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 AI reviews summary 

Pros
Neck and shoulder pain relief: Many users report a significant reduction in chronic neck, shoulder, and back pain, as well as fewer morning headaches.
Improved sleep quality: A high proportion of reviewers note falling asleep faster, sleeping more soundly through the night, and waking up feeling more refreshed.
Support for sleep apnea and snoring: Reviewers frequently mention that the ergonomic design helps keep airways open, reducing snoring and working well alongside CPAP equipment.
Ergonomic design: The contoured shape and memory foam provide targeted support for both side and back sleepers, keeping the head and spine properly aligned.
Verdict

Overall sentiment for the Derila pillow is overwhelmingly positive, with the vast majority of users praising its ability to alleviate chronic pain and dramatically improve sleep quality. Reviewers frequently highlight benefits such as reduced snoring, better alignment, and compatibility with CPAP machines. While a small subset of users experienced delivery delays, customer service hurdles, or initial adjustment periods to the pillow's unique shape, the overall consensus points to a highly effective sleep aid.

506 reviews
5 Gregory Cramm  · Absolutely one of the best pillows for snoring, and sore neck. Totally recommend it. .
5 Steven C.  · Best pillow I ever owned.getting full nights sleeps definitely recommend
5 Christine Morgan  · Tricked into purchasing extra on order, wouldn’t help when contacted about it.
5 Mervyn Tarlington  · These pillows are amazing. My neck pain has mostly gone and my range of movement has increased.
5 Allen W.  · A very good pillow the best I've had thank you very much
5 Nola Eldad  · My neck and back have been fabulous since using your product
Carol O'Connor
Carol O'Connor2 posts
  Verified

Offered free gifts for leaving a review. Which I did and Derila answered and thanked me. The email even came from this review platform. I’ve been totally ignored even after sending many emails. Very disappointing.Where are my free gifts ????

Derila
Derila    

Hello, Carol! I understand how frustrating this can be,… Read more (+1 reply)

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Reviews with attachments

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John
John2 posts
  Fair Incentive

I have been seeking a new pillow. I now have that new pillow. Surprised as I was at the shape of the pillow, I now appreciate the benefits flowing forward with the support for my neck and shoulders and the comfort of air passage as I enjoy better sleep on my side. Show reply

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Beefa
BeefaQLD4 posts
  Fair Incentive Verified

So comfy work's well with my CPAP.All round good investment . Wonderful cooling effect, dual pillowcases are a great idea and a fabulous price. Show reply

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Sibongile N.
Sibongile N.NSW
  Fair Incentive Verified

Good and comfortable pillows. The best I have come accross so far. Show reply

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Heather H.
Heather H.
  Fair Incentive Verified

The pillow is perfect for me and my dogs. One of them is always up on my pillow or curled into the grooves. I haven't woken up with a headache or sore neck since I received my pillow. Oh yes, the wife likes hers too. Show reply

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Daryl Jones
Daryl Jones
  Verified

Since receiving the pillow, my stiffness in the neck has been greatly reduced to the point where I haven’t noticed. It stays cool at night-which is very important to me- and is actually helping immensely with my sleep apnea. I just ordered and received yesterday another pillow for my wife, because she keeps taking mine! Show reply

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E Belen
E Belen
  Fair Incentive Verified

I’ve had my Derila pillow for about 2 months now and admit that I have had better restful sleep than in the past. It had taken me 3-5 days to figure out how best to position it when I sleep but have found it to be great while sleeping on my back or side. I also bought the fitted pillow for it and it was a great decision. Based on this experience, do give it a try! Show reply

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Darryl B.
Darryl B.
  Fair Incentive Verified

This pillow is even better than I expected. Way less tossing and turning through the night. My wife appreciates the lack of snoring. Overall we are both getting better sleep! Show reply

Latest follow-ups

sonic
sonic17 posts
 

Stop marketing emails – I keep getting marketing emails from them and from companies claiming to be from NUUBU SLLEPING SOLUTIONS, AND HUUSK KNIVES AND FOOT REPAIRS. THIS HAS GOT TO STOP THESE EMAILS SOMEHOW GOT MY EMAIL ADDRESS AND WONT STOP BOTHERING ME. I have BLOCKED… Read more

ALL THEIR DOMAINS AND SELLERS but somehow they still come inmy inbox. They stopped for 3 months now they are back. I keep reporting them but no one DOES ANYTHING. This only started January 2024 and I never got any such email last year and before but this year I am SICK OF THESE MARKETING EMAILS.

 Follow-up  · Well Ive been using Gmail alot and now all these emails have now stopped even NRMA dash cam and others like Boys Town Lithuania US I emailed them told them to stop sending me emails to meand calling me Shirlene cause this is not my name and the head office noticed they mixed up my email address with another's so they have stopped emailing me and I havent had one since.

Derila
Derila    

Hello Sonic, we sincerely apologize for any inconvenience… Read more

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Mary
MaryQLD8 posts
  Verified

Firstly the website shows good clips of these pillows. Then when you put your order in they show you a certain pillow case like a dust prevention… Read more ·  3

one. So you order that. Then a clip comes up and shows you another pillow case like a cooling one. So I went yes to that. But they will not let you go to your order form to change what you chose. So I had to buy both pillow cases. Then I was emailed order. Next day they changed what was on my order. There phone number says it is disconnected. So I emailed them. They said no this is correct and sent me the correct one. Then after that they sent the incorrect one. It took around 6 weeks or so to arrive. When I opened package the pillow was moist and smelt terrible. They sent me a questionair and I commented about most of this and how they did not send me the correct order as well. Yes the pillows and cases looked excellent. They do help you sleep but I only had one problem. That was I got tingling in my hand because of squashed shoulder I presume. So I ended up putting an ordinary pillow under it to raise its height and it worked. I had spent around $425 dollars on that order because I had bought 4 x each item. Also I thought they came from America but it ended up from China.

 Follow-up  · No tingling has occurred since since I placed a thin pillow beneath it to raise the height. The smell I think came from moisture collected from foam being rolled up in plastic for a long time during transport. Yes the pillow and cases are very well made. Good sewing. I washed them and they are good. I still will not buy from them because of there… Read more

 Follow-up  · I have had this pillow for a long time now. It has retained its shape, smells fine and the texture is comfortably soft. In summer it remains a cool feeling with the cool pillow case on it. I myself sleep on my left side. All good. Just my opinion… Read more

Janniroo
Janniroo
  Fair Incentive Verified

Provides a very comfortable night's sleep. Have recommended the pillow to several people already. Am happy to have taken a chance in ordering - it lives up to all promises. Show reply

 Follow-up  · A. good night's sleep was promised, with no neck pain. The height and the contours are ideal. Delivery was prompt.

In-depth reviews

Cherilyne Olson
Cherilyne Olson2 posts
  Fair Incentive Verified

After months of persistent headaches, neck pain and trying multiple levels of pillows, I ordered Derila ergo out of sheer desperation. The morning after my very first night on my new Derila pillow, I woke after the best night's sleep I'd had in… Read more ·  1

years. I was thrilled to wake to no headache, no neck pain and a surprising bonus. Twenty-six years ago I was rear-ended twice in one year, sustaining severe whiplash injuries and chronic back pain that no amount of physio, chiropractic or massage therapy could ever dissipate. That was my surprising bonus benefit of my Derila pillow. It's been about two months since the pillow arrived and my low back pain which disappeared after that first night has never returned. I am beyond thrilled with the results. I am sleeping deeply every night and waking every morning without pain or discomfort, just energized and rejuvenated from a great night's rest. I have shared my experience with my family and friends, letting them know how my Derila pillow has improved my sleep and my life.

 Follow-up  · To address the questions I've received: I ordered two pillows which arrived ahead of the promised delivery date. I took them from the packaging and removed the pillow cases which I tossed in the washer. The pillows recovered their shape quickly and six hours later I put the pillow cases back on and placed them on the bed. There was no smell to… Read more

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LisaP68
LisaP68NSW87 posts
  Verified

“DERILA NECK SUPPORT PILLOW” EXTREMELY COMFORTABLE, WELL PRICED, DOES WHAT IT CLAIMS TO DO‼️ Reduces neck & back pain & helps my Sleep Apnea. I CAN’T BELIEVE THERE ARE SO MANY NEGATIVE REVIEWS HERE THEY ARE FAIRLY OLD REVIEWS, AND THE COMPANY MUST HAVE LISTENED TO THEIR MANY COMPLAINTS AND IMPROVED THEIR COMPANY BECAUSE I HAD NO PROBLEMS… Read more ·  1

WHATSOEVER (TRUSTPILOT HAS MULTIPLE FIVE STAR RECENT REVIEWS). THE ONLINE ORDER PROCESS WAS SIMPLE. I ORDERED ONE PILLOW FOR $91 AND $14 POSTAGE AUD AND THAT IS WHAT I WAS CHARGED. (I had accidentally ordered two pillows however, before I bought the product, I was easily able to change the order to one pillow before confirming and finalizing the purchase). I WAS SENT AN ORDER CONFIRMATION AND INVOICE VIA EMAIL THEN I RECEIVED THE PRODUCT WITHIN A WEEK. I DIDN’T KNOW HOW TO WRITE A REVIEW ON THEIR WEBSITE SO I CONTACTED THEM VIA EMAIL TO ASK HOW AND THEY ANSWERED ME STRAIGHT AWAY. I HAVE NOT BEEN BOMBARDED WITH SPAM EMAILS. I JUST HAD ONE PHONE CALL ASKING IF I WANTED TO BUY THE PILLOWCASE TO WHICH I REPLIED NO AND I HAVE NOT HEARD FROM THEM SINCE. I bought the ‘neck support (butterfly shaped) pillow’. I have previously bought three other different ergonomic pillows, spending over $400 from other companies all claiming to be comfortable and to help Sleep Apnea, but they did not perform as they claimed to. However the Derila Neck Support (butterfly shaped) pillow is by far the most superior and comfortable pillow I have ever owned, as it not only keeps my head leaning back and my throat and neck straight for my Sleep Apnea, but it gives extra support for my painful Spondylitis in my neck where I have had a disc removed and artificially replaced, with a metal plate and screws inserted. This pillow is especially comfortable for my neck because the pillow has a sloped indentation for my neck at the very middle of the front as well as an indentation in the middle of the top of the pillow, which nestles my head comfortably. Although I have had to put another pillow underneath it for extra height to give me better personal comfort. The memory foam is extremely comfortable - not too hard and not too soft. It’s just right. The cleverly designed butterfly shape also supports my shoulders and stops them aching because of the extra shoulder supports at the sides of the pillow. This is the only pillow that I also don’t wake up with back pain from my Spinal Stenosis and Arthritis from sleeping in my preferred position, which is on my back. It really is the most amazing pillow that I have ever slept on. I sleep much more solidly now, I sleep for longer, with much less disturbance, a lot less pain and feel 100% better each morning. I really look forward to my afternoon naps as well now. I really can’t praise this pillow design enough and the best thing is this pillow was cheaper than the other three pillows I purchased!!! Delivery took just over a week. My only complaint is that all the other ergonomic pillows I have bought came with a removable washable cover. This pillow doesn’t have a removable washable cover and is an additional $31 AUD for the pillowcase which is a bit expensive considering the pillow itself is only priced at $91 plus $14 postage - I think the pillowcase should come with the pillow or at least be more reasonably priced. I did not buy the pillowcase as I first wanted to see if an ordinary standard pillowcase fit the pillow and it fits just fine.

Single Mom been Scammed
Single Mom been ScammedNSW6 posts
  Verified

Absolutely Disgraceful Experience – Avoid Derila at All Costs! I had one of the worst online shopping experiences ever with Derila. As I was simply placing items in my cart to review and consider my purchase, Derila charged me instantly—without giving me a chance to properly review or confirm my order. Within minutes, I contacted them to cancel… Read more

the order, making it abundantly clear that I did not want the goods shipped. What did they do? Ignored my cancellation request entirely, went ahead and dispatched the order, and then had the audacity to tell PayPal that the goods were delivered and they had therefore received their payment—as if everything was fine. I’ve been repeatedly requesting a refund, and they’ve done nothing but ignore me ever since. No accountability, no apology, no customer service. Just automated emails and deliberate evasion. This company has violated basic consumer rights, acted unethically, and shown complete disregard for fair trading and communication. They seem to rely on stalling tactics and deception to avoid refunding customers. Do not trust them. Do not buy from them. Save yourself the frustration and money—there are far better, honest companies out there.

Derila
Derila    

Hello! Thank you for bringing this to our attention. We… Read more

Positive reviews

Wendy McMillan
Wendy McMillanTasmania
  Fair Incentive

Best pillow I have ever slept on, I ordered 2, neck and shoulder pain gone and I get a sounder sleep, I have just ordered the thermo covers Customer service was excellent , price and postage very affordable, thank you Show reply

Tony Rice
Tony Rice
  Fair Incentive Verified

My new Derila Ergo Pillow has totally changed my sleeping patterns. This pillow allows me to sleep in a position where my windpipe is now totally open, instead of 75% blocked as with a standard pillow. This means that the daytime rate of oxygen entering my lungs, and from there to my major organs, allowing them to continue to fully operate. As… Read more ·  1

a result I awake more refreshed, do not tire during the day, but continue to have full energy for all my daily activities; it has totally changed my life!

Graeme Moffatt
Graeme MoffattNSW2 posts
  Fair Incentive Verified

Since acquiring the Derila Pillows, Iv'e found my sleeping habits have improve to the degree I'm now getting up to 7 hours sleep per night instead of 4 -5 hours, as has being the case for the past 18 months, Show reply

Negative reviews

AngryAnt
AngryAntWA5 posts
  Verified

I wish I saw this sight before I ordered the pillow. Not only did they try and charge me for 2 pillows, I still have not received my pillow and say they cannot give a refund. They give out a tracking number which does not even tell you where the product is - just says late. I am now going to Ombudsman and my credit provider to get my money back. DO NOT DEAL WITH THIS SCAM COMPANY

Derila
Derila    

Hello! I understand how frustrating this can be, and I’m… Read more

Joybell
JoybellSA4 posts
  Verified

Very difficult to get the pillow slip on and impossible to return it due to it’s size.

Derila
Derila    

Hello, Joybell! I understand how frustrating this can be,… Read more (+2 replies)

Catherine Dickman
Catherine Dickman
  Fair Incentive Verified

I bought this for neck pain relief and it did absolutely no good at all.

Derila
Derila    

Hello, Catherine! I understand how frustrating this can… Read more

Recent reviews

Davtin
DavtinNSW
  Fair Incentive

When I purchased my pillows I was sceptical about all the benefits. I have severe sleep apnea and even with my cpap device I get about six hours sleep. So I figured I"ll give it a go. On my first night I woke up feeling refreshed and not tired. I checked my cpap device to see how many apneas I had my previous night I had 5. My range is usually 4… Read more ·  1

to 6 . I looked at my score and it was 1 couldn't believe it. Since than it hasn't gone over 3. 1-5 is normal . Without my cpap it was 40 apneas an hour, I had stopped breathing approx 20 minutes an hour. Since using my Derila pillow I feel way better and so does my neck. I gave one to my wife and she loves it as much as I do. I' been telling my friends and family to give it a go. I bought a few extra covers to keep it nice and clean. Ive tried latex pillows, memory foam and feather pillows and this is by far the best pillow I have tried. I will be purchasing more in the future as I want to always have this experience of actually waking up refreshed. So give it a go you wont be dissapointed.

Find out how Derila compares to other Bedding Shops

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Michael Collins
Michael CollinsNSW
  Verified

The pillow really does have an odd shape but wow does it work I find that as soon as i lie on the pillow i tend not to move and mostly fall asleep in minutes no pummeling or pushing into shape just comfort. Highly reccomended Show reply

Susan Henstock
Susan Henstock
  Verified

I have found that I am sleeping so much better every night since using my pillows. Quite often I can go to sleep very quickly which I have not done for many years. I am sleeping some nights right through and other nights only waking once during the… Read more ·  1

night. These are things that I have not done for years. Washing the pillowslip, washing and drying are no problem at all. Replacing onto pillow is very easy. I also find that of a morning I feel very refreshed because of the wonderful sleep I am getting.would recommend to anyone.

 Follow-up  · Still loving my pillow. I am unable to find any smells but wash pillowslip weekly s nice & fresh. Support from the pillow is great during the night as it holds your head in the right position. My pillow remains holding its shape and does not get lumpy or go flat. A very good investment.

Keith Rowland
Keith RowlandNSW2 posts
  Fair Incentive Verified

Verrry happy with my pillows, both my partner and myself have arthritis in the neck, and these pillows are the most comfortable pillows we've ever had. Highly recommend them. Show reply

Jan Maltry
Jan Maltry
  Fair Incentive Verified

Being a new customer of Derila, I wanted to let you know how happy already I am with my new pillow. I'm CPAP user and already finding a difference in my sleeping after only 10 nights. I find my head sits very comfortably and the neck feels settled as I roll over (I'm a side sleeper) and fall asleep quite quickly. Even in the afternoon, I can… Read more ·  1

have a "Nana Nap" too now without any trouble. I have already "sold " your product to some friends who are now talking of getting their own. Thank you Derila.

Cindy S
Cindy SWA3 posts
  Fair Incentive Verified

It took awhile for me to get used to this pillow as it kind of locks you head in the correct spot. It also leaves space for your arms as a side sleeper. But since then I have not looked back with plenty of great uninterrupted sleep. Show reply

Kristine Lane
Kristine Lane2 posts
  Verified

I love my pillow. I had severe neck & shoulder pain during the day but mostly in bed for months. I had to take strong pain killers every day but that did not stop the pain. I tried other pillows but it did not help. Since using the derilo pillow the pain is completely gone & I am recommending this pillow to family & friends. I have only… Read more ·  1

had this pillow for about 6 weeks & it has helped me in that short time. I am 77 years old I don’t give reviews unless the product really works for me & then I can truly believe in the product. Thanks derilo for helping me.

Cindy LaBrie
Cindy LaBrie
  Fair Incentive Verified

I have ways had a lot of neck pain, this pillow is amazing. I sleep so well, no pain upon awakening. I would so recommend it, worth the investment. I wish now there would be a travel size, possibly an inflate/deflate. I just can’t sleep without it. Show reply

Joan Dawson
Joan DawsonQLD
  Verified

I absolutely love my Derila pillow. It is so comfortable - it feels firm but so soft and secure. Almost from day one of using Derila I was sleeping through the night - something I haven’t done for many years. We also bought a Derila pillow for my husband who snored so badly that we slept in seperate rooms. We have just now started sleeping… Read more ·  1

in the same room again - the difference has been remarkable. So all in all I’m thrilled with our pillows and both my daubers have now bought theirs. Joanx

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