caravans, particularly on routes to and from Western Australia and Tasmania. Feedback is universally positive, highlighting a seamless end-to-end process characterised by high-quality customer service and reliable delivery. Customers frequently note that while the company may not always be the cheapest option, the level of care and communication justifies the cost.
Pros
- Exceptional Communication: Staff members (specifically Sue, Steph, and Simone) are frequently praised for being proactive, responsive, and keeping customers informed at every stage of the transit process.
- Superior Vehicle Care: The use of Roll-on/Roll-off (RORO) sea freight is highly valued for keeping vehicles undercover and protected from road grime, stone chips, and the elements.
- Reliable Timelines: Deliveries are consistently completed on schedule, with a significant number of shipments arriving several days earlier than the estimated date of arrival.
- Professional Door-to-Door Service: The coordination between office staff, truck drivers, and port authorities is described as seamless, making the transport of large items like caravans and boats stress-free.
Cons
- Premium Pricing: Several reviewers noted that quotes were higher than road-based competitors, though they felt the service quality provided a better overall value.
- Minor Logistics Hurdles: Occasional difficulties were mentioned regarding finding specific departure depots or navigating port-side unloading delays that are outside the company's direct control.
- Mandatory Buffer Time: A few users suggested allowing a couple of extra days beyond the ETA for final collection to account for port processing times.
Verdict
McPhee Freight is a premier choice for consumers requiring secure, professional interstate transport for high-value assets. It is particularly recommended for those who prioritse clear communication and the protection of their vehicle over the lowest possible price.
My vehicle was delivered with damage that was not pre-existing. I provided clear evidence showing that the damage occurred while the vehicle was in the company's care, yet they refused to take any accountability or responsibility. I had a bad feeling from the moment I collected my vehicle. When I pointed out the damage at the collection point, I… Read more
was told, "Good luck, they won't do anything about it." Unfortunately, that turned out to be exactly what happened.
The customer service team was extremely disappointing to deal with throughout the claims process. Rather than genuinely investigating the issue they were dismissive, unhelpful and unwilling to take responsibility despite the evidence I provided. The entire experience was extremely frustrating.
I trusted this company to transport my vehicle safely, but it was returned damaged and they failed to stand behind their service. I would not recommend using this company based on my experience.
A big thank you to everyone at McPhee freight especially Simone. My car was shipped interstate and it arrived ahead of schedule, in perfect condition. As always, the communication was excellent, and the price was extremely competitive. I would highly recommend McPhee freight for any vehicle movement services. Show details · 1
Delivered within the agreed timeframe, great communication and super helpful with providing the various options available to me. Dealt with Steph. Thanks for the pleasant and easy experience. Show details · 1
Reviews with attachments
We are so happy with our choice to book freight through McPhee Freight. Sue was very responsive with communication and updates on moving our tiny home from Melbourne to Esperance. It made it here safely and we didn’t have to worry at all - thank you very much Show details · 1
Dealing with Mcphee freight was great Sue kept me informed the whole way of the transportation of my 26ft black watch and trailer. The people who thy got to transport the boat and trailer done a fabulous job. I would strongly recommend Mcphee transport as they were the only transport company that would freight my purchase from Geraldton to Cairns. Show details · 1
McPhee Freight were fantastic from start to finish. Communication and booking were seamless and incredibly easy right from the beginning. Throughout the whole process, the team was helpful, responsive, and reassuring. The delivery was also impressively fast — my car arrived in just 7 business days from Melbourne to Perth, which was much earlier… Read more · 1
than expected. Best of all, it arrived in perfect condition, exactly as I sent it.
I’m so, so happy with the service. A special shoutout to Steph Makedonas, who always answered or returned my calls so quickly and provided absolutely exceptional customer service.
After dealing with many companies and starting to think this was going to be a very difficult process, I sent off an enquiry to McPhee Freight, Dealt directly with Steph, she was very professional and made the whole process very simple for me. Had a quote back straight away and was honestly shocked at how quick and easy she had the ball rolling.… Read more · 1
(I even called her as I thought I was being scammed), Steph was super efficient and dealt with any queries I had in a timely matter, happy for me to call at any time and just get anything cleared up which is nice!
I was kept informed the whole journey and everything went smoothly, boat arrived in perth roughly a week of after the predicted date but that was more to do with the Fremantle unloading side that made it late. can't recommend these guys highly enough and will be sending anyone that I know looking to move stuff around Australia or oversees their way.
Thanks team! appreciate your help with my new pride and joy
Fantastic professional service. Mcphee Freight transported my commercial boat to Tasmania with care and gave me a very competative quote. I would highly recomend them . Show details · 1
Could not be happier, the price was excellent we had a 19’6ft caravan brought up from Victoria to Queensland, from the very first phone call for a quote it was seamless. Highly recommended to anyone looking for freight ! 5 stars guys awesome work!!! Show details · 1
Very happy with the services of McPhee Freight for the transportation of our motorhome transport from Sydney to the Geelong area. The staff were very friendly and helpful The driver made contact to advise of the delivery time & arrived as planned, he was very polite & friendly Overall a great experience & would highly recommend McPhee Freight to anyone Show details · 1
Amazing service,Steph and team who transported my vehicle done absolutely amazing job,I would highly recommend this carrier . Show details · 1
Absolute pleasure to deal with this team at McPhee. Highly recommend them. I moved a new truck from Wollongong to Mandurah and they were fantastic, every step of the way. Show details · 1
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Great company.Steph in particular. moved my ute from wa to Central coast nsw.Was nice and easy no dramas.Car arrived on time and in great condition.would definitely use again Show details · 1
McPhees transport a 1976 Land Rover Series for me from Melbourne to Fremantle. Their help and assistance was excellent! I’d initially booked a cheaper road based company but upon calling to clarify some details, couldn’t speak to anyone who knew what was going on, so pulled the pin on that. McPhees by contrast, answered the phone, replied promptly… Read more · 1
to emails, explained in detail the process, and gave me the comfort that my vehicle was going to be looked after, picked up and delivered on time, and in good condition. Door to door delivery was 10 days, insurance included in the price, and everyone I dealt with super friendly and helpful. I would thoroughly recommend McPhees to anyone looking at interstate transport and would have no hesitation using this company again. Absolutely fantastic service!
Excellent service and communication, answered queries quickly and was kept informed during the whole process Show details · 1
Can’t commend McPhees highly enough. Sue was excellent to deal with to transport our boat from QLD to Fremantle. She communicated perfectly with us throughout the whole process. Schedule was spot on. Thank you. Show details · 1
We used McPhee freight to ship our new seaweed harvesting vessel from Victoria to Fremantle. We went out to tender, and although some of the other providers were cheaper, what impressed me about McPhee’s was the quality of the service and that the there were no hidden costs. It was also impressive to receive our vessel ahead of schedule. Show details · 1
Very good service no damage on horse float very pleased will be using them again Show details · 1
Latest follow-ups
I was contacted the day of pick-up, they drove the vehicle onto their truck and taken to their depot. The vehicle was taken by sea to Perth depot and… Read more · 1
delivered to our address. It was excellent service, did not have any issues. We were advised when the car arrived in port. I would use McPhee Freight again. I would like to thank Sue for her great service over the phone.
Follow-up · The car was in the same condition before it was picked up by McPher Freight. Sue was extremely helpful and explained the process of what would happen. We chose McPhee Freight because they are a reputable business. The price was competitive with other companies that I had never heard of.
Follow-up · To answer some of the questions: The car was strapped down on the ship. We did track the journey on our mobile phone. The transit time from memory was about 2 weeks.
I recently had my caravan a 20'6 Stallion Bronco transported from Victoria to Perth by McPhee Freight and the entire experience was outstanding from start to finish. A special thank you to Steph, who was absolutely amazing throughout the process.… Read more · 1
Her communication was superb, keeping me informed every step of the way and promptly answering any questions I had. It's rare these days to receive such a high level of customer service.
The delivery was completed exactly as promised and the driver was equally professional and accommodating. He took the time to position my caravan precisely where I requested on the verge, making the whole process stress-free and far easier than I had anticipated.
This was a true door-to-door service, and nothing ever seemed too much trouble for the McPhee team. From booking through to delivery, everything was handled professionally, efficiently and with great attention to customer service.
I would not hesitate to recommend McPhee Freight to anyone needing a caravan transported interstate. A first-class experience all round.
Thank you Steph and the McPhee Freight team!
Follow-up · My experience with McPhee Freight was first class. The booking process was a piece of cake—very straightforward and well organised from start to finish. The transport cost was just under $6,000, which I considered fair for the distance and the level of service provided. There were absolutely no hidden fees or unexpected charges. Everything was… Read more
McPhee Freight were fantastic from start to finish in transporting my new Edencraft 655 boat from Geelong to Perth. Steph Makedonas was exceptional right from the start. She always answered, or returned my calls, quickly and provided exceptional… Read more · 1
customer service. Throughout the whole process, Steph and other team members were always helpful and understanding with production delays from my end. Her communications throughout the collection, transit and final delivery to my driveway was excellent.
NB. I spent time looking a a range of options for the safe transport on my new boat by land and sea. McPhee Freight were cost effective, provided covered transport, and door to door service from factory to my home.
I couldn’t be happy with the service they provided.
Follow-up · The transport schedule was flexible due to the production timeline being pushed out. McPhee’s accommodated the change timeline without fuss. The boat arrived in showroom condition, perfectly clean.
Find out how McPhee Freight compares to other Couriers
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In-depth reviews
I needed a vehicle transported from NSW to WA and chose McPhee Freight after hearing good things about them. I was not disappointed. Their website was easy to navigate and allowed me to specify exactly what type of service I needed. After receiving a clear and reasonably priced quote, I booked door-to-door delivery. My booking was handled by Sue… Read more · 1
Thomas, who was really the highlight of the experience.
Sue was incredibly professional, and I always felt that everything was in good hands. Her communication was prompt, she answered all my questions, and she made sure the entire process went smoothly.
For example, I accidentally entered the wrong vehicle height when making the booking. When I later submitted the required photos before pickup, Sue noticed from the photos that the vehicle appeared lower than the height stated on the form. She had the details quickly corrected before pickup, helping to avoid delays or issues with the required equipment.
My vehicle was delivered within the timeframe shown by the live tracking system, with no damage or other issues.
Overall, I would highly recommend McPhee Freight for vehicle transport. One of the main reasons I chose them over competitors was their consistently positive online reviews. Reviews for many other major transport companies appeared far more mixed, with frequent complaints about delays, poor communication, and damaged vehicles. Some cheaper operators also appeared to provide limited or unclear insurance coverage.
I’m very glad I chose McPhee Freight and would happily use them again. With service this good, there is little reason to go anywhere else.
We used McPhee Freight to send our car from Sydney to our daughter in Perth. After searching the web for various providers, we settled on this company due to their reasonable price and excellent reviews. Other companies were slightly cheaper but had some terrible reviews. We saved a bit of money by being able to drive our car to the depot near… Read more · 1
Wollongong as opposed to having the car picked up from our home. After that, it boarded the ship at the scheduled time. Tracking was available throughout and the car was delivered to my daughter's home as scheduled. One small issue that arose was that the driver wished to deliver the car to my daughter on a Friday, but she would only be available at home on the following Tuesday (Monday was a Public Holiday). The driver said that he would call back to check on a Tuesday delivery. I was also able to ring up and speak to Sue there on the Tuesday morning and she assured me that a driver would be calling her soon to advise the delivery of the car that day. The car arrived in good order on the Tuesday , early afternoon. I would certainly recommend this company . Very professional.
Professional efficient service from payment to delivery, Sue was exceptional, We moved car from Nth Qld to Tasmania March 2026. 10/10 for communication and value for Money. McPhee Freight was not cheapest quote but you get what you pay for and… Read more · 1
you get Professional company with customer focus service. January 2026 ,We had an horrific interaction with another company, where our car did not move in 4 weeks, poor communication, horrible customer servic, fobbed off constantly, could not get any information on.our car and then found out it had not moved from drop off point, we had to retrieve our vehicle, argue to get SOME of our funds returned and wait nearly 4 weeks for part payment. We were VERY weary in choosing another freight company but McPhee were very accomadating and gave us total confidence in giving our car to them for door to door service , we were informed all the way. phone calls and emails were answered efficient and timely. We would recommend and again use McPhee freight for any vehicle transport.
Follow-up · No unexpected cost, just my quoted price. The staff at Mcphee communicated and confirmed the pick up and it was a smooth 15 minute process once truck arrived. Deliverey was very well.communicated and we were kept up to date by driver. Insurance Yes just my comprehensive car insurance and the cover offered as part on the contract.
Recent reviews
100/100! Couldn't have had a better experience from beginning to end. Everything went exactly to plan. Good value; super friendly staff (Sue especially!) Very responsive to all queries; Drop-off well organised and collecting in WA was easy and hassle free. The car arrived spotless with no damage at all and collecting from the depot was easy as pie! (Thanks Nicky!) Highly recommended. Would definitely use these folks again. Job well done! Show details · 1
Excellent communication from Steph. Car was picked and delivered within the agreed time frame. Made it very convenient as the behicle was delivered to a regional town. Would definitely use again. Show details · 1
Brilliant to deal with- Steph is an absolute legend and went the extra mile to get the car over to me. Well priced and kept me updated the whole way through. Highly recommend the team ( and Steph) ! Show details
Shipping a small fragile timber dinghy on a trailer from Brisbane to Perth. Came across the sea freight option by McPhee's. Reasonable price, very good service and communication from Steph, on time and in good shape. Can't recommend highly enough. Show details · 1
McPhee Freight were great to use. They looked after my vehicle and it arrived ahead of schedule. The communication from Sue and the team was fantastic. I will definitely use them again. Show details · 1
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Hi Ashleigh, thanks for leaving your feedback. … Read more