1,028 reviews
AI reviews summary
Dyson Australia is currently facing significant criticism regarding its direct-to-consumer operations, with a high volume of complaints centered on logistical failures and a perceived decline in customer service quality. While some users report exceptional support via video-link diagnostics and efficient in-person repairs at specific service centres, these positive experiences are overshadowed by widespread reports of lost orders, extended delivery delays, and poor communication from offshore support teams.
Pros
Cons
Verdict
Dyson continues to produce high-performance appliances, but the current direct purchasing experience in Australia is highly unreliable due to severe delivery and support hurdles. Consumers may find more consistent value by purchasing through third-party retailers to ensure better delivery oversight and return flexibility.
Dyson gen5 outsize complete vacuum cleaner useless stuff. Broken twice in a year time. No permanent solution on customer service. Everytime needed to wait for 1 and half month to get the new motor head. Machine stopped as well intermittently. Customer service is terrible. Advised to keep using the machine and live with it after spending around $1k on this piece of junk. Show details
Purchased the Dyson Wash and Clean Hygine after a lot of homework. There are a lot of critical reviews out there but have my way of checking things out. Going by my present experiences with the Dyson V15, I decided on the Dyson Wash and Clean. The experience so far has been great. It is beautifully engineered and cleans our hard floors ( luxury… Read more
vinyl) and tile extremely well. We normally vacuum before we wash and we stick to the same. We have used a capful of the suggested Dyson O2 Probiotic in the wash. ( hard to come by…out of stock).The self cleaning process is superb and the maintenance is absolutely minimal. This unit makes keeping your floors clean and washed an absolute pleasure!
I placed an order for the detail cleaning kit to go with my v8 cyclone. The delivery was delayed then sent to the wrong post office. When I finally received my delivery I noticed the box that the kit came in had been opened. The awkward crescent tool was broken and would not attach to my Dyson or the stand. I have contacted customer service and… Read more
have not received a reply. It’s pretty disappointing seeing I also paid a premium for this product which probably cost a few dollars to manufacture. Some of their products are excellent but with logistical problems and service like this they will have people turning away from them.
Reviews with attachments
UPDATE: Dyson kindly replaced the power cord. Thank you DYSON SUPERSONIC HAIRDRYER. Just after warranty period, machine cuts off after around 20-30 seconds. ‼️ ATTENTION: . My problem seems to be a common issue and we need Dyson admit it’s a Fault of theirs - I think we all need to pursue this. They want to charge their standard $199 service… Read more
fee.
• Your issue (dryer shutting off + flashing lights) fits the fault‐pattern many users report (especially the “cuts out just outside warranty” scenario). • The fact that there is a known pattern of filter/airflow issues suggests your case could be legitimate rather than an isolated “bad luck” incident. • Because there’s no large‐scale recall or admitted systemic defect, Dyson may frame it as “after warranty, you pay for servicing” — which is what their response you received indicates. • From a consumer rights/expectation perspective in Australia, you might argue that a premium product should last more than just 3 years (if the product is marketed & priced as premium). The user-patterns lend support to that expectation.
Very happy with my purchase of the upright animal ball vaccum, suction was fantastic, have 2 bulldogs always shedding hair could not believe how well it cleaned the carpets, cannot find fault highly recommended Show details · 1
Low Quality and terrible customer care – Terrible customer service! I bought a Dyson purifier six months ago, and out of nowhere, it just stopped working. When I reached out to customer support, they first made me wait while they “validated the warranty.” After that, they told me to find a box for the purifier and print a return label. Seriously, where am I supposed to find a box that… Read more
fits the purifier? And who even owns a printer these days? Come on, Dyson—take some notes from Amazon on how to handle customers. Now I’m probably looking at waiting two months just to get it back. The products might look nice, but they’re low quality, and the customer service is even worse. Don’t waste your money!
Don't buy a Dyson! – My first error was walking into the shop to buy a Dyson vacuum cleaner V10 thinking I was purchasing a top shelf vacuum cleaner. I bought this machine in June 2023. All went well until August 2023 when machine started to stop and go intermittently. I contacted Dyson and they sent me out a new motor (Big Body Big Cyclone assembly) All went well for… Read more
a while until the same issue arose again. I lived with it's issues until the stoppage/start issues got more frequent. I contacted Dyson via their Facebook Messenger site. I sent them videos of the vac doing the stop/ start problem. You get a stock reply first of all via a bot and then I think a real human gets involved. After more communications regarding this matter they made the decision to send me another new motor assembly. I thought that may not fix the problem seeing that we already had been sent a replacement motor but whatever, maybe they had a string of faulty motors. I duly received the new motor. Low and behold it started to do the same stop/ start. Wow now I was really starting to get annoyed. There'd been 3 motors in the machine and problem was still not fixed. Again I contacted my bot/person on Dyson Messenger, sent more videos and after a time they advised that they require the unit to be sent to their Sydney Service centre which I packaged up and sent off. It was returned. The delivery note said 'main body found faulty, replaced, tested OK' This was January '24 so I thought after more than 6 months this issue had been resolved. Well my joy didn't last long as the machine did the same issue again, stopping and starting intermittently. Gee I thought , may the issues not with the motor, maybe its something else seeing that including the original purchase there has now been 4 motors. I again contacted 'ol mate on Facebook messenger and after their initial reaction of 'that's strange' there was much toing and froing and me demanding a replacement unit they came up with the great that I send it back to the Service Centre in Sydney for a free assessment! I complained that it had just returned form the same place, why on earth would you send it back again, just give me a replacement unit and you can have the faulty one back and they can get to the bottom of the issue and fix it. Oh no that was too hard and they rattled off something about they reserve the right to have it assessed (hiding behind their warranty obligations) before matter can go forward. I told them that the unit had already been assessed, motor replaced and fixed. This went no where so I contacted their 'chat' line on their website only to be cut off as I was trying to post some videos of the machine to them. Absolutely hopeless. I got an email address (Customer Care) and voiced my frustration and went over the history of this machine but blow me down they came back with the same scenario that the machine should be sent back to Sydney for an assessment! So basically I've had the machine 9 months, it's had 4 motors (including the original one on purchase) and has been sent to Sydney for repair as well. They now want me to send it back to Sydney again. Their customer service is absolutely terrible, product is overpriced and dodgy and I'll never buy another one of their products again.
Thanks for taking the time to write about your experience.… Read more (+5 replies)
Do not buy direct from Dyson – I’m suffering from severe hayfever allergy and have purchase a hot cold air purifier (HP00). On my 3 rd machine now , with the first 2 machine being faulty right out of the box . It’s the worst experience ever dealing with Dyson customer service team and mind you don’t believe what the staff at Dyson Service Centre at Camberwell tells you . They… Read more
will promise you alot of great things just so you’ll leave the store but when the machine is sent back to their service warehouse - it’s a total different experience .
Quality has definitely deteriorated over the years compared to older models …. PLS buy via retailers like Harvey Norman , Myer etc otherwise it would be an absolute nightmare to deal with Dyson staff and they aren’t helpful at all . All they are doing is exchanging different machines ( which are all faulty ) out of the box . It’s been 2.5 months since I got my 3rd machine , wasted so much time dropping the machine , getting it swapped over and waiting for updates . Absolute joke !!! A purifier from Kmart or bigW might have save you from all the hassle not to say this is a very expensive machine
The purifier is great at filtering the air if you don’t mind ridiculously loud noises whenever it oscillates and when it’s not oscillating a high frequency hissing noise are constantly at the background which so hurt the ear .
Hi Alicia H. Thanks for taking the time to share your… Read more
We've had several Dyson vacs over the years. The battery died in the old V7, as expected, so we bought a new battery but were unable to change it because the plastic screws could not be moved. We bought a new V7. The quality has dropped since before. It came without all the attachments. We thought we could use the attachments from the old one,… Read more
but they don't fit. It feels flimsier than the old one and is heavier and more difficult to use.
Delivery was relatively slow. The company was sending after-marketing material before the device arrived.
I was not able to look at reviews on the Dyson site.
Thank you for your review! We truly appreciate your loyalty… Read more
It’s so hot and it’s stuck on hot! The app no longer supports this model and the remote is missing. For its cost I expect the app to support this model . Pathetic Dyson!
Thank you for your review! We understand how frustrating it… Read more
I bought a V8 thinking that I could clean my home using it. But Dyson don’t say that for deep cleaning (cleaning carpets and floors) the battery only runs for 7 minutes!!!!! And takes up to 5 hours to re-charge. So you can only use it on low mode, which does not clean properly. So it is useless for cleaning homes. Also, the supervisor I talked was… Read more
extremely arrongant, said nothing could be done, no matter what I tried. Never again in my life I will buy dyson products. My product is rarely used. Brand new. And batery lasts only for 7 minutes. Please see the new filter on my device that does not work.
Thank you for your review! We appreciate your feedback and… Read more
Disappointing experience after contacting Dyson customer service regarding a safety issue that could lead to fire. The Pure Hot+Cool HP04 was on heat function next to my son's bed. His pillow dropped over the bed and was leaning against the fan for a short amount of time. During this time the plastic surrounds of the fan melted. Thankfully we… Read more
smelt the burning plastic before a fire started. For a $799 fan I would not expect this serious safety issue. Dyson customer service viewed the fan whilst on the call. They said as the fan was out of warranty I would need to pay $199 to have it looked at with no guarantee it could be repaired. For such a serious issue I would have thought they would want to assess the product and ensure it wasn't a wider fault rather than ask for money!
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Latest follow-ups
Very very disappointed with the V10 with the light have had Dyson for a very long time. Full speed doesnt even pick up much have wasted my money. What other Vacumm does anyone SUGGEST please l like a good suction one Show details
Follow-up · Thankyou for your email just think that the vacuum hasnt got the power. Doesnt even feel like it cleans the carpet and l have tiles as well . Only have a 3 bedroom home sometime if l have a bit of fluff on the carpet l have to pick it up as the vacuum doesnt pick it up for me. It is only my hubby and myself in the home and l vacuum every day .
I ordered a Dyson Vacuum V15 Detect 10 days ago. I paid for the Vacuum using Afterpay and nothing has arrived since. I called Dyson support today twice and they could offer no additional information about the order other than what I already had and… Read more
could not tell me how, when or why. I have now gone to Afterpay to dispute and cancel the order. too much hassle for a Vacuum.
Follow-up · Almost a month later I ended up getting the vacuum. At no point did Dyson actually know what was happening. The DHL tracking that they gave me never worked and was never updated. Turns out that two weeks in…Star track had tried to deliver the vacuum. No note was left to tell me this and no update was given.. dyson had given me DHL tracking. The… Read more
The decline of Dyson's customer service since outsourcing the help desk offshore. I’m curious whether Dyson Australia is aware of the noticeable decline in its customer service quality. In the past, I consistently experienced outstanding support… Read more
from a knowledgeable and solution-focused local team—issues were reliably resolved on the first call, and Dyson ranked among the best in customer service.
More recently, however, calls appear to be directed to an offshore centre that relies heavily on scripts and lacks familiarity with Dyson’s established processes. This shift has significantly reduced the team’s ability to resolve beyond narrow, predefined scenarios.
As a result, Dyson is no longer on my list of exemplary customer-focused organisations. I now approach customer support with hesitation, expecting a frustrating experience.
I wish Dyson Australia all the best in navigating this change. Many companies have failed, and you’re heading in that direction.
Follow-up · If you escalate you eventually get to the Local Dyson Australia team, and only then, the real service begins.
Update - Dyson Australia (local support team) responded by resolving my issue immediately. FIVE… Read more (+2 replies)
Positive reviews
Spoke with customer support regarding my stick vacuum which had stopped working. The service I received was excellent, I was sent a new battery which arrived within 3 working days and fixed my problem. Show reply
We've had a few dyson vacuum cleaners over the years - don't bother with other brands anymore as we have found them to be most reliable and reputable company with good customer service on one occasion when needing a replacement. Do recommend. Show reply
Just an update on vacume spares.they got intouch eventually and sent me a roller that fit happy ending.it took a while but the service came through when they got round to ansering Show reply
Negative reviews
I rarely leave negative reviews, but unfortunately my experience with Dyson's after-sales service has been incredibly disappointing. My Dyson Spot & Scrub, which cost around $2,000, developed a fault where it leaked water all over the floor every time it cleaned the wet roller. I contacted Dyson on 23 June, and after a phone appointment I was… Read more
told the machine needed to be inspected. I was assured a return box would be sent to me.
Despite following up via Facebook Messenger and email, the box never arrived.
Rather than continue waiting, I drove two hours to personally deliver the machine to the Taren Point Service Centre on 4 July.
It is now 14 July, and I still have no update on whether my machine has even been inspected, let alone repaired or replaced. Every time I contact Dyson, I receive the same generic response telling me to "please wait patiently," with no actual information about the status of my repair.
Between waiting for the return box that never came and the time the machine has now spent sitting at the service centre, I have been without my cleaner for almost four weeks.
For a premium brand charging premium prices, I expected premium customer service. Instead, I've experienced poor communication, unnecessary delays, and a complete lack of transparency throughout the process.
I sincerely hope Dyson improves its communication with customers. A simple update goes a long way, and customers shouldn't have to chase information on a repair for weeks on end.
I placed an online order for a Dyson air purifier through the Dyson Australia website using **Zip/Zip Plus** as my payment method. My Zip Plus application was **not approved immediately**. Once it was approved, the payment was processed and the funds were deducted from my account. After completing the purchase, the Dyson website displayed… Read more
**Order #910102706236**. Fortunately, I took a screenshot of the confirmation page because I never received an order confirmation email or invoice.
Since then, I have never received an order confirmation, invoice, shipping notification, or any update regarding my order.
I have made every reasonable effort to resolve this directly with Dyson. I contacted customer support by phone, email, live chat, and Facebook Messenger.
Unfortunately, the customer service experience has been extremely frustrating:
* The customer service email I initially contacted was not monitored. * The website directs customers to a digital assistant, where I spent hours waiting just to speak with someone. * Phone calls often led to an automated answering system. * As someone who works full-time, it has been extremely difficult to spend so much time trying to obtain assistance.
On **8 July**, I finally spoke with [Name Removed], a customer support officer, who advised me that my case would be escalated to her manager for investigation. Unfortunately, I never received a callback, an update, or any resolution.
On **13 July**, I contacted Dyson again to follow up. Instead of receiving an update or a resolution, I was once again advised that my case would be escalated and that I needed to wait **another 1–2 business days** for someone to investigate my request. Having already been given the same assurance on 8 July with no outcome, I found this extremely disappointing. It felt like I was simply being asked to wait again rather than having my issue properly investigated.
Dyson has now informed me that **they cannot locate my order in their system**, even though I have provided a screenshot of the order confirmation page displaying **Order #910102706236**. I also explained that I cannot provide an invoice because Dyson never sent me one. The absence of an invoice is part of the issue I have been trying to resolve from the beginning.
At this stage, I have spent countless hours trying to resolve an issue that was not caused by me. I have repeatedly provided the same information and supporting documents, yet I am still without my order, a refund, or a satisfactory explanation.
I am now considering lodging a formal dispute with **Zip** to recover my payment if this matter is not resolved promptly.
I expected much better customer service from a company with Dyson's reputation. I simply want Dyson to honour my order or issue a full refund. Until this matter is resolved, I cannot recommend purchasing directly from Dyson based on my experience.
It’s very bad customer service I want to Zetland store the guy his name [Name Removed] he was so rude and he told me I’m lying to him. Please make sure next time you have the right stuff.
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Recent reviews
I purchased a dyson vacuum from the dyson store in Perth on the 24 of June 26. As it was not in stock (surprise) it would be shipped. Received emails that the product was in transit, and the warranty was activated. The supplied tracking information was not very useful. Dyson advised the item would be arriving on the 2nd of July. Tracking showed… Read more
that it moved from NSW to Tasmania. Then no further updates. I emailed DHL requesting an update on the delivery. DHL replied " Thank you for your email Your Dyson order has arrived in QLD this morning the team will now allocate your delivery for the next available run. " From NSW to Tasmania to QLD? DHL send a follow up " Hope you're well! Dyson has requested for us to return freight back to them. Please reach out to Dyson for further assist with this. "
Called dyson's call center, and my query was " escalated". I'm not going to hold my breath.
DONT WASTE YOUR MONEY, Dyson vacuums are just all flashy colours and no substance, I have bought two over the years and NEVER again, ALWAYS full of errors and you need a degree to work out all the parts. I ended up buying a Miele vacuum which actually works superbly. The final nail was there fancy SOFITEL style like service centre, WHAT A BUNCH OF $%^%*. LOL IM DONE
Ive got a faulty dyson stick vacuum and the experience with their 'support' in australia is terrible. They just make you jump through hoops and you don't get anywhere - very unhelpful. My advice is don't even bother contacting Dyson when you have a faulty vacuum - just take it back to the retailer.
I'm very disappointed with my delivery experience. My vacuum was scheduled to arrive tomorrow, but DHL attempted delivery today at 10:11 am. Then, at 11:17 am, I received an email stating that my order had been delivered in full. However, it wasn't delivered to my property, and there was no information about where it had been left or how I could… Read more
collect it.
I called Dyson to try to get some answers and waited on hold for over 10 minutes. I explained how frustrating the delivery situation was, but the response I received was, "I understand, but we have all these delivery tickets today." While I appreciate that delivery issues happen, the response lacked empathy and offered no reassurance or compassion.
If there are so many delivery issues that customers have to wait days for an update, it suggests there is a problem somewhere in the delivery process. Overall, this has been a very frustrating experience and has left me disappointed with the level of customer service.
Very poor customer service. I returned my Dyson Airwrap using the return label provided by Dyson. Australia Post confirmed that the parcel was delivered to Dyson’s return warehouse on 18 June 2026 at 9:35 am. Despite this, every time I contact Dyson, I am told that they cannot find my returned parcel and my refund has not been processed. I have… Read more
proof that the parcel was delivered, but Dyson continues to say they have not received it.
I expected a much smoother return process from a premium brand. Unfortunately, my experience with Dyson’s customer service and returns process has been very disappointing. Still they have not confirmed that received or item delivered.
SO BAD , "dont bother" , I've used the dyson cordless vacuum cleaner for a second time round thinking it would be better then the first time and its the same crap , poor quality , poor performance , poor battery life , poor suction , ... they spend all this money on advertising to promote the vacuum to fool the consumer into thinking there better… Read more
then the rest and left no money to actually build a good product , there are joke don't bother unless you want to give them money for nothing ... shame on you dyson , do the right thing and stop spending all this money on the advertising and use it to actually make a Good product instead of make a poor product , you won't rob me a 3rd time lernt my lesson this time . ..
Terrible! Have owned multiple dyson products from hair-dryers to stick vacs and they do NOT last. They have a high price tag but deliver a cheap and nasty product. Do yourself a favour and stay clear
Horrible customer service. The website photos were misleading, and when I raised the issue, the representative refused to acknowledge the discrepancy or apologize. Instead, they repeatedly insisted that their business practices were never wrong. There was no attempt to understand the concern or resolve the problem. Very poor customer experience… Read more
and a complete lack of accountability. All I needed from them was taking accountability. A simply apology and acknowledgement then issue was just resolved. I wasn't looking for any compensation nor argument just simply acknowledgement of their misleading act.
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Thank you for your review! We understand how frustrating it… Read more