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Shippit

Shippit

 Verified🏆 2026
Shippit
4.8

3,611 reviews

Positive vs Negative
91%9%
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Delivery Time
  • Early
  •  · 
  • On Time
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  • Late
  •  · 
  • Unacceptably Late
  •  · 
  • Never Arrived
  •  · 
  • Never Collected
Sender or ReceiverSender · Receiver
Delivery Arrived in Good ConditionYes · No

 AI reviews summary 

The overall sentiment for Shippit is overwhelmingly positive, with the vast majority of users reporting a seamless and highly efficient delivery experience. Key takeaways include exceptional delivery speeds—often exceeding expectations and arriving ahead of schedule—and a robust tracking system that provides accurate, real-time updates. While most interactions with delivery personnel are described as professional and courteous, a small segment of users has flagged significant concerns regarding customer service responsiveness and occasional delivery failures.

Pros
Exceptional Speed: Frequent reports of deliveries arriving within 24 to 48 hours, often well before the estimated delivery date, even for interstate and rural locations.
Reliable Tracking: The tracking interface is praised for being accurate, helpful, and providing frequent status updates from dispatch to delivery.
Professional Handling: Items consistently arrive in excellent condition, with many users noting that drivers follow specific delivery instructions and leave packages in secure, out-of-sight locations.
Courteous Personnel: Delivery drivers are frequently described as friendly, polite, and professional, sometimes going above and beyond to assist with heavy items.
Cons
Inaccessible Customer Support: Recurring complaints regarding a lack of human contact, with users frustrated by AI-generated responses and slow ticket resolution times when issues arise.
Delivery Failures: Occasional reports of parcels being left at incorrect addresses, "dumped" without notification, or redirected to post offices without an attempted home delivery.
Business Interface Issues: Some business users reported significant problems with unexpected overcharge invoices and a lack of notifications for delayed or returned items.
Inconsistent Courier Partners: Negative experiences are often linked to specific third-party couriers within the Shippit network, leading to delays or unprofessional conduct in isolated cases.
Verdict

Shippit is a highly reliable choice for consumers seeking fast shipping and transparent tracking, particularly for standard retail deliveries. While the service performs exceptionally well in the majority of cases, the difficulty in reaching human support means that resolving rare delivery errors can be a significant point of friction.

3,611 reviews
5 Martin  · fast and left product neatly by front door. Great service
5 Anthony Tajber  · Package arrived in good condition and courier service was excellent.
5 Denis  · package arrived ahead of schedule in good condition and the item works perfectly. very happy with the service.
5 jen w.  · I was able to quickly find a cheaper electricity provider without the hassle of phone calls from companies!
5 kingsley w.  · Place order on Tuesday morning with Pipeco and received order today Thursday
5 Chris  · The chap very friendly , asked us if a safer place to leave parcels , showed him , Arrived day earlier than expected.
Andre Rabe
Andre RabeWA2 posts
  Verified

Purchased item from company in Melbourne on 14th and it was delivered in Perth (NOR) on the 17th. Notification was sent on the morning of the 17th and it was delivered by 11H00. Show details

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Grant P.
Grant P.
 

We visited Vasse Felix early May2026 whilst travelling..shipping occured mid June as planned and arrived exactly as we arrived home..couldn't ask for better service Show details

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mellissa s.
mellissa s.NSW
  Verified

Great delivery man gave me a parcel with a very nice smiling face and greet me the package and came on the right day with handling with care thank you and have a blessed day! Show details

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Reviews with attachments

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Theophilus Koroma
Theophilus Koroma
 

I made a purchase and they deliver on time. Great service & great team work. Show details

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JAMES B.
JAMES B.QLD4 posts
 

Excellent, FAST delivery time, on Time, app was spot on Show details

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Arash
ArashNSW7 posts
  Verified

Good quality , fast delivery , great packaging , reasonable price , right fit Show details

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10zin
10zin
 

Happy days – Well after i checked in YouTube antler suitcase i like it and I brought large and medium size ( hard case ) I really love it. Show details

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Paul
PaulNSW
  Verified

Delivery – Hi , parcel was delivered one earlier than expected and left outside my door as I had left instructions, thank you Show details

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violet n.
violet n.WA
 

Love the hoodies I brought online. Looks good in person as it shows online. Perfect sizes 2 XL. Looking forward to more of products in future. Thank you Show details

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Jillian
JillianNSW
 

Womens Merrell Moab 3 (Gore-Tex) Hiking Shoes in Sedona Sage✅ Fantastic Service✅ Prompt Delivery within the Time Period✅ Hassle Free Purchase✅ Highly Recommended✅ Thanks Guys Show details

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Chantele H.
Chantele H.VIC
  Verified

Fast delivery kept me updated. Very neatly packed and handled. Kept me updated on shipping and receiving details definitely recommend to others! Show details

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prwhye2
prwhye2NSW6 posts
 

Ist time with Shippit but not disappointed. Communication was great all the way to my door. Received within expected time and notified promptly of each movement. Very satisfied with the service. Show details

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Ari
Ari
 

I Brought 2 of the same product,it’s amazing! and my mum & son love it.The shipping was quick & fast. Was in great condition. Show details

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Hala.Strickland
Hala.Strickland
  Verified

- fast delivery and Free shipping like how it was advertised Fakaaue lahi- thank you Much appreciated and now to make use of this amazing product:) Show details

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Mark S.
Mark S.
 

Shippit is a scam. First (after 8 days) they said they sent my delivery to SA from Vic (delivery address is in Vic). Then after being 14 days late after the original estimated date, they said it was delivered when it was not. Their communication was inadequate and AI generated. Only use them if you want to be strung along and lied to! Show details

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Rezene E.
Rezene E.
  Verified

Extremely fast shipping. The product arrived much earlier than the expected delivery time. Very impressed. Show details

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Marrie.G
Marrie.GVIC
  Verified

Quick and professional Awesome From ordering it to its arrival Excellent work Show details

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R8 stuff
R8 stuffQueensland8 posts
 

Super quick and delivery driver was friendly, quick and efficient. Show details

Latest follow-ups

Derek
DerekWA2 posts
 

This company uses Australia Post and on 2 different deliveries they have not left it at our house even though we responded to their text stating if you want it left if not home reply ‘Y’. We then have to attend the local Post Office with ID to… Read more

collect package. We then receive an email advising if we don’t pick it up in 2 weeks it will be returned to the supplier. On this occasion we are travelling and won’t be home before this date. We have people staying in our house but they don’t have my ID. Every other delivery’s company is happy leaving item in safe place. Not Shippit!

 Follow-up  · In follow up. I received no response or support from Shippit or Australia Post, in fact Australia Post returned the item to the company (Omnia). I contacted the company and they were helpful, advising they will resend item when it is returned to them.

Maureen Rossow
Maureen RossowWA2 posts
 

Happy Customer – Really fast delivery, excellent communication about my delivery. Very happy Show details

 Follow-up  · Packaging and items were excellent, however I’ve found that different delivery drivers throw the packages on to the path out in the open. Don’t ring the doorbell or place the package hidden behind our front brick column. Very disappointing

Kay Dolman
Kay DolmanSA8 posts
  Verified

Notice of arrival time – 2 messages advising it was coming. Given 2 hour timeframe of arrival. Bell rung to let us know it had come. Show details

 Follow-up  · Delivery was contactless so didn't really speak to driver but very grateful he rang the bell so we knew it had arrived.

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In-depth reviews

Moey
MoeyNSW5 posts
 

Dear Customer Service Team, I am writing to formally lodge a complaint regarding an unacceptable delivery experience associated with my recent order. The delivery driver was extremely rude, aggressive, and disrespectful. He refused to deliver my package to my apartment and stated that it was “against policy” to take the item upstairs. This was… Read more

never communicated to me at the time of purchase, despite paying over $300 for the product and delivery service.

In addition, there were issues locating the correct address, which further delayed the delivery. The situation was handled very poorly, and the driver’s attitude was completely unprofessional.

What concerns me most is the driver’s conduct and comments. At one point, he made an alarming and inappropriate remark implying that he felt unsafe and accused me of intending to harm him and r#pe him. This accusation is completely baseless, offensive, and unacceptable. Such behaviour should never occur in a professional delivery service.

I would like to ask: what if I were elderly or required assistance? Is this the level of service Fantastic Furniture considers acceptable?

This experience has left me extremely disappointed and uncomfortable. Due to this incident, I have lost confidence in ordering online from Fantastic Furniture.

I request that this matter be investigated seriously and that I receive a formal response explaining how this situation will be addressed to prevent it from happening again.

Order Number: 2288880884327

Courier: shippit - PPES1B613GLW0

Adrian Roy
Adrian RoyVIC
  Verified

The item came from a retailer in Canberra to my home in Melbourne. I had received indications of two different delivery days. That may not be the shipper's fault, and I'm sure was due to best intentions. The shipper's's call centre was very obliging in providing me with the correct delivery day, and whether it would be in the morning or the… Read more

afternoon. The item arrived very promptly, and when expected. The product's manufacturer's packaging that the item came in had a small tear through its outer layer of cardboard that barely left an indentation through the inner layer. That could have been caused by the: company that made the box, transporter of the box to the manufacturer, manufacturer in the U.S.A., transport company who delivered the product to Australia, retailer, or during the shipping from Canberra to Melbourne. I believe that an item that had been packed by the manufacturer in the standard sensible manner would not be damaged by this fact, and that was the case for the delivered product. I was very happy with the condition of the contents, the helpfulness of the delivery company, and the prompt nature of the delivery.

P R Gregory
P R GregoryNSW
  Verified

Exceeded Expectations – A Beautifully Detailed and Durable Map of Melbourne I was hesitant to buy this paper map at first, as the listing didn’t provide the level of detail I was hoping for. But I’m so glad I took the chance—it absolutely exceeded my expectations. Not only is the map of Melbourne and its suburbs incredibly clear and easy to read,… Read more

but the level of detail is far more comprehensive than I anticipated. It’s been such a joy to visually explore how the different parts of the city relate to one another. The clarity of the layout makes it easy to track distances and get a genuine feel for the geography, which I find far more satisfying than zooming in and out of a screen. To my surprise, the reverse side contains another full map—this time of the wider surrounds, reaching right down the coast. I hadn’t expected that bonus, and it’s turned out to be just as useful as the main side. The paper itself is sturdy and feels built to last, and the printing is crisp and precise—no squinting or confusion. I was relieved (and quietly delighted) when I unfolded it, and now I find myself wanting to show it to others. A truly helpful, thoughtfully produced resource. Highly recommended.

Recent reviews

Elizabeth
ElizabethNSW10 posts
 

Had a great experience with my order placed with Howards Storage World and having the order by the end of the week coming from Victoria to Western Sydney. I was updated every day as to the progress and status. Show details

Vinni
Vinni5 posts
 

Easy to read and understand. Very clear. They should have a feature where once shipped and if the tracking was stuck at a point, we can submit a query to investigate. Show details

claine
claineSA15 posts
  Verified

Every Time I’ve had a package delivered by Shippit it is Always a Fast Service great staff efficient courteous friendly when I’m home and greeted courier Faster service than others better than AusPost in its quick delivery times I wish all businesses would be on top of the purchases like Aje Athletica organised care to get the parcel ordered… Read more

labeled packed basically straight away and then Shippit doesn’t mess around either as soon as ready are delivering I’m not waiting near a week sometimes more if ordered something on a Thursday or Friday so I do not purchase again from these businesses If Shippit and Aje Athletica can get my order delivered in a matter of three days No reason anyone else can’t except they the business is Tight and will not afford the staff to accommodate customer service tch So Thankyou to Shippit and Aje Athletica for your service & great business sense in the customer service industry.

Muttliee
MuttlieeQLD28 posts
 

Excellent courier ...fast...not a mark on the package... everything perfect ....the driver sent sms a few times as he got closer to my house ...I will definitely be using them for personal use ...thank you for your excellent service Show details

Helen Glassford
Helen Glassford16 posts
 

K mart used Shippit The parcel was put in a safe place. And easy to undo as it was heavy. Had cat litter . So would have been hard for me to lift So thanks. . Show details

 Follow-up  · Delivered under patio as requested. Friendly driver . Came early Was due 6/7 which was great . Very happy with shippit . 2 packages easy to unfit. Thanks

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