867 reviews
AI reviews summary
Ecosa receives high praise for the comfort and build quality of its mattresses, pillows, and bamboo sheets, with many users reporting significant improvements in sleep quality and physical aches. While the in-store experience and product versatility (such as adjustable firmness and height) are major highlights, the company faces significant criticism regarding delivery logistics and sizing consistency.
Pros
- Product Comfort and Support: Mattresses and pillows are frequently cited for relieving back and neck pain, with the "firm but supportive" feel being a standout feature for many.
- High-Quality Materials: The bamboo sheets and silk products are consistently praised for their soft, luxurious feel and effective cooling properties for hot sleepers.
- Adjustability and Customisation: Users value the ability to swap foam layers in mattresses and remove inserts from pillows to achieve a personalised level of comfort.
- Hassle-Free Trial and Returns: The 100-night trial is widely regarded as a low-risk way to test products, with many successful exchanges and donations to charity noted.
Cons
- Delivery and Logistics Failures: Recurring issues include significant delays, lack of tracking transparency, and poor communication from third-party courier services, particularly for regional or multi-item orders.
- Poor Delivery Execution: Multiple reports highlight couriers refusing to deliver items beyond the ground floor or front gate, as well as items arriving in damaged packaging.
- Sizing Inconsistencies: A notable number of complaints focus on mattresses arriving shorter than standard Australian dimensions, leading to gaps in bed frames and poorly fitting sheets.
- Inconsistent Customer Support: While many find the "Dream Team" helpful, others report being trapped in automated chat loops or ignored when trying to resolve faulty product claims or refund delays.
Verdict
Ecosa is a strong contender for consumers seeking high-quality, adjustable bedding that prioritises spinal support and material feel. However, potential buyers should be prepared for possible delivery complications and are advised to measure their products upon arrival to ensure they meet standard dimensions.
I have bought two Ecosa couches both of which are great. Very deep so for short people not ideal but comfortable if you are tall or can fold your legs up. I had questions about the washing of my couch covers. The team were fast to respond and very helpful supplying me with the information I needed. Show reply
Reviews with attachments
The delivery was fast and had super efficient timely response from Ecosa when I asked a question. I bought the Rio timber sofa bed in papyrus and the colour is exactly as shown on line. I am impressed with the fabric as it is soft and equally robust. It was easy to put together except for the last piece of the process, which was challenging… Read more · 1
attaching the velcro to the bottom rail. The seating/mattress is firm and I purchased the Ecosa ultra plush mattress topper for comfort and to protect the fabric. Thanks Ecosa for an awesome product
Great service and product quality delivery on time.. ordered the wrong size bed by mistake, the intercepted the delivery and swapped for the correct size.. Very happy customer Show reply
Dealing with both Resh and Sheila from the Ecosa Dream Team was a blessing. I accidentally glitched and ordered a Q sized quilt for my king bed, and it was easily arranged to exchange. The process was easy and I didn’t need to stress once I informed them. I am definitely looking to purchase more from Ecosa! Show reply
The mattress is very comfortable. But it is not a true queen size of 203 cms. Mine is just 197 cms. Apparently this makes it atypical but still okay. Hmmm! Show reply
no more having back pain, very comfortable no regret buying Show reply
Ecosa customer team are brilliant, helpful and most amazing team. I’ve had a slight problem with my mattress and in no time I was offered a replacement. Their 100 night sleep guarantee is amazing and reassuring as it’s a big purchase. Sleep is very important but Ecosa sleep have become sweeter and easier for us. I only wish I would’ve known about… Read more · 1
these mattresses sooner. Every evening we are looking forward to sleep. And waking up refreshed and rested is the best we can have with the mattress from Ecosa . Thank you Ecosa and I’m looking forward for more purchases in future
- +1
Could not be happier or more impressed with the Nimble couch and Ecosa as a company from ordering, their communication and courier they use (Allied) excellent !! Super comfy and easy to put together packaging was great .tool provided to open packaging brilliant addition … Highly recommend would buy again .. colour and quality above EXCELLENT really satisfied ⭐️⭐️⭐️⭐️ Show reply
I purchased the nimble sofa bed in green which is very nice. I received notification my order was being processed then it was delivered within the next week. Fortunately I was home at the time because the call from the delivery men came out of the blue. Assembling the bed was fairly straightforward but more detail could have been given on the… Read more · 1
instructions regarding the zips on the large cushions such as the cushion with the zip on the flap goes on the bottom. Also it was a struggle fitting the covers onto the angled arm/ backrests.
Couldn’t be happier with my mattress and bed. Just love them Show reply
I love my pillows last time, and my daughter now loves her new mattress.. great packaging, easy to deal with.. super comfy.. will be buying through you again! Show reply
Ecosa Mattress ($945.00) (bought in July 2025) King / Original Edition not same as (bought in April 2020) Ecosa Mattress ($824.25) Queen / Original Edition Still having lower back issues after purchasing the new mattress from July 2025 Seems like the firmness on the new mattress in 'medium firmness' but the 2020 purchase is 'hard firmness' Show 2 replies
Find out how Ecosa compares to other Bedding Shops
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- +4
I’ve tried my best with this company but after being sent three faulty pillow tops (as part of the eurolux mattress), I’m here to tell everyone to avoid Ecosa. I have had a faulty product replaced three times now. Despite asking for a refund, Ecosa sent the product again (and again it was faulty). The inital mattress topper has feathers poking… Read more
through the pillow top constantly along with blue leaching / staining to the underside and the second and third replacement mattress toppers also have had leaching blue staining to the underside.
Albeit, somewhat slow Ecosa have now provided a full refund and picked up the faulty products.
Excellent Product, Disappointing Delivery service - A Tale of Two Experiences Rating: 3 Stars (Reflects the poor service, not the product) Our experience with Ecosa was a complete paradox, split into two distinct chapters. Chapter 1: The Delivery Ordeal (0 Stars) We purchased a King mattress and bed frame for delivery to regional Victoria.The… Read more
promised date of November 25th came and went without a word. For over a week, communication was non-existent or consisted of unhelpful, generic replies. We were forced to spend significant time and energy escalating the issue just to get basic answers. The delivery finally arrived over two weeks late, turning what should be an exciting purchase into a stressful saga. The service during this phase was unacceptable.
Chapter 2: The Product Excellence (5 Stars) Thankfully, the product itself has been worth the wait. After sleeping on it, we find the mattress comfortable and supportive, with next to no partner disturbance. While on the firmer side, it's a great choice for us. The bed frame is of great quality, very solid, and was easy to assemble.
The Resolution & Final Word: (3 Stars) To Ecosa's credit, after escalation, a manager resolved the issue and issued a $150 goodwill refund for the severe delay. This was a fair gesture.
Verdict: You are buying a very good mattress and bed frame. However, especially if you are regional or need it by a specific date, you must be prepared for a high-risk delivery process and the need to aggressively manage your own customer service. The product is 5-star; the buying experience was 0-star
Hello Roger, Thank you for taking the time to share your… Read more
I bought a silk pillowcase from this company and in my opinion there is no way that it's 100% silk. I've got a skin condition and silk is one of the only fabrics that doesn't irritate it in flair - these pillowcases got stuck on my skin and irritated it all night. I'm quite sure they're polyester. If you're buying this because you have a skin… Read more
condition please consider saving your money and purchasing from somewhere else because I'm not sure this is 100% silk. The pillowcases are also conveniently not covered by their warranty either. In saying that after much back and forth I was finally able to return the pillowcase and get my money back, and the customer service team are very pleasant and mostly prompt in response to deal with.
Hello Jorja, Thank you for taking the time to share your… Read more
- +2
The Fitted Sheets They Sent Me, The Bags Covering Them Were Covered in Black Dust, Like Laser Printer Ink Dust, Sure its only on the Plastic Bags But when you OPen Them inside the house, I Wish They Put a WARNING LABEL on them, COVERED IN BLACK DUST, My First Order was Good, All in Boxes and Sealed, But bcos I Trusted Them and Then Decided to Buy… Read more
over $500 Worth of Bamboo Sheets They Sent Filthy Packaged Items, NOT in Sealed Boxes and Nice and Clean, Emailed them a Few Times The Only Answer was We Want More Pictures and More Explanation Each Time, They were in Plastic Bags and The Pastic Bags Have a Small Hole to Allow the Air inside Bag to Get out, and as I Explained about that they Wanted more Info About it, When They Could Go and Look at the Bags they Have at Their Place themselves, They Just MESS You Around So Your in an Endless Loop after They Send You Filth Covered Items. I Have Already Had Numerous emails and They Ping Pong with New ? all the Time. The first Order of Sheets was Nice the Second Not so Good.
Hi Seagull, Thank you for taking the time to share your… Read more
Latest follow-ups
They stand by their product! Pleasant to do business with. Show 2 replies
Follow-up · Quick fix! My product was no longer available in my region so they did a full refund.
We bought three beds, 3 mattresses and 6 night stands. We currently have everything except 2 bed heads. One was missing from the order and one was the wrong one. Hoping everything gets sorted out soon. Very happy with what we have so far. Update!… Read more
Still waiting on the bed heads and while building the bed bases last weekend, we found that the centre leg support is too short and doesn’t support the bed. Have been told that I have to submit a warranty claim for the leg but only after submitting the “batch number” of the bed. Unfortunately we live 4 hours away from where these beds are and will not be able to get this number until our holidays in a couple of weeks. Silly process.
Follow-up · Update. Still waiting for the hardware to attach the bed head to one of the beds. And still waiting for the middle leg for one of the beds that was too short. Apart from that, the beds are very comfortable, the ones we can sleep in. Customer service is very very slow. A simple process of sending out the hardware and the replacement leg has taken… Read more
Hello Wayne, Thank you for sharing your experience, and… Read more
Scam. Prior to purchase ecosa assured me of next day delivery. It's now 9 days later, Ecosa do not answer their phones, txt ping pong gets no solid answers and I still have no idea if or when mattress is being delived. Ecosa don't know where… Read more
mattress is and apparently cannot contact courier company. Have cancelled order being told up to 10 days for refund to clear. Still haven't spoken with an ecosa representative as they do not answer phone, seldom respond to email and txt ping pong is a terrible way to conduct business . Order has been cancelled. Sending complaint to accc/consumer protection. Edit. I have made a purchase through 40 Winks, ordered yesterday, delivered today, 40 Winks kept me fully informed of delivery details and arrived at the appointed time. Ecosa could learn from 40 Winks.
Follow-up · Will never deal with ecosa again.
Hello Gary966, Thank you for taking the time to share… Read more (+1 reply)
Positive reviews
Bought a new mattress after spending a large amount of money from a different company a few months ago and the mattress that I bought from Ecosa is the most comfortable mattress I’ve ever had. Shoulder and neck pain is totally gone and I now sleep without any issues. The most comfortable mattress I’ve ever bought. Highly recommend. Show reply
Purchased the ecosa mattresses and bed frame!! Best decision ever. They are the perfect recipe for a peaceful night sleep. Looking forward to buying more stuff from ecosa!! Show reply
Find out how Ecosa compares to other Bedding Shops
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Purchase procedure worked smoothly - my wife at this stage is very pleased with the new mattress and no longer is suffering from the regular back pain she had each morning with our old mattress . For myself , the jury is still out - I , too , woke up most mornings with some back pain from the old mattress , but I still have some pain in the centre… Read more · 1
of my back each morning - whether this is a carry over from the old mattress , or due to the Ecosa , I simply do not know . It is early days ( 3 weeks) . The bed ,relatively light in weight , has solved the problem of making the bed each morning . My wife could not lift the corners of our previous mattress to make the bed because of its ultra heaviness - the Ecosa , although not "light" , is much easier to lift and work with .
Negative reviews
After a month of owning three Ecosa beds and 6 bed side tables we are still waiting on hardware to attach a bed head to a bed and one leg on one bed was too short. Waiting for a warranty replacement. Apart from that, the beds are very comfortable.
Hi Wayne, Thanks for sharing your experience. We're… Read more (+4 replies)
I’ve been an Ecosa customer before, and that’s exactly why I came back. My previous orders, including a bed frame, bedside tables and another mattress, were excellent. They arrived the next business day, during business hours, with clear communication and reliable delivery windows. The products themselves have always been fantastic. I also… Read more
appreciate that this is a particularly busy time of year with EOFY sales, which can put additional pressure on delivery operations.
Unfortunately, this order has been a completely different experience.
It appears Ecosa has outsourced deliveries to Moving with Sam, and unfortunately that decision has significantly impacted the customer experience.
I selected Wednesday as my preferred delivery day, yet it was scheduled unknowingly to me for Tuesday instead. I was initially given a delivery window of 2:00 pm to 6:00 pm, which then changed to 6:00 pm to 9:00 pm. At 8:20 pm I received a text saying they’d run out of time.
I contacted Moving with Sam immediately and explained I needed the mattress delivered before 2:00 pm the following day. No one could provide an answer. By lunchtime I’d heard nothing, so I followed up again. Still no response.
Only after I advised I’d be contacting Ecosa did someone from their Williamstown office call around 4:00 pm to tell me the truck had been involved in an accident and delivery wouldn’t happen that day….here we go…Surprise surprise
I completely understand that accidents happen. What frustrated me was the complete lack of communication and ownership. I had to chase updates all day, only to be told hours later that the delivery wasn’t happening.
The suggested solution was to leave a brand new mattress at my front door during torrential rain in Adelaide. That wasn’t a realistic or acceptable option.
I also contacted Ecosa’s customer service team. They were polite and professional, but the interaction felt very scripted. There were plenty of apologies and assurances that the issue had been escalated, but no one was actually able to resolve the problem, provide certainty, or advocate for a practical outcome. As a customer, that’s ultimately what matters.
The products are still excellent, and I wouldn’t hesitate to recommend them. However, customers don’t separate Ecosa from its delivery partner. The delivery experience is part of the overall purchase, and unfortunately this one fell well below the standard and here I am still waiting, this will unfortunately make me think before I choose Ecosa again.
I genuinely hope Ecosa Australia reviews its delivery arrangements, because the quality of its products deserves a customer experience that matches.
Hi Troy, Thank you for taking the time to share your… Read more
Things were smooth until the delivery. Messaged to say delivery was arriving so we ripped out the existing bed only to have just the base arrive. PC to Ecosa assured it would be fixed. It took another contact and 8 days for the mattress to arrive. 8 days on camping mattresses allows time for reflection. 1.Delivery ruined the whole experience.… Read more
2.We certainly can't and won't be recommending Ecosas service. 3. We wouldn't have purchased if Ecosa was honest that delivery was a split delivery. 4. Dont buy if you need to rely on delivery (Unless you really enjoy the camping mattress experience)
Hello there, Thank you for taking the time to share your… Read more
Recent reviews
A wonderful shopping experience in store (in Perth) as well as online - where online assistance assisted me by answering questions and recommending products (bed frame type and mattress type) - which turned out exactly to be what I wanted when I viewed these products in store. Setting up the bed frame and mattress was an absolute joy to do! I… Read more · 1
absolutely love sleeping on the Ecosa mattress!
The only thing I can “fault” is that I really wish my bed was higher - it feels quite low compared to other bedframes.
Easy ordering process. Sierra bed base good for storage but pulling draws out is difficult due to fabric friction and even harder on carpet flooring. Pillows are great, supportive and flexible. Show reply
As it turned out I didn’t like the firm bed I ordered but to my surprise they refunded my money the day I told them I wanted to return it!! Excellent service, highly recommend! Show reply
I am a returning customer because I am very happy with the Ecosa mattress I have been using for almost a year. I have the medium firm mattress at the moment, I don’t have the sore back anymore. Now I have bought a sofa bed mattress to put in my spare room for guests. Show reply
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Hi Hayls, Thank you for taking the time to share your… Read more