1,801 reviews
- Early
- ·
- On Time
- ·
- Late
- ·
- Unacceptably Late
- ·
- Never Arrived
- ·
- Never Collected
AI reviews summary
Overall sentiment for Go People is overwhelmingly positive, with users frequently highlighting the service as a superior alternative to traditional courier companies. The service is primarily praised for its technological features and the professional conduct of its drivers, who often go beyond standard delivery expectations to ensure parcels are placed securely.
Pros
- Superior Tracking System: The live tracking interface is a standout feature, allowing users to see the driver's real-time location, the number of stops remaining in the queue, and accurate ETAs.
- Effective Communication: Drivers frequently contact recipients via phone or SMS to resolve address issues, confirm delivery locations, or provide updates, which prevents failed delivery attempts.
- Adherence to Instructions: Delivery personnel consistently follow specific placement notes, such as leaving items in shaded areas, behind planters, or at specific apartment doors rather than just in common lobbies.
- Speed and Reliability: The service regularly facilitates same-day or next-day deliveries, including weekends, with many packages arriving ahead of the anticipated schedule.
Cons
- Handling Concerns: A small number of users reported drivers "throwing" packages onto porches or steps, leading to concerns about the safety of fragile items.
- Inconsistent Proof of Delivery: While most appreciate the photo evidence, there are isolated reports of drivers uploading blank photos or failing to capture the actual delivery location.
- Instruction Lapses: Occasionally, drivers ignore specific messages or leave parcels in highly visible common areas despite requests for secure or "out of sight" placement.
- Occasional Delay in Updates: Some users noted a lag where the driver arrived before the tracking link had updated to show they were nearby.
Verdict
Go People is an exceptionally well-regarded courier service defined by its transparent live tracking and proactive driver communication. While minor issues regarding package handling and photo evidence exist, the service is highly recommended for its reliability and success in navigating complex delivery instructions.
Communication via email was excellent, from time of purchase through to pick and pack, arrival into courier then to delivery. Excellent packaging and delivery was very fast. Show details
Fantastic delivery service, and I can clearly see I am not the only person who thinks so! parcel was left safe and delivered just as it left the company I ordered from. Show details
Thank you so much for quick delivery and to driver for showing photos. What great service. When needed will most certainly use your service again. Flowers looked lovely. Show details
Reviews with attachments
The items came intact and weren’t broken the delivery driver left them where I asked them to leave them thank you Show details
Fast delivery, He followed the instruction and he did Fantastic job! Show details
Followed instructions and delivered the parcel safe and sound. Thank you for your service. Appreciate it! Show details
#901952 ordered a gift for someone to enjoy this morning and by 2pm today they had received it. Thankyou. Show details
Ordered at 6am and my nan received them around 11:50am! Flowers were exactly like the photo, definitely will be ordering again 10/10 Show details
Delivery driver was lovely and kind, I brought these as a surprise for my mum after loosing our uncle and so I was not sure if she would receive them or I. I would be delighted if she had been the one to receive themas it was a very lovely hand over. Product is beautiful and as described. Delivery time was much much faster than expected given the cost. Thank you for brightening up a sad time. Show details
Great service. I was able to change the address and they had left the hospital. Transparency of where the vehicle was, time to deliver when revised, able to message driver with extra information. Provided good photos of present being delivered. I didn't have to bother the new mum and dad Show details
Excellent delivery; arrived ahead of schedule in impeccable condition. Communication with the driver was good. Show details
Excellent service from the online order through to delivery. The flowers were fresh and beautifully presented Show details
Find out how Go People compares to other Couriers
Know better, choose better.
Thank you, the updates were great & the order delivered & found safely. Show details
Great service very informative and well taken care of package Show details
very nice flowers and arrangement thanks to your team and thanks to driver Show details
Second time getting a Kmart delivery via GoPeople. I received my parcel quickly and the courier followed the delivery instructions (plus was really nice!). Their website and tracking system is unparalleled to any other couriers I’ve ever had experience with. I received a text directly from GoPeople with the tracking link. It let me input… Read more
additional delivery instructions so the driver can find the property easily (Kmart never forwards the instructions I provide on the Kmart website to the courier they assign which is incredibly frustrating). I could see on the map where the driver was and the ETA provided changed as the courier made their stops, giving me the most accurate information possible.
If you’re a receiver of a parcel, you’re really lucky to get GoPeople! If you’re wondering if you should use GoPeople to deliver your parcel: I recommend it!
Very good service for delivery of my product and it was received in good order Show details
Again STEPHANIE has outstanding delivery manners and is very professional at her job and making sure the package gets to the actual person shes an outstanding member of your team dont let her fo anywhere good drivers are hard to find ☆☆☆☆☆☆☆☆☆☆ 10/10 service Show details
Latest follow-ups
RECEIVE in great condition,swiftly,at expected or before time advised,left in a safe place-CANNOT fault this company in any way. Show details
Follow-up · Tracked on line by a code that showed a little car to my address Left at my front door which can't be seen from the street,I have a doorstep camera also. Have received too many items to select just 1,from books,garden pots,to slippers.MAINTAIN 5 STARS
Can not thank the driver Parteek enough he was amazing!!!! … and the flowers were beautiful and my daughter loved them Show details
Follow-up · Tracking was good.. was good to watch the process and know how far away it was and arrived on time. I am in NZ and so it did cost a bit - but was happy to pay to have it there that day.
Always very fast delivery and left safely at my door. Show details
Follow-up · It was free because I have OnePass which has been worth having. Customer service is responsive. Tracking is great telling you how many stops are left until delivery and the name of the driver.
Find out how Go People compares to other Couriers
Know better, choose better.
Positive reviews
I’m usually not someone that gives 5 star reviews to courier companies because they always seem to make mistakes.. but this is awesome real time tracking of your items & I live in units the driver buzzed me and waited at the bottom for me to collect it & he didn’t just leave it in the lobby where a lot of parcels go missing from.. great job today driver big wraps to you Show details
Delivered some flowers for me via Daily Blooms where the runner was Mark - really awesome photos and updates from Mark and great tracking site. I work for a company that delivers important things too - so now will look into this. Show details
Excellent service, definitely the most efficient & reliable courier company in Sydney… and it’s the only one that I haven’t ever had a problem with! I actually get excited when I know ‘Go People’ have been chosen to deliver my parcel because I know it will arrive on time. Their delivery notification service is perfect too. Show details
Negative reviews
Extremely disappointed with Go People’s handling of a theft by one of its runners. One of Go People’s runners entered our secure apartment building to deliver flowers and then took a parcel from the lobby that was clearly addressed to me. Our building has clear CCTV footage of the incident. After being contacted, Go People acknowledged that the… Read more
runner was responsible and advised that they had attempted to contact the runner and would take internal action. However, they refused to help me recover the parcel or compensate my loss, refused to explain what action had been taken, and ultimately stated that they were not liable because the runner was an independent contractor.
What disappoints me most is not the value of the parcel but Go People’s response. Despite acknowledging that the theft occurred during a delivery arranged through their platform, they left the innocent victim to bear the loss and hid behind contractual terms rather than taking responsibility.
If this is how Go People responds when one of its own runners steals from a resident in a secure apartment building, I have serious concerns about the company’s accountability and customer protection.
Shocking delivery service. I ordered a product from Adore beauty. It was meant to be delivered on the 18th. (It is now the 23rd) In the whole time i received only 1 email saying "it couldn't be delivered" I'm not sure why it wasn't just put in the letter box, as that is what I requested. 5 days later I have tried messaging and calling but no response and still without my parcel! Will never buy from a company that uses Gopeople. Show details
Hi Lou, We’re very sorry to hear about your experience… Read more (+1 reply)
Beware of this delivery company. Not recommended at all. They hire thieves as runner, who open delivery boxes and steals packets. On reporting theft company does not find any issues with the delivery. Not recommending this company to anyone. Show details
Follow-up · Brand new Google nest wifi was stolen and it was packed inside box.Delivery person opened the box and took it and retaped the box.Go people closed my case saying that i have already started the insurance claim instead to fixing the issue. The insurance company they engage with also started questioning me and wanted evidences of stolen item. How… Read more
Hi Arti, We’re sorry to hear about your experience and… Read more (+2 replies)
Recent reviews
Even after an incident with my address getting mixed up I was able to call at 8:30am. The lady i spoke to was very helpful and made sure my order was fixed and delivered to the right address Show details
Waiting for my parcel and honestly, loved the real time on map, I was able to do other things instead of waiting to hear and knock or doorbell. Micheal, the delivery guy, top notch! Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Yanjie, We're sorry to hear about your experience… Read more